10 truefirst-callresolutionsin a dayHit a 20-tokenmilestoneReceived anemail thank-you from aclinicianUpdatedpayrollerror log7 positivesurveysreceivedin a weekYou Make aDifferencefrom anotherdeptPresentedan idea ata teammeetingSent tokento someonein anotherdeptEmailed CLNTCs insteadof redirectingto TSCShadowedsomeonein anotherdeptFinished theweek withall 4s/5s onsurveysHelpedanother CAMw/10 itemsfrom TAPHandled anescalationcall w/outtransferringtoleadExplaineda CSconcept toa non-CAMCalled a clinicon behalf ofCLN to verifyunitemizedreceiptHit a 40-tokenmilestoneLearned anew concept -explain toBecky asproofCompleted aTouchpointforanother CAMUpdatedthe TPerror log3 positivesurveycommentsreceived in aweekAssisted afellowCAM witha questionLocated atimecardin the faxserverKeyed afellowCAM's TCsin CardiffResolvedanotherCAM'sopen case10 truefirst-callresolutionsin a dayHit a 20-tokenmilestoneReceived anemail thank-you from aclinicianUpdatedpayrollerror log7 positivesurveysreceivedin a weekYou Make aDifferencefrom anotherdeptPresentedan idea ata teammeetingSent tokento someonein anotherdeptEmailed CLNTCs insteadof redirectingto TSCShadowedsomeonein anotherdeptFinished theweek withall 4s/5s onsurveysHelpedanother CAMw/10 itemsfrom TAPHandled anescalationcall w/outtransferringtoleadExplaineda CSconcept toa non-CAMCalled a clinicon behalf ofCLN to verifyunitemizedreceiptHit a 40-tokenmilestoneLearned anew concept -explain toBecky asproofCompleted aTouchpointforanother CAMUpdatedthe TPerror log3 positivesurveycommentsreceived in aweekAssisted afellowCAM witha questionLocated atimecardin the faxserverKeyed afellowCAM's TCsin CardiffResolvedanotherCAM'sopen case

Quarter Three Survey Contest! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 true first-call resolutions in a day
  2. Hit a 20-token milestone
  3. Received an email thank-you from a clinician
  4. Updated payroll error log
  5. 7 positive surveys received in a week
  6. You Make a Difference from another dept
  7. Presented an idea at a team meeting
  8. Sent token to someone in another dept
  9. Emailed CLN TCs instead of redirecting to TSC
  10. Shadowed someone in another dept
  11. Finished the week with all 4s/5s on surveys
  12. Helped another CAM w/10 items from TAP
  13. Handled an escalation call w/out transferringto lead
  14. Explained a CS concept to a non-CAM
  15. Called a clinic on behalf of CLN to verify unitemized receipt
  16. Hit a 40-token milestone
  17. Learned a new concept - explain to Becky as proof
  18. Completed a Touchpointfor another CAM
  19. Updated the TP error log
  20. 3 positive survey comments received in a week
  21. Assisted a fellow CAM with a question
  22. Located a timecard in the fax server
  23. Keyed a fellow CAM's TCs in Cardiff
  24. Resolved another CAM's open case