Asked forPatientNameOwnershipOne CallResolutionReviewHDNsHold LessThan 3MinutesWarmTransferHIPAAVerificationSurveyCustomerExperienceExplainedPortalBenefitsEscalationRecaptheCallAsk foran NPIGoal: Deliver acomplete resolution,ensure accountinformation is accurate,provide proactivesupport, and leave thecaller with a positiveexperience.100% QAscoreguaranteedClosingOfferAdditionalAssistanceSaid thecallersname twiceor moreVerifiedDOBNoCallbackNeededResolvetheIssueAskedBeforePlacingon HoldUpdatedPatientInformationVerifiedAddressConfirmedAllQuestionsAnsweredFollowthe callguideVerifyInsuranceInformationConfidenceReviewEmail &PortalEnrollmentOpeningActiveListeningAsked forPatientNameOwnershipOne CallResolutionReviewHDNsHold LessThan 3MinutesWarmTransferHIPAAVerificationSurveyCustomerExperienceExplainedPortalBenefitsEscalationRecaptheCallAsk foran NPIGoal: Deliver acomplete resolution,ensure accountinformation is accurate,provide proactivesupport, and leave thecaller with a positiveexperience.100% QAscoreguaranteedClosingOfferAdditionalAssistanceSaid thecallersname twiceor moreVerifiedDOBNoCallbackNeededResolvetheIssueAskedBeforePlacingon HoldUpdatedPatientInformationVerifiedAddressConfirmedAllQuestionsAnsweredFollowthe callguideVerifyInsuranceInformationConfidenceReviewEmail &PortalEnrollmentOpeningActiveListening

Amgen Support Plus Call Flow Master (CRx) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for Patient Name
  2. Ownership
  3. One Call Resolution
  4. Review HDNs
  5. Hold Less Than 3 Minutes
  6. Warm Transfer
  7. HIPAA Verification
  8. Survey
  9. Customer Experience
  10. Explained Portal Benefits
  11. Escalation
  12. Recap the Call
  13. Ask for an NPI
  14. Goal: Deliver a complete resolution, ensure account information is accurate, provide proactive support, and leave the caller with a positive experience.
  15. 100% QA score guaranteed
  16. Closing
  17. Offer Additional Assistance
  18. Said the callers name twice or more
  19. Verified DOB
  20. No Callback Needed
  21. Resolve the Issue
  22. Asked Before Placing on Hold
  23. Updated Patient Information
  24. Verified Address
  25. Confirmed All Questions Answered
  26. Follow the call guide
  27. Verify Insurance Information
  28. Confidence
  29. Review Email & Portal Enrollment
  30. Opening
  31. Active Listening