You cover oneof those urgentrequests thatgets escalatedto EdAn execneedssomethingRIGHT NOW(and you do it)Close 30ticketsin a dayYou have toremote intoa SF user'smachineBrian Wongemails youaboutCommunityImpactEddoesn'twear a tieWhile you're in theroom, a userpokes their headin the doorbecause thewindow's closed.Close 15tickets ina dayUnlocksomeone'saccountYou takethe windowfor at least4 hoursThe icemachineon our sidegets fixedOutagealert!RebuildanOutlookprofileDo atransitionThe airconditioningstartsworkingThe ticketqueuedrops below3 full pagesMichael askspermission toenter *and*salutesEd forwards toall of us acomplimentaryemail aboutyouExchangeToolswon't openfor you"WellsFargo"Jason comesinto the roomto getsomething offthe printerNeal sayshe's thebest atsomethingCreate adistributionlistClose 20tickets ina dayYou cover oneof those urgentrequests thatgets escalatedto EdAn execneedssomethingRIGHT NOW(and you do it)Close 30ticketsin a dayYou have toremote intoa SF user'smachineBrian Wongemails youaboutCommunityImpactEddoesn'twear a tieWhile you're in theroom, a userpokes their headin the doorbecause thewindow's closed.Close 15tickets ina dayUnlocksomeone'saccountYou takethe windowfor at least4 hoursThe icemachineon our sidegets fixedOutagealert!RebuildanOutlookprofileDo atransitionThe airconditioningstartsworkingThe ticketqueuedrops below3 full pagesMichael askspermission toenter *and*salutesEd forwards toall of us acomplimentaryemail aboutyouExchangeToolswon't openfor you"WellsFargo"Jason comesinto the roomto getsomething offthe printerNeal sayshe's thebest atsomethingCreate adistributionlistClose 20tickets ina day

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You cover one of those urgent requests that gets escalated to Ed
  2. An exec needs something RIGHT NOW (and you do it)
  3. Close 30 tickets in a day
  4. You have to remote into a SF user's machine
  5. Brian Wong emails you about Community Impact
  6. Ed doesn't wear a tie
  7. While you're in the room, a user pokes their head in the door because the window's closed.
  8. Close 15 tickets in a day
  9. Unlock someone's account
  10. You take the window for at least 4 hours
  11. The ice machine on our side gets fixed
  12. Outage alert!
  13. Rebuild an Outlook profile
  14. Do a transition
  15. The air conditioning starts working
  16. The ticket queue drops below 3 full pages
  17. Michael asks permission to enter *and* salutes
  18. Ed forwards to all of us a complimentary email about you
  19. Exchange Tools won't open for you
  20. "Wells Fargo"
  21. Jason comes into the room to get something off the printer
  22. Neal says he's the best at something
  23. Create a distribution list
  24. Close 20 tickets in a day