Build rapportabout what acustomerdid/is doing onthe weekendAction aBirthday NBC& use this tobuild aconnectionHave adiscussionabout yourcustomer'spetsConnectwith yourcustomerabout familyDiscover aneed forinsurance,and completea quoteShare bestpractice withthe team aboutsomething newyou have learntBuild aconnectionwith someoneregarding theirfuture goalsAction anNBC for 30+years ofbanking withCBADiscussyourcustomer'sjobBuild rapportabout what acustomerdid/is doing onthe weekendAction aBirthday NBC& use this tobuild aconnectionHave adiscussionabout yourcustomer'spetsConnectwith yourcustomerabout familyDiscover aneed forinsurance,and completea quoteShare bestpractice withthe team aboutsomething newyou have learntBuild aconnectionwith someoneregarding theirfuture goalsAction anNBC for 30+years ofbanking withCBADiscussyourcustomer'sjob

CES BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build rapport about what a customer did/is doing on the weekend
  2. Action a Birthday NBC & use this to build a connection
  3. Have a discussion about your customer's pets
  4. Connect with your customer about family
  5. Discover a need for insurance, and complete a quote
  6. Share best practice with the team about something new you have learnt
  7. Build a connection with someone regarding their future goals
  8. Action an NBC for 30+ years of banking with CBA
  9. Discuss your customer's job