Provided 7customerswith contactnumbersFREE:)All dayattendanceOfferedPTO/Onlineaccess to 10customersMeet AHTgoal forthe dayCompleted astop andreissue onescrowcheckReceivedgoodfeedbackfromcustomerVerified 5mailingaddresscorrectly"How canwe makethis rightfor you?"Spokewith aMaryAfter callwork isbelow20:00Cleandesk forauditCompleted100% ofPCSMade anangrycustomer,happy."Welcomeback, we'reglad we cancontinue toservice you!"DocumentPromiseto PaycorrectlyProvided 7customerswith contactnumbersFREE:)All dayattendanceOfferedPTO/Onlineaccess to 10customersMeet AHTgoal forthe dayCompleted astop andreissue onescrowcheckReceivedgoodfeedbackfromcustomerVerified 5mailingaddresscorrectly"How canwe makethis rightfor you?"Spokewith aMaryAfter callwork isbelow20:00Cleandesk forauditCompleted100% ofPCSMade anangrycustomer,happy."Welcomeback, we'reglad we cancontinue toservice you!"DocumentPromiseto Paycorrectly

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided 7 customers with contact numbers
  2. FREE :)
  3. All day attendance
  4. Offered PTO/Online access to 10 customers
  5. Meet AHT goal for the day
  6. Completed a stop and reissue on escrow check
  7. Received good feedback from customer
  8. Verified 5 mailing address correctly
  9. "How can we make this right for you?"
  10. Spoke with a Mary
  11. After call work is below 20:00
  12. Clean desk for audit
  13. Completed 100% of PCS
  14. Made an angry customer, happy.
  15. "Welcome back, we're glad we can continue to service you!"
  16. Document Promise to Pay correctly