"What otherquestionscan Iaddress foryou today?"Cleandesk forauditAdapted toeverycustomer'ssocial styleFREE:)All dayattendanceCompletedPTS forthe dayOfferedPTO/Onlineaccess to75% ofcustomersProvidedspecificassurance ofhelp with everycustomerAccessed 15MWPDocumentsduring call toassist customerAsked 15clarifyingquestionsAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10After callwork isbelow15:00Spokewith aJessicaCorrectlyprocessed10 OneTimepaymentsMeet AHTgoal forthe day"What otherquestionscan Iaddress foryou today?"Cleandesk forauditAdapted toeverycustomer'ssocial styleFREE:)All dayattendanceCompletedPTS forthe dayOfferedPTO/Onlineaccess to75% ofcustomersProvidedspecificassurance ofhelp with everycustomerAccessed 15MWPDocumentsduring call toassist customerAsked 15clarifyingquestionsAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10After callwork isbelow15:00Spokewith aJessicaCorrectlyprocessed10 OneTimepaymentsMeet AHTgoal forthe day

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What other questions can I address for you today?"
  2. Clean desk for audit
  3. Adapted to every customer's social style
  4. FREE :)
  5. All day attendance
  6. Completed PTS for the day
  7. Offered PTO/Online access to 75% of customers
  8. Provided specific assurance of help with every customer
  9. Accessed 15 MWP Documents during call to assist customer
  10. Asked 15 clarifying questions
  11. Avoided unnecessary holds/pauses
  12. "How can I provide you with exceptional customer service?" x10
  13. After call work is below 15:00
  14. Spoke with a Jessica
  15. Correctly processed 10 One Time payments
  16. Meet AHT goal for the day