Listed /InculdedPartner'sCS #CompletedCourse inSOCAcademySent emailto CustomerSuccessusing ETCFramedBreak-FixCaseVerifiedWarrantyAskManagerforAssistanceCompletedNimble PRCreateda NewAccountSentemail toLogisticsusing ETCCompletedCLPregameTransferreda CallSentReturnLabelRequestRespondedto emailregardingcase (ETC)Spoke withPartnerregardingCSFramedInstallationCase(INFINIDAT)CompletedCaseAuditsClockedout forLunchPlaceCommentsin a CaseSent NewCase Reply-Email usingETCMet CaseFramingSLAMadeMorningof CallsManuallycreatedReturnLabelCreateda NewContactClosed aCase(Duplicate)Listed /InculdedPartner'sCS #CompletedCourse inSOCAcademySent emailto CustomerSuccessusing ETCFramedBreak-FixCaseVerifiedWarrantyAskManagerforAssistanceCompletedNimble PRCreateda NewAccountSentemail toLogisticsusing ETCCompletedCLPregameTransferreda CallSentReturnLabelRequestRespondedto emailregardingcase (ETC)Spoke withPartnerregardingCSFramedInstallationCase(INFINIDAT)CompletedCaseAuditsClockedout forLunchPlaceCommentsin a CaseSent NewCase Reply-Email usingETCMet CaseFramingSLAMadeMorningof CallsManuallycreatedReturnLabelCreateda NewContactClosed aCase(Duplicate)

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listed / Inculded Partner's CS #
  2. Completed Course in SOC Academy
  3. Sent email to Customer Success using ETC
  4. Framed Break-Fix Case
  5. Verified Warranty
  6. Ask Manager for Assistance
  7. Completed Nimble PR
  8. Created a New Account
  9. Sent email to Logistics using ETC
  10. Completed CL Pregame
  11. Transferred a Call
  12. Sent Return Label Request
  13. Responded to email regarding case (ETC)
  14. Spoke with Partner regarding CS
  15. Framed Installation Case (INFINIDAT)
  16. Completed Case Audits
  17. Clocked out for Lunch
  18. Place Comments in a Case
  19. Sent New Case Reply- Email using ETC
  20. Met Case Framing SLA
  21. Made Morning of Calls
  22. Manually created Return Label
  23. Created a New Contact
  24. Closed a Case (Duplicate)