TookNotesWhileTalkingUsedKeyboardShortcutsAverage TalkTime Under11 minutesfor the WeekControlledtheConversationUsedActiveListeningSet UpTowEfficientlyUsedRequiredScriptingEfficientlyHandledExistingLoss CallSet UpRentalEfficientlyFinishedNew LossCall Under10 minutesUsedTemplatesCorrectlyGroupedUpQuestionsTotal WrapUp % Under1% for theWeekAsked forYes/NoAnswersNoSilenceDuringCallDid notuse WrapUp on acallTookNotesWhileTalkingUsedKeyboardShortcutsAverage TalkTime Under11 minutesfor the WeekControlledtheConversationUsedActiveListeningSet UpTowEfficientlyUsedRequiredScriptingEfficientlyHandledExistingLoss CallSet UpRentalEfficientlyFinishedNew LossCall Under10 minutesUsedTemplatesCorrectlyGroupedUpQuestionsTotal WrapUp % Under1% for theWeekAsked forYes/NoAnswersNoSilenceDuringCallDid notuse WrapUp on acall

EFFICIENCY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took Notes While Talking
  2. Used Keyboard Shortcuts
  3. Average Talk Time Under 11 minutes for the Week
  4. Controlled the Conversation
  5. Used Active Listening
  6. Set Up Tow Efficiently
  7. Used Required Scripting
  8. Efficiently Handled Existing Loss Call
  9. Set Up Rental Efficiently
  10. Finished New Loss Call Under 10 minutes
  11. Used Templates Correctly
  12. Grouped Up Questions
  13. Total Wrap Up % Under 1% for the Week
  14. Asked for Yes/No Answers
  15. No Silence During Call
  16. Did not use Wrap Up on a call