Adapted toeverycustomer'ssocial styleMeet AHTgoal forthe daySpokewith aJessicaProvidedspecificassurance ofhelp with everycustomerCorrectlyprocessed10 OneTimepaymentsAccessed 15MWPDocumentsduring call toassist customerCompletedPTS forthe dayAfter callwork isbelow15:00FREE:)Cleandesk forauditAll dayattendance"What otherquestionscan Iaddress foryou today?"Asked 15clarifyingquestions"How can Iprovide youwith exceptionalcustomerservice?" x10Avoidedunnecessaryholds/pausesOfferedPTO/Onlineaccess to75% ofcustomersAdapted toeverycustomer'ssocial styleMeet AHTgoal forthe daySpokewith aJessicaProvidedspecificassurance ofhelp with everycustomerCorrectlyprocessed10 OneTimepaymentsAccessed 15MWPDocumentsduring call toassist customerCompletedPTS forthe dayAfter callwork isbelow15:00FREE:)Cleandesk forauditAll dayattendance"What otherquestionscan Iaddress foryou today?"Asked 15clarifyingquestions"How can Iprovide youwith exceptionalcustomerservice?" x10Avoidedunnecessaryholds/pausesOfferedPTO/Onlineaccess to75% ofcustomers

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adapted to every customer's social style
  2. Meet AHT goal for the day
  3. Spoke with a Jessica
  4. Provided specific assurance of help with every customer
  5. Correctly processed 10 One Time payments
  6. Accessed 15 MWP Documents during call to assist customer
  7. Completed PTS for the day
  8. After call work is below 15:00
  9. FREE :)
  10. Clean desk for audit
  11. All day attendance
  12. "What other questions can I address for you today?"
  13. Asked 15 clarifying questions
  14. "How can I provide you with exceptional customer service?" x10
  15. Avoided unnecessary holds/pauses
  16. Offered PTO/Online access to 75% of customers