Helped ateammatelearnsomethingnewHad to loginto Okta morethan once ina dayTalkedabout theweather ina meetingHad tochangeyour OktapasswordReceiveda High5recognitionLots ofcustomerbackgroundnoiseUpdatedor wrote aknowledgearticleShared yourscreen orhad remoteaccess witha customerReporteda phishingemailCustomercomplimentedyouSubmitteda JiraticketWoke upbeforeyouralarmTicket wasre-openedbecause of athank youemailSent a noteofappreciationto ateammate100%CSATAI Tool gavea completewronganswerGave ahigh 5recognitionGotdisconnectedfrom aVonage callSent a teamsmessagebefore youfinishedtyping itClosedmore than5 ticketsin a dayPosted a hitmeme/gif inyour teamchannelParticipatedin a swarmPasswordresetrequestUsed anAI Tool tosolve aproblemHelped ateammatelearnsomethingnewHad to loginto Okta morethan once ina dayTalkedabout theweather ina meetingHad tochangeyour OktapasswordReceiveda High5recognitionLots ofcustomerbackgroundnoiseUpdatedor wrote aknowledgearticleShared yourscreen orhad remoteaccess witha customerReporteda phishingemailCustomercomplimentedyouSubmitteda JiraticketWoke upbeforeyouralarmTicket wasre-openedbecause of athank youemailSent a noteofappreciationto ateammate100%CSATAI Tool gavea completewronganswerGave ahigh 5recognitionGotdisconnectedfrom aVonage callSent a teamsmessagebefore youfinishedtyping itClosedmore than5 ticketsin a dayPosted a hitmeme/gif inyour teamchannelParticipatedin a swarmPasswordresetrequestUsed anAI Tool tosolve aproblem

ECI Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a teammate learn something new
  2. Had to login to Okta more than once in a day
  3. Talked about the weather in a meeting
  4. Had to change your Okta password
  5. Received a High5 recognition
  6. Lots of customer background noise
  7. Updated or wrote a knowledge article
  8. Shared your screen or had remote access with a customer
  9. Reported a phishing email
  10. Customer complimented you
  11. Submitted a Jira ticket
  12. Woke up before your alarm
  13. Ticket was re-opened because of a thank you email
  14. Sent a note of appreciation to a teammate
  15. 100% CSAT
  16. AI Tool gave a complete wrong answer
  17. Gave a high 5 recognition
  18. Got disconnected from a Vonage call
  19. Sent a teams message before you finished typing it
  20. Closed more than 5 tickets in a day
  21. Posted a hit meme/gif in your team channel
  22. Participated in a swarm
  23. Password reset request
  24. Used an AI Tool to solve a problem