Cleandesk forauditCompleted astop andreissue onescrowcheckSpokewith aMaryAll dayattendance"Welcomeback, we'reglad we cancontinue toservice you!"Made anangrycustomer,happy.After callwork isbelow20:00Receivedgoodfeedbackfromcustomer"How canwe makethis rightfor you?"Provided 7customerswith contactnumbersCompleted100% ofPCSMeet AHTgoal forthe dayOfferedPTO/Onlineaccess to 10customersVerified 5mailingaddresscorrectlyDocumentPromiseto PaycorrectlyFREE:)Cleandesk forauditCompleted astop andreissue onescrowcheckSpokewith aMaryAll dayattendance"Welcomeback, we'reglad we cancontinue toservice you!"Made anangrycustomer,happy.After callwork isbelow20:00Receivedgoodfeedbackfromcustomer"How canwe makethis rightfor you?"Provided 7customerswith contactnumbersCompleted100% ofPCSMeet AHTgoal forthe dayOfferedPTO/Onlineaccess to 10customersVerified 5mailingaddresscorrectlyDocumentPromiseto PaycorrectlyFREE:)

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clean desk for audit
  2. Completed a stop and reissue on escrow check
  3. Spoke with a Mary
  4. All day attendance
  5. "Welcome back, we're glad we can continue to service you!"
  6. Made an angry customer, happy.
  7. After call work is below 20:00
  8. Received good feedback from customer
  9. "How can we make this right for you?"
  10. Provided 7 customers with contact numbers
  11. Completed 100% of PCS
  12. Meet AHT goal for the day
  13. Offered PTO/Online access to 10 customers
  14. Verified 5 mailing address correctly
  15. Document Promise to Pay correctly
  16. FREE :)