Enrolledin aTelesaverPathwayDeepenedtheRelationshipUsedMember'sNameConfirmedNoAdditionalConcernsFirst CallResolutionUsedKnowledgebaseRan ATestClaimDeterminedRootCauseProvidedNextStepsTransferreda CallVerifiedMemberChecked forUnderstandingEnrolled inanInternationalPathwayExplainedRxCProgramAvoidedanEscalationUsedMemberFriendlyLanguagePlacedAnOverrideProperGreetingAvoidedDeadAirProperHoldProcedureProvideda ClosingStatementRecappedthe Callfor theMemberEnrolledin a VCPPathwayDemonstratedConfidenceProfessionalTone Fromthe StartUsed anEmpathyStatementAsked aProbingQuestionDemonstratedOwnershipReviewedPreviousNotesEnrolledin aTelesaverPathwayDeepenedtheRelationshipUsedMember'sNameConfirmedNoAdditionalConcernsFirst CallResolutionUsedKnowledgebaseRan ATestClaimDeterminedRootCauseProvidedNextStepsTransferreda CallVerifiedMemberChecked forUnderstandingEnrolled inanInternationalPathwayExplainedRxCProgramAvoidedanEscalationUsedMemberFriendlyLanguagePlacedAnOverrideProperGreetingAvoidedDeadAirProperHoldProcedureProvideda ClosingStatementRecappedthe Callfor theMemberEnrolledin a VCPPathwayDemonstratedConfidenceProfessionalTone Fromthe StartUsed anEmpathyStatementAsked aProbingQuestionDemonstratedOwnershipReviewedPreviousNotes

Live Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enrolled in a Telesaver Pathway
  2. Deepened the Relationship
  3. Used Member's Name
  4. Confirmed No Additional Concerns
  5. First Call Resolution
  6. Used Knowledgebase
  7. Ran A Test Claim
  8. Determined Root Cause
  9. Provided Next Steps
  10. Transferred a Call
  11. Verified Member
  12. Checked for Understanding
  13. Enrolled in an International Pathway
  14. Explained RxC Program
  15. Avoided an Escalation
  16. Used Member Friendly Language
  17. Placed An Override
  18. Proper Greeting
  19. Avoided Dead Air
  20. Proper Hold Procedure
  21. Provided a Closing Statement
  22. Recapped the Call for the Member
  23. Enrolled in a VCP Pathway
  24. Demonstrated Confidence
  25. Professional Tone From the Start
  26. Used an Empathy Statement
  27. Asked a Probing Question
  28. Demonstrated Ownership
  29. Reviewed Previous Notes