Spokewith aJessicaAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10Asked 15clarifyingquestionsAdapted toeverycustomer'ssocial styleMeet AHTgoal forthe dayOfferedPTO/Onlineaccess to75% ofcustomersCompletedPTS forthe dayCleandesk forauditAfter callwork isbelow15:00"What otherquestionscan Iaddress foryou today?"Providedspecificassurance ofhelp with everycustomerCorrectlyprocessed10 OneTimepaymentsFREE:)All dayattendanceAccessed 15MWPDocumentsduring call toassist customerSpokewith aJessicaAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10Asked 15clarifyingquestionsAdapted toeverycustomer'ssocial styleMeet AHTgoal forthe dayOfferedPTO/Onlineaccess to75% ofcustomersCompletedPTS forthe dayCleandesk forauditAfter callwork isbelow15:00"What otherquestionscan Iaddress foryou today?"Providedspecificassurance ofhelp with everycustomerCorrectlyprocessed10 OneTimepaymentsFREE:)All dayattendanceAccessed 15MWPDocumentsduring call toassist customer

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with a Jessica
  2. Avoided unnecessary holds/pauses
  3. "How can I provide you with exceptional customer service?" x10
  4. Asked 15 clarifying questions
  5. Adapted to every customer's social style
  6. Meet AHT goal for the day
  7. Offered PTO/Online access to 75% of customers
  8. Completed PTS for the day
  9. Clean desk for audit
  10. After call work is below 15:00
  11. "What other questions can I address for you today?"
  12. Provided specific assurance of help with every customer
  13. Correctly processed 10 One Time payments
  14. FREE :)
  15. All day attendance
  16. Accessed 15 MWP Documents during call to assist customer