DocumentPromiseto PaycorrectlySpokewith aMaryReceivedgoodfeedbackfromcustomerCompleted100% ofPCSAfter callwork isbelow20:00"How canwe makethis rightfor you?"Completed astop andreissue onescrowcheckProvided 7customerswith contactnumbersOfferedPTO/Onlineaccess to 10customersFREE:)Made anangrycustomer,happy.Verified 5mailingaddresscorrectly"Welcomeback, we'reglad we cancontinue toservice you!"All dayattendanceMeet AHTgoal forthe dayCleandesk forauditDocumentPromiseto PaycorrectlySpokewith aMaryReceivedgoodfeedbackfromcustomerCompleted100% ofPCSAfter callwork isbelow20:00"How canwe makethis rightfor you?"Completed astop andreissue onescrowcheckProvided 7customerswith contactnumbersOfferedPTO/Onlineaccess to 10customersFREE:)Made anangrycustomer,happy.Verified 5mailingaddresscorrectly"Welcomeback, we'reglad we cancontinue toservice you!"All dayattendanceMeet AHTgoal forthe dayCleandesk foraudit

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Document Promise to Pay correctly
  2. Spoke with a Mary
  3. Received good feedback from customer
  4. Completed 100% of PCS
  5. After call work is below 20:00
  6. "How can we make this right for you?"
  7. Completed a stop and reissue on escrow check
  8. Provided 7 customers with contact numbers
  9. Offered PTO/Online access to 10 customers
  10. FREE :)
  11. Made an angry customer, happy.
  12. Verified 5 mailing address correctly
  13. "Welcome back, we're glad we can continue to service you!"
  14. All day attendance
  15. Meet AHT goal for the day
  16. Clean desk for audit