Decline afee refundfor acustomer.Fee refundthroughWednesday<%1.25Inform acustomerof ODPoptionsWednesdayNR lessthanmonthly AvgUse a SRto updatecustomerinformationTuesday NRlower thanMonthly AvgHave a CHPhigher thanyour monthlyaverage 3 xthis weekDecline arefundthroughSecure EmailTell acustomerabout MobileAlertsDo 10 ormore emails3 or moretimes in theweekHelp acustomerfrom outsideour FootprintMonday orTuesdayaveragehandling time<4:45CPHWednesdayhigher thanyour monthlyAverageAssist acustomerfromGreen BayHelp acustomerreset an OLBPW on aThursdayHave aCPH Higherthan yourmonthly AvgGet acomplimentfrommanagementfor using JDPowerHave a NRtime < yourmonthly AvgMondayThanks acustomer fortheir businesson your first callof the week.Complimenta colleagueon their JDPower useGet noticedusing acustomer'sname on a callby a colleagueuse a customername 2 timeson your last callof the weekAssist or Tella customeraboutPOPMoneyPlace atravel alert inNY, TX,CA,or AZDecline afee refundfor acustomer.Fee refundthroughWednesday<%1.25Inform acustomerof ODPoptionsWednesdayNR lessthanmonthly AvgUse a SRto updatecustomerinformationTuesday NRlower thanMonthly AvgHave a CHPhigher thanyour monthlyaverage 3 xthis weekDecline arefundthroughSecure EmailTell acustomerabout MobileAlertsDo 10 ormore emails3 or moretimes in theweekHelp acustomerfrom outsideour FootprintMonday orTuesdayaveragehandling time<4:45CPHWednesdayhigher thanyour monthlyAverageAssist acustomerfromGreen BayHelp acustomerreset an OLBPW on aThursdayHave aCPH Higherthan yourmonthly AvgGet acomplimentfrommanagementfor using JDPowerHave a NRtime < yourmonthly AvgMondayThanks acustomer fortheir businesson your first callof the week.Complimenta colleagueon their JDPower useGet noticedusing acustomer'sname on a callby a colleagueuse a customername 2 timeson your last callof the weekAssist or Tella customeraboutPOPMoneyPlace atravel alert inNY, TX,CA,or AZ

Green Bay Customer Care 3rd - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decline a fee refund for a customer.
  2. Fee refund through Wednesday <%1.25
  3. Inform a customer of ODP options
  4. Wednesday NR less than monthly Avg
  5. Use a SR to update customer information
  6. Tuesday NR lower than Monthly Avg
  7. Have a CHP higher than your monthly average 3 x this week
  8. Decline a refund through Secure Email
  9. Tell a customer about Mobile Alerts
  10. Do 10 or more emails 3 or more times in the week
  11. Help a customer from outside our Footprint
  12. Monday or Tuesday average handling time <4:45
  13. CPH Wednesday higher than your monthly Average
  14. Assist a customer from Green Bay
  15. Help a customer reset an OLB PW on a Thursday
  16. Have a CPH Higher than your monthly Avg
  17. Get a compliment from management for using JD Power
  18. Have a NR time < your monthly Avg Monday
  19. Thanks a customer for their business on your first call of the week.
  20. Compliment a colleague on their JD Power use
  21. Get noticed using a customer's name on a call by a colleague
  22. use a customer name 2 times on your last call of the week
  23. Assist or Tell a customer about POPMoney
  24. Place a travel alert in NY, TX,CA, or AZ