Issue withno gatheror kbasearticleNot EnoughiPhone oriCloudStoragePerfect chat:Shared allrelevant articles& resolvedwithin AHTCustomerfrom thesame cityNeedstransfer toiTunes orMac+Red ! onAppleWatchiTunesdoesn'trecognizeiPhone/iPodWill notpoweronAnswerfound fromcoworkeron JabberAirpodsCustomerwith samenameCustomerresolved ontheir ownduring chatLost/StoleniPhoneDIY PartreplacementVintage orObsoleteproductCustomerprovidesIMEI rightaway forunlockERSTwo-FactorAuthenticationChatReceivervolumelow/fainton callsBrokendisplayiPhone 6SREP BatteryProgram(Eligible)CustomerdemandsT2immediatelyChat 1 &2 havesamenameCustomerfrom thesamestateIssue withno gatheror kbasearticleNot EnoughiPhone oriCloudStoragePerfect chat:Shared allrelevant articles& resolvedwithin AHTCustomerfrom thesame cityNeedstransfer toiTunes orMac+Red ! onAppleWatchiTunesdoesn'trecognizeiPhone/iPodWill notpoweronAnswerfound fromcoworkeron JabberAirpodsCustomerwith samenameCustomerresolved ontheir ownduring chatLost/StoleniPhoneDIY PartreplacementVintage orObsoleteproductCustomerprovidesIMEI rightaway forunlockERSTwo-FactorAuthenticationChatReceivervolumelow/fainton callsBrokendisplayiPhone 6SREP BatteryProgram(Eligible)CustomerdemandsT2immediatelyChat 1 &2 havesamenameCustomerfrom thesamestate

AppleCare Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue with no gather or kbase article
  2. Not Enough iPhone or iCloud Storage
  3. Perfect chat: Shared all relevant articles & resolved within AHT
  4. Customer from the same city
  5. Needs transfer to iTunes or Mac+
  6. Red ! on Apple Watch
  7. iTunes doesn't recognize iPhone/iPod
  8. Will not power on
  9. Answer found from coworker on Jabber
  10. Airpods
  11. Customer with same name
  12. Customer resolved on their own during chat
  13. Lost/Stolen iPhone
  14. DIY Part replacement
  15. Vintage or Obsolete product
  16. Customer provides IMEI right away for unlock
  17. ERS
  18. Two-Factor Authentication Chat
  19. Receiver volume low/faint on calls
  20. Broken display
  21. iPhone 6S REP Battery Program (Eligible)
  22. Customer demands T2 immediately
  23. Chat 1 & 2 have same name
  24. Customer from the same state