Negotiation2ndAttemptMyCSPCourtesyWordsExpectationsPCFVerbatimVerbatimClosingProfessionalismS.T.A.R.TNotesVIDRecapBrandedLoyaltyClosingCBRUpdateOffer theMyAt&tApp orAtt.comOffer toSchedulePaymentRespectVerbatimGreetingPIRUsing theCustomer'snameToneRestoralFeeEmpathyPositivePhrasingT's & C'sVerbatimNegotiation1st AttemptNegotiation2ndAttemptMyCSPCourtesyWordsExpectationsPCFVerbatimVerbatimClosingProfessionalismS.T.A.R.TNotesVIDRecapBrandedLoyaltyClosingCBRUpdateOffer theMyAt&tApp orAtt.comOffer toSchedulePaymentRespectVerbatimGreetingPIRUsing theCustomer'snameToneRestoralFeeEmpathyPositivePhrasingT's & C'sVerbatimNegotiation1st Attempt

Unified Quality - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Negotiation 2nd Attempt
  2. MyCSP
  3. Courtesy Words
  4. Expectations
  5. PCF Verbatim
  6. Verbatim Closing
  7. Professionalism
  8. S.T.A.R.T Notes
  9. VID
  10. Recap
  11. Branded Loyalty Closing
  12. CBR Update
  13. Offer the MyAt&t App or Att.com
  14. Offer to Schedule Payment
  15. Respect
  16. Verbatim Greeting
  17. PIR
  18. Using the Customer's name
  19. Tone
  20. Restoral Fee
  21. Empathy
  22. Positive Phrasing
  23. T's & C's Verbatim
  24. Negotiation 1st Attempt