(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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engaged about the weekend
had a personal conversation w/customer
offered follow up
used empathy
used caring responses
engaged about your day
stated "I care about your issue"
explained why you couldn't process customers request
