You setup a newPaymentPlanYou give acomplimentto a patientYou solvesomethingyou weren'texpectingYou sendIB topatientShare afall recipein the chatYousuccessfullyde-escalatesomeoneDustoff yourdeskYou takepaymentover $500Update apatient'saddressYou explainProviderBased Billingto patientCustomersays "I'vealreadycalled"You hear"Thank youforexplainingthat"ExplainSAD toa patientYou solvesomethingon the firstinteractionSet up aNEWauto payShare atip/updatewith theteamYou usethe phrase"Let's takea look"You helpateammateYou haveto researchsomethingweirdSend afunny GIF intheCustomerService ChatYou putsomeoneon holdCustomersays "Thatmakessense now"You teachsomeonesomethingCustomermakesyou laughYou setup a newPaymentPlanYou give acomplimentto a patientYou solvesomethingyou weren'texpectingYou sendIB topatientShare afall recipein the chatYousuccessfullyde-escalatesomeoneDustoff yourdeskYou takepaymentover $500Update apatient'saddressYou explainProviderBased Billingto patientCustomersays "I'vealreadycalled"You hear"Thank youforexplainingthat"ExplainSAD toa patientYou solvesomethingon the firstinteractionSet up aNEWauto payShare atip/updatewith theteamYou usethe phrase"Let's takea look"You helpateammateYou haveto researchsomethingweirdSend afunny GIF intheCustomerService ChatYou putsomeoneon holdCustomersays "Thatmakessense now"You teachsomeonesomethingCustomermakesyou laugh

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You set up a new Payment Plan
  2. You give a compliment to a patient
  3. You solve something you weren't expecting
  4. You send IB to patient
  5. Share a fall recipe in the chat
  6. You successfully de-escalate someone
  7. Dust off your desk
  8. You take payment over $500
  9. Update a patient's address
  10. You explain Provider Based Billing to patient
  11. Customer says "I've already called"
  12. You hear "Thank you for explaining that"
  13. Explain SAD to a patient
  14. You solve something on the first interaction
  15. Set up a NEW auto pay
  16. Share a tip/update with the team
  17. You use the phrase "Let's take a look"
  18. You help a teammate
  19. You have to research something weird
  20. Send a funny GIF in the Customer Service Chat
  21. You put someone on hold
  22. Customer says "That makes sense now"
  23. You teach someone something
  24. Customer makes you laugh