Build rapportabout what acustomerdid/is doing onthe weekendShare bestpractice withthe team aboutsomething newyou have learntBuild aconnectionwith someoneregarding theirfuture goalsHave adiscussionabout yourcustomer'spetsDiscover aneed forinsurance,and completea quoteDiscussyourcustomer'sjobAction aBirthday NBC& use this tobuild aconnectionConnectwith yourcustomerabout familyAction anNBC for 30+years ofbanking withCBABuild rapportabout what acustomerdid/is doing onthe weekendShare bestpractice withthe team aboutsomething newyou have learntBuild aconnectionwith someoneregarding theirfuture goalsHave adiscussionabout yourcustomer'spetsDiscover aneed forinsurance,and completea quoteDiscussyourcustomer'sjobAction aBirthday NBC& use this tobuild aconnectionConnectwith yourcustomerabout familyAction anNBC for 30+years ofbanking withCBA

CES BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build rapport about what a customer did/is doing on the weekend
  2. Share best practice with the team about something new you have learnt
  3. Build a connection with someone regarding their future goals
  4. Have a discussion about your customer's pets
  5. Discover a need for insurance, and complete a quote
  6. Discuss your customer's job
  7. Action a Birthday NBC & use this to build a connection
  8. Connect with your customer about family
  9. Action an NBC for 30+ years of banking with CBA