Asked 15clarifyingquestionsAdapted toeverycustomer'ssocial style"What otherquestionscan Iaddress foryou today?"Meet AHTgoal forthe dayAll dayattendanceAfter callwork isbelow15:00Providedspecificassurance ofhelp with everycustomerAvoidedunnecessaryholds/pausesCleandesk forauditAccessed 15MWPDocumentsduring call toassist customerFREE:)CompletedPTS forthe day"How can Iprovide youwith exceptionalcustomerservice?" x10Correctlyprocessed10 OneTimepaymentsSpokewith aJessicaOfferedPTO/Onlineaccess to75% ofcustomersAsked 15clarifyingquestionsAdapted toeverycustomer'ssocial style"What otherquestionscan Iaddress foryou today?"Meet AHTgoal forthe dayAll dayattendanceAfter callwork isbelow15:00Providedspecificassurance ofhelp with everycustomerAvoidedunnecessaryholds/pausesCleandesk forauditAccessed 15MWPDocumentsduring call toassist customerFREE:)CompletedPTS forthe day"How can Iprovide youwith exceptionalcustomerservice?" x10Correctlyprocessed10 OneTimepaymentsSpokewith aJessicaOfferedPTO/Onlineaccess to75% ofcustomers

Daily Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Asked 15 clarifying questions
  2. Adapted to every customer's social style
  3. "What other questions can I address for you today?"
  4. Meet AHT goal for the day
  5. All day attendance
  6. After call work is below 15:00
  7. Provided specific assurance of help with every customer
  8. Avoided unnecessary holds/pauses
  9. Clean desk for audit
  10. Accessed 15 MWP Documents during call to assist customer
  11. FREE :)
  12. Completed PTS for the day
  13. "How can I provide you with exceptional customer service?" x10
  14. Correctly processed 10 One Time payments
  15. Spoke with a Jessica
  16. Offered PTO/Online access to 75% of customers