Brian Wongemails youaboutCommunityImpactClose 20tickets ina dayThe ticketqueuedrops below3 full pagesCreate adistributionlistClose 15tickets ina dayUnlocksomeone'saccountThe icemachineon our sidegets fixedYou have toremote intoa SF user'smachineNeal sayshe's thebest atsomethingJason comesinto the roomto getsomething offthe printerRebuildanOutlookprofileOutagealert!ExchangeToolswon't openfor youYou cover oneof those urgentrequests thatgets escalatedto EdYou takethe windowfor at least4 hoursThe airconditioningstartsworkingEddoesn'twear a tieAn execneedssomethingRIGHT NOW(and you do it)Michael askspermission toenter *and*salutes"WellsFargo"Close 30ticketsin a dayEd forwards toall of us acomplimentaryemail aboutyouDo atransitionWhile you're in theroom, a userpokes their headin the doorbecause thewindow's closed.Brian Wongemails youaboutCommunityImpactClose 20tickets ina dayThe ticketqueuedrops below3 full pagesCreate adistributionlistClose 15tickets ina dayUnlocksomeone'saccountThe icemachineon our sidegets fixedYou have toremote intoa SF user'smachineNeal sayshe's thebest atsomethingJason comesinto the roomto getsomething offthe printerRebuildanOutlookprofileOutagealert!ExchangeToolswon't openfor youYou cover oneof those urgentrequests thatgets escalatedto EdYou takethe windowfor at least4 hoursThe airconditioningstartsworkingEddoesn'twear a tieAn execneedssomethingRIGHT NOW(and you do it)Michael askspermission toenter *and*salutes"WellsFargo"Close 30ticketsin a dayEd forwards toall of us acomplimentaryemail aboutyouDo atransitionWhile you're in theroom, a userpokes their headin the doorbecause thewindow's closed.

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brian Wong emails you about Community Impact
  2. Close 20 tickets in a day
  3. The ticket queue drops below 3 full pages
  4. Create a distribution list
  5. Close 15 tickets in a day
  6. Unlock someone's account
  7. The ice machine on our side gets fixed
  8. You have to remote into a SF user's machine
  9. Neal says he's the best at something
  10. Jason comes into the room to get something off the printer
  11. Rebuild an Outlook profile
  12. Outage alert!
  13. Exchange Tools won't open for you
  14. You cover one of those urgent requests that gets escalated to Ed
  15. You take the window for at least 4 hours
  16. The air conditioning starts working
  17. Ed doesn't wear a tie
  18. An exec needs something RIGHT NOW (and you do it)
  19. Michael asks permission to enter *and* salutes
  20. "Wells Fargo"
  21. Close 30 tickets in a day
  22. Ed forwards to all of us a complimentary email about you
  23. Do a transition
  24. While you're in the room, a user pokes their head in the door because the window's closed.