Help apeer witha call-backrequestSent arequest fora policycopyIssuedW/LpaymentComplete90 dayfollow upSend afollow uprequestvia SMSCompletedICP w/V2VPost acomment onCSW blog incommunitiesProvidetortoptionSpoke toan attorneyon thephoneIssuedmileagepaymentReceivedan emailkudos fromattorenyReplied toan emailwithin 10min. ofreceiptAssist ateam-membercomplete 2activitiesEmailed PIPdocumentationPaid10 billson timeShare acustomerbest practicewith theteamHelp apeer witha call backrequestSpoketo aproviderCompleteda 30 dayfollow upSend ashine/sparkforsomeoneSentPYWpaymentClose anexposureOpt 2peopleinto SMSOrdereda policereportSend anexposureto subroCall acustomer toadvisebenefits areexhaustedCompleted3 ICP'sPositiveCLFreceivedthis weekSend anexhaustletter andlogHelp apeer witha call-backrequestSent arequest fora policycopyIssuedW/LpaymentComplete90 dayfollow upSend afollow uprequestvia SMSCompletedICP w/V2VPost acomment onCSW blog incommunitiesProvidetortoptionSpoke toan attorneyon thephoneIssuedmileagepaymentReceivedan emailkudos fromattorenyReplied toan emailwithin 10min. ofreceiptAssist ateam-membercomplete 2activitiesEmailed PIPdocumentationPaid10 billson timeShare acustomerbest practicewith theteamHelp apeer witha call backrequestSpoketo aproviderCompleteda 30 dayfollow upSend ashine/sparkforsomeoneSentPYWpaymentClose anexposureOpt 2peopleinto SMSOrdereda policereportSend anexposureto subroCall acustomer toadvisebenefits areexhaustedCompleted3 ICP'sPositiveCLFreceivedthis weekSend anexhaustletter andlog

Customer Service Week 2026 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a peer with a call-back request
  2. Sent a request for a policy copy
  3. Issued W/L payment
  4. Complete 90 day follow up
  5. Send a follow up request via SMS
  6. Completed ICP w/ V2V
  7. Post a comment on CSW blog in communities
  8. Provide tort option
  9. Spoke to an attorney on the phone
  10. Issued mileage payment
  11. Received an email kudos from attoreny
  12. Replied to an email within 10 min. of receipt
  13. Assist a team-member complete 2 activities
  14. Emailed PIP documentation
  15. Paid 10 bills on time
  16. Share a customer best practice with the team
  17. Help a peer with a call back request
  18. Spoke to a provider
  19. Completed a 30 day follow up
  20. Send a shine/spark for someone
  21. Sent PYW payment
  22. Close an exposure
  23. Opt 2 people into SMS
  24. Ordered a police report
  25. Send an exposure to subro
  26. Call a customer to advise benefits are exhausted
  27. Completed 3 ICP's
  28. Positive CLF received this week
  29. Send an exhaust letter and log