Thank acustomer fortheir businesson your lastFriday callMondayCPH HigherthanMonthly AvgTuesdayCPH of 10or greaterComplimenta colleagueon theirserviceHelp acustomerfrom outsideour footprintAveragehandlingtime <4:45Thursday.Talk to acustomernamedLisaNoEscalatedcalls forthe weekMondayNR time<50secondsMake aTelephonetransfer >$250ThursdayCHP higherthanmonthly avgUse a SRto updateCustomerinformationget noticedusing acustomer'sname on acallWednesdayNR is <45SecondsTakemorethan 70Contactson FridayHelp acustomerreset on OLBPW onThursdayTuesday NRtime lowerthanMonthly AvgFee refund% less than1.25 throughWednesdayGet aCustomerComplimentUse acustomer'sname 2 timeson your first callevery day thisweek.Place atravel alertto NY, TX,or AZ.Assist acustomerfromGreen BayAssist or tella customeraboutPOPmoneyTell acustomerabout MobileAlertsThank acustomer fortheir businesson your lastFriday callMondayCPH HigherthanMonthly AvgTuesdayCPH of 10or greaterComplimenta colleagueon theirserviceHelp acustomerfrom outsideour footprintAveragehandlingtime <4:45Thursday.Talk to acustomernamedLisaNoEscalatedcalls forthe weekMondayNR time<50secondsMake aTelephonetransfer >$250ThursdayCHP higherthanmonthly avgUse a SRto updateCustomerinformationget noticedusing acustomer'sname on acallWednesdayNR is <45SecondsTakemorethan 70Contactson FridayHelp acustomerreset on OLBPW onThursdayTuesday NRtime lowerthanMonthly AvgFee refund% less than1.25 throughWednesdayGet aCustomerComplimentUse acustomer'sname 2 timeson your first callevery day thisweek.Place atravel alertto NY, TX,or AZ.Assist acustomerfromGreen BayAssist or tella customeraboutPOPmoneyTell acustomerabout MobileAlerts

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a customer for their business on your last Friday call
  2. Monday CPH Higher than Monthly Avg
  3. Tuesday CPH of 10 or greater
  4. Compliment a colleague on their service
  5. Help a customer from outside our footprint
  6. Average handling time <4:45 Thursday.
  7. Talk to a customer named Lisa
  8. No Escalated calls for the week
  9. Monday NR time <50 seconds
  10. Make a Telephone transfer > $250
  11. Thursday CHP higher than monthly avg
  12. Use a SR to update Customer information
  13. get noticed using a customer's name on a call
  14. Wednesday NR is <45 Seconds
  15. Take more than 70 Contacts on Friday
  16. Help a customer reset on OLB PW on Thursday
  17. Tuesday NR time lower than Monthly Avg
  18. Fee refund % less than 1.25 through Wednesday
  19. Get a Customer Compliment
  20. Use a customer's name 2 times on your first call every day this week.
  21. Place a travel alert to NY, TX, or AZ.
  22. Assist a customer from Green Bay
  23. Assist or tell a customer about POPmoney
  24. Tell a customer about Mobile Alerts