Assist or Tella customeraboutPOPMoneyUse a SRto updatecustomerinformationFee refundthroughWednesday<%1.25Inform acustomerof ODPoptionsAssist acustomerfromGreen BayDecline afee refundfor acustomer.Help acustomerreset an OLBPW on aThursdayHave a CHPhigher thanyour monthlyaverage 3 xthis weekGet acomplimentfrommanagementfor using JDPowerPlace atravel alert inNY, TX,CA,or AZComplimenta colleagueon their JDPower useMonday orTuesdayaveragehandling time<4:45Do 10 ormore emails3 or moretimes in theweekWednesdayNR lessthanmonthly AvgHave a NRtime < yourmonthly AvgMondayThanks acustomer fortheir businesson your first callof the week.Help acustomerfrom outsideour FootprintHave aCPH Higherthan yourmonthly AvgCPHWednesdayhigher thanyour monthlyAverageuse a customername 2 timeson your last callof the weekTell acustomerabout MobileAlertsTuesday NRlower thanMonthly AvgDecline arefundthroughSecure EmailGet noticedusing acustomer'sname on a callby a colleagueAssist or Tella customeraboutPOPMoneyUse a SRto updatecustomerinformationFee refundthroughWednesday<%1.25Inform acustomerof ODPoptionsAssist acustomerfromGreen BayDecline afee refundfor acustomer.Help acustomerreset an OLBPW on aThursdayHave a CHPhigher thanyour monthlyaverage 3 xthis weekGet acomplimentfrommanagementfor using JDPowerPlace atravel alert inNY, TX,CA,or AZComplimenta colleagueon their JDPower useMonday orTuesdayaveragehandling time<4:45Do 10 ormore emails3 or moretimes in theweekWednesdayNR lessthanmonthly AvgHave a NRtime < yourmonthly AvgMondayThanks acustomer fortheir businesson your first callof the week.Help acustomerfrom outsideour FootprintHave aCPH Higherthan yourmonthly AvgCPHWednesdayhigher thanyour monthlyAverageuse a customername 2 timeson your last callof the weekTell acustomerabout MobileAlertsTuesday NRlower thanMonthly AvgDecline arefundthroughSecure EmailGet noticedusing acustomer'sname on a callby a colleague

Green Bay Customer Care 3rd - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist or Tell a customer about POPMoney
  2. Use a SR to update customer information
  3. Fee refund through Wednesday <%1.25
  4. Inform a customer of ODP options
  5. Assist a customer from Green Bay
  6. Decline a fee refund for a customer.
  7. Help a customer reset an OLB PW on a Thursday
  8. Have a CHP higher than your monthly average 3 x this week
  9. Get a compliment from management for using JD Power
  10. Place a travel alert in NY, TX,CA, or AZ
  11. Compliment a colleague on their JD Power use
  12. Monday or Tuesday average handling time <4:45
  13. Do 10 or more emails 3 or more times in the week
  14. Wednesday NR less than monthly Avg
  15. Have a NR time < your monthly Avg Monday
  16. Thanks a customer for their business on your first call of the week.
  17. Help a customer from outside our Footprint
  18. Have a CPH Higher than your monthly Avg
  19. CPH Wednesday higher than your monthly Average
  20. use a customer name 2 times on your last call of the week
  21. Tell a customer about Mobile Alerts
  22. Tuesday NR lower than Monthly Avg
  23. Decline a refund through Secure Email
  24. Get noticed using a customer's name on a call by a colleague