Apoligizefor anydelays apt hasExplanationofprocedureIdentify anissue withpt or unitand rectifyThanka pt forcomingManageup MD orcoworkerMakingenvironmentnice for pt inroomIdentifyyourself byname whenansweringphoneAsk pt if theywould likedoor closedfor privacyTellDorineyou likeher hairEnsure pthas correctsaftey bandsplacedTell ptabout aSurveySmileKnock onpts doorprior toenteringExplainreason toAIDETGive ptadurationAsk pt howthey wouldlike to beaddressedIdentifyother workerdoing goodAIETPut AIDETaction onpaper inbreak roomand initialAsk pt orcoworker ifthey needanything elseSharepositiveexperiencewith a pt orcoworkerWatchAIDETinservicevideoIdentifyyourselfby nameto ptAsk pt if theyneed anythingto make themmorecomfortableVerifyidentity ofpt by 2identifiersApoligizefor anydelays apt hasExplanationofprocedureIdentify anissue withpt or unitand rectifyThanka pt forcomingManageup MD orcoworkerMakingenvironmentnice for pt inroomIdentifyyourself byname whenansweringphoneAsk pt if theywould likedoor closedfor privacyTellDorineyou likeher hairEnsure pthas correctsaftey bandsplacedTell ptabout aSurveySmileKnock onpts doorprior toenteringExplainreason toAIDETGive ptadurationAsk pt howthey wouldlike to beaddressedIdentifyother workerdoing goodAIETPut AIDETaction onpaper inbreak roomand initialAsk pt orcoworker ifthey needanything elseSharepositiveexperiencewith a pt orcoworkerWatchAIDETinservicevideoIdentifyyourselfby nameto ptAsk pt if theyneed anythingto make themmorecomfortableVerifyidentity ofpt by 2identifiers

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apoligize for any delays a pt has
  2. Explanation of procedure
  3. Identify an issue with pt or unit and rectify
  4. Thank a pt for coming
  5. Manage up MD or coworker
  6. Making environment nice for pt in room
  7. Identify yourself by name when answering phone
  8. Ask pt if they would like door closed for privacy
  9. Tell Dorine you like her hair
  10. Ensure pt has correct saftey bands placed
  11. Tell pt about a Survey
  12. Smile
  13. Knock on pts door prior to entering
  14. Explain reason to AIDET
  15. Give pt a duration
  16. Ask pt how they would like to be addressed
  17. Identify other worker doing good AIET
  18. Put AIDET action on paper in break room and initial
  19. Ask pt or coworker if they need anything else
  20. Share positive experience with a pt or coworker
  21. Watch AIDET inservice video
  22. Identify yourself by name to pt
  23. Ask pt if they need anything to make them more comfortable
  24. Verify identity of pt by 2 identifiers