Team withanotheragent toresolve anissuereport a bugor error onwebsite orany toolsComplete anexchange wherethe customerchooses a differentitem (notsize/color/footbed)Convert areturn intoanexchangeSuccessfulEscalationof a CallGetcommended foran outstandingCSATCommentHandle 30calls or100 emailsin one dayDouble Down:Complete anytask on yourcard a secondtimeHelp clear abacklog byswitchinginto emailsResolve acomplexmulti-touchinteractionHandle andresolve acomplaint abouta return delayor QC failComplete asale with twodifferentABEO ShoesComplete TwoConsecutiveDays with anAverage CSATSCORE OF 4.5CSAT X 10:Accumulate10 ratings of5 on CSATSURVEYSComplete4 sales inone dayComplete asale with anABEO shoeand oneother itemAssist acustomer withan issueoriginating froma drop shiporderShare a helpfulinsightgenerated fromyourcalls/emailswith the teamShare macrotemplate forgorgiasemailsCompletea sale withat least 2items in itTake everyscheduledbreak on timefor 3consecutivedaysSwitch: Completeone of your listedtasks a secondtime and trade it toa colleague forone that they havecompleted twiceProvideinformation foroneinteractionwith JK or GGPERFECTCSAT: Receivea 5 on EveryCSAT FOR ADAYObserve andcommend ateammate onhow theyhandles asituationRequest astorecredit orUGCResolve aticket byworking withthe teamfrom the USComplete allscheduledshifts for aweek without atardy orabsenceDe-escalatean iratecustomerAssist ateammatetwo times onthe teamschannelCompleteone saleover $200Research aproductquestion fora customerSuccessfullyassist acustomerwith 3 returnsor exchangesCommendationCall from acustomerTeam withanotheragent toresolve anissuereport a bugor error onwebsite orany toolsComplete anexchange wherethe customerchooses a differentitem (notsize/color/footbed)Convert areturn intoanexchangeSuccessfulEscalationof a CallGetcommended foran outstandingCSATCommentHandle 30calls or100 emailsin one dayDouble Down:Complete anytask on yourcard a secondtimeHelp clear abacklog byswitchinginto emailsResolve acomplexmulti-touchinteractionHandle andresolve acomplaint abouta return delayor QC failComplete asale with twodifferentABEO ShoesComplete TwoConsecutiveDays with anAverage CSATSCORE OF 4.5CSAT X 10:Accumulate10 ratings of5 on CSATSURVEYSComplete4 sales inone dayComplete asale with anABEO shoeand oneother itemAssist acustomer withan issueoriginating froma drop shiporderShare a helpfulinsightgenerated fromyourcalls/emailswith the teamShare macrotemplate forgorgiasemailsCompletea sale withat least 2items in itTake everyscheduledbreak on timefor 3consecutivedaysSwitch: Completeone of your listedtasks a secondtime and trade it toa colleague forone that they havecompleted twiceProvideinformation foroneinteractionwith JK or GGPERFECTCSAT: Receivea 5 on EveryCSAT FOR ADAYObserve andcommend ateammate onhow theyhandles asituationRequest astorecredit orUGCResolve aticket byworking withthe teamfrom the USComplete allscheduledshifts for aweek without atardy orabsenceDe-escalatean iratecustomerAssist ateammatetwo times onthe teamschannelCompleteone saleover $200Research aproductquestion fora customerSuccessfullyassist acustomerwith 3 returnsor exchangesCommendationCall from acustomer

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team with another agent to resolve an issue
  2. report a bug or error on website or any tools
  3. Complete an exchange where the customer chooses a different item (not size/color/footbed)
  4. Convert a return into an exchange
  5. Successful Escalation of a Call
  6. Get commended for an outstanding CSAT Comment
  7. Handle 30 calls or 100 emails in one day
  8. Double Down: Complete any task on your card a second time
  9. Help clear a backlog by switching into emails
  10. Resolve a complex multi-touch interaction
  11. Handle and resolve a complaint about a return delay or QC fail
  12. Complete a sale with two different ABEO Shoes
  13. Complete Two Consecutive Days with an Average CSAT SCORE OF 4.5
  14. CSAT X 10: Accumulate 10 ratings of 5 on CSAT SURVEYS
  15. Complete 4 sales in one day
  16. Complete a sale with an ABEO shoe and one other item
  17. Assist a customer with an issue originating from a drop ship order
  18. Share a helpful insight generated from your calls/emails with the team
  19. Share macro template for gorgias emails
  20. Complete a sale with at least 2 items in it
  21. Take every scheduled break on time for 3 consecutive days
  22. Switch: Complete one of your listed tasks a second time and trade it to a colleague for one that they have completed twice
  23. Provide information for one interaction with JK or GG
  24. PERFECT CSAT: Receive a 5 on Every CSAT FOR A DAY
  25. Observe and commend a teammate on how they handles a situation
  26. Request a store credit or UGC
  27. Resolve a ticket by working with the team from the US
  28. Complete all scheduled shifts for a week without a tardy or absence
  29. De-escalate an irate customer
  30. Assist a teammate two times on the teams channel
  31. Complete one sale over $200
  32. Research a product question for a customer
  33. Successfully assist a customer with 3 returns or exchanges
  34. Commendation Call from a customer