Added card-You will see adistinct pending$0.00 transaction descriptionforApple PayTM Authorization.Successful tokenization- Youwill see a distinct pending$0.00 transaction descriptionforApple PayTM Tokenization.The transaction itself howev• iPhone 6• iPhone 6Plus withTouch ID or Passcode• iOS (operatingsystems of) 8.1 or later• The iPad Air 2 andiPad Mini 3 (if App ispurchased)consumer classic, gold,and world debit cardsbacked by a DDA areeligible and All consumerMasterCard credit cardsare eligible. HSA cardsand Consumer debitcards backed by a line ofcredit are excluded (i.e.PLOC cards)ATM EquityPCLKeyPossibilitiesBusiness debitand credit cardsHSA debit cardsLookBookAnIcloudaccountthe device will instructclients to complete theirenrollment bycontacting KeyBank at1-866-424-9768. (whichroutes the client toclient services/onlinebanking dept)Transactions made withApple PayTM do nottransmit sensitiveData. It has atokenization processconverts the card accountnumber to a disguisedtoken number andfingerprint reader TouchIDFind my iPhone feature”(www.apple.com/support/iphone/find/If the token status is inactive,the Apple PayTM trainedspecialist assumes the calland follows the declinedtransaction procedures withupdates regarding ApplePayTM.Or Contact Centers shouldcontact the Virtual VAQpassbookwww.apple.com/support/iphone/FollownormaldeclinedtransactionproceduresSuccessfultokenizationCare verificationrequired Could notadd cardCard not eligibleContactCenterscontact theVirtualVAQ.If clients suspendtheir Apple PayTMon their own, theywill need toreactivate ApplePayTM on their ownif they findtheir phonethe client willreceive an emailconfirmation. If anemail address isnot on file, aletter will be sent.PayPassUS based zipcode (clientneeds a USaddress)No, the clients KeyBank debitor credit card(s) will not betransferred automatically. Youwill need to set upApple PayTM again and re-add your cards on the newdevice.Or… Remove your card fromyour Passbook using youriCloud account. This will dDigitalWallet/MobileWalletThis is the primary grouponpoint for activation calls.Key2You Contact Center:General awareness ofMDES Portal functionalityin regards to tokenizationwill determine escalationor call transfer based onthe scenario.The client shouldupdate the cardinformation in thatservice when yournew card arrives bydeleting the old cardand adding the newcard.Confirm by asking theclient if they usedApplePayTM. Consult with anApple PayTM trainedspecialist to verify thetoken status.(This is theclient services group)Added card-You will see adistinct pending$0.00 transaction descriptionforApple PayTM Authorization.Successful tokenization- Youwill see a distinct pending$0.00 transaction descriptionforApple PayTM Tokenization.The transaction itself howev• iPhone 6• iPhone 6Plus withTouch ID or Passcode• iOS (operatingsystems of) 8.1 or later• The iPad Air 2 andiPad Mini 3 (if App ispurchased)consumer classic, gold,and world debit cardsbacked by a DDA areeligible and All consumerMasterCard credit cardsare eligible. HSA cardsand Consumer debitcards backed by a line ofcredit are excluded (i.e.PLOC cards)ATM EquityPCLKeyPossibilitiesBusiness debitand credit cardsHSA debit cardsLookBookAnIcloudaccountthe device will instructclients to complete theirenrollment bycontacting KeyBank at1-866-424-9768. (whichroutes the client toclient services/onlinebanking dept)Transactions made withApple PayTM do nottransmit sensitiveData. It has atokenization processconverts the card accountnumber to a disguisedtoken number andfingerprint reader TouchIDFind my iPhone feature”(www.apple.com/support/iphone/find/If the token status is inactive,the Apple PayTM trainedspecialist assumes the calland follows the declinedtransaction procedures withupdates regarding ApplePayTM.Or Contact Centers shouldcontact the Virtual VAQpassbookwww.apple.com/support/iphone/FollownormaldeclinedtransactionproceduresSuccessfultokenizationCare verificationrequired Could notadd cardCard not eligibleContactCenterscontact theVirtualVAQ.If clients suspendtheir Apple PayTMon their own, theywill need toreactivate ApplePayTM on their ownif they findtheir phonethe client willreceive an emailconfirmation. If anemail address isnot on file, aletter will be sent.PayPassUS based zipcode (clientneeds a USaddress)No, the clients KeyBank debitor credit card(s) will not betransferred automatically. Youwill need to set upApple PayTM again and re-add your cards on the newdevice.Or… Remove your card fromyour Passbook using youriCloud account. This will dDigitalWallet/MobileWalletThis is the primary grouponpoint for activation calls.Key2You Contact Center:General awareness ofMDES Portal functionalityin regards to tokenizationwill determine escalationor call transfer based onthe scenario.The client shouldupdate the cardinformation in thatservice when yournew card arrives bydeleting the old cardand adding the newcard.Confirm by asking theclient if they usedApplePayTM. Consult with anApple PayTM trainedspecialist to verify thetoken status.(This is theclient services group)

Apple Pay - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added card-You will see a distinct pending $0.00 transaction description for Apple PayTM Authorization. Successful tokenization- You will see a distinct pending $0.00 transaction description for Apple PayTM Tokenization. The transaction itself howev
  2. • iPhone 6 • iPhone 6Plus with Touch ID or Passcode • iOS (operating systems of) 8.1 or later • The iPad Air 2 and iPad Mini 3 (if App is purchased)
  3. consumer classic, gold, and world debit cards backed by a DDA are eligible and All consumer MasterCard credit cards are eligible. HSA cards and Consumer debit cards backed by a line of credit are excluded (i.e. PLOC cards)
  4. ATM Equity PCLKey Possibilities Business debit and credit cards HSA debit cards
  5. Look Book
  6. An Icloud account
  7. the device will instruct clients to complete their enrollment by contacting KeyBank at 1-866-424-9768. (which routes the client to client services/online banking dept)
  8. Transactions made with Apple PayTM do not transmit sensitive Data. It has a tokenization process converts the card account number to a disguised token number and fingerprint reader Touch ID
  9. Find my iPhone feature” (www.apple.com/support/iphone/find/
  10. If the token status is inactive, the Apple PayTM trained specialist assumes the call and follows the declined transaction procedures with updates regarding Apple PayTM. Or Contact Centers should contact the Virtual VAQ
  11. passbook
  12. www.apple.com/support/iphone/
  13. Follow normal declined transaction procedures
  14. Successful tokenization Care verification required Could not add card Card not eligible
  15. Contact Centers contact the Virtual VAQ.
  16. If clients suspend their Apple PayTM on their own, they will need to reactivate Apple PayTM on their own if they find their phone
  17. the client will receive an email confirmation. If an email address is not on file, a letter will be sent.
  18. Pay Pass
  19. US based zip code (client needs a US address)
  20. No, the clients KeyBank debit or credit card(s) will not be transferred automatically. You will need to set up Apple PayTM again and re-add your cards on the new device. Or… Remove your card from your Passbook using your iCloud account. This will d
  21. Digital Wallet/Mobile Wallet
  22. This is the primary group on point for activation calls. Key2You Contact Center: General awareness of MDES Portal functionality in regards to tokenization will determine escalation or call transfer based on the scenario.
  23. The client should update the card information in that service when your new card arrives by deleting the old card and adding the new card.
  24. Confirm by asking the client if they usedApple PayTM. Consult with an Apple PayTM trained specialist to verify the token status.(This is the client services group)