Assist or tella customeraboutPOPmoneyUse acustomer'sname 2 timeson your first callevery day thisweek.WednesdayNR is <45SecondsFee refund% less than1.25 throughWednesdayPlace atravel alertto NY, TX,or AZ.Averagehandlingtime <4:45Thursday.NoEscalatedcalls forthe weekThursdayCHP higherthanmonthly avgTalk to acustomernamedLisaHelp acustomerreset on OLBPW onThursdayTuesday NRtime lowerthanMonthly AvgThank acustomer fortheir businesson your lastFriday callAssist acustomerfromGreen BayTuesdayCPH of 10or greaterTell acustomerabout MobileAlertsHelp acustomerfrom outsideour footprintUse a SRto updateCustomerinformationTakemorethan 70Contactson FridayGet aCustomerComplimentComplimenta colleagueon theirserviceget noticedusing acustomer'sname on acallMondayNR time<50secondsMake aTelephonetransfer >$250MondayCPH HigherthanMonthly AvgAssist or tella customeraboutPOPmoneyUse acustomer'sname 2 timeson your first callevery day thisweek.WednesdayNR is <45SecondsFee refund% less than1.25 throughWednesdayPlace atravel alertto NY, TX,or AZ.Averagehandlingtime <4:45Thursday.NoEscalatedcalls forthe weekThursdayCHP higherthanmonthly avgTalk to acustomernamedLisaHelp acustomerreset on OLBPW onThursdayTuesday NRtime lowerthanMonthly AvgThank acustomer fortheir businesson your lastFriday callAssist acustomerfromGreen BayTuesdayCPH of 10or greaterTell acustomerabout MobileAlertsHelp acustomerfrom outsideour footprintUse a SRto updateCustomerinformationTakemorethan 70Contactson FridayGet aCustomerComplimentComplimenta colleagueon theirserviceget noticedusing acustomer'sname on acallMondayNR time<50secondsMake aTelephonetransfer >$250MondayCPH HigherthanMonthly Avg

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist or tell a customer about POPmoney
  2. Use a customer's name 2 times on your first call every day this week.
  3. Wednesday NR is <45 Seconds
  4. Fee refund % less than 1.25 through Wednesday
  5. Place a travel alert to NY, TX, or AZ.
  6. Average handling time <4:45 Thursday.
  7. No Escalated calls for the week
  8. Thursday CHP higher than monthly avg
  9. Talk to a customer named Lisa
  10. Help a customer reset on OLB PW on Thursday
  11. Tuesday NR time lower than Monthly Avg
  12. Thank a customer for their business on your last Friday call
  13. Assist a customer from Green Bay
  14. Tuesday CPH of 10 or greater
  15. Tell a customer about Mobile Alerts
  16. Help a customer from outside our footprint
  17. Use a SR to update Customer information
  18. Take more than 70 Contacts on Friday
  19. Get a Customer Compliment
  20. Compliment a colleague on their service
  21. get noticed using a customer's name on a call
  22. Monday NR time <50 seconds
  23. Make a Telephone transfer > $250
  24. Monday CPH Higher than Monthly Avg