PCS isabove4.5Received4star/100PTScompleted/timecardcompleted weeklyRepeatsare at13% orbelowReceived4star/100POP%stayed ator is above80%AHT Goalwas metfor themonth"How canwe improveour servicefor you?"Went Aboveand Beyondfor 5customersReceived3star/100Offered 25% ofProducts/ServicesServicingSolutionsat 7.0 oraboveReceived4star/100Did not receivea deductionwhileprocessing aOne TimePayment"Thank youfor briningthis to ourattention"Cleandesk forauditProvidedassistance toanother teammemberduring a callCompleted% ofwelcomecallsCorrectlyverified allmailingaddressesContactnumbers wereprovided withevery transfer100%attendanceReceived3star/100AAO hasstayed oris under95.00Did not receivea deductionwhiledocumenting aPromise to PayPCS isabove4.5Received4star/100PTScompleted/timecardcompleted weeklyRepeatsare at13% orbelowReceived4star/100POP%stayed ator is above80%AHT Goalwas metfor themonth"How canwe improveour servicefor you?"Went Aboveand Beyondfor 5customersReceived3star/100Offered 25% ofProducts/ServicesServicingSolutionsat 7.0 oraboveReceived4star/100Did not receivea deductionwhileprocessing aOne TimePayment"Thank youfor briningthis to ourattention"Cleandesk forauditProvidedassistance toanother teammemberduring a callCompleted% ofwelcomecallsCorrectlyverified allmailingaddressesContactnumbers wereprovided withevery transfer100%attendanceReceived3star/100AAO hasstayed oris under95.00Did not receivea deductionwhiledocumenting aPromise to Pay

Monthly Goals for May - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PCS is above 4.5
  2. Received 4 star/100
  3. PTS completed/timecard completed weekly
  4. Repeats are at 13% or below
  5. Received 4star/100
  6. POP% stayed at or is above 80%
  7. AHT Goal was met for the month
  8. "How can we improve our service for you?"
  9. Went Above and Beyond for 5 customers
  10. Received 3star/100
  11. Offered 25% of Products/Services
  12. Servicing Solutions at 7.0 or above
  13. Received 4star/100
  14. Did not receive a deduction while processing a One Time Payment
  15. "Thank you for brining this to our attention"
  16. Clean desk for audit
  17. Provided assistance to another team member during a call
  18. Completed % of welcome calls
  19. Correctly verified all mailing addresses
  20. Contact numbers were provided with every transfer
  21. 100% attendance
  22. Received 3star/100
  23. AAO has stayed or is under 95.00
  24. Did not receive a deduction while documenting a Promise to Pay