get noticedusing acustomer'sname on acallMondayCPH HigherthanMonthly AvgAveragehandlingtime <4:45Thursday.Takemorethan 70Contactson FridayThursdayCHP higherthanmonthly avgTuesdayCPH of 10or greaterThank acustomer fortheir businesson your lastFriday callAssist acustomerfromGreen BayTuesday NRtime lowerthanMonthly AvgMondayNR time<50secondsGet aCustomerComplimentHelp acustomerreset on OLBPW onThursdayUse acustomer'sname 2 timeson your first callevery day thisweek.Use a SRto updateCustomerinformationHelp acustomerfrom outsideour footprintTell acustomerabout MobileAlertsPlace atravel alertto NY, TX,or AZ.NoEscalatedcalls forthe weekMake aTelephonetransfer >$250Fee refund% less than1.25 throughWednesdayAssist or tella customeraboutPOPmoneyTalk to acustomernamedLisaWednesdayNR is <45SecondsComplimenta colleagueon theirserviceget noticedusing acustomer'sname on acallMondayCPH HigherthanMonthly AvgAveragehandlingtime <4:45Thursday.Takemorethan 70Contactson FridayThursdayCHP higherthanmonthly avgTuesdayCPH of 10or greaterThank acustomer fortheir businesson your lastFriday callAssist acustomerfromGreen BayTuesday NRtime lowerthanMonthly AvgMondayNR time<50secondsGet aCustomerComplimentHelp acustomerreset on OLBPW onThursdayUse acustomer'sname 2 timeson your first callevery day thisweek.Use a SRto updateCustomerinformationHelp acustomerfrom outsideour footprintTell acustomerabout MobileAlertsPlace atravel alertto NY, TX,or AZ.NoEscalatedcalls forthe weekMake aTelephonetransfer >$250Fee refund% less than1.25 throughWednesdayAssist or tella customeraboutPOPmoneyTalk to acustomernamedLisaWednesdayNR is <45SecondsComplimenta colleagueon theirservice

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. get noticed using a customer's name on a call
  2. Monday CPH Higher than Monthly Avg
  3. Average handling time <4:45 Thursday.
  4. Take more than 70 Contacts on Friday
  5. Thursday CHP higher than monthly avg
  6. Tuesday CPH of 10 or greater
  7. Thank a customer for their business on your last Friday call
  8. Assist a customer from Green Bay
  9. Tuesday NR time lower than Monthly Avg
  10. Monday NR time <50 seconds
  11. Get a Customer Compliment
  12. Help a customer reset on OLB PW on Thursday
  13. Use a customer's name 2 times on your first call every day this week.
  14. Use a SR to update Customer information
  15. Help a customer from outside our footprint
  16. Tell a customer about Mobile Alerts
  17. Place a travel alert to NY, TX, or AZ.
  18. No Escalated calls for the week
  19. Make a Telephone transfer > $250
  20. Fee refund % less than 1.25 through Wednesday
  21. Assist or tell a customer about POPmoney
  22. Talk to a customer named Lisa
  23. Wednesday NR is <45 Seconds
  24. Compliment a colleague on their service