Woke upbeforeyouralarmParticipatedin a swarmClosedmore than5 ticketsin a dayTalkedabout theweather ina meetingShared yourscreen orhad remoteaccess witha customerHelped ateammatelearnsomethingnewReceiveda High5recognitionSubmitteda JiraticketPasswordresetrequestSent a noteofappreciationto ateammateReporteda phishingemailUsed anAI Tool tosolve aproblemUpdatedor wrote aknowledgearticleSent a teamsmessagebefore youfinishedtyping itHad to loginto Okta morethan once ina dayTicket wasre-openedbecause of athank youemailPosted a hitmeme/gif inyour teamchannelGotdisconnectedfrom aVonage callHad tochangeyour OktapasswordAI Tool gavea completewronganswer100%CSATLots ofcustomerbackgroundnoiseCustomercomplimentedyouGave ahigh 5recognitionWoke upbeforeyouralarmParticipatedin a swarmClosedmore than5 ticketsin a dayTalkedabout theweather ina meetingShared yourscreen orhad remoteaccess witha customerHelped ateammatelearnsomethingnewReceiveda High5recognitionSubmitteda JiraticketPasswordresetrequestSent a noteofappreciationto ateammateReporteda phishingemailUsed anAI Tool tosolve aproblemUpdatedor wrote aknowledgearticleSent a teamsmessagebefore youfinishedtyping itHad to loginto Okta morethan once ina dayTicket wasre-openedbecause of athank youemailPosted a hitmeme/gif inyour teamchannelGotdisconnectedfrom aVonage callHad tochangeyour OktapasswordAI Tool gavea completewronganswer100%CSATLots ofcustomerbackgroundnoiseCustomercomplimentedyouGave ahigh 5recognition

ECI Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Woke up before your alarm
  2. Participated in a swarm
  3. Closed more than 5 tickets in a day
  4. Talked about the weather in a meeting
  5. Shared your screen or had remote access with a customer
  6. Helped a teammate learn something new
  7. Received a High5 recognition
  8. Submitted a Jira ticket
  9. Password reset request
  10. Sent a note of appreciation to a teammate
  11. Reported a phishing email
  12. Used an AI Tool to solve a problem
  13. Updated or wrote a knowledge article
  14. Sent a teams message before you finished typing it
  15. Had to login to Okta more than once in a day
  16. Ticket was re-opened because of a thank you email
  17. Posted a hit meme/gif in your team channel
  18. Got disconnected from a Vonage call
  19. Had to change your Okta password
  20. AI Tool gave a complete wrong answer
  21. 100% CSAT
  22. Lots of customer background noise
  23. Customer complimented you
  24. Gave a high 5 recognition