RX with"employeediscount""Can youcharge thecredit cardon file?”Patient'slast namestarts withthe letter "Z""Can youresendthequote?"MissingsyringepackPatient'sfirst nameis John"I wouldlike toupdate myaddress."Patient'sphone #endingwith a "2""Themedicationvial iswarm!"Patient'sbirthday inOctoberCareCreditCoordinateswith anotherteammember tohelp a patient"I need totalk to amanager!""I want topick uptoday!"Patientrequestinga claimformPatientaddressyou byname2-monthsupply"How longis thisgoing totake?"Troubleshootingtext message forpatient(spam)Carrierdelivered tothe wrongaddressCancel orholdprescriptionRequestto speakto RPHReceivingpraisefrompatientReceivespositivefeedback orexperience"I'mgoing outof town!"Switchesfrom PU todelivery orvice versaPricequoteover $500Out-of-stockmedicationVolumeshortage"Where ismymedicationor package?""My doctorcalled in theprescriptiontoday."Successfullyde-escalates aconcernRX with"employeediscount""Can youcharge thecredit cardon file?”Patient'slast namestarts withthe letter "Z""Can youresendthequote?"MissingsyringepackPatient'sfirst nameis John"I wouldlike toupdate myaddress."Patient'sphone #endingwith a "2""Themedicationvial iswarm!"Patient'sbirthday inOctoberCareCreditCoordinateswith anotherteammember tohelp a patient"I need totalk to amanager!""I want topick uptoday!"Patientrequestinga claimformPatientaddressyou byname2-monthsupply"How longis thisgoing totake?"Troubleshootingtext message forpatient(spam)Carrierdelivered tothe wrongaddressCancel orholdprescriptionRequestto speakto RPHReceivingpraisefrompatientReceivespositivefeedback orexperience"I'mgoing outof town!"Switchesfrom PU todelivery orvice versaPricequoteover $500Out-of-stockmedicationVolumeshortage"Where ismymedicationor package?""My doctorcalled in theprescriptiontoday."Successfullyde-escalates aconcern

Central Wellness Division - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RX with "employee discount"
  2. "Can you charge the credit card on file?”
  3. Patient's last name starts with the letter "Z"
  4. "Can you resend the quote?"
  5. Missing syringe pack
  6. Patient's first name is John
  7. "I would like to update my address."
  8. Patient's phone # ending with a "2"
  9. "The medication vial is warm!"
  10. Patient's birthday in October
  11. Care Credit
  12. Coordinates with another team member to help a patient
  13. "I need to talk to a manager!"
  14. "I want to pick up today!"
  15. Patient requesting a claim form
  16. Patient address you by name
  17. 2-month supply
  18. "How long is this going to take?"
  19. Troubleshooting text message for patient(spam)
  20. Carrier delivered to the wrong address
  21. Cancel or hold prescription
  22. Request to speak to RPH
  23. Receiving praise from patient
  24. Receives positive feedback or experience
  25. "I'm going out of town!"
  26. Switches from PU to delivery or vice versa
  27. Price quote over $500
  28. Out-of-stock medication
  29. Volume shortage
  30. "Where is my medication or package?"
  31. "My doctor called in the prescription today."
  32. Successfully de-escalates a concern