Went Aboveand Beyondfor 5customersProvidedassistance toanother teammemberduring a callOffered 25% ofProducts/ServicesContactnumbers wereprovided withevery transferDid not receivea deductionwhileprocessing aOne TimePaymentCleandesk forauditAHT Goalwas metfor themonthPCS isabove4.5Completed% ofwelcomecallsDid not receivea deductionwhiledocumenting aPromise to Pay"How canwe improveour servicefor you?"POP%stayed ator is above80%Received4star/100Correctlyverified allmailingaddressesPTScompleted/timecardcompleted weekly100%attendanceRepeatsare at13% orbelowServicingSolutionsat 7.0 oraboveReceived3star/100"Thank youfor briningthis to ourattention"Received3star/100Received4star/100Received4star/100AAO hasstayed oris under95.00Went Aboveand Beyondfor 5customersProvidedassistance toanother teammemberduring a callOffered 25% ofProducts/ServicesContactnumbers wereprovided withevery transferDid not receivea deductionwhileprocessing aOne TimePaymentCleandesk forauditAHT Goalwas metfor themonthPCS isabove4.5Completed% ofwelcomecallsDid not receivea deductionwhiledocumenting aPromise to Pay"How canwe improveour servicefor you?"POP%stayed ator is above80%Received4star/100Correctlyverified allmailingaddressesPTScompleted/timecardcompleted weekly100%attendanceRepeatsare at13% orbelowServicingSolutionsat 7.0 oraboveReceived3star/100"Thank youfor briningthis to ourattention"Received3star/100Received4star/100Received4star/100AAO hasstayed oris under95.00

Monthly Goals for May - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went Above and Beyond for 5 customers
  2. Provided assistance to another team member during a call
  3. Offered 25% of Products/Services
  4. Contact numbers were provided with every transfer
  5. Did not receive a deduction while processing a One Time Payment
  6. Clean desk for audit
  7. AHT Goal was met for the month
  8. PCS is above 4.5
  9. Completed % of welcome calls
  10. Did not receive a deduction while documenting a Promise to Pay
  11. "How can we improve our service for you?"
  12. POP% stayed at or is above 80%
  13. Received 4star/100
  14. Correctly verified all mailing addresses
  15. PTS completed/timecard completed weekly
  16. 100% attendance
  17. Repeats are at 13% or below
  18. Servicing Solutions at 7.0 or above
  19. Received 3star/100
  20. "Thank you for brining this to our attention"
  21. Received 3star/100
  22. Received 4star/100
  23. Received 4 star/100
  24. AAO has stayed or is under 95.00