Waiting onanotherdepartment Need tocheckVA05NOrderrejectedin SAPWrongstorenumberprovidedCustomerrequestsamanagerStoresays “Ineverreceived itLOI orDocuSigninvolvedNeed toresendconfirmation Backorderitem“I alreadycalledaboutthis”Caserouted towrongqueueResolvedon firstcontactCustomersays it isurgentDuplicatecasefoundCustomerreferencesan oldorderSalesforcecasemissinginfoNeed tocontactvendorReplenishmentquestionShippingconditionissue“Can youexpeditethis?"OrderchangerequestCaseattachmentwillnot openSAP isrunningslowSomeonesays “perthebulletin”Have youtriedlogging outand back inCustomergivespartialSKUSAPerrormessageStoreasks fortrackingTeamscalldropsWaiting onanotherdepartment Need tocheckVA05NOrderrejectedin SAPWrongstorenumberprovidedCustomerrequestsamanagerStoresays “Ineverreceived itLOI orDocuSigninvolvedNeed toresendconfirmation Backorderitem“I alreadycalledaboutthis”Caserouted towrongqueueResolvedon firstcontactCustomersays it isurgentDuplicatecasefoundCustomerreferencesan oldorderSalesforcecasemissinginfoNeed tocontactvendorReplenishmentquestionShippingconditionissue“Can youexpeditethis?"OrderchangerequestCaseattachmentwillnot openSAP isrunningslowSomeonesays “perthebulletin”Have youtriedlogging outand back inCustomergivespartialSKUSAPerrormessageStoreasks fortrackingTeamscalldrops

Customer Service Week 2026 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waiting on another department
  2. Need to check VA05N
  3. Order rejected in SAP
  4. Wrong store number provided
  5. Customer requests a manager
  6. Store says “I never received it
  7. LOI or DocuSign involved
  8. Need to resend confirmation
  9. Backorder item
  10. “I already called about this”
  11. Case routed to wrong queue
  12. Resolved on first contact
  13. Customer says it is urgent
  14. Duplicate case found
  15. Customer references an old order
  16. Salesforce case missing info
  17. Need to contact vendor
  18. Replenishment question
  19. Shipping condition issue
  20. “Can you expedite this?"
  21. Order change request
  22. Case attachment will not open
  23. SAP is running slow
  24. Someone says “per the bulletin”
  25. Have you tried logging out and back in
  26. Customer gives partial SKU
  27. SAP error message
  28. Store asks for tracking
  29. Teams call drops