OfferedPTO/Onlineaccess to 10customersAfter callwork isbelow20:00FREE:)"Welcomeback, we'reglad we cancontinue toservice you!"Provided 7customerswith contactnumbersCleandesk forauditCompleted100% ofPCSSpokewith aMary"How canwe makethis rightfor you?"All dayattendanceVerified 5mailingaddresscorrectlyDocumentPromiseto PaycorrectlyMeet AHTgoal forthe dayReceivedgoodfeedbackfromcustomerMade anangrycustomer,happy.Completed astop andreissue onescrowcheckOfferedPTO/Onlineaccess to 10customersAfter callwork isbelow20:00FREE:)"Welcomeback, we'reglad we cancontinue toservice you!"Provided 7customerswith contactnumbersCleandesk forauditCompleted100% ofPCSSpokewith aMary"How canwe makethis rightfor you?"All dayattendanceVerified 5mailingaddresscorrectlyDocumentPromiseto PaycorrectlyMeet AHTgoal forthe dayReceivedgoodfeedbackfromcustomerMade anangrycustomer,happy.Completed astop andreissue onescrowcheck

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered PTO/Online access to 10 customers
  2. After call work is below 20:00
  3. FREE :)
  4. "Welcome back, we're glad we can continue to service you!"
  5. Provided 7 customers with contact numbers
  6. Clean desk for audit
  7. Completed 100% of PCS
  8. Spoke with a Mary
  9. "How can we make this right for you?"
  10. All day attendance
  11. Verified 5 mailing address correctly
  12. Document Promise to Pay correctly
  13. Meet AHT goal for the day
  14. Received good feedback from customer
  15. Made an angry customer, happy.
  16. Completed a stop and reissue on escrow check