MondayNR time<50secondsHelp acustomerreset on OLBPW onThursdayMondayCPH HigherthanMonthly AvgWednesdayNR is <45SecondsNoEscalatedcalls forthe weekThursdayCHP higherthanmonthly avgTakemorethan 70Contactson FridayUse acustomer'sname 2 timeson your first callevery day thisweek.Thank acustomer fortheir businesson your lastFriday callHelp acustomerfrom outsideour footprintget noticedusing acustomer'sname on acallGet aCustomerComplimentMake aTelephonetransfer >$250Use a SRto updateCustomerinformationFee refund% less than1.25 throughWednesdayTuesdayCPH of 10or greaterAssist acustomerfromGreen BayPlace atravel alertto NY, TX,or AZ.Talk to acustomernamedLisaAssist or tella customeraboutPOPmoneyTell acustomerabout MobileAlertsTuesday NRtime lowerthanMonthly AvgComplimenta colleagueon theirserviceAveragehandlingtime <4:45Thursday.MondayNR time<50secondsHelp acustomerreset on OLBPW onThursdayMondayCPH HigherthanMonthly AvgWednesdayNR is <45SecondsNoEscalatedcalls forthe weekThursdayCHP higherthanmonthly avgTakemorethan 70Contactson FridayUse acustomer'sname 2 timeson your first callevery day thisweek.Thank acustomer fortheir businesson your lastFriday callHelp acustomerfrom outsideour footprintget noticedusing acustomer'sname on acallGet aCustomerComplimentMake aTelephonetransfer >$250Use a SRto updateCustomerinformationFee refund% less than1.25 throughWednesdayTuesdayCPH of 10or greaterAssist acustomerfromGreen BayPlace atravel alertto NY, TX,or AZ.Talk to acustomernamedLisaAssist or tella customeraboutPOPmoneyTell acustomerabout MobileAlertsTuesday NRtime lowerthanMonthly AvgComplimenta colleagueon theirserviceAveragehandlingtime <4:45Thursday.

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Monday NR time <50 seconds
  2. Help a customer reset on OLB PW on Thursday
  3. Monday CPH Higher than Monthly Avg
  4. Wednesday NR is <45 Seconds
  5. No Escalated calls for the week
  6. Thursday CHP higher than monthly avg
  7. Take more than 70 Contacts on Friday
  8. Use a customer's name 2 times on your first call every day this week.
  9. Thank a customer for their business on your last Friday call
  10. Help a customer from outside our footprint
  11. get noticed using a customer's name on a call
  12. Get a Customer Compliment
  13. Make a Telephone transfer > $250
  14. Use a SR to update Customer information
  15. Fee refund % less than 1.25 through Wednesday
  16. Tuesday CPH of 10 or greater
  17. Assist a customer from Green Bay
  18. Place a travel alert to NY, TX, or AZ.
  19. Talk to a customer named Lisa
  20. Assist or tell a customer about POPmoney
  21. Tell a customer about Mobile Alerts
  22. Tuesday NR time lower than Monthly Avg
  23. Compliment a colleague on their service
  24. Average handling time <4:45 Thursday.