Missingsyringepack2-monthsupplyprescriptionRX with"employeediscount"Successfullyde-escalates aconcernPatient'slast namestarts withthe letter "Z"Switchesfrom PU todelivery (orvice versa)"Can youcharge thecredit cardon file?""My doctorcalled in theprescriptiontoday."Pricequoteover $500Patient'sphone #endingwith a "9""I want topick uptoday!""I'mgoing outof town!""Themedicationvial iswarm!"Patientrequestinga claimform"I wouldlike toupdate myaddress."Out-of-stockmedicationCareCreditRequestto speakto RPHTroubleshootingtext message forpatient(spam)"Where ismymedicationor package?"Carrierdelivered tothe wrongaddressPatient'sfirst nameis JohnCoordinateswith anotherteammember tohelp a patientCancel orholdprescriptionReceivingpraisefrompatients"How longis thisgoing totake?""I need totalk to amanager!"Receivespositivefeedback orexperience"Can youresendthequote?"Patient'sbirthday inSeptemberVolumeshortageMissingsyringepack2-monthsupplyprescriptionRX with"employeediscount"Successfullyde-escalates aconcernPatient'slast namestarts withthe letter "Z"Switchesfrom PU todelivery (orvice versa)"Can youcharge thecredit cardon file?""My doctorcalled in theprescriptiontoday."Pricequoteover $500Patient'sphone #endingwith a "9""I want topick uptoday!""I'mgoing outof town!""Themedicationvial iswarm!"Patientrequestinga claimform"I wouldlike toupdate myaddress."Out-of-stockmedicationCareCreditRequestto speakto RPHTroubleshootingtext message forpatient(spam)"Where ismymedicationor package?"Carrierdelivered tothe wrongaddressPatient'sfirst nameis JohnCoordinateswith anotherteammember tohelp a patientCancel orholdprescriptionReceivingpraisefrompatients"How longis thisgoing totake?""I need totalk to amanager!"Receivespositivefeedback orexperience"Can youresendthequote?"Patient'sbirthday inSeptemberVolumeshortage

Central Wellness Division - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Missing syringe pack
  2. 2-month supply prescription
  3. RX with "employee discount"
  4. Successfully de-escalates a concern
  5. Patient's last name starts with the letter "Z"
  6. Switches from PU to delivery (or vice versa)
  7. "Can you charge the credit card on file?"
  8. "My doctor called in the prescription today."
  9. Price quote over $500
  10. Patient's phone # ending with a "9"
  11. "I want to pick up today!"
  12. "I'm going out of town!"
  13. "The medication vial is warm!"
  14. Patient requesting a claim form
  15. "I would like to update my address."
  16. Out-of-stock medication
  17. Care Credit
  18. Request to speak to RPH
  19. Troubleshooting text message for patient(spam)
  20. "Where is my medication or package?"
  21. Carrier delivered to the wrong address
  22. Patient's first name is John
  23. Coordinates with another team member to help a patient
  24. Cancel or hold prescription
  25. Receiving praise from patients
  26. "How long is this going to take?"
  27. "I need to talk to a manager!"
  28. Receives positive feedback or experience
  29. "Can you resend the quote?"
  30. Patient's birthday in September
  31. Volume shortage