put youon holdwanteda lowerratecustomerhangs upon you"that's notwhat thelast agenttold me"rushedyouyelled/raisedvoicerefusedto acceptanswer"I've beenacustomerfor years"interruptedyourgreetingonlineloginhelprefusedverificationask tochange therenewaldateasked forasupervisorwanted anaccommodationmispronouncenameaskabout arefundasked aquestionthat was justansweredask foradd'ldiscountshad torepeatyourselfthreatenedto cancelpolicyblameprogressivesystemoutage"You're the3rd personI'vespoken to"asked foremailconfirmationput youon holdwanteda lowerratecustomerhangs upon you"that's notwhat thelast agenttold me"rushedyouyelled/raisedvoicerefusedto acceptanswer"I've beenacustomerfor years"interruptedyourgreetingonlineloginhelprefusedverificationask tochange therenewaldateasked forasupervisorwanted anaccommodationmispronouncenameaskabout arefundasked aquestionthat was justansweredask foradd'ldiscountshad torepeatyourselfthreatenedto cancelpolicyblameprogressivesystemoutage"You're the3rd personI'vespoken to"asked foremailconfirmation

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. put you on hold
  2. wanted a lower rate
  3. customer hangs up on you
  4. "that's not what the last agent told me"
  5. rushed you
  6. yelled/raised voice
  7. refused to accept answer
  8. "I've been a customer for years"
  9. interrupted your greeting
  10. online login help
  11. refused verification
  12. ask to change the renewal date
  13. asked for a supervisor
  14. wanted an accommodation
  15. mispronounce name
  16. ask about a refund
  17. asked a question that was just answered
  18. ask for add'l discounts
  19. had to repeat yourself
  20. threatened to cancel policy
  21. blame progressive
  22. system outage
  23. "You're the 3rd person I've spoken to"
  24. asked for email confirmation