Email deliverytroubleshootingGet yourclient inthe queue"Whatbrowserare youusing?"Troubleshoot"MissingColumnHeaders" errorin an importCall onAbstract orAppointmentsRegistrantcallClient iseating onthe callBuild acustomreport forthe clientCall lastsover 2hoursExplainHoliLogCustomerFeedbackTransferto anotherqueueClient askswhere you'rebased outof/says they'rehappy they gotUSAnimal orbaby in thebackgroundClientcursesRequestanarticleClient puts youonmute/hold/hangsup on youTroubleshootOnArrival oronsite issuesPNRtroubleshootingGive AccountManager orCSC'scontact infoLeadCapture/LeadRetrieval/ExhibitorcallEscalatecase toAppSupportClienthas anaccentClient figuresout theproblembefore youcan helpEmail deliverytroubleshootingGet yourclient inthe queue"Whatbrowserare youusing?"Troubleshoot"MissingColumnHeaders" errorin an importCall onAbstract orAppointmentsRegistrantcallClient iseating onthe callBuild acustomreport forthe clientCall lastsover 2hoursExplainHoliLogCustomerFeedbackTransferto anotherqueueClient askswhere you'rebased outof/says they'rehappy they gotUSAnimal orbaby in thebackgroundClientcursesRequestanarticleClient puts youonmute/hold/hangsup on youTroubleshootOnArrival oronsite issuesPNRtroubleshootingGive AccountManager orCSC'scontact infoLeadCapture/LeadRetrieval/ExhibitorcallEscalatecase toAppSupportClienthas anaccentClient figuresout theproblembefore youcan help

Holi Bingo 3/13 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email delivery troubleshooting
  2. Get your client in the queue
  3. "What browser are you using?"
  4. Troubleshoot "Missing Column Headers" error in an import
  5. Call on Abstract or Appointments
  6. Registrant call
  7. Client is eating on the call
  8. Build a custom report for the client
  9. Call lasts over 2 hours
  10. Explain Holi
  11. Log Customer Feedback
  12. Transfer to another queue
  13. Client asks where you're based out of/says they're happy they got US
  14. Animal or baby in the background
  15. Client curses
  16. Request an article
  17. Client puts you on mute/hold/hangs up on you
  18. Troubleshoot OnArrival or onsite issues
  19. PNR troubleshooting
  20. Give Account Manager or CSC's contact info
  21. LeadCapture/Lead Retrieval/Exhibitor call
  22. Escalate case to App Support
  23. Client has an accent
  24. Client figures out the problem before you can help