I will takecare ofthisWalkedcustomerthroughstep-by-stepAppreciateWarmtransferredgracefullyPartnershipFollowedup twiceDedicatedSeamlessConfidentLet'sfix thisAbsolutelyEfficientMyabsolutepleasureSharedtip inhuddleAssuredExceededSLA (ServiceLevelAgreement)Wentoff-scriptto helpCertainlySMEa peerTransparentHelped ateammatemid-queuePrivilegeDefusedan iratecallerValuedI will takecare ofthisWalkedcustomerthroughstep-by-stepAppreciateWarmtransferredgracefullyPartnershipFollowedup twiceDedicatedSeamlessConfidentLet'sfix thisAbsolutelyEfficientMyabsolutepleasureSharedtip inhuddleAssuredExceededSLA (ServiceLevelAgreement)Wentoff-scriptto helpCertainlySMEa peerTransparentHelped ateammatemid-queuePrivilegeDefusedan iratecallerValued

THE EXTRA MILE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will take care of this
  2. Walked customer through step-by-step
  3. Appreciate
  4. Warm transferred gracefully
  5. Partnership
  6. Followed up twice
  7. Dedicated
  8. Seamless
  9. Confident
  10. Let's fix this
  11. Absolutely
  12. Efficient
  13. My absolute pleasure
  14. Shared tip in huddle
  15. Assured
  16. Exceeded SLA (Service Level Agreement)
  17. Went off-script to help
  18. Certainly
  19. SME a peer
  20. Transparent
  21. Helped a teammate mid-queue
  22. Privilege
  23. Defused an irate caller
  24. Valued