Receivespositivefeedback orexperience"Where ismymedicationor package?"Missingsyringepack"I need totalk to amanager!"Cancel orholdprescription"I wouldlike toupdate myaddress."Patient'sbirthday inOctoberRX with"employeediscount"Volumeshortage"Themedicationvial iswarm!"Receivingpraisefrompatient"I want topick uptoday!"Patient'sfirst nameis John2-monthsupply"My doctorcalled in theprescriptiontoday.""Can youcharge thecredit cardon file?”Patientrequestinga claimformPatient'sphone #endingwith a "2"Pricequoteover $500"How longis thisgoing totake?"Patient'slast namestarts withthe letter "Z"Coordinateswith anotherteammember tohelp a patientRequestto speakto RPHSwitchesfrom PU todelivery orvice versaPatientaddressyou bynameSuccessfullyde-escalates aconcernTroubleshootingtext message forpatient(spam)Carrierdelivered tothe wrongaddress"I'mgoing outof town!"CareCredit"Can youresendthequote?"Out-of-stockmedicationReceivespositivefeedback orexperience"Where ismymedicationor package?"Missingsyringepack"I need totalk to amanager!"Cancel orholdprescription"I wouldlike toupdate myaddress."Patient'sbirthday inOctoberRX with"employeediscount"Volumeshortage"Themedicationvial iswarm!"Receivingpraisefrompatient"I want topick uptoday!"Patient'sfirst nameis John2-monthsupply"My doctorcalled in theprescriptiontoday.""Can youcharge thecredit cardon file?”Patientrequestinga claimformPatient'sphone #endingwith a "2"Pricequoteover $500"How longis thisgoing totake?"Patient'slast namestarts withthe letter "Z"Coordinateswith anotherteammember tohelp a patientRequestto speakto RPHSwitchesfrom PU todelivery orvice versaPatientaddressyou bynameSuccessfullyde-escalates aconcernTroubleshootingtext message forpatient(spam)Carrierdelivered tothe wrongaddress"I'mgoing outof town!"CareCredit"Can youresendthequote?"Out-of-stockmedication

Central Wellness Division - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receives positive feedback or experience
  2. "Where is my medication or package?"
  3. Missing syringe pack
  4. "I need to talk to a manager!"
  5. Cancel or hold prescription
  6. "I would like to update my address."
  7. Patient's birthday in October
  8. RX with "employee discount"
  9. Volume shortage
  10. "The medication vial is warm!"
  11. Receiving praise from patient
  12. "I want to pick up today!"
  13. Patient's first name is John
  14. 2-month supply
  15. "My doctor called in the prescription today."
  16. "Can you charge the credit card on file?”
  17. Patient requesting a claim form
  18. Patient's phone # ending with a "2"
  19. Price quote over $500
  20. "How long is this going to take?"
  21. Patient's last name starts with the letter "Z"
  22. Coordinates with another team member to help a patient
  23. Request to speak to RPH
  24. Switches from PU to delivery or vice versa
  25. Patient address you by name
  26. Successfully de-escalates a concern
  27. Troubleshooting text message for patient(spam)
  28. Carrier delivered to the wrong address
  29. "I'm going out of town!"
  30. Care Credit
  31. "Can you resend the quote?"
  32. Out-of-stock medication