ExplanationofprocedureGive ptadurationSmileManageup MD orcoworkerSharepositiveexperiencewith a pt orcoworkerIdentifyyourselfby nameto ptEnsure pthas correctsaftey bandsplacedIdentify anissue withpt or unitand rectifyMakingenvironmentnice for pt inroomAsk pt if theywould likedoor closedfor privacyThanka pt forcomingExplainreason toAIDETPut AIDETaction onpaper inbreak roomand initialIdentifyother workerdoing goodAIETApoligizefor anydelays apt hasAsk pt howthey wouldlike to beaddressedTellDorineyou likeher hairKnock onpts doorprior toenteringVerifyidentity ofpt by 2identifiersIdentifyyourself byname whenansweringphoneAsk pt if theyneed anythingto make themmorecomfortableTell ptabout aSurveyAsk pt orcoworker ifthey needanything elseWatchAIDETinservicevideoExplanationofprocedureGive ptadurationSmileManageup MD orcoworkerSharepositiveexperiencewith a pt orcoworkerIdentifyyourselfby nameto ptEnsure pthas correctsaftey bandsplacedIdentify anissue withpt or unitand rectifyMakingenvironmentnice for pt inroomAsk pt if theywould likedoor closedfor privacyThanka pt forcomingExplainreason toAIDETPut AIDETaction onpaper inbreak roomand initialIdentifyother workerdoing goodAIETApoligizefor anydelays apt hasAsk pt howthey wouldlike to beaddressedTellDorineyou likeher hairKnock onpts doorprior toenteringVerifyidentity ofpt by 2identifiersIdentifyyourself byname whenansweringphoneAsk pt if theyneed anythingto make themmorecomfortableTell ptabout aSurveyAsk pt orcoworker ifthey needanything elseWatchAIDETinservicevideo

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explanation of procedure
  2. Give pt a duration
  3. Smile
  4. Manage up MD or coworker
  5. Share positive experience with a pt or coworker
  6. Identify yourself by name to pt
  7. Ensure pt has correct saftey bands placed
  8. Identify an issue with pt or unit and rectify
  9. Making environment nice for pt in room
  10. Ask pt if they would like door closed for privacy
  11. Thank a pt for coming
  12. Explain reason to AIDET
  13. Put AIDET action on paper in break room and initial
  14. Identify other worker doing good AIET
  15. Apoligize for any delays a pt has
  16. Ask pt how they would like to be addressed
  17. Tell Dorine you like her hair
  18. Knock on pts door prior to entering
  19. Verify identity of pt by 2 identifiers
  20. Identify yourself by name when answering phone
  21. Ask pt if they need anything to make them more comfortable
  22. Tell pt about a Survey
  23. Ask pt or coworker if they need anything else
  24. Watch AIDET inservice video