NoEscalatedcalls forthe weekThank acustomer fortheir businesson your lastFriday callUse a SRto updateCustomerinformationHelp acustomerreset on OLBPW onThursdayMake aTelephonetransfer >$250Tuesday NRtime lowerthanMonthly AvgTalk to acustomernamedLisaThursdayCHP higherthanmonthly avgPlace atravel alertto NY, TX,or AZ.Use acustomer'sname 2 timeson your first callevery day thisweek.WednesdayNR is <45SecondsTakemorethan 70Contactson FridayGet aCustomerComplimentFee refund% less than1.25 throughWednesdayComplimenta colleagueon theirserviceAveragehandlingtime <4:45Thursday.Assist acustomerfromGreen BayMondayCPH HigherthanMonthly AvgHelp acustomerfrom outsideour footprintget noticedusing acustomer'sname on acallTuesdayCPH of 10or greaterTell acustomerabout MobileAlertsMondayNR time<50secondsAssist or tella customeraboutPOPmoneyNoEscalatedcalls forthe weekThank acustomer fortheir businesson your lastFriday callUse a SRto updateCustomerinformationHelp acustomerreset on OLBPW onThursdayMake aTelephonetransfer >$250Tuesday NRtime lowerthanMonthly AvgTalk to acustomernamedLisaThursdayCHP higherthanmonthly avgPlace atravel alertto NY, TX,or AZ.Use acustomer'sname 2 timeson your first callevery day thisweek.WednesdayNR is <45SecondsTakemorethan 70Contactson FridayGet aCustomerComplimentFee refund% less than1.25 throughWednesdayComplimenta colleagueon theirserviceAveragehandlingtime <4:45Thursday.Assist acustomerfromGreen BayMondayCPH HigherthanMonthly AvgHelp acustomerfrom outsideour footprintget noticedusing acustomer'sname on acallTuesdayCPH of 10or greaterTell acustomerabout MobileAlertsMondayNR time<50secondsAssist or tella customeraboutPOPmoney

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Escalated calls for the week
  2. Thank a customer for their business on your last Friday call
  3. Use a SR to update Customer information
  4. Help a customer reset on OLB PW on Thursday
  5. Make a Telephone transfer > $250
  6. Tuesday NR time lower than Monthly Avg
  7. Talk to a customer named Lisa
  8. Thursday CHP higher than monthly avg
  9. Place a travel alert to NY, TX, or AZ.
  10. Use a customer's name 2 times on your first call every day this week.
  11. Wednesday NR is <45 Seconds
  12. Take more than 70 Contacts on Friday
  13. Get a Customer Compliment
  14. Fee refund % less than 1.25 through Wednesday
  15. Compliment a colleague on their service
  16. Average handling time <4:45 Thursday.
  17. Assist a customer from Green Bay
  18. Monday CPH Higher than Monthly Avg
  19. Help a customer from outside our footprint
  20. get noticed using a customer's name on a call
  21. Tuesday CPH of 10 or greater
  22. Tell a customer about Mobile Alerts
  23. Monday NR time <50 seconds
  24. Assist or tell a customer about POPmoney