(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Proactively follow up with a customer
Introduce a customer to a helpful McKesson resource
Make a customer's job easier
Identify an opportunity to improve the customer experience
Close a case the same day it was opened
Share helpful information proactively
Identify a customer need before being asked
Provide a proactive update before the customer asks for one
Help another team member solve THEIR customer's issue
Receive a customer thank-you or positive
Receive positive customer feedback
Share a customer insight with the broader team
Close the loop on an outstanding request
Solve a customer problem
Close 3+ customer cases in one day
Turn a frustrated customer interaction into a positive outcome
End the day with no overdue case follow-ups
Close or resolve a case over 14 days old
Turn a customer question into a teaching opportunity
Prevent an issue from escalating
Close the loop on an outstanding customer request
Add a meaningful update to every open case you're actively working
Follow up after resolution just to make sure everything is okay
Identify the root cause of a recurring customer problem
