After callwork isbelow20:00Spokewith aMary"Welcomeback, we'reglad we cancontinue toservice you!"FREE:)Verified 5mailingaddresscorrectlyOfferedPTO/Onlineaccess to 10customersProvided 7customerswith contactnumbersDocumentPromiseto PaycorrectlyCompleted astop andreissue onescrowcheckCompleted100% ofPCSAll dayattendanceMeet AHTgoal forthe day"How canwe makethis rightfor you?"ReceivedgoodfeedbackfromcustomerMade anangrycustomer,happy.Cleandesk forauditAfter callwork isbelow20:00Spokewith aMary"Welcomeback, we'reglad we cancontinue toservice you!"FREE:)Verified 5mailingaddresscorrectlyOfferedPTO/Onlineaccess to 10customersProvided 7customerswith contactnumbersDocumentPromiseto PaycorrectlyCompleted astop andreissue onescrowcheckCompleted100% ofPCSAll dayattendanceMeet AHTgoal forthe day"How canwe makethis rightfor you?"ReceivedgoodfeedbackfromcustomerMade anangrycustomer,happy.Cleandesk foraudit

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. After call work is below 20:00
  2. Spoke with a Mary
  3. "Welcome back, we're glad we can continue to service you!"
  4. FREE :)
  5. Verified 5 mailing address correctly
  6. Offered PTO/Online access to 10 customers
  7. Provided 7 customers with contact numbers
  8. Document Promise to Pay correctly
  9. Completed a stop and reissue on escrow check
  10. Completed 100% of PCS
  11. All day attendance
  12. Meet AHT goal for the day
  13. "How can we make this right for you?"
  14. Received good feedback from customer
  15. Made an angry customer, happy.
  16. Clean desk for audit