Averagehandlingtime <4:45Thursday.Tell acustomerabout MobileAlertsComplimenta colleagueon theirserviceTakemorethan 70Contactson FridayAssist acustomerfromGreen BayThank acustomer fortheir businesson your lastFriday callPlace atravel alertto NY, TX,or AZ.WednesdayNR is <45SecondsGet aCustomerComplimentMake aTelephonetransfer >$250TuesdayCPH of 10or greaterTuesday NRtime lowerthanMonthly AvgMondayCPH HigherthanMonthly AvgNoEscalatedcalls forthe weekAssist or tella customeraboutPOPmoneyHelp acustomerfrom outsideour footprintUse acustomer'sname 2 timeson your first callevery day thisweek.Use a SRto updateCustomerinformationMondayNR time<50secondsHelp acustomerreset on OLBPW onThursdayget noticedusing acustomer'sname on acallFee refund% less than1.25 throughWednesdayTalk to acustomernamedLisaThursdayCHP higherthanmonthly avgAveragehandlingtime <4:45Thursday.Tell acustomerabout MobileAlertsComplimenta colleagueon theirserviceTakemorethan 70Contactson FridayAssist acustomerfromGreen BayThank acustomer fortheir businesson your lastFriday callPlace atravel alertto NY, TX,or AZ.WednesdayNR is <45SecondsGet aCustomerComplimentMake aTelephonetransfer >$250TuesdayCPH of 10or greaterTuesday NRtime lowerthanMonthly AvgMondayCPH HigherthanMonthly AvgNoEscalatedcalls forthe weekAssist or tella customeraboutPOPmoneyHelp acustomerfrom outsideour footprintUse acustomer'sname 2 timeson your first callevery day thisweek.Use a SRto updateCustomerinformationMondayNR time<50secondsHelp acustomerreset on OLBPW onThursdayget noticedusing acustomer'sname on acallFee refund% less than1.25 throughWednesdayTalk to acustomernamedLisaThursdayCHP higherthanmonthly avg

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average handling time <4:45 Thursday.
  2. Tell a customer about Mobile Alerts
  3. Compliment a colleague on their service
  4. Take more than 70 Contacts on Friday
  5. Assist a customer from Green Bay
  6. Thank a customer for their business on your last Friday call
  7. Place a travel alert to NY, TX, or AZ.
  8. Wednesday NR is <45 Seconds
  9. Get a Customer Compliment
  10. Make a Telephone transfer > $250
  11. Tuesday CPH of 10 or greater
  12. Tuesday NR time lower than Monthly Avg
  13. Monday CPH Higher than Monthly Avg
  14. No Escalated calls for the week
  15. Assist or tell a customer about POPmoney
  16. Help a customer from outside our footprint
  17. Use a customer's name 2 times on your first call every day this week.
  18. Use a SR to update Customer information
  19. Monday NR time <50 seconds
  20. Help a customer reset on OLB PW on Thursday
  21. get noticed using a customer's name on a call
  22. Fee refund % less than 1.25 through Wednesday
  23. Talk to a customer named Lisa
  24. Thursday CHP higher than monthly avg