Customer demands a supervisor Customer refuses the Vouch step Someone forgets they're on mute Someone needs a vacation from this call It's a policy, not a suggestion Customer says 'This will only take a minute' Customer says 'I used to work at a bank' What resources did you check? Someone has 37 tabs open Someone is talking while muted The system crashes AGAIN Customer asks for an exception Customer asks for the CEO Dream Chat goes completely off topic Customer tells their entire life story Someone says 'Happy Friday' on Monday Someone's headset mysteriously stops working Customer says 'The last rep said yes' Someone asks a question already answered CCA says 'I've tried everything' Someone types HELP in Dream Chat AHT needs life support Customer threatens to close all accounts Customer wants to skip verification Customer wants interest paid immediately OLB password forgotten AGAIN Warm transfer turns ice cold A call arrives one minute before lunch Fraud transfer becomes an adventure Someone asks about PTO again Someone is stuck in ACW CCA says 'Quick question' Customer refuses to accept the answer Someone's computer decides to retire Customer asks for a manager's manager Someone says 'Per procedure' Customer doesn't know their own address Someone says 'Let me double- check that' Customer says 'I know the owner' Customer demands a supervisor Customer refuses the Vouch step Someone forgets they're on mute Someone needs a vacation from this call It's a policy, not a suggestion Customer says 'This will only take a minute' Customer says 'I used to work at a bank' What resources did you check? Someone has 37 tabs open Someone is talking while muted The system crashes AGAIN Customer asks for an exception Customer asks for the CEO Dream Chat goes completely off topic Customer tells their entire life story Someone says 'Happy Friday' on Monday Someone's headset mysteriously stops working Customer says 'The last rep said yes' Someone asks a question already answered CCA says 'I've tried everything' Someone types HELP in Dream Chat AHT needs life support Customer threatens to close all accounts Customer wants to skip verification Customer wants interest paid immediately OLB password forgotten AGAIN Warm transfer turns ice cold A call arrives one minute before lunch Fraud transfer becomes an adventure Someone asks about PTO again Someone is stuck in ACW CCA says 'Quick question' Customer refuses to accept the answer Someone's computer decides to retire Customer asks for a manager's manager Someone says 'Per procedure' Customer doesn't know their own address Someone says 'Let me double- check that' Customer says 'I know the owner'
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer demands a supervisor
Customer refuses the Vouch step
Someone forgets they're on mute
Someone needs a vacation from this call
It's a policy, not a suggestion
Customer says 'This will only take a minute'
Customer says 'I used to work at a bank'
What resources did you check?
Someone has 37 tabs open
Someone is talking while muted
The system crashes AGAIN
Customer asks for an exception
Customer asks for the CEO
Dream Chat goes completely off topic
Customer tells their entire life story
Someone says 'Happy Friday' on Monday
Someone's headset mysteriously stops working
Customer says 'The last rep said yes'
Someone asks a question already answered
CCA says 'I've tried everything'
Someone types HELP in Dream Chat
AHT needs life support
Customer threatens to close all accounts
Customer wants to skip verification
Customer wants interest paid immediately
OLB password forgotten AGAIN
Warm transfer turns ice cold
A call arrives one minute before lunch
Fraud transfer becomes an adventure
Someone asks about PTO again
Someone is stuck in ACW
CCA says 'Quick question'
Customer refuses to accept the answer
Someone's computer decides to retire
Customer asks for a manager's manager
Someone says 'Per procedure'
Customer doesn't know their own address
Someone says 'Let me double-check that'
Customer says 'I know the owner'