Nofeedsin PGRNo pendingConnectionTrainingsAll PMwithinSLARenewalCertificationcompleteNo Flexerrors inReal TimeRecapNo openDiscrepCasesNo ServiceFirstswithin amonth100% clientretentionwithin amonthAllRenewalSchedulersup to date7 WellnessCallswithin aweek14WellnessCalls withina week100%TrainingattendanceSubmit 2Askit articleswithin amonthNo CreditRequestswithin amonthNo casespendingactionfrom youAllOnboardingCases up todateAll DiscrepCaseswithin SLAAllOperationData ErrorscompletedNoEligibilityViolationsTwokudoswithin amonthNo misseddeadlineswithin amonthNoEscalationswithin amonthNo HROerrors orwarningsComplete 2extra LMSclasseswithin amonthNofeedsin PGRNo pendingConnectionTrainingsAll PMwithinSLARenewalCertificationcompleteNo Flexerrors inReal TimeRecapNo openDiscrepCasesNo ServiceFirstswithin amonth100% clientretentionwithin amonthAllRenewalSchedulersup to date7 WellnessCallswithin aweek14WellnessCalls withina week100%TrainingattendanceSubmit 2Askit articleswithin amonthNo CreditRequestswithin amonthNo casespendingactionfrom youAllOnboardingCases up todateAll DiscrepCaseswithin SLAAllOperationData ErrorscompletedNoEligibilityViolationsTwokudoswithin amonthNo misseddeadlineswithin amonthNoEscalationswithin amonthNo HROerrors orwarningsComplete 2extra LMSclasseswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No feeds in PGR
  2. No pending Connection Trainings
  3. All PM within SLA
  4. Renewal Certification complete
  5. No Flex errors in Real Time Recap
  6. No open Discrep Cases
  7. No Service Firsts within a month
  8. 100% client retention within a month
  9. All Renewal Schedulers up to date
  10. 7 Wellness Calls within a week
  11. 14 Wellness Calls within a week
  12. 100% Training attendance
  13. Submit 2 Askit articles within a month
  14. No Credit Requests within a month
  15. No cases pending action from you
  16. All Onboarding Cases up to date
  17. All Discrep Cases within SLA
  18. All Operation Data Errors completed
  19. No Eligibility Violations
  20. Two kudos within a month
  21. No missed deadlines within a month
  22. No Escalations within a month
  23. No HRO errors or warnings
  24. Complete 2 extra LMS classes within a month