WatchAIDETinservicevideoAsk pt howthey wouldlike to beaddressedKnock onpts doorprior toenteringManageup MD orcoworkerIdentifyyourselfby nameto ptGive ptadurationThanka pt forcomingPut AIDETaction onpaper inbreak roomand initialExplanationofprocedureAsk pt orcoworker ifthey needanything elseAsk pt if theyneed anythingto make themmorecomfortableIdentify anissue withpt or unitand rectifyMakingenvironmentnice for pt inroomApoligizefor anydelays apt hasVerifyidentity ofpt by 2identifiersSharepositiveexperiencewith a pt orcoworkerIdentifyyourself byname whenansweringphoneEnsure pthas correctsaftey bandsplacedAsk pt if theywould likedoor closedfor privacyExplainreason toAIDETIdentifyother workerdoing goodAIETTellDorineyou likeher hairTell ptabout aSurveySmileWatchAIDETinservicevideoAsk pt howthey wouldlike to beaddressedKnock onpts doorprior toenteringManageup MD orcoworkerIdentifyyourselfby nameto ptGive ptadurationThanka pt forcomingPut AIDETaction onpaper inbreak roomand initialExplanationofprocedureAsk pt orcoworker ifthey needanything elseAsk pt if theyneed anythingto make themmorecomfortableIdentify anissue withpt or unitand rectifyMakingenvironmentnice for pt inroomApoligizefor anydelays apt hasVerifyidentity ofpt by 2identifiersSharepositiveexperiencewith a pt orcoworkerIdentifyyourself byname whenansweringphoneEnsure pthas correctsaftey bandsplacedAsk pt if theywould likedoor closedfor privacyExplainreason toAIDETIdentifyother workerdoing goodAIETTellDorineyou likeher hairTell ptabout aSurveySmile

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Watch AIDET inservice video
  2. Ask pt how they would like to be addressed
  3. Knock on pts door prior to entering
  4. Manage up MD or coworker
  5. Identify yourself by name to pt
  6. Give pt a duration
  7. Thank a pt for coming
  8. Put AIDET action on paper in break room and initial
  9. Explanation of procedure
  10. Ask pt or coworker if they need anything else
  11. Ask pt if they need anything to make them more comfortable
  12. Identify an issue with pt or unit and rectify
  13. Making environment nice for pt in room
  14. Apoligize for any delays a pt has
  15. Verify identity of pt by 2 identifiers
  16. Share positive experience with a pt or coworker
  17. Identify yourself by name when answering phone
  18. Ensure pt has correct saftey bands placed
  19. Ask pt if they would like door closed for privacy
  20. Explain reason to AIDET
  21. Identify other worker doing good AIET
  22. Tell Dorine you like her hair
  23. Tell pt about a Survey
  24. Smile