Meet AHTgoal forthe dayDocumentPromiseto PaycorrectlyFREE:)"Welcomeback, we'reglad we cancontinue toservice you!"Verified 5mailingaddresscorrectlyOfferedPTO/Onlineaccess to 10customersCleandesk forauditProvided 7customerswith contactnumbers"How canwe makethis rightfor you?"After callwork isbelow20:00Made anangrycustomer,happy.Spokewith aMaryReceivedgoodfeedbackfromcustomerCompleted astop andreissue onescrowcheckCompleted100% ofPCSAll dayattendanceMeet AHTgoal forthe dayDocumentPromiseto PaycorrectlyFREE:)"Welcomeback, we'reglad we cancontinue toservice you!"Verified 5mailingaddresscorrectlyOfferedPTO/Onlineaccess to 10customersCleandesk forauditProvided 7customerswith contactnumbers"How canwe makethis rightfor you?"After callwork isbelow20:00Made anangrycustomer,happy.Spokewith aMaryReceivedgoodfeedbackfromcustomerCompleted astop andreissue onescrowcheckCompleted100% ofPCSAll dayattendance

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Meet AHT goal for the day
  2. Document Promise to Pay correctly
  3. FREE :)
  4. "Welcome back, we're glad we can continue to service you!"
  5. Verified 5 mailing address correctly
  6. Offered PTO/Online access to 10 customers
  7. Clean desk for audit
  8. Provided 7 customers with contact numbers
  9. "How can we make this right for you?"
  10. After call work is below 20:00
  11. Made an angry customer, happy.
  12. Spoke with a Mary
  13. Received good feedback from customer
  14. Completed a stop and reissue on escrow check
  15. Completed 100% of PCS
  16. All day attendance