Out-of-stockmedicationSuccessfullyde-escalates aconcern"I want topick uptoday!"Switchesfrom PU todelivery orvice versaReceivingpraisefrompatientReceivespositivefeedback orexperience"I'mgoing outof town!"MissingsyringepackPatient'sbirthday inSeptember"Can youcharge thecredit cardon file?”CareCredit"Can youresendthequote?"Patient'sfirst nameis John2-monthsupplyPricequoteover $500"Where ismymedicationor package?""I need totalk to amanager!"Patient'sphone #endingwith a "9"Coordinateswith anotherteammember tohelp a patient"I wouldlike toupdate myaddress."Requestto speakto RPH"My doctorcalled in theprescriptiontoday.""How longis thisgoing totake?"Carrierdelivered tothe wrongaddressVolumeshortageCancel orholdprescriptionPatientrequestinga claimformTroubleshootingtext message forpatient(spam)RX with"employeediscount""Themedicationvial iswarm!"Patient'slast namestarts withthe letter "Z"Out-of-stockmedicationSuccessfullyde-escalates aconcern"I want topick uptoday!"Switchesfrom PU todelivery orvice versaReceivingpraisefrompatientReceivespositivefeedback orexperience"I'mgoing outof town!"MissingsyringepackPatient'sbirthday inSeptember"Can youcharge thecredit cardon file?”CareCredit"Can youresendthequote?"Patient'sfirst nameis John2-monthsupplyPricequoteover $500"Where ismymedicationor package?""I need totalk to amanager!"Patient'sphone #endingwith a "9"Coordinateswith anotherteammember tohelp a patient"I wouldlike toupdate myaddress."Requestto speakto RPH"My doctorcalled in theprescriptiontoday.""How longis thisgoing totake?"Carrierdelivered tothe wrongaddressVolumeshortageCancel orholdprescriptionPatientrequestinga claimformTroubleshootingtext message forpatient(spam)RX with"employeediscount""Themedicationvial iswarm!"Patient'slast namestarts withthe letter "Z"

Central Wellness Division - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Out-of-stock medication
  2. Successfully de-escalates a concern
  3. "I want to pick up today!"
  4. Switches from PU to delivery or vice versa
  5. Receiving praise from patient
  6. Receives positive feedback or experience
  7. "I'm going out of town!"
  8. Missing syringe pack
  9. Patient's birthday in September
  10. "Can you charge the credit card on file?”
  11. Care Credit
  12. "Can you resend the quote?"
  13. Patient's first name is John
  14. 2-month supply
  15. Price quote over $500
  16. "Where is my medication or package?"
  17. "I need to talk to a manager!"
  18. Patient's phone # ending with a "9"
  19. Coordinates with another team member to help a patient
  20. "I would like to update my address."
  21. Request to speak to RPH
  22. "My doctor called in the prescription today."
  23. "How long is this going to take?"
  24. Carrier delivered to the wrong address
  25. Volume shortage
  26. Cancel or hold prescription
  27. Patient requesting a claim form
  28. Troubleshooting text message for patient(spam)
  29. RX with "employee discount"
  30. "The medication vial is warm!"
  31. Patient's last name starts with the letter "Z"