Get yourclient inthe queueCall onAbstract orAppointmentsClienthas anaccentBuild acustomreport forthe clientClient askswhere you'rebased outof/says they'rehappy they gotUSTroubleshoot"MissingColumnHeaders" errorin an importClient puts youonmute/hold/hangsup on youPNRtroubleshootingRegistrantcallClientcursesLogCustomerFeedbackTransferto anotherqueueRequestanarticleEmail deliverytroubleshootingLeadCapture/LeadRetrieval/ExhibitorcallAnimal orbaby in thebackgroundTroubleshootOnArrival oronsite issuesCall lastsover 2hoursExplainHoliClient figuresout theproblembefore youcan helpEscalatecase toAppSupport"Whatbrowserare youusing?"Give AccountManager orCSC'scontact infoClient iseating onthe callGet yourclient inthe queueCall onAbstract orAppointmentsClienthas anaccentBuild acustomreport forthe clientClient askswhere you'rebased outof/says they'rehappy they gotUSTroubleshoot"MissingColumnHeaders" errorin an importClient puts youonmute/hold/hangsup on youPNRtroubleshootingRegistrantcallClientcursesLogCustomerFeedbackTransferto anotherqueueRequestanarticleEmail deliverytroubleshootingLeadCapture/LeadRetrieval/ExhibitorcallAnimal orbaby in thebackgroundTroubleshootOnArrival oronsite issuesCall lastsover 2hoursExplainHoliClient figuresout theproblembefore youcan helpEscalatecase toAppSupport"Whatbrowserare youusing?"Give AccountManager orCSC'scontact infoClient iseating onthe call

Holi Bingo 3/13 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get your client in the queue
  2. Call on Abstract or Appointments
  3. Client has an accent
  4. Build a custom report for the client
  5. Client asks where you're based out of/says they're happy they got US
  6. Troubleshoot "Missing Column Headers" error in an import
  7. Client puts you on mute/hold/hangs up on you
  8. PNR troubleshooting
  9. Registrant call
  10. Client curses
  11. Log Customer Feedback
  12. Transfer to another queue
  13. Request an article
  14. Email delivery troubleshooting
  15. LeadCapture/Lead Retrieval/Exhibitor call
  16. Animal or baby in the background
  17. Troubleshoot OnArrival or onsite issues
  18. Call lasts over 2 hours
  19. Explain Holi
  20. Client figures out the problem before you can help
  21. Escalate case to App Support
  22. "What browser are you using?"
  23. Give Account Manager or CSC's contact info
  24. Client is eating on the call