Sharepositiveexperiencewith a pt orcoworkerIdentifyyourself byname whenansweringphonePut AIDETaction onpaper inbreak roomand initialVerifyidentity ofpt by 2identifiersThanka pt forcomingManageup MD orcoworkerTell ptabout aSurveyApoligizefor anydelays apt hasIdentify anissue withpt or unitand rectifyTellDorineyou likeher hairAsk pt if theyneed anythingto make themmorecomfortableSmileAsk pt orcoworker ifthey needanything elseIdentifyyourselfby nameto ptKnock onpts doorprior toenteringAsk pt howthey wouldlike to beaddressedExplainreason toAIDETMakingenvironmentnice for pt inroomWatchAIDETinservicevideoExplanationofprocedureGive ptadurationEnsure pthas correctsaftey bandsplacedAsk pt if theywould likedoor closedfor privacyIdentifyother workerdoing goodAIETSharepositiveexperiencewith a pt orcoworkerIdentifyyourself byname whenansweringphonePut AIDETaction onpaper inbreak roomand initialVerifyidentity ofpt by 2identifiersThanka pt forcomingManageup MD orcoworkerTell ptabout aSurveyApoligizefor anydelays apt hasIdentify anissue withpt or unitand rectifyTellDorineyou likeher hairAsk pt if theyneed anythingto make themmorecomfortableSmileAsk pt orcoworker ifthey needanything elseIdentifyyourselfby nameto ptKnock onpts doorprior toenteringAsk pt howthey wouldlike to beaddressedExplainreason toAIDETMakingenvironmentnice for pt inroomWatchAIDETinservicevideoExplanationofprocedureGive ptadurationEnsure pthas correctsaftey bandsplacedAsk pt if theywould likedoor closedfor privacyIdentifyother workerdoing goodAIET

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share positive experience with a pt or coworker
  2. Identify yourself by name when answering phone
  3. Put AIDET action on paper in break room and initial
  4. Verify identity of pt by 2 identifiers
  5. Thank a pt for coming
  6. Manage up MD or coworker
  7. Tell pt about a Survey
  8. Apoligize for any delays a pt has
  9. Identify an issue with pt or unit and rectify
  10. Tell Dorine you like her hair
  11. Ask pt if they need anything to make them more comfortable
  12. Smile
  13. Ask pt or coworker if they need anything else
  14. Identify yourself by name to pt
  15. Knock on pts door prior to entering
  16. Ask pt how they would like to be addressed
  17. Explain reason to AIDET
  18. Making environment nice for pt in room
  19. Watch AIDET inservice video
  20. Explanation of procedure
  21. Give pt a duration
  22. Ensure pt has correct saftey bands placed
  23. Ask pt if they would like door closed for privacy
  24. Identify other worker doing good AIET