OfferedPTO/Onlineaccess to 10customersMade anangrycustomer,happy.Receivedgoodfeedbackfromcustomer"How canwe makethis rightfor you?"FREE:)"Welcomeback, we'reglad we cancontinue toservice you!"Meet AHTgoal forthe dayCompleted100% ofPCSVerified 5mailingaddresscorrectlyAfter callwork isbelow20:00Provided 7customerswith contactnumbersCleandesk forauditCompleted astop andreissue onescrowcheckSpokewith aMaryDocumentPromiseto PaycorrectlyAll dayattendanceOfferedPTO/Onlineaccess to 10customersMade anangrycustomer,happy.Receivedgoodfeedbackfromcustomer"How canwe makethis rightfor you?"FREE:)"Welcomeback, we'reglad we cancontinue toservice you!"Meet AHTgoal forthe dayCompleted100% ofPCSVerified 5mailingaddresscorrectlyAfter callwork isbelow20:00Provided 7customerswith contactnumbersCleandesk forauditCompleted astop andreissue onescrowcheckSpokewith aMaryDocumentPromiseto PaycorrectlyAll dayattendance

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered PTO/Online access to 10 customers
  2. Made an angry customer, happy.
  3. Received good feedback from customer
  4. "How can we make this right for you?"
  5. FREE :)
  6. "Welcome back, we're glad we can continue to service you!"
  7. Meet AHT goal for the day
  8. Completed 100% of PCS
  9. Verified 5 mailing address correctly
  10. After call work is below 20:00
  11. Provided 7 customers with contact numbers
  12. Clean desk for audit
  13. Completed a stop and reissue on escrow check
  14. Spoke with a Mary
  15. Document Promise to Pay correctly
  16. All day attendance