Provided 7customerswith contactnumbersReceivedgoodfeedbackfromcustomerDocumentPromiseto PaycorrectlyAll dayattendanceSpokewith aMary"How canwe makethis rightfor you?"OfferedPTO/Onlineaccess to 10customersMade anangrycustomer,happy."Welcomeback, we'reglad we cancontinue toservice you!"FREE:)Completed astop andreissue onescrowcheckCompleted100% ofPCSMeet AHTgoal forthe dayAfter callwork isbelow20:00Verified 5mailingaddresscorrectlyCleandesk forauditProvided 7customerswith contactnumbersReceivedgoodfeedbackfromcustomerDocumentPromiseto PaycorrectlyAll dayattendanceSpokewith aMary"How canwe makethis rightfor you?"OfferedPTO/Onlineaccess to 10customersMade anangrycustomer,happy."Welcomeback, we'reglad we cancontinue toservice you!"FREE:)Completed astop andreissue onescrowcheckCompleted100% ofPCSMeet AHTgoal forthe dayAfter callwork isbelow20:00Verified 5mailingaddresscorrectlyCleandesk foraudit

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided 7 customers with contact numbers
  2. Received good feedback from customer
  3. Document Promise to Pay correctly
  4. All day attendance
  5. Spoke with a Mary
  6. "How can we make this right for you?"
  7. Offered PTO/Online access to 10 customers
  8. Made an angry customer, happy.
  9. "Welcome back, we're glad we can continue to service you!"
  10. FREE :)
  11. Completed a stop and reissue on escrow check
  12. Completed 100% of PCS
  13. Meet AHT goal for the day
  14. After call work is below 20:00
  15. Verified 5 mailing address correctly
  16. Clean desk for audit