Two-FactorAuthenticationChatLost/StoleniPhoneAirpodsChat 1 &2 havesamenameRed ! onAppleWatchPerfect chat:Shared allrelevant articles& resolvedwithin AHTCustomerresolved ontheir ownduring chatCustomerwith samenameReceivervolumelow/fainton callsiPhone 6SREP BatteryProgram(Eligible)Not EnoughiPhone oriCloudStorageBrokendisplayCustomerdemandsT2immediatelyCustomerfrom thesamestateIssue withno gatheror kbasearticleWill notpoweronAnswerfound fromcoworkeron JabberCustomerfrom thesame cityERSNeedstransfer toiTunes orMac+Vintage orObsoleteproductDIY PartreplacementiTunesdoesn'trecognizeiPhone/iPodCustomerprovidesIMEI rightaway forunlockTwo-FactorAuthenticationChatLost/StoleniPhoneAirpodsChat 1 &2 havesamenameRed ! onAppleWatchPerfect chat:Shared allrelevant articles& resolvedwithin AHTCustomerresolved ontheir ownduring chatCustomerwith samenameReceivervolumelow/fainton callsiPhone 6SREP BatteryProgram(Eligible)Not EnoughiPhone oriCloudStorageBrokendisplayCustomerdemandsT2immediatelyCustomerfrom thesamestateIssue withno gatheror kbasearticleWill notpoweronAnswerfound fromcoworkeron JabberCustomerfrom thesame cityERSNeedstransfer toiTunes orMac+Vintage orObsoleteproductDIY PartreplacementiTunesdoesn'trecognizeiPhone/iPodCustomerprovidesIMEI rightaway forunlock

AppleCare Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Two-Factor Authentication Chat
  2. Lost/Stolen iPhone
  3. Airpods
  4. Chat 1 & 2 have same name
  5. Red ! on Apple Watch
  6. Perfect chat: Shared all relevant articles & resolved within AHT
  7. Customer resolved on their own during chat
  8. Customer with same name
  9. Receiver volume low/faint on calls
  10. iPhone 6S REP Battery Program (Eligible)
  11. Not Enough iPhone or iCloud Storage
  12. Broken display
  13. Customer demands T2 immediately
  14. Customer from the same state
  15. Issue with no gather or kbase article
  16. Will not power on
  17. Answer found from coworker on Jabber
  18. Customer from the same city
  19. ERS
  20. Needs transfer to iTunes or Mac+
  21. Vintage or Obsolete product
  22. DIY Part replacement
  23. iTunes doesn't recognize iPhone/iPod
  24. Customer provides IMEI right away for unlock