Place atravel alertto NY, TX,or AZ.MondayCPH HigherthanMonthly AvgGet aCustomerComplimentAveragehandlingtime <4:45Thursday.Complimenta colleagueon theirserviceAssist acustomerfromGreen BayAssist or tella customeraboutPOPmoneyThursdayCHP higherthanmonthly avgTuesdayCPH of 10or greaterTakemorethan 70Contactson FridayUse a SRto updateCustomerinformationMake aTelephonetransfer >$250WednesdayNR is <45SecondsNoEscalatedcalls forthe weekMondayNR time<50secondsFee refund% less than1.25 throughWednesdayget noticedusing acustomer'sname on acallTalk to acustomernamedLisaHelp acustomerreset on OLBPW onThursdayThank acustomer fortheir businesson your lastFriday callHelp acustomerfrom outsideour footprintTell acustomerabout MobileAlertsUse acustomer'sname 2 timeson your first callevery day thisweek.Tuesday NRtime lowerthanMonthly AvgPlace atravel alertto NY, TX,or AZ.MondayCPH HigherthanMonthly AvgGet aCustomerComplimentAveragehandlingtime <4:45Thursday.Complimenta colleagueon theirserviceAssist acustomerfromGreen BayAssist or tella customeraboutPOPmoneyThursdayCHP higherthanmonthly avgTuesdayCPH of 10or greaterTakemorethan 70Contactson FridayUse a SRto updateCustomerinformationMake aTelephonetransfer >$250WednesdayNR is <45SecondsNoEscalatedcalls forthe weekMondayNR time<50secondsFee refund% less than1.25 throughWednesdayget noticedusing acustomer'sname on acallTalk to acustomernamedLisaHelp acustomerreset on OLBPW onThursdayThank acustomer fortheir businesson your lastFriday callHelp acustomerfrom outsideour footprintTell acustomerabout MobileAlertsUse acustomer'sname 2 timeson your first callevery day thisweek.Tuesday NRtime lowerthanMonthly Avg

Customer Care Bingo Party - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Place a travel alert to NY, TX, or AZ.
  2. Monday CPH Higher than Monthly Avg
  3. Get a Customer Compliment
  4. Average handling time <4:45 Thursday.
  5. Compliment a colleague on their service
  6. Assist a customer from Green Bay
  7. Assist or tell a customer about POPmoney
  8. Thursday CHP higher than monthly avg
  9. Tuesday CPH of 10 or greater
  10. Take more than 70 Contacts on Friday
  11. Use a SR to update Customer information
  12. Make a Telephone transfer > $250
  13. Wednesday NR is <45 Seconds
  14. No Escalated calls for the week
  15. Monday NR time <50 seconds
  16. Fee refund % less than 1.25 through Wednesday
  17. get noticed using a customer's name on a call
  18. Talk to a customer named Lisa
  19. Help a customer reset on OLB PW on Thursday
  20. Thank a customer for their business on your last Friday call
  21. Help a customer from outside our footprint
  22. Tell a customer about Mobile Alerts
  23. Use a customer's name 2 times on your first call every day this week.
  24. Tuesday NR time lower than Monthly Avg