(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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offered follow up
read disclosures
gave the customer pccl #
discussed benefits of a feature
engaged about traveling details
engaged about the weekend
gave the customer pccl international #
used caring responses
had a personal conversation w/customer
gave a turnaround time frame
offered follow up
engaged about the weather
asked before placing customer on hold
explained why you couldn't process customers request
