MyCSPT's & C'sVerbatimToneEmpathyVIDRestoralFeeRespectBrandedLoyaltyClosingVerbatimGreetingCourtesyWordsPositivePhrasingPCFVerbatimVerbatimClosingProfessionalismNegotiation2ndAttemptRecapOffer toSchedulePaymentExpectationsOffer theMyAt&tApp orAtt.comNegotiation1st AttemptUsing theCustomer'snameS.T.A.R.TNotesCBRUpdatePIRMyCSPT's & C'sVerbatimToneEmpathyVIDRestoralFeeRespectBrandedLoyaltyClosingVerbatimGreetingCourtesyWordsPositivePhrasingPCFVerbatimVerbatimClosingProfessionalismNegotiation2ndAttemptRecapOffer toSchedulePaymentExpectationsOffer theMyAt&tApp orAtt.comNegotiation1st AttemptUsing theCustomer'snameS.T.A.R.TNotesCBRUpdatePIR

Unified Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MyCSP
  2. T's & C's Verbatim
  3. Tone
  4. Empathy
  5. VID
  6. Restoral Fee
  7. Respect
  8. Branded Loyalty Closing
  9. Verbatim Greeting
  10. Courtesy Words
  11. Positive Phrasing
  12. PCF Verbatim
  13. Verbatim Closing
  14. Professionalism
  15. Negotiation 2nd Attempt
  16. Recap
  17. Offer to Schedule Payment
  18. Expectations
  19. Offer the MyAt&t App or Att.com
  20. Negotiation 1st Attempt
  21. Using the Customer's name
  22. S.T.A.R.T Notes
  23. CBR Update
  24. PIR