Client iseating onthe callCall lastsover 2hoursClient puts youonmute/hold/hangsup on youClientcursesExplainHoliLeadCapture/LeadRetrieval/ExhibitorcallTroubleshoot"MissingColumnHeaders" errorin an importGet yourclient inthe queueEmail deliverytroubleshootingRegistrantcallClient askswhere you'rebased outof/says they'rehappy they gotUSGive AccountManager orCSC'scontact infoTransferto anotherqueueBuild acustomreport forthe clientTroubleshootOnArrival oronsite issuesAnimal orbaby in thebackgroundClienthas anaccentEscalatecase toAppSupport"Whatbrowserare youusing?"Call onAbstract orAppointmentsRequestanarticleLogCustomerFeedbackPNRtroubleshootingClient figuresout theproblembefore youcan helpClient iseating onthe callCall lastsover 2hoursClient puts youonmute/hold/hangsup on youClientcursesExplainHoliLeadCapture/LeadRetrieval/ExhibitorcallTroubleshoot"MissingColumnHeaders" errorin an importGet yourclient inthe queueEmail deliverytroubleshootingRegistrantcallClient askswhere you'rebased outof/says they'rehappy they gotUSGive AccountManager orCSC'scontact infoTransferto anotherqueueBuild acustomreport forthe clientTroubleshootOnArrival oronsite issuesAnimal orbaby in thebackgroundClienthas anaccentEscalatecase toAppSupport"Whatbrowserare youusing?"Call onAbstract orAppointmentsRequestanarticleLogCustomerFeedbackPNRtroubleshootingClient figuresout theproblembefore youcan help

Holi Bingo 3/13 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client is eating on the call
  2. Call lasts over 2 hours
  3. Client puts you on mute/hold/hangs up on you
  4. Client curses
  5. Explain Holi
  6. LeadCapture/Lead Retrieval/Exhibitor call
  7. Troubleshoot "Missing Column Headers" error in an import
  8. Get your client in the queue
  9. Email delivery troubleshooting
  10. Registrant call
  11. Client asks where you're based out of/says they're happy they got US
  12. Give Account Manager or CSC's contact info
  13. Transfer to another queue
  14. Build a custom report for the client
  15. Troubleshoot OnArrival or onsite issues
  16. Animal or baby in the background
  17. Client has an accent
  18. Escalate case to App Support
  19. "What browser are you using?"
  20. Call on Abstract or Appointments
  21. Request an article
  22. Log Customer Feedback
  23. PNR troubleshooting
  24. Client figures out the problem before you can help