Negotiation2ndAttemptCourtesyWordsOffer theMyAt&tApp orAtt.comNegotiation1st AttemptPositivePhrasingProfessionalismVerbatimClosingS.T.A.R.TNotesMyCSPRestoralFeeT's & C'sVerbatimOffer toSchedulePaymentVIDPCFVerbatimExpectationsCBRUpdateRecapPIRToneUsing theCustomer'snameBrandedLoyaltyClosingEmpathyRespectVerbatimGreetingNegotiation2ndAttemptCourtesyWordsOffer theMyAt&tApp orAtt.comNegotiation1st AttemptPositivePhrasingProfessionalismVerbatimClosingS.T.A.R.TNotesMyCSPRestoralFeeT's & C'sVerbatimOffer toSchedulePaymentVIDPCFVerbatimExpectationsCBRUpdateRecapPIRToneUsing theCustomer'snameBrandedLoyaltyClosingEmpathyRespectVerbatimGreeting

Unified Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Negotiation 2nd Attempt
  2. Courtesy Words
  3. Offer the MyAt&t App or Att.com
  4. Negotiation 1st Attempt
  5. Positive Phrasing
  6. Professionalism
  7. Verbatim Closing
  8. S.T.A.R.T Notes
  9. MyCSP
  10. Restoral Fee
  11. T's & C's Verbatim
  12. Offer to Schedule Payment
  13. VID
  14. PCF Verbatim
  15. Expectations
  16. CBR Update
  17. Recap
  18. PIR
  19. Tone
  20. Using the Customer's name
  21. Branded Loyalty Closing
  22. Empathy
  23. Respect
  24. Verbatim Greeting