Set up anapprover oneCommerceWent tolunchon timeWatched aHillyardrecommendedSolutionsvideoEntered amattingdrop shipcorrectlySent anAM acopy of aninvoiceGave afellowCSSadviceProcesseda debitmemocorrectlyEmailedAR to getan orderreleasedEmailed CSManagergroup aboutZSSP pricingEmailedAM aquoteApplied arestockingfee to areturnAssisted aDSM witha questionMessaged awarehouseabout AMorderChecked tosee if acustomerhadautopricingEnteredproduct inApprovedProducts listCheckedyourincompletesCreated areturnwithreferenceAttachedan emailto anorderEnteredmanualmarginpricingEntered adispenserdrop shipcorrectlySet up anewaccountcorrectlyEnteredautopricing forcustomerEmailedthe CSManagergroupProcesseda creditmemocorrectlySet up anapprover oneCommerceWent tolunchon timeWatched aHillyardrecommendedSolutionsvideoEntered amattingdrop shipcorrectlySent anAM acopy of aninvoiceGave afellowCSSadviceProcesseda debitmemocorrectlyEmailedAR to getan orderreleasedEmailed CSManagergroup aboutZSSP pricingEmailedAM aquoteApplied arestockingfee to areturnAssisted aDSM witha questionMessaged awarehouseabout AMorderChecked tosee if acustomerhadautopricingEnteredproduct inApprovedProducts listCheckedyourincompletesCreated areturnwithreferenceAttachedan emailto anorderEnteredmanualmarginpricingEntered adispenserdrop shipcorrectlySet up anewaccountcorrectlyEnteredautopricing forcustomerEmailedthe CSManagergroupProcesseda creditmemocorrectly

National Customer Service CSS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up an approver on eCommerce
  2. Went to lunch on time
  3. Watched a Hillyard recommended Solutions video
  4. Entered a matting drop ship correctly
  5. Sent an AM a copy of an invoice
  6. Gave a fellow CSS advice
  7. Processed a debit memo correctly
  8. Emailed AR to get an order released
  9. Emailed CS Manager group about ZSSP pricing
  10. Emailed AM a quote
  11. Applied a restocking fee to a return
  12. Assisted a DSM with a question
  13. Messaged a warehouse about AM order
  14. Checked to see if a customer had autopricing
  15. Entered product in Approved Products list
  16. Checked your incompletes
  17. Created a return with reference
  18. Attached an email to an order
  19. Entered manual margin pricing
  20. Entered a dispenser drop ship correctly
  21. Set up a new account correctly
  22. Entered auto pricing for customer
  23. Emailed the CS Manager group
  24. Processed a credit memo correctly