Helpedset up anew PINHelped acustomerdiscover anew authoror genreExplainedlibrary servicesa customerdidn't knowaboutFound theexact book acustomercouldn'tremember thetitle ofAssisted withtechtroubleshootingHelped acustomerreservean itemRecommendeda book that waslater returnedwith positivefeedbackTurnedfrustratedcustomer tohappy oneAssistedwithprint/scan/copyMade acustomer'sday withexceptionalserviceHelped acustomeraccessonlineresourcesHelped acustomerdownloadan eBookSignedup a newmemberMatched acustomerwith theirnext greatreadReunited acustomerwith a long-lost favouritebookHelpedcustomeradd and signinto LibraryAppHelpedset up anew PINHelped acustomerdiscover anew authoror genreExplainedlibrary servicesa customerdidn't knowaboutFound theexact book acustomercouldn'tremember thetitle ofAssisted withtechtroubleshootingHelped acustomerreservean itemRecommendeda book that waslater returnedwith positivefeedbackTurnedfrustratedcustomer tohappy oneAssistedwithprint/scan/copyMade acustomer'sday withexceptionalserviceHelped acustomeraccessonlineresourcesHelped acustomerdownloadan eBookSignedup a newmemberMatched acustomerwith theirnext greatreadReunited acustomerwith a long-lost favouritebookHelpedcustomeradd and signinto LibraryApp

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped set up a new PIN
  2. Helped a customer discover a new author or genre
  3. Explained library services a customer didn't know about
  4. Found the exact book a customer couldn't remember the title of
  5. Assisted with tech troubleshooting
  6. Helped a customer reserve an item
  7. Recommended a book that was later returned with positive feedback
  8. Turned frustrated customer to happy one
  9. Assisted with print/scan/ copy
  10. Made a customer's day with exceptional service
  11. Helped a customer access online resources
  12. Helped a customer download an eBook
  13. Signed up a new member
  14. Matched a customer with their next great read
  15. Reunited a customer with a long-lost favourite book
  16. Helped customer add and sign into Library App