Accessed 15MWPDocumentsduring call toassist customerFREE:)All dayattendanceCompletedPTS forthe day"How can Iprovide youwith exceptionalcustomerservice?" x10After callwork isbelow15:00Cleandesk forauditMeet AHTgoal forthe dayAdapted toeverycustomer'ssocial style"What otherquestionscan Iaddress foryou today?"Asked 15clarifyingquestionsOfferedPTO/Onlineaccess to75% ofcustomersSpokewith aJessicaProvidedspecificassurance ofhelp with everycustomerAvoidedunnecessaryholds/pausesCorrectlyprocessed10 OneTimepaymentsAccessed 15MWPDocumentsduring call toassist customerFREE:)All dayattendanceCompletedPTS forthe day"How can Iprovide youwith exceptionalcustomerservice?" x10After callwork isbelow15:00Cleandesk forauditMeet AHTgoal forthe dayAdapted toeverycustomer'ssocial style"What otherquestionscan Iaddress foryou today?"Asked 15clarifyingquestionsOfferedPTO/Onlineaccess to75% ofcustomersSpokewith aJessicaProvidedspecificassurance ofhelp with everycustomerAvoidedunnecessaryholds/pausesCorrectlyprocessed10 OneTimepayments

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accessed 15 MWP Documents during call to assist customer
  2. FREE :)
  3. All day attendance
  4. Completed PTS for the day
  5. "How can I provide you with exceptional customer service?" x10
  6. After call work is below 15:00
  7. Clean desk for audit
  8. Meet AHT goal for the day
  9. Adapted to every customer's social style
  10. "What other questions can I address for you today?"
  11. Asked 15 clarifying questions
  12. Offered PTO/Online access to 75% of customers
  13. Spoke with a Jessica
  14. Provided specific assurance of help with every customer
  15. Avoided unnecessary holds/pauses
  16. Correctly processed 10 One Time payments