(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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engaged about the noise in their background
used the phrase "happy to hear that"
read disclosures
used probing questions
offered a service
used empathy
discussed benefits of a feature
used caring responses
gave the customer pccl international #
engaged about your day
explained why you couldn't process customers request
