"How longis thisgoing totake?"Requestto speakto RPH"My doctorcalled in theprescriptiontoday."2-monthsupplyprescription"Can youresendthequote?"Volumeshortage"I'mgoing outof town!"Patientrequestinga claimformRX with"employeediscount"Troubleshootingtext message forpatient(spam)Patient'slast namestarts withthe letter "Z""Themedicationvial iswarm!"Patient'sbirthday inSeptemberCancel orholdprescriptionMissingsyringepackPatient'sfirst nameis John"I wouldlike toupdate myaddress."ReceivingpraisefrompatientsCoordinateswith anotherteammember tohelp a patientSwitchesfrom PU todelivery (orvice versa)"I need totalk to amanager!"Patient'sphone #endingwith a "9""I want topick uptoday!"Successfullyde-escalates aconcernReceivespositivefeedback orexperiencePricequoteover $500"Can youcharge thecredit cardon file?"Carrierdelivered tothe wrongaddress"Where ismymedicationor package?"Out-of-stockmedicationCareCredit"How longis thisgoing totake?"Requestto speakto RPH"My doctorcalled in theprescriptiontoday."2-monthsupplyprescription"Can youresendthequote?"Volumeshortage"I'mgoing outof town!"Patientrequestinga claimformRX with"employeediscount"Troubleshootingtext message forpatient(spam)Patient'slast namestarts withthe letter "Z""Themedicationvial iswarm!"Patient'sbirthday inSeptemberCancel orholdprescriptionMissingsyringepackPatient'sfirst nameis John"I wouldlike toupdate myaddress."ReceivingpraisefrompatientsCoordinateswith anotherteammember tohelp a patientSwitchesfrom PU todelivery (orvice versa)"I need totalk to amanager!"Patient'sphone #endingwith a "9""I want topick uptoday!"Successfullyde-escalates aconcernReceivespositivefeedback orexperiencePricequoteover $500"Can youcharge thecredit cardon file?"Carrierdelivered tothe wrongaddress"Where ismymedicationor package?"Out-of-stockmedicationCareCredit

Central Wellness Division - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "How long is this going to take?"
  2. Request to speak to RPH
  3. "My doctor called in the prescription today."
  4. 2-month supply prescription
  5. "Can you resend the quote?"
  6. Volume shortage
  7. "I'm going out of town!"
  8. Patient requesting a claim form
  9. RX with "employee discount"
  10. Troubleshooting text message for patient(spam)
  11. Patient's last name starts with the letter "Z"
  12. "The medication vial is warm!"
  13. Patient's birthday in September
  14. Cancel or hold prescription
  15. Missing syringe pack
  16. Patient's first name is John
  17. "I would like to update my address."
  18. Receiving praise from patients
  19. Coordinates with another team member to help a patient
  20. Switches from PU to delivery (or vice versa)
  21. "I need to talk to a manager!"
  22. Patient's phone # ending with a "9"
  23. "I want to pick up today!"
  24. Successfully de-escalates a concern
  25. Receives positive feedback or experience
  26. Price quote over $500
  27. "Can you charge the credit card on file?"
  28. Carrier delivered to the wrong address
  29. "Where is my medication or package?"
  30. Out-of-stock medication
  31. Care Credit