LogCustomerFeedbackClient figuresout theproblembefore youcan helpBuild acustomreport forthe clientEmail deliverytroubleshootingClient puts youonmute/hold/hangsup on youTroubleshootOnArrival oronsite issuesRegistrantcallAnimal orbaby in thebackgroundTroubleshoot"MissingColumnHeaders" errorin an importGive AccountManager orCSC'scontact infoClient iseating onthe callTransferto anotherqueueExplainHoliGet yourclient inthe queueClient askswhere you'rebased outof/says they'rehappy they gotUSPNRtroubleshootingRequestanarticleEscalatecase toAppSupportCall onAbstract orAppointmentsLeadCapture/LeadRetrieval/Exhibitorcall"Whatbrowserare youusing?"ClientcursesCall lastsover 2hoursClienthas anaccentLogCustomerFeedbackClient figuresout theproblembefore youcan helpBuild acustomreport forthe clientEmail deliverytroubleshootingClient puts youonmute/hold/hangsup on youTroubleshootOnArrival oronsite issuesRegistrantcallAnimal orbaby in thebackgroundTroubleshoot"MissingColumnHeaders" errorin an importGive AccountManager orCSC'scontact infoClient iseating onthe callTransferto anotherqueueExplainHoliGet yourclient inthe queueClient askswhere you'rebased outof/says they'rehappy they gotUSPNRtroubleshootingRequestanarticleEscalatecase toAppSupportCall onAbstract orAppointmentsLeadCapture/LeadRetrieval/Exhibitorcall"Whatbrowserare youusing?"ClientcursesCall lastsover 2hoursClienthas anaccent

Holi Bingo 3/13 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Log Customer Feedback
  2. Client figures out the problem before you can help
  3. Build a custom report for the client
  4. Email delivery troubleshooting
  5. Client puts you on mute/hold/hangs up on you
  6. Troubleshoot OnArrival or onsite issues
  7. Registrant call
  8. Animal or baby in the background
  9. Troubleshoot "Missing Column Headers" error in an import
  10. Give Account Manager or CSC's contact info
  11. Client is eating on the call
  12. Transfer to another queue
  13. Explain Holi
  14. Get your client in the queue
  15. Client asks where you're based out of/says they're happy they got US
  16. PNR troubleshooting
  17. Request an article
  18. Escalate case to App Support
  19. Call on Abstract or Appointments
  20. LeadCapture/Lead Retrieval/Exhibitor call
  21. "What browser are you using?"
  22. Client curses
  23. Call lasts over 2 hours
  24. Client has an accent