Troubleshoot"MissingColumnHeaders" errorin an importRegistrantcallCall onAbstract orAppointmentsClient figuresout theproblembefore youcan helpClientcursesLeadCapture/LeadRetrieval/ExhibitorcallClient iseating onthe call"Whatbrowserare youusing?"Client askswhere you'rebased outof/says they'rehappy they gotUSEscalatecase toAppSupportGive AccountManager orCSC'scontact infoLogCustomerFeedbackTroubleshootOnArrival oronsite issuesExplainHoliGet yourclient inthe queueBuild acustomreport forthe clientClienthas anaccentClient puts youonmute/hold/hangsup on youTransferto anotherqueueCall lastsover 2hoursPNRtroubleshootingRequestanarticleAnimal orbaby in thebackgroundEmail deliverytroubleshootingTroubleshoot"MissingColumnHeaders" errorin an importRegistrantcallCall onAbstract orAppointmentsClient figuresout theproblembefore youcan helpClientcursesLeadCapture/LeadRetrieval/ExhibitorcallClient iseating onthe call"Whatbrowserare youusing?"Client askswhere you'rebased outof/says they'rehappy they gotUSEscalatecase toAppSupportGive AccountManager orCSC'scontact infoLogCustomerFeedbackTroubleshootOnArrival oronsite issuesExplainHoliGet yourclient inthe queueBuild acustomreport forthe clientClienthas anaccentClient puts youonmute/hold/hangsup on youTransferto anotherqueueCall lastsover 2hoursPNRtroubleshootingRequestanarticleAnimal orbaby in thebackgroundEmail deliverytroubleshooting

Holi Bingo 3/13 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot "Missing Column Headers" error in an import
  2. Registrant call
  3. Call on Abstract or Appointments
  4. Client figures out the problem before you can help
  5. Client curses
  6. LeadCapture/Lead Retrieval/Exhibitor call
  7. Client is eating on the call
  8. "What browser are you using?"
  9. Client asks where you're based out of/says they're happy they got US
  10. Escalate case to App Support
  11. Give Account Manager or CSC's contact info
  12. Log Customer Feedback
  13. Troubleshoot OnArrival or onsite issues
  14. Explain Holi
  15. Get your client in the queue
  16. Build a custom report for the client
  17. Client has an accent
  18. Client puts you on mute/hold/hangs up on you
  19. Transfer to another queue
  20. Call lasts over 2 hours
  21. PNR troubleshooting
  22. Request an article
  23. Animal or baby in the background
  24. Email delivery troubleshooting