Central Wellness Division - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient's first name is Bryan
2. "Can you resend the quote?"
3. Patient's phone # ending with a "3"
4. "The medication vial is warm!"
5. Cancel or hold prescription
6. "Where is my medication or package?"
7. Made a patient laugh
8. Patient provided new CC
9. Troubleshooting text message for patient (spam)
10. Coordinates with another team member to help a patient
MDO inbound call
11. Receiving praise from patient
12. "I need to talk to a manager!"
13. Price quote over $500
14. Carrier delivered to the wrong address
15. Receives positive feedback or experience
16. Volume shortage
17. 2-month supply
18. Patient’s address from New Mexico
19. Switches from PU to delivery or vice versa
20. Call longer than 10 minutes
21. Give Bryan a high five
22. "Can you charge the credit card on file?”
23. "I want to pick up today!"
24. Patient's birthday in November
25. Successfully de-escalates a concern
26. "I would like to update my address."
27. Patient requesting a claim form
28. "My doctor called in the prescription today."
29. Patient's last name starts with the letter "V"