First-CallresolutionConfidenceLoyaltyStatementSet clearExpectationsactivelisteningBuildrapportAskclarifyingquestionsredirectDeescalationEmpathyReassuranceAccuracyOfferAdditionalServicesFree!EfficiencymaintainprofessionaltoneFirst-CallresolutionConfidenceLoyaltyStatementSet clearExpectationsactivelisteningBuildrapportAskclarifyingquestionsredirectDeescalationEmpathyReassuranceAccuracyOfferAdditionalServicesFree!Efficiencymaintainprofessionaltone

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. First-Call resolution
  2. Confidence
  3. Loyalty Statement
  4. Set clear Expectations
  5. active listening
  6. Build rapport
  7. Ask clarifying questions
  8. redirect
  9. Deescalation
  10. Empathy
  11. Reassurance
  12. Accuracy
  13. Offer Additional Services
  14. Free!
  15. Efficiency
  16. maintain professional tone