VerificationClearcommunicationEscalationToneCustomerInteractionComplaintLoyaltyRespectPersonalizationDocumentationDe-escalationSurveyPositiveattitudeTeamworkCustomerExperienceFollow-upAppreciationResolutionExpectationsSatisfactionActiveListeningEmpathyProblemsolveCallbackVerificationClearcommunicationEscalationToneCustomerInteractionComplaintLoyaltyRespectPersonalizationDocumentationDe-escalationSurveyPositiveattitudeTeamworkCustomerExperienceFollow-upAppreciationResolutionExpectationsSatisfactionActiveListeningEmpathyProblemsolveCallback

Customer Service Week 26 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verification
  2. Clear communication
  3. Escalation
  4. Tone
  5. Customer Interaction
  6. Complaint
  7. Loyalty
  8. Respect
  9. Personalization
  10. Documentation
  11. De-escalation
  12. Survey
  13. Positive attitude
  14. Teamwork
  15. Customer Experience
  16. Follow-up
  17. Appreciation
  18. Resolution
  19. Expectations
  20. Satisfaction
  21. Active Listening
  22. Empathy
  23. Problem solve
  24. Callback