(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Experience
Verified Address
Closing
One Call Resolution
Escalation
Confidence
Verified DOB
Opening
Recap the Call
Follow the call guide
Said the callers name twice or more
Verify Insurance Information
Survey
Active Listening
Offer Additional Assistance
Warm Transfer
Hold Less Than 3 Minutes
No Callback Needed
Asked Before Placing on Hold
Asked for Patient Name
Ask for an NPI
Updated Patient Information
HIPAA Verification
Resolve the Issue
Goal: Deliver a complete resolution, ensure account information is accurate, provide proactive support, and leave the caller with a positive experience.
