ThursdayCHP higherthanmonthly avgThank acustomer fortheir businesson your lastFriday callTalk to acustomernamedLisaHelp acustomerreset on OLBPW onThursdayGet aCustomerComplimentAssist or tella customeraboutPOPmoneyAssist acustomerfromGreen BayUse a SRto updateCustomerinformationUse acustomer'sname 2 timeson your first callevery day thisweek.NoEscalatedcalls forthe weekget noticedusing acustomer'sname on acallTakemorethan 70Contactson FridayHelp acustomerfrom outsideour footprintFee refund% less than1.25 throughWednesdayAveragehandlingtime <4:45Thursday.Tuesday NRtime lowerthanMonthly AvgComplimenta colleagueon theirserviceMake aTelephonetransfer >$250MondayNR time<50secondsWednesdayNR is <45SecondsPlace atravel alertto NY, TX,or AZ.TuesdayCPH of 10or greaterMondayCPH HigherthanMonthly AvgTell acustomerabout MobileAlertsThursdayCHP higherthanmonthly avgThank acustomer fortheir businesson your lastFriday callTalk to acustomernamedLisaHelp acustomerreset on OLBPW onThursdayGet aCustomerComplimentAssist or tella customeraboutPOPmoneyAssist acustomerfromGreen BayUse a SRto updateCustomerinformationUse acustomer'sname 2 timeson your first callevery day thisweek.NoEscalatedcalls forthe weekget noticedusing acustomer'sname on acallTakemorethan 70Contactson FridayHelp acustomerfrom outsideour footprintFee refund% less than1.25 throughWednesdayAveragehandlingtime <4:45Thursday.Tuesday NRtime lowerthanMonthly AvgComplimenta colleagueon theirserviceMake aTelephonetransfer >$250MondayNR time<50secondsWednesdayNR is <45SecondsPlace atravel alertto NY, TX,or AZ.TuesdayCPH of 10or greaterMondayCPH HigherthanMonthly AvgTell acustomerabout MobileAlerts

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thursday CHP higher than monthly avg
  2. Thank a customer for their business on your last Friday call
  3. Talk to a customer named Lisa
  4. Help a customer reset on OLB PW on Thursday
  5. Get a Customer Compliment
  6. Assist or tell a customer about POPmoney
  7. Assist a customer from Green Bay
  8. Use a SR to update Customer information
  9. Use a customer's name 2 times on your first call every day this week.
  10. No Escalated calls for the week
  11. get noticed using a customer's name on a call
  12. Take more than 70 Contacts on Friday
  13. Help a customer from outside our footprint
  14. Fee refund % less than 1.25 through Wednesday
  15. Average handling time <4:45 Thursday.
  16. Tuesday NR time lower than Monthly Avg
  17. Compliment a colleague on their service
  18. Make a Telephone transfer > $250
  19. Monday NR time <50 seconds
  20. Wednesday NR is <45 Seconds
  21. Place a travel alert to NY, TX, or AZ.
  22. Tuesday CPH of 10 or greater
  23. Monday CPH Higher than Monthly Avg
  24. Tell a customer about Mobile Alerts