threatenedto cancelpolicyasked foremailconfirmationyelled/raisedvoiceasked forasupervisorasked aquestionthat was justansweredrefusedto acceptanswer"that's notwhat thelast agenttold me""You're the3rd personI'vespoken to"mispronouncenameblameprogressiverushedyouask tochange therenewaldateput youon holdwanteda lowerraterefusedverificationsystemoutagehad torepeatyourselfask foradd'ldiscountsaskabout arefundwanted anaccommodationonlineloginhelp"I've beenacustomerfor years"interruptedyourgreetingask to beremovedfrommailing listthreatenedto cancelpolicyasked foremailconfirmationyelled/raisedvoiceasked forasupervisorasked aquestionthat was justansweredrefusedto acceptanswer"that's notwhat thelast agenttold me""You're the3rd personI'vespoken to"mispronouncenameblameprogressiverushedyouask tochange therenewaldateput youon holdwanteda lowerraterefusedverificationsystemoutagehad torepeatyourselfask foradd'ldiscountsaskabout arefundwanted anaccommodationonlineloginhelp"I've beenacustomerfor years"interruptedyourgreetingask to beremovedfrommailing list

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. threatened to cancel policy
  2. asked for email confirmation
  3. yelled/raised voice
  4. asked for a supervisor
  5. asked a question that was just answered
  6. refused to accept answer
  7. "that's not what the last agent told me"
  8. "You're the 3rd person I've spoken to"
  9. mispronounce name
  10. blame progressive
  11. rushed you
  12. ask to change the renewal date
  13. put you on hold
  14. wanted a lower rate
  15. refused verification
  16. system outage
  17. had to repeat yourself
  18. ask for add'l discounts
  19. ask about a refund
  20. wanted an accommodation
  21. online login help
  22. "I've been a customer for years"
  23. interrupted your greeting
  24. ask to be removed from mailing list