MentionOLBalerts to acustomeruse a newway to thanka customerfor theirbusinessHigh Five yourNeighbor if youhear themthank acustomer forbusinessDecline afee refundfor acustomerUse acustomer'sname morethan 3 timesin a callWednesdayAHT 4:40or lessAdvisecustomerof ODPoptionsMondayNR 40secondsor lessMondayCPH of 11or higherFree!Issue acustomer aGreen BayPackersDebit CardWednesdayCPH 11.5or higherPlace anInternationalTravel alert andwish ourcustomer a safetripFirst call on Fridayends with asking acustomer if there'sanything you cando and thankingfor bsnsThursdayNR lessthanMonthly AvgMake aWarmtransfer forCC SaleDeescalatean escalatedcall withouttransferTuesdayNR 35Secondsor lessCleanyour deskonce thisweekTalk to acustomer withthe sameinitials as youNR avgthroughThursday 45seconds orlessThursdayCPH 12or higherHelp acustomer fromWausau orStevens PointWednesdayCPH higherthan yourweekly AvgGet acomplimentfrom amember ofmgmt. for JDPMentionOLBalerts to acustomeruse a newway to thanka customerfor theirbusinessHigh Five yourNeighbor if youhear themthank acustomer forbusinessDecline afee refundfor acustomerUse acustomer'sname morethan 3 timesin a callWednesdayAHT 4:40or lessAdvisecustomerof ODPoptionsMondayNR 40secondsor lessMondayCPH of 11or higherFree!Issue acustomer aGreen BayPackersDebit CardWednesdayCPH 11.5or higherPlace anInternationalTravel alert andwish ourcustomer a safetripFirst call on Fridayends with asking acustomer if there'sanything you cando and thankingfor bsnsThursdayNR lessthanMonthly AvgMake aWarmtransfer forCC SaleDeescalatean escalatedcall withouttransferTuesdayNR 35Secondsor lessCleanyour deskonce thisweekTalk to acustomer withthe sameinitials as youNR avgthroughThursday 45seconds orlessThursdayCPH 12or higherHelp acustomer fromWausau orStevens PointWednesdayCPH higherthan yourweekly AvgGet acomplimentfrom amember ofmgmt. for JDP

Customer Care Spring Fling Bingggggo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mention OLB alerts to a customer
  2. use a new way to thank a customer for their business
  3. High Five your Neighbor if you hear them thank a customer for business
  4. Decline a fee refund for a customer
  5. Use a customer's name more than 3 times in a call
  6. Wednesday AHT 4:40 or less
  7. Advise customer of ODP options
  8. Monday NR 40 seconds or less
  9. Monday CPH of 11 or higher
  10. Free!
  11. Issue a customer a Green Bay Packers Debit Card
  12. Wednesday CPH 11.5 or higher
  13. Place an International Travel alert and wish our customer a safe trip
  14. First call on Friday ends with asking a customer if there's anything you can do and thanking for bsns
  15. Thursday NR less than Monthly Avg
  16. Make a Warm transfer for CC Sale
  17. Deescalate an escalated call without transfer
  18. Tuesday NR 35 Seconds or less
  19. Clean your desk once this week
  20. Talk to a customer with the same initials as you
  21. NR avg through Thursday 45 seconds or less
  22. Thursday CPH 12 or higher
  23. Help a customer from Wausau or Stevens Point
  24. Wednesday CPH higher than your weekly Avg
  25. Get a compliment from a member of mgmt. for JDP