OfferedPTO/Onlineaccess to75% ofcustomersFREE:)"What otherquestionscan Iaddress foryou today?"Cleandesk forauditSpokewith aJessicaAdapted toeverycustomer'ssocial styleCompletedPTS forthe dayAccessed 15MWPDocumentsduring call toassist customerAll dayattendanceCorrectlyprocessed10 OneTimepaymentsProvidedspecificassurance ofhelp with everycustomerAsked 15clarifyingquestionsMeet AHTgoal forthe day"How can Iprovide youwith exceptionalcustomerservice?" x10After callwork isbelow15:00Avoidedunnecessaryholds/pausesOfferedPTO/Onlineaccess to75% ofcustomersFREE:)"What otherquestionscan Iaddress foryou today?"Cleandesk forauditSpokewith aJessicaAdapted toeverycustomer'ssocial styleCompletedPTS forthe dayAccessed 15MWPDocumentsduring call toassist customerAll dayattendanceCorrectlyprocessed10 OneTimepaymentsProvidedspecificassurance ofhelp with everycustomerAsked 15clarifyingquestionsMeet AHTgoal forthe day"How can Iprovide youwith exceptionalcustomerservice?" x10After callwork isbelow15:00Avoidedunnecessaryholds/pauses

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered PTO/Online access to 75% of customers
  2. FREE :)
  3. "What other questions can I address for you today?"
  4. Clean desk for audit
  5. Spoke with a Jessica
  6. Adapted to every customer's social style
  7. Completed PTS for the day
  8. Accessed 15 MWP Documents during call to assist customer
  9. All day attendance
  10. Correctly processed 10 One Time payments
  11. Provided specific assurance of help with every customer
  12. Asked 15 clarifying questions
  13. Meet AHT goal for the day
  14. "How can I provide you with exceptional customer service?" x10
  15. After call work is below 15:00
  16. Avoided unnecessary holds/pauses