AAO hasstayed oris under95.00Did not receivea deductionwhileprocessing aOne TimePaymentCorrectlyverified allmailingaddressesReceived4star/100"Thank youfor briningthis to ourattention"Received3star/100Received3star/100100%attendanceServicingSolutionsat 7.0 oraboveCompleted% ofwelcomecallsPOP%stayed ator is above80%PCS isabove4.5Repeatsare at13% orbelowWent Aboveand Beyondfor 5customersProvidedassistance toanother teammemberduring a callAHT Goalwas metfor themonthReceived4star/100Received4star/100Did not receivea deductionwhiledocumenting aPromise to Pay"How canwe improveour servicefor you?"Contactnumbers wereprovided withevery transferOffered 25% ofProducts/ServicesPTScompleted/timecardcompleted weeklyCleandesk forauditAAO hasstayed oris under95.00Did not receivea deductionwhileprocessing aOne TimePaymentCorrectlyverified allmailingaddressesReceived4star/100"Thank youfor briningthis to ourattention"Received3star/100Received3star/100100%attendanceServicingSolutionsat 7.0 oraboveCompleted% ofwelcomecallsPOP%stayed ator is above80%PCS isabove4.5Repeatsare at13% orbelowWent Aboveand Beyondfor 5customersProvidedassistance toanother teammemberduring a callAHT Goalwas metfor themonthReceived4star/100Received4star/100Did not receivea deductionwhiledocumenting aPromise to Pay"How canwe improveour servicefor you?"Contactnumbers wereprovided withevery transferOffered 25% ofProducts/ServicesPTScompleted/timecardcompleted weeklyCleandesk foraudit

Monthly Goals for May - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AAO has stayed or is under 95.00
  2. Did not receive a deduction while processing a One Time Payment
  3. Correctly verified all mailing addresses
  4. Received 4star/100
  5. "Thank you for brining this to our attention"
  6. Received 3star/100
  7. Received 3star/100
  8. 100% attendance
  9. Servicing Solutions at 7.0 or above
  10. Completed % of welcome calls
  11. POP% stayed at or is above 80%
  12. PCS is above 4.5
  13. Repeats are at 13% or below
  14. Went Above and Beyond for 5 customers
  15. Provided assistance to another team member during a call
  16. AHT Goal was met for the month
  17. Received 4star/100
  18. Received 4 star/100
  19. Did not receive a deduction while documenting a Promise to Pay
  20. "How can we improve our service for you?"
  21. Contact numbers were provided with every transfer
  22. Offered 25% of Products/Services
  23. PTS completed/timecard completed weekly
  24. Clean desk for audit