Send afunny GIF intheCustomerService ChatShare atip/updatewith theteamCustomermakesyou laughYou teachsomeonesomethingYou explainProviderBased Billingto patientYou setup a newPaymentPlanCustomersays "I'vealreadycalled"You putsomeoneon holdShare afall recipein the chatYou give acomplimentto a patientYou sendIB topatientDustoff yourdeskYou takepaymentover $500You helpateammateCustomersays "Thatmakessense now"Set up aNEWauto payYou solvesomethingyou weren'texpectingYou haveto researchsomethingweirdUpdate apatient'saddressYou solvesomethingon the firstinteractionYou hear"Thank youforexplainingthat"Yousuccessfullyde-escalatesomeoneExplainSAD toa patientYou usethe phrase"Let's takea look"Send afunny GIF intheCustomerService ChatShare atip/updatewith theteamCustomermakesyou laughYou teachsomeonesomethingYou explainProviderBased Billingto patientYou setup a newPaymentPlanCustomersays "I'vealreadycalled"You putsomeoneon holdShare afall recipein the chatYou give acomplimentto a patientYou sendIB topatientDustoff yourdeskYou takepaymentover $500You helpateammateCustomersays "Thatmakessense now"Set up aNEWauto payYou solvesomethingyou weren'texpectingYou haveto researchsomethingweirdUpdate apatient'saddressYou solvesomethingon the firstinteractionYou hear"Thank youforexplainingthat"Yousuccessfullyde-escalatesomeoneExplainSAD toa patientYou usethe phrase"Let's takea look"

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a funny GIF in the Customer Service Chat
  2. Share a tip/update with the team
  3. Customer makes you laugh
  4. You teach someone something
  5. You explain Provider Based Billing to patient
  6. You set up a new Payment Plan
  7. Customer says "I've already called"
  8. You put someone on hold
  9. Share a fall recipe in the chat
  10. You give a compliment to a patient
  11. You send IB to patient
  12. Dust off your desk
  13. You take payment over $500
  14. You help a teammate
  15. Customer says "That makes sense now"
  16. Set up a NEW auto pay
  17. You solve something you weren't expecting
  18. You have to research something weird
  19. Update a patient's address
  20. You solve something on the first interaction
  21. You hear "Thank you for explaining that"
  22. You successfully de-escalate someone
  23. Explain SAD to a patient
  24. You use the phrase "Let's take a look"