(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Monday NR 40 seconds or less
Deescalate an escalated call without transfer
Talk to a customer with the same initials as you
Help a customer from Wausau or Stevens Point
use a new way to thank a customer for their business
Advise customer of ODP options
Make a Warm transfer for CC Sale
Tuesday NR 35 Seconds or less
High Five your Neighbor if you hear them thank a customer for business
Monday CPH of 11 or higher
Clean your desk once this week
Decline a fee refund for a customer
Place an International Travel alert and wish our customer a safe trip
Thursday CPH 12 or higher
Wednesday AHT 4:40 or less
Mention OLB alerts to a customer
NR avg through Thursday 45 seconds or less
Free!
Use a customer's name more than 3 times in a call
Get a compliment from a member of mgmt. for JDP
First call on Friday ends with asking a customer if there's anything you can do and thanking for bsns
