(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Completed PTS for the day
Spoke with a Jessica
Correctly processed 10 One Time payments
After call work is below 15:00
Adapted to every customer's social style
Avoided unnecessary holds/pauses
Provided specific assurance of help with every customer
All day attendance
Offered PTO/Online access to 75% of customers
"How can I provide you with exceptional customer service?" x10
Meet AHT goal for the day
"What other questions can I address for you today?"
FREE :)
Clean desk for audit
Asked 15 clarifying questions
Accessed 15 MWP Documents during call to assist customer
