Two-FactorAuthenticationChatNot EnoughiPhone oriCloudStorageBrokendisplayCustomerresolved ontheir ownduring chatCustomerdemandsT2immediatelyIssue withno gatheror kbasearticleCustomerfrom thesame cityRed ! onAppleWatchReceivervolumelow/fainton callsLost/StoleniPhoneERSNeedstransfer toiTunes orMac+DIY PartreplacementCustomerprovidesIMEI rightaway forunlockiPhone 6SREP BatteryProgram(Eligible)Customerwith samenameCustomerfrom thesamestateWill notpoweronAirpodsPerfect chat:Shared allrelevant articles& resolvedwithin AHTAnswerfound fromcoworkeron JabberChat 1 &2 havesamenameVintage orObsoleteproductiTunesdoesn'trecognizeiPhone/iPodTwo-FactorAuthenticationChatNot EnoughiPhone oriCloudStorageBrokendisplayCustomerresolved ontheir ownduring chatCustomerdemandsT2immediatelyIssue withno gatheror kbasearticleCustomerfrom thesame cityRed ! onAppleWatchReceivervolumelow/fainton callsLost/StoleniPhoneERSNeedstransfer toiTunes orMac+DIY PartreplacementCustomerprovidesIMEI rightaway forunlockiPhone 6SREP BatteryProgram(Eligible)Customerwith samenameCustomerfrom thesamestateWill notpoweronAirpodsPerfect chat:Shared allrelevant articles& resolvedwithin AHTAnswerfound fromcoworkeron JabberChat 1 &2 havesamenameVintage orObsoleteproductiTunesdoesn'trecognizeiPhone/iPod

AppleCare Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Two-Factor Authentication Chat
  2. Not Enough iPhone or iCloud Storage
  3. Broken display
  4. Customer resolved on their own during chat
  5. Customer demands T2 immediately
  6. Issue with no gather or kbase article
  7. Customer from the same city
  8. Red ! on Apple Watch
  9. Receiver volume low/faint on calls
  10. Lost/Stolen iPhone
  11. ERS
  12. Needs transfer to iTunes or Mac+
  13. DIY Part replacement
  14. Customer provides IMEI right away for unlock
  15. iPhone 6S REP Battery Program (Eligible)
  16. Customer with same name
  17. Customer from the same state
  18. Will not power on
  19. Airpods
  20. Perfect chat: Shared all relevant articles & resolved within AHT
  21. Answer found from coworker on Jabber
  22. Chat 1 & 2 have same name
  23. Vintage or Obsolete product
  24. iTunes doesn't recognize iPhone/iPod