(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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gave the customer pccl #
read disclosures
engaged about the weekend
stated "I care about your issue"
used caring responses
gave a turnaround time frame
used probing questions
explained why you couldn't process customers request
