All dayattendanceAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10Providedspecificassurance ofhelp with everycustomerAccessed 15MWPDocumentsduring call toassist customerFREE:)After callwork isbelow15:00Meet AHTgoal forthe daySpokewith aJessicaCorrectlyprocessed10 OneTimepaymentsAdapted toeverycustomer'ssocial styleAsked 15clarifyingquestions"What otherquestionscan Iaddress foryou today?"OfferedPTO/Onlineaccess to75% ofcustomersCleandesk forauditCompletedPTS forthe dayAll dayattendanceAvoidedunnecessaryholds/pauses"How can Iprovide youwith exceptionalcustomerservice?" x10Providedspecificassurance ofhelp with everycustomerAccessed 15MWPDocumentsduring call toassist customerFREE:)After callwork isbelow15:00Meet AHTgoal forthe daySpokewith aJessicaCorrectlyprocessed10 OneTimepaymentsAdapted toeverycustomer'ssocial styleAsked 15clarifyingquestions"What otherquestionscan Iaddress foryou today?"OfferedPTO/Onlineaccess to75% ofcustomersCleandesk forauditCompletedPTS forthe day

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All day attendance
  2. Avoided unnecessary holds/pauses
  3. "How can I provide you with exceptional customer service?" x10
  4. Provided specific assurance of help with every customer
  5. Accessed 15 MWP Documents during call to assist customer
  6. FREE :)
  7. After call work is below 15:00
  8. Meet AHT goal for the day
  9. Spoke with a Jessica
  10. Correctly processed 10 One Time payments
  11. Adapted to every customer's social style
  12. Asked 15 clarifying questions
  13. "What other questions can I address for you today?"
  14. Offered PTO/Online access to 75% of customers
  15. Clean desk for audit
  16. Completed PTS for the day