FREE:)"What otherquestionscan Iaddress foryou today?"Meet AHTgoal forthe dayAsked 15clarifyingquestionsAfter callwork isbelow15:00Providedspecificassurance ofhelp with everycustomerCleandesk forauditSpokewith aJessicaCompletedPTS forthe dayAll dayattendanceAccessed 15MWPDocumentsduring call toassist customerAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10OfferedPTO/Onlineaccess to75% ofcustomersAdapted toeverycustomer'ssocial styleCorrectlyprocessed10 OneTimepaymentsFREE:)"What otherquestionscan Iaddress foryou today?"Meet AHTgoal forthe dayAsked 15clarifyingquestionsAfter callwork isbelow15:00Providedspecificassurance ofhelp with everycustomerCleandesk forauditSpokewith aJessicaCompletedPTS forthe dayAll dayattendanceAccessed 15MWPDocumentsduring call toassist customerAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10OfferedPTO/Onlineaccess to75% ofcustomersAdapted toeverycustomer'ssocial styleCorrectlyprocessed10 OneTimepayments

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE :)
  2. "What other questions can I address for you today?"
  3. Meet AHT goal for the day
  4. Asked 15 clarifying questions
  5. After call work is below 15:00
  6. Provided specific assurance of help with every customer
  7. Clean desk for audit
  8. Spoke with a Jessica
  9. Completed PTS for the day
  10. All day attendance
  11. Accessed 15 MWP Documents during call to assist customer
  12. Avoided unnecessary holds/pauses
  13. "How can I provide you with exceptional customer service?" x10
  14. Offered PTO/Online access to 75% of customers
  15. Adapted to every customer's social style
  16. Correctly processed 10 One Time payments