Sent anAM acopy of aninvoiceCheckedyourincompletesEntered amattingdrop shipcorrectlyProcesseda creditmemocorrectlyWatched aHillyardrecommendedSolutionsvideoEmailedthe CSManagergroupEnteredproduct inApprovedProducts listEnteredmanualmarginpricingAssisted aDSM witha questionChecked tosee if acustomerhadautopricingApplied arestockingfee to areturnEntered adispenserdrop shipcorrectlySet up anewaccountcorrectlyEmailedAM aquoteSet up anapprover oneCommerceMessaged awarehouseabout AMorderCreated areturnwithreferenceEnteredautopricing forcustomerEmailedAR to getan orderreleasedProcesseda debitmemocorrectlyEmailed CSManagergroup aboutZSSP pricingWent tolunchon timeGave afellowCSSadviceAttachedan emailto anorderSent anAM acopy of aninvoiceCheckedyourincompletesEntered amattingdrop shipcorrectlyProcesseda creditmemocorrectlyWatched aHillyardrecommendedSolutionsvideoEmailedthe CSManagergroupEnteredproduct inApprovedProducts listEnteredmanualmarginpricingAssisted aDSM witha questionChecked tosee if acustomerhadautopricingApplied arestockingfee to areturnEntered adispenserdrop shipcorrectlySet up anewaccountcorrectlyEmailedAM aquoteSet up anapprover oneCommerceMessaged awarehouseabout AMorderCreated areturnwithreferenceEnteredautopricing forcustomerEmailedAR to getan orderreleasedProcesseda debitmemocorrectlyEmailed CSManagergroup aboutZSSP pricingWent tolunchon timeGave afellowCSSadviceAttachedan emailto anorder

National Customer Service CSS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Sent an AM a copy of an invoice
  2. Checked your incompletes
  3. Entered a matting drop ship correctly
  4. Processed a credit memo correctly
  5. Watched a Hillyard recommended Solutions video
  6. Emailed the CS Manager group
  7. Entered product in Approved Products list
  8. Entered manual margin pricing
  9. Assisted a DSM with a question
  10. Checked to see if a customer had autopricing
  11. Applied a restocking fee to a return
  12. Entered a dispenser drop ship correctly
  13. Set up a new account correctly
  14. Emailed AM a quote
  15. Set up an approver on eCommerce
  16. Messaged a warehouse about AM order
  17. Created a return with reference
  18. Entered auto pricing for customer
  19. Emailed AR to get an order released
  20. Processed a debit memo correctly
  21. Emailed CS Manager group about ZSSP pricing
  22. Went to lunch on time
  23. Gave a fellow CSS advice
  24. Attached an email to an order