Submittedfeedbackthatinfluencedthe roadmapPreventedan outagebefore ithappenedTurnedaround anat-riskaccountAdded anannotatedquery to thesharedreporting/SQLlibraryReducedsupportticket volumethrough a fixor trainingBuilt a newrelationshipwith astakeholderProactivelyflagged an hoursoverage beforeit became acustomersurpriseHelpedclose anexpansionor upsellGot aproduct bugfixed byescalatinginternallyLed or co-ledaknowledge-sharingsessionCoached apeer througha similaraccountsituationDelivered a dataexport or bulkpricing/schedulingupdateCreated orupdated aTAM-to-TAMtransferdocumentDirectlycontributedto arenewalHelpedcustomeravoid anunplannedcostRan atraining orenablementsessionCaught asecurity orcompliancerisk earlyConverted aTAMconsultationinto a signedpackageSavedcustomer $oninfrastructureHelped acustomerupgrade ormigratesuccessfullyDroveadoptionof a newfeatureUnblocked acustomer bylooping inthe rightteam fastGot a customerto self-serve onsomething theyused toescalateAutomateda manualprocess fora customerReducedrepeatincidents onan accountKept TAMCSATabove 4 ona surveyMentored ateammate onan accountissueSubmittedfeedbackthatinfluencedthe roadmapPreventedan outagebefore ithappenedTurnedaround anat-riskaccountAdded anannotatedquery to thesharedreporting/SQLlibraryReducedsupportticket volumethrough a fixor trainingBuilt a newrelationshipwith astakeholderProactivelyflagged an hoursoverage beforeit became acustomersurpriseHelpedclose anexpansionor upsellGot aproduct bugfixed byescalatinginternallyLed or co-ledaknowledge-sharingsessionCoached apeer througha similaraccountsituationDelivered a dataexport or bulkpricing/schedulingupdateCreated orupdated aTAM-to-TAMtransferdocumentDirectlycontributedto arenewalHelpedcustomeravoid anunplannedcostRan atraining orenablementsessionCaught asecurity orcompliancerisk earlyConverted aTAMconsultationinto a signedpackageSavedcustomer $oninfrastructureHelped acustomerupgrade ormigratesuccessfullyDroveadoptionof a newfeatureUnblocked acustomer bylooping inthe rightteam fastGot a customerto self-serve onsomething theyused toescalateAutomateda manualprocess fora customerReducedrepeatincidents onan accountKept TAMCSATabove 4 ona surveyMentored ateammate onan accountissue

TAM Impact Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted feedback that influenced the roadmap
  2. Prevented an outage before it happened
  3. Turned around an at-risk account
  4. Added an annotated query to the shared reporting/SQL library
  5. Reduced support ticket volume through a fix or training
  6. Built a new relationship with a stakeholder
  7. Proactively flagged an hours overage before it became a customer surprise
  8. Helped close an expansion or upsell
  9. Got a product bug fixed by escalating internally
  10. Led or co-led a knowledge-sharing session
  11. Coached a peer through a similar account situation
  12. Delivered a data export or bulk pricing/scheduling update
  13. Created or updated a TAM-to-TAM transfer document
  14. Directly contributed to a renewal
  15. Helped customer avoid an unplanned cost
  16. Ran a training or enablement session
  17. Caught a security or compliance risk early
  18. Converted a TAM consultation into a signed package
  19. Saved customer $ on infrastructure
  20. Helped a customer upgrade or migrate successfully
  21. Drove adoption of a new feature
  22. Unblocked a customer by looping in the right team fast
  23. Got a customer to self-serve on something they used to escalate
  24. Automated a manual process for a customer
  25. Reduced repeat incidents on an account
  26. Kept TAM CSAT above 4 on a survey
  27. Mentored a teammate on an account issue