(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke with a Jessica
Completed PTS for the day
Provided specific assurance of help with every customer
Asked 15 clarifying questions
Adapted to every customer's social style
"What other questions can I address for you today?"
All day attendance
After call work is below 15:00
FREE :)
Meet AHT goal for the day
Avoided unnecessary holds/pauses
Offered PTO/Online access to 75% of customers
Accessed 15 MWP Documents during call to assist customer
"How can I provide you with exceptional customer service?" x10
