FinishedNew LossCall Under10 minutesDid notuse WrapUp on acallUsedTemplatesCorrectlyTotal WrapUp % Under1% for theWeekEfficientlyHandledExistingLoss CallUsedActiveListeningAsked forYes/NoAnswersNoSilenceDuringCallSet UpTowEfficientlyUsedRequiredScriptingUsedKeyboardShortcutsAverage TalkTime Under11 minutesfor the WeekControlledtheConversationSet UpRentalEfficientlyGroupedUpQuestionsTookNotesWhileTalkingFinishedNew LossCall Under10 minutesDid notuse WrapUp on acallUsedTemplatesCorrectlyTotal WrapUp % Under1% for theWeekEfficientlyHandledExistingLoss CallUsedActiveListeningAsked forYes/NoAnswersNoSilenceDuringCallSet UpTowEfficientlyUsedRequiredScriptingUsedKeyboardShortcutsAverage TalkTime Under11 minutesfor the WeekControlledtheConversationSet UpRentalEfficientlyGroupedUpQuestionsTookNotesWhileTalking

EFFICIENCY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Finished New Loss Call Under 10 minutes
  2. Did not use Wrap Up on a call
  3. Used Templates Correctly
  4. Total Wrap Up % Under 1% for the Week
  5. Efficiently Handled Existing Loss Call
  6. Used Active Listening
  7. Asked for Yes/No Answers
  8. No Silence During Call
  9. Set Up Tow Efficiently
  10. Used Required Scripting
  11. Used Keyboard Shortcuts
  12. Average Talk Time Under 11 minutes for the Week
  13. Controlled the Conversation
  14. Set Up Rental Efficiently
  15. Grouped Up Questions
  16. Took Notes While Talking