Used anEmpathyStatementAvoidedanEscalationVerifiedMemberDeterminedRootCauseProperGreetingProvideda ClosingStatementChecked forUnderstandingRan ATestClaimReviewedPreviousNotesEnrolledin a VCPPathwayEnrolledin aTelesaverPathwayAsked aProbingQuestionUsedMember'sNameFirst CallResolutionProfessionalTone Fromthe StartConfirmedNoAdditionalConcernsEnrolled inanInternationalPathwayProperHoldProcedureUsedMemberFriendlyLanguageRecappedthe Callfor theMemberDemonstratedOwnershipExplainedRxCProgramAvoidedDeadAirDeepenedtheRelationshipTransferreda CallPlacedAnOverrideUsedKnowledgebaseDemonstratedConfidenceProvidedNextStepsUsed anEmpathyStatementAvoidedanEscalationVerifiedMemberDeterminedRootCauseProperGreetingProvideda ClosingStatementChecked forUnderstandingRan ATestClaimReviewedPreviousNotesEnrolledin a VCPPathwayEnrolledin aTelesaverPathwayAsked aProbingQuestionUsedMember'sNameFirst CallResolutionProfessionalTone Fromthe StartConfirmedNoAdditionalConcernsEnrolled inanInternationalPathwayProperHoldProcedureUsedMemberFriendlyLanguageRecappedthe Callfor theMemberDemonstratedOwnershipExplainedRxCProgramAvoidedDeadAirDeepenedtheRelationshipTransferreda CallPlacedAnOverrideUsedKnowledgebaseDemonstratedConfidenceProvidedNextSteps

Live Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used an Empathy Statement
  2. Avoided an Escalation
  3. Verified Member
  4. Determined Root Cause
  5. Proper Greeting
  6. Provided a Closing Statement
  7. Checked for Understanding
  8. Ran A Test Claim
  9. Reviewed Previous Notes
  10. Enrolled in a VCP Pathway
  11. Enrolled in a Telesaver Pathway
  12. Asked a Probing Question
  13. Used Member's Name
  14. First Call Resolution
  15. Professional Tone From the Start
  16. Confirmed No Additional Concerns
  17. Enrolled in an International Pathway
  18. Proper Hold Procedure
  19. Used Member Friendly Language
  20. Recapped the Call for the Member
  21. Demonstrated Ownership
  22. Explained RxC Program
  23. Avoided Dead Air
  24. Deepened the Relationship
  25. Transferred a Call
  26. Placed An Override
  27. Used Knowledgebase
  28. Demonstrated Confidence
  29. Provided Next Steps