Decline afee refundfor acustomer.Thanks acustomer fortheir businesson your first callof the week.Decline arefundthroughSecure EmailFee refundthroughWednesday<%1.25Monday orTuesdayaveragehandling time<4:45Have a NRtime < yourmonthly AvgMondayTuesday NRlower thanMonthly AvgHave aCPH Higherthan yourmonthly AvgDo 10 ormore emails3 or moretimes in theweekUse a SRto updatecustomerinformationHelp acustomerreset an OLBPW on aThursdayGet acomplimentfrommanagementfor using JDPowerGet noticedusing acustomer'sname on a callby a colleagueCPHWednesdayhigher thanyour monthlyAveragePlace atravel alert inNY, TX,CA,or AZInform acustomerof ODPoptionsuse a customername 2 timeson your last callof the weekTell acustomerabout MobileAlertsAssist or Tella customeraboutPOPMoneyHelp acustomerfrom outsideour FootprintComplimenta colleagueon their JDPower useWednesdayNR lessthanmonthly AvgAssist acustomerfromGreen BayHave a CHPhigher thanyour monthlyaverage 3 xthis weekDecline afee refundfor acustomer.Thanks acustomer fortheir businesson your first callof the week.Decline arefundthroughSecure EmailFee refundthroughWednesday<%1.25Monday orTuesdayaveragehandling time<4:45Have a NRtime < yourmonthly AvgMondayTuesday NRlower thanMonthly AvgHave aCPH Higherthan yourmonthly AvgDo 10 ormore emails3 or moretimes in theweekUse a SRto updatecustomerinformationHelp acustomerreset an OLBPW on aThursdayGet acomplimentfrommanagementfor using JDPowerGet noticedusing acustomer'sname on a callby a colleagueCPHWednesdayhigher thanyour monthlyAveragePlace atravel alert inNY, TX,CA,or AZInform acustomerof ODPoptionsuse a customername 2 timeson your last callof the weekTell acustomerabout MobileAlertsAssist or Tella customeraboutPOPMoneyHelp acustomerfrom outsideour FootprintComplimenta colleagueon their JDPower useWednesdayNR lessthanmonthly AvgAssist acustomerfromGreen BayHave a CHPhigher thanyour monthlyaverage 3 xthis week

Green Bay Customer Care 3rd - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decline a fee refund for a customer.
  2. Thanks a customer for their business on your first call of the week.
  3. Decline a refund through Secure Email
  4. Fee refund through Wednesday <%1.25
  5. Monday or Tuesday average handling time <4:45
  6. Have a NR time < your monthly Avg Monday
  7. Tuesday NR lower than Monthly Avg
  8. Have a CPH Higher than your monthly Avg
  9. Do 10 or more emails 3 or more times in the week
  10. Use a SR to update customer information
  11. Help a customer reset an OLB PW on a Thursday
  12. Get a compliment from management for using JD Power
  13. Get noticed using a customer's name on a call by a colleague
  14. CPH Wednesday higher than your monthly Average
  15. Place a travel alert in NY, TX,CA, or AZ
  16. Inform a customer of ODP options
  17. use a customer name 2 times on your last call of the week
  18. Tell a customer about Mobile Alerts
  19. Assist or Tell a customer about POPMoney
  20. Help a customer from outside our Footprint
  21. Compliment a colleague on their JD Power use
  22. Wednesday NR less than monthly Avg
  23. Assist a customer from Green Bay
  24. Have a CHP higher than your monthly average 3 x this week