RenewalCertificationcompleteNo ServiceFirstswithin amonthComplete 2extra LMSclasseswithin amonthAllOperationData ErrorscompletedAll DiscrepCaseswithin SLA14WellnessCalls withina week100% clientretentionwithin amonthNofeedsin PGRSubmit 2Askit articleswithin amonthNo pendingConnectionTrainingsNo misseddeadlineswithin amonthAll PMwithinSLANoEscalationswithin amonthNo Flexerrors inReal TimeRecapNo openDiscrepCasesAllOnboardingCases up todateAllRenewalSchedulersup to dateNo HROerrors orwarningsNo casespendingactionfrom youTwokudoswithin amonth100%TrainingattendanceNo CreditRequestswithin amonthNoEligibilityViolations7 WellnessCallswithin aweekRenewalCertificationcompleteNo ServiceFirstswithin amonthComplete 2extra LMSclasseswithin amonthAllOperationData ErrorscompletedAll DiscrepCaseswithin SLA14WellnessCalls withina week100% clientretentionwithin amonthNofeedsin PGRSubmit 2Askit articleswithin amonthNo pendingConnectionTrainingsNo misseddeadlineswithin amonthAll PMwithinSLANoEscalationswithin amonthNo Flexerrors inReal TimeRecapNo openDiscrepCasesAllOnboardingCases up todateAllRenewalSchedulersup to dateNo HROerrors orwarningsNo casespendingactionfrom youTwokudoswithin amonth100%TrainingattendanceNo CreditRequestswithin amonthNoEligibilityViolations7 WellnessCallswithin aweek

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Renewal Certification complete
  2. No Service Firsts within a month
  3. Complete 2 extra LMS classes within a month
  4. All Operation Data Errors completed
  5. All Discrep Cases within SLA
  6. 14 Wellness Calls within a week
  7. 100% client retention within a month
  8. No feeds in PGR
  9. Submit 2 Askit articles within a month
  10. No pending Connection Trainings
  11. No missed deadlines within a month
  12. All PM within SLA
  13. No Escalations within a month
  14. No Flex errors in Real Time Recap
  15. No open Discrep Cases
  16. All Onboarding Cases up to date
  17. All Renewal Schedulers up to date
  18. No HRO errors or warnings
  19. No cases pending action from you
  20. Two kudos within a month
  21. 100% Training attendance
  22. No Credit Requests within a month
  23. No Eligibility Violations
  24. 7 Wellness Calls within a week