Client puts youonmute/hold/hangsup on youAnimal orbaby in thebackgroundLeadCapture/LeadRetrieval/ExhibitorcallRegistrantcall"Whatbrowserare youusing?"ClientcursesBuild acustomreport forthe clientTransferto anotherqueueExplainHoliClienthas anaccentRequestanarticleClient figuresout theproblembefore youcan helpCall onAbstract orAppointmentsEscalatecase toAppSupportPNRtroubleshootingClient iseating onthe callGive AccountManager orCSC'scontact infoGet yourclient inthe queueTroubleshoot"MissingColumnHeaders" errorin an importEmail deliverytroubleshootingCall lastsover 2hoursTroubleshootOnArrival oronsite issuesClient askswhere you'rebased outof/says they'rehappy they gotUSLogCustomerFeedbackClient puts youonmute/hold/hangsup on youAnimal orbaby in thebackgroundLeadCapture/LeadRetrieval/ExhibitorcallRegistrantcall"Whatbrowserare youusing?"ClientcursesBuild acustomreport forthe clientTransferto anotherqueueExplainHoliClienthas anaccentRequestanarticleClient figuresout theproblembefore youcan helpCall onAbstract orAppointmentsEscalatecase toAppSupportPNRtroubleshootingClient iseating onthe callGive AccountManager orCSC'scontact infoGet yourclient inthe queueTroubleshoot"MissingColumnHeaders" errorin an importEmail deliverytroubleshootingCall lastsover 2hoursTroubleshootOnArrival oronsite issuesClient askswhere you'rebased outof/says they'rehappy they gotUSLogCustomerFeedback

Holi Bingo 3/13 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client puts you on mute/hold/hangs up on you
  2. Animal or baby in the background
  3. LeadCapture/Lead Retrieval/Exhibitor call
  4. Registrant call
  5. "What browser are you using?"
  6. Client curses
  7. Build a custom report for the client
  8. Transfer to another queue
  9. Explain Holi
  10. Client has an accent
  11. Request an article
  12. Client figures out the problem before you can help
  13. Call on Abstract or Appointments
  14. Escalate case to App Support
  15. PNR troubleshooting
  16. Client is eating on the call
  17. Give Account Manager or CSC's contact info
  18. Get your client in the queue
  19. Troubleshoot "Missing Column Headers" error in an import
  20. Email delivery troubleshooting
  21. Call lasts over 2 hours
  22. Troubleshoot OnArrival or onsite issues
  23. Client asks where you're based out of/says they're happy they got US
  24. Log Customer Feedback