Learned anew concept -explain toBecky asproofShadowedsomeonein anotherdeptCompleted aTouchpointfor anotherCAMCalled a clinicon behalf ofCLN to verifyunitemizedreceipt7 positivesurveysreceivedin a weekUpdatedpayrollerror log3 positivesurveycommentsreceived in aweekSent tokento someonein anotherdeptHelpedanother CAMw/10 itemsfrom TAPExplaineda CSconcept toa non-CAMAssisted afellowCAM witha questionReceived anemail thank-you from aclinicianKeyed afellowCAM's TCsin CardiffEmailed CLNTCs insteadof redirectingto TSCPresentedan idea ata teammeetingResolvedanotherCAM'sopen caseHit a 40-tokenmilestoneLocated atimecardin the faxserverUpdatedthe TPerror logHit a 20-tokenmilestoneYou Make aDifferencefrom anotherdept10 truefirst-callresolutionsin a dayFinished theweek withall 4s/5s onsurveysHandled anescalationcall w/outtransferringto leadLearned anew concept -explain toBecky asproofShadowedsomeonein anotherdeptCompleted aTouchpointfor anotherCAMCalled a clinicon behalf ofCLN to verifyunitemizedreceipt7 positivesurveysreceivedin a weekUpdatedpayrollerror log3 positivesurveycommentsreceived in aweekSent tokento someonein anotherdeptHelpedanother CAMw/10 itemsfrom TAPExplaineda CSconcept toa non-CAMAssisted afellowCAM witha questionReceived anemail thank-you from aclinicianKeyed afellowCAM's TCsin CardiffEmailed CLNTCs insteadof redirectingto TSCPresentedan idea ata teammeetingResolvedanotherCAM'sopen caseHit a 40-tokenmilestoneLocated atimecardin the faxserverUpdatedthe TPerror logHit a 20-tokenmilestoneYou Make aDifferencefrom anotherdept10 truefirst-callresolutionsin a dayFinished theweek withall 4s/5s onsurveysHandled anescalationcall w/outtransferringto lead

Quarter Three Survey Contest! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learned a new concept - explain to Becky as proof
  2. Shadowed someone in another dept
  3. Completed a Touchpoint for another CAM
  4. Called a clinic on behalf of CLN to verify unitemized receipt
  5. 7 positive surveys received in a week
  6. Updated payroll error log
  7. 3 positive survey comments received in a week
  8. Sent token to someone in another dept
  9. Helped another CAM w/10 items from TAP
  10. Explained a CS concept to a non-CAM
  11. Assisted a fellow CAM with a question
  12. Received an email thank-you from a clinician
  13. Keyed a fellow CAM's TCs in Cardiff
  14. Emailed CLN TCs instead of redirecting to TSC
  15. Presented an idea at a team meeting
  16. Resolved another CAM's open case
  17. Hit a 40-token milestone
  18. Located a timecard in the fax server
  19. Updated the TP error log
  20. Hit a 20-token milestone
  21. You Make a Difference from another dept
  22. 10 true first-call resolutions in a day
  23. Finished the week with all 4s/5s on surveys
  24. Handled an escalation call w/out transferring to lead