Missingsyringepack"I need totalk to amanager!"Pricequoteover $500"Themedicationvial iswarm!""I wouldlike toupdate myaddress."VolumeshortageRequestto speakto RPHCoordinateswith anotherteammember tohelp a patientCancel orholdprescriptionReceivingpraisefrompatientsTroubleshootingtext message forpatient(spam)"I'mgoing outof town!"Patientrequestinga claimformPatient'sbirthday inSeptemberOut-of-stockmedicationPatient'slast namestarts withthe letter "Z"2-monthsupplyprescription"I want topick uptoday!"CareCreditPatient'sphone #endingwith a "9"Patient'sfirst nameis John"Where ismymedicationor package?""How longis thisgoing totake?"Switchesfrom PU todelivery (orvice versa)Receivespositivefeedback orexperience"Can youresendthequote?"RX with"employeediscount"Successfullyde-escalates aconcern"My doctorcalled in theprescriptiontoday.""Can youcharge thecredit cardon file?"Carrierdelivered tothe wrongaddressMissingsyringepack"I need totalk to amanager!"Pricequoteover $500"Themedicationvial iswarm!""I wouldlike toupdate myaddress."VolumeshortageRequestto speakto RPHCoordinateswith anotherteammember tohelp a patientCancel orholdprescriptionReceivingpraisefrompatientsTroubleshootingtext message forpatient(spam)"I'mgoing outof town!"Patientrequestinga claimformPatient'sbirthday inSeptemberOut-of-stockmedicationPatient'slast namestarts withthe letter "Z"2-monthsupplyprescription"I want topick uptoday!"CareCreditPatient'sphone #endingwith a "9"Patient'sfirst nameis John"Where ismymedicationor package?""How longis thisgoing totake?"Switchesfrom PU todelivery (orvice versa)Receivespositivefeedback orexperience"Can youresendthequote?"RX with"employeediscount"Successfullyde-escalates aconcern"My doctorcalled in theprescriptiontoday.""Can youcharge thecredit cardon file?"Carrierdelivered tothe wrongaddress

Central Wellness Division - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Missing syringe pack
  2. "I need to talk to a manager!"
  3. Price quote over $500
  4. "The medication vial is warm!"
  5. "I would like to update my address."
  6. Volume shortage
  7. Request to speak to RPH
  8. Coordinates with another team member to help a patient
  9. Cancel or hold prescription
  10. Receiving praise from patients
  11. Troubleshooting text message for patient(spam)
  12. "I'm going out of town!"
  13. Patient requesting a claim form
  14. Patient's birthday in September
  15. Out-of-stock medication
  16. Patient's last name starts with the letter "Z"
  17. 2-month supply prescription
  18. "I want to pick up today!"
  19. Care Credit
  20. Patient's phone # ending with a "9"
  21. Patient's first name is John
  22. "Where is my medication or package?"
  23. "How long is this going to take?"
  24. Switches from PU to delivery (or vice versa)
  25. Receives positive feedback or experience
  26. "Can you resend the quote?"
  27. RX with "employee discount"
  28. Successfully de-escalates a concern
  29. "My doctor called in the prescription today."
  30. "Can you charge the credit card on file?"
  31. Carrier delivered to the wrong address