Help acustomerfrom outsideour footprintMondayCPH HigherthanMonthly AvgMondayNR time<50secondsTell acustomerabout MobileAlertsAssist or tella customeraboutPOPmoneyMake aTelephonetransfer >$250Tuesday NRtime lowerthanMonthly AvgFee refund% less than1.25 throughWednesdayThursdayCHP higherthanmonthly avgTakemorethan 70Contactson FridayUse acustomer'sname 2 timeson your first callevery day thisweek.Averagehandlingtime <4:45Thursday.Assist acustomerfromGreen BayTuesdayCPH of 10or greaterget noticedusing acustomer'sname on acallHelp acustomerreset on OLBPW onThursdayNoEscalatedcalls forthe weekTalk to acustomernamedLisaUse a SRto updateCustomerinformationGet aCustomerComplimentComplimenta colleagueon theirservicePlace atravel alertto NY, TX,or AZ.WednesdayNR is <45SecondsThank acustomer fortheir businesson your lastFriday callHelp acustomerfrom outsideour footprintMondayCPH HigherthanMonthly AvgMondayNR time<50secondsTell acustomerabout MobileAlertsAssist or tella customeraboutPOPmoneyMake aTelephonetransfer >$250Tuesday NRtime lowerthanMonthly AvgFee refund% less than1.25 throughWednesdayThursdayCHP higherthanmonthly avgTakemorethan 70Contactson FridayUse acustomer'sname 2 timeson your first callevery day thisweek.Averagehandlingtime <4:45Thursday.Assist acustomerfromGreen BayTuesdayCPH of 10or greaterget noticedusing acustomer'sname on acallHelp acustomerreset on OLBPW onThursdayNoEscalatedcalls forthe weekTalk to acustomernamedLisaUse a SRto updateCustomerinformationGet aCustomerComplimentComplimenta colleagueon theirservicePlace atravel alertto NY, TX,or AZ.WednesdayNR is <45SecondsThank acustomer fortheir businesson your lastFriday call

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer from outside our footprint
  2. Monday CPH Higher than Monthly Avg
  3. Monday NR time <50 seconds
  4. Tell a customer about Mobile Alerts
  5. Assist or tell a customer about POPmoney
  6. Make a Telephone transfer > $250
  7. Tuesday NR time lower than Monthly Avg
  8. Fee refund % less than 1.25 through Wednesday
  9. Thursday CHP higher than monthly avg
  10. Take more than 70 Contacts on Friday
  11. Use a customer's name 2 times on your first call every day this week.
  12. Average handling time <4:45 Thursday.
  13. Assist a customer from Green Bay
  14. Tuesday CPH of 10 or greater
  15. get noticed using a customer's name on a call
  16. Help a customer reset on OLB PW on Thursday
  17. No Escalated calls for the week
  18. Talk to a customer named Lisa
  19. Use a SR to update Customer information
  20. Get a Customer Compliment
  21. Compliment a colleague on their service
  22. Place a travel alert to NY, TX, or AZ.
  23. Wednesday NR is <45 Seconds
  24. Thank a customer for their business on your last Friday call