OrderchangerequestShippingconditionissueReplenishmentquestionSAP isrunningslowResolvedon firstcontactNeed tocontactvendorTeamscalldropsNeed toresendconfirmation Waiting onanotherdepartment Customerreferencesan oldorderSAPerrormessageNeed tocheckVA05NLOI orDocuSigninvolvedSalesforcecasemissinginfoHave youtriedlogging outand back inSomeonesays “perthebulletin”WrongstorenumberprovidedCaseattachmentwillnot openCustomersays it isurgentOrderrejectedin SAP“Can youexpeditethis?"Storesays “Ineverreceived itCustomerrequestsamanagerCustomergivespartialSKUBackorderitem“I alreadycalledaboutthis”Storeasks fortrackingDuplicatecasefoundCaserouted towrongqueueOrderchangerequestShippingconditionissueReplenishmentquestionSAP isrunningslowResolvedon firstcontactNeed tocontactvendorTeamscalldropsNeed toresendconfirmation Waiting onanotherdepartment Customerreferencesan oldorderSAPerrormessageNeed tocheckVA05NLOI orDocuSigninvolvedSalesforcecasemissinginfoHave youtriedlogging outand back inSomeonesays “perthebulletin”WrongstorenumberprovidedCaseattachmentwillnot openCustomersays it isurgentOrderrejectedin SAP“Can youexpeditethis?"Storesays “Ineverreceived itCustomerrequestsamanagerCustomergivespartialSKUBackorderitem“I alreadycalledaboutthis”Storeasks fortrackingDuplicatecasefoundCaserouted towrongqueue

Customer Service Week 2026 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Order change request
  2. Shipping condition issue
  3. Replenishment question
  4. SAP is running slow
  5. Resolved on first contact
  6. Need to contact vendor
  7. Teams call drops
  8. Need to resend confirmation
  9. Waiting on another department
  10. Customer references an old order
  11. SAP error message
  12. Need to check VA05N
  13. LOI or DocuSign involved
  14. Salesforce case missing info
  15. Have you tried logging out and back in
  16. Someone says “per the bulletin”
  17. Wrong store number provided
  18. Case attachment will not open
  19. Customer says it is urgent
  20. Order rejected in SAP
  21. “Can you expedite this?"
  22. Store says “I never received it
  23. Customer requests a manager
  24. Customer gives partial SKU
  25. Backorder item
  26. “I already called about this”
  27. Store asks for tracking
  28. Duplicate case found
  29. Case routed to wrong queue