PCS isabove4.5Received3star/100"Thank youfor briningthis to ourattention"Went Aboveand Beyondfor 5customersReceived4star/100Received4star/100Contactnumbers wereprovided withevery transferOffered 25% ofProducts/ServicesProvidedassistance toanother teammemberduring a callServicingSolutionsat 7.0 oraboveDid not receivea deductionwhiledocumenting aPromise to PayDid not receivea deductionwhileprocessing aOne TimePaymentAAO hasstayed oris under95.00"How canwe improveour servicefor you?"AHT Goalwas metfor themonthPOP%stayed ator is above80%Cleandesk forauditReceived3star/100100%attendanceCorrectlyverified allmailingaddressesCompleted% ofwelcomecallsPTScompleted/timecardcompleted weeklyRepeatsare at13% orbelowReceived4star/100PCS isabove4.5Received3star/100"Thank youfor briningthis to ourattention"Went Aboveand Beyondfor 5customersReceived4star/100Received4star/100Contactnumbers wereprovided withevery transferOffered 25% ofProducts/ServicesProvidedassistance toanother teammemberduring a callServicingSolutionsat 7.0 oraboveDid not receivea deductionwhiledocumenting aPromise to PayDid not receivea deductionwhileprocessing aOne TimePaymentAAO hasstayed oris under95.00"How canwe improveour servicefor you?"AHT Goalwas metfor themonthPOP%stayed ator is above80%Cleandesk forauditReceived3star/100100%attendanceCorrectlyverified allmailingaddressesCompleted% ofwelcomecallsPTScompleted/timecardcompleted weeklyRepeatsare at13% orbelowReceived4star/100

Monthly Goals for May - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PCS is above 4.5
  2. Received 3star/100
  3. "Thank you for brining this to our attention"
  4. Went Above and Beyond for 5 customers
  5. Received 4star/100
  6. Received 4 star/100
  7. Contact numbers were provided with every transfer
  8. Offered 25% of Products/Services
  9. Provided assistance to another team member during a call
  10. Servicing Solutions at 7.0 or above
  11. Did not receive a deduction while documenting a Promise to Pay
  12. Did not receive a deduction while processing a One Time Payment
  13. AAO has stayed or is under 95.00
  14. "How can we improve our service for you?"
  15. AHT Goal was met for the month
  16. POP% stayed at or is above 80%
  17. Clean desk for audit
  18. Received 3star/100
  19. 100% attendance
  20. Correctly verified all mailing addresses
  21. Completed % of welcome calls
  22. PTS completed/timecard completed weekly
  23. Repeats are at 13% or below
  24. Received 4star/100