Escalatecase toAppSupportGet yourclient inthe queueClient figuresout theproblembefore youcan helpRequestanarticleClientcursesBuild acustomreport forthe clientClient iseating onthe callLeadCapture/LeadRetrieval/Exhibitorcall"Whatbrowserare youusing?"Call onAbstract orAppointmentsTroubleshoot"MissingColumnHeaders" errorin an importEmail deliverytroubleshootingExplainHoliTroubleshootOnArrival oronsite issuesAnimal orbaby in thebackgroundRegistrantcallClient askswhere you'rebased outof/says they'rehappy they gotUSCall lastsover 2hoursGive AccountManager orCSC'scontact infoPNRtroubleshootingLogCustomerFeedbackClient puts youonmute/hold/hangsup on youClienthas anaccentTransferto anotherqueueEscalatecase toAppSupportGet yourclient inthe queueClient figuresout theproblembefore youcan helpRequestanarticleClientcursesBuild acustomreport forthe clientClient iseating onthe callLeadCapture/LeadRetrieval/Exhibitorcall"Whatbrowserare youusing?"Call onAbstract orAppointmentsTroubleshoot"MissingColumnHeaders" errorin an importEmail deliverytroubleshootingExplainHoliTroubleshootOnArrival oronsite issuesAnimal orbaby in thebackgroundRegistrantcallClient askswhere you'rebased outof/says they'rehappy they gotUSCall lastsover 2hoursGive AccountManager orCSC'scontact infoPNRtroubleshootingLogCustomerFeedbackClient puts youonmute/hold/hangsup on youClienthas anaccentTransferto anotherqueue

Holi Bingo 3/13 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Escalate case to App Support
  2. Get your client in the queue
  3. Client figures out the problem before you can help
  4. Request an article
  5. Client curses
  6. Build a custom report for the client
  7. Client is eating on the call
  8. LeadCapture/Lead Retrieval/Exhibitor call
  9. "What browser are you using?"
  10. Call on Abstract or Appointments
  11. Troubleshoot "Missing Column Headers" error in an import
  12. Email delivery troubleshooting
  13. Explain Holi
  14. Troubleshoot OnArrival or onsite issues
  15. Animal or baby in the background
  16. Registrant call
  17. Client asks where you're based out of/says they're happy they got US
  18. Call lasts over 2 hours
  19. Give Account Manager or CSC's contact info
  20. PNR troubleshooting
  21. Log Customer Feedback
  22. Client puts you on mute/hold/hangs up on you
  23. Client has an accent
  24. Transfer to another queue