Customerresolved ontheir ownduring chatNot EnoughiPhone oriCloudStorageiPhone 6SREP BatteryProgram(Eligible)Customerfrom thesame cityWill notpoweronReceivervolumelow/fainton callsPerfect chat:Shared allrelevant articles& resolvedwithin AHTCustomerdemandsT2immediatelyAirpodsIssue withno gatheror kbasearticleCustomerfrom thesamestateCustomerwith samenameChat 1 &2 havesamenameTwo-FactorAuthenticationChatERSNeedstransfer toiTunes orMac+BrokendisplayLost/StoleniPhoneDIY PartreplacementRed ! onAppleWatchiTunesdoesn'trecognizeiPhone/iPodCustomerprovidesIMEI rightaway forunlockVintage orObsoleteproductAnswerfound fromcoworkeron JabberCustomerresolved ontheir ownduring chatNot EnoughiPhone oriCloudStorageiPhone 6SREP BatteryProgram(Eligible)Customerfrom thesame cityWill notpoweronReceivervolumelow/fainton callsPerfect chat:Shared allrelevant articles& resolvedwithin AHTCustomerdemandsT2immediatelyAirpodsIssue withno gatheror kbasearticleCustomerfrom thesamestateCustomerwith samenameChat 1 &2 havesamenameTwo-FactorAuthenticationChatERSNeedstransfer toiTunes orMac+BrokendisplayLost/StoleniPhoneDIY PartreplacementRed ! onAppleWatchiTunesdoesn'trecognizeiPhone/iPodCustomerprovidesIMEI rightaway forunlockVintage orObsoleteproductAnswerfound fromcoworkeron Jabber

AppleCare Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer resolved on their own during chat
  2. Not Enough iPhone or iCloud Storage
  3. iPhone 6S REP Battery Program (Eligible)
  4. Customer from the same city
  5. Will not power on
  6. Receiver volume low/faint on calls
  7. Perfect chat: Shared all relevant articles & resolved within AHT
  8. Customer demands T2 immediately
  9. Airpods
  10. Issue with no gather or kbase article
  11. Customer from the same state
  12. Customer with same name
  13. Chat 1 & 2 have same name
  14. Two-Factor Authentication Chat
  15. ERS
  16. Needs transfer to iTunes or Mac+
  17. Broken display
  18. Lost/Stolen iPhone
  19. DIY Part replacement
  20. Red ! on Apple Watch
  21. iTunes doesn't recognize iPhone/iPod
  22. Customer provides IMEI right away for unlock
  23. Vintage or Obsolete product
  24. Answer found from coworker on Jabber