7 WellnessCallswithin aweekNofeedsin PGRAllRenewalSchedulersup to dateAll PMwithinSLA100% clientretentionwithin amonthAll DiscrepCaseswithin SLASubmit 2Askit articleswithin amonthNo casespendingactionfrom youAllOnboardingCases up todateNo misseddeadlineswithin amonthNo openDiscrepCasesNoEscalationswithin amonthTwokudoswithin amonthNoEligibilityViolationsComplete 2extra LMSclasseswithin amonthNo HROerrors orwarnings14WellnessCalls withina weekAllOperationData ErrorscompletedNo CreditRequestswithin amonthNo ServiceFirstswithin amonth100%TrainingattendanceNo Flexerrors inReal TimeRecapRenewalCertificationcompleteNo pendingConnectionTrainings7 WellnessCallswithin aweekNofeedsin PGRAllRenewalSchedulersup to dateAll PMwithinSLA100% clientretentionwithin amonthAll DiscrepCaseswithin SLASubmit 2Askit articleswithin amonthNo casespendingactionfrom youAllOnboardingCases up todateNo misseddeadlineswithin amonthNo openDiscrepCasesNoEscalationswithin amonthTwokudoswithin amonthNoEligibilityViolationsComplete 2extra LMSclasseswithin amonthNo HROerrors orwarnings14WellnessCalls withina weekAllOperationData ErrorscompletedNo CreditRequestswithin amonthNo ServiceFirstswithin amonth100%TrainingattendanceNo Flexerrors inReal TimeRecapRenewalCertificationcompleteNo pendingConnectionTrainings

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 7 Wellness Calls within a week
  2. No feeds in PGR
  3. All Renewal Schedulers up to date
  4. All PM within SLA
  5. 100% client retention within a month
  6. All Discrep Cases within SLA
  7. Submit 2 Askit articles within a month
  8. No cases pending action from you
  9. All Onboarding Cases up to date
  10. No missed deadlines within a month
  11. No open Discrep Cases
  12. No Escalations within a month
  13. Two kudos within a month
  14. No Eligibility Violations
  15. Complete 2 extra LMS classes within a month
  16. No HRO errors or warnings
  17. 14 Wellness Calls within a week
  18. All Operation Data Errors completed
  19. No Credit Requests within a month
  20. No Service Firsts within a month
  21. 100% Training attendance
  22. No Flex errors in Real Time Recap
  23. Renewal Certification complete
  24. No pending Connection Trainings