Met CaseFramingSLACompletedCaseAuditsListed /InculdedPartner'sCS #ManuallycreatedReturnLabelRespondedto emailregardingcase (ETC)AskManagerforAssistanceFramedInstallationCase(INFINIDAT)VerifiedWarrantySentReturnLabelRequestSent emailto CustomerSuccessusing ETCMadeMorningof CallsPlaceCommentsin a CaseFramedBreak-FixCaseTransferreda CallSentemail toLogisticsusing ETCCompletedCLPregameCompletedCourse inSOCAcademyCompletedNimble PRClosed aCase(Duplicate)Spoke withPartnerregardingCSSent NewCase Reply-Email usingETCCreateda NewAccountClockedout forLunchCreateda NewContactMet CaseFramingSLACompletedCaseAuditsListed /InculdedPartner'sCS #ManuallycreatedReturnLabelRespondedto emailregardingcase (ETC)AskManagerforAssistanceFramedInstallationCase(INFINIDAT)VerifiedWarrantySentReturnLabelRequestSent emailto CustomerSuccessusing ETCMadeMorningof CallsPlaceCommentsin a CaseFramedBreak-FixCaseTransferreda CallSentemail toLogisticsusing ETCCompletedCLPregameCompletedCourse inSOCAcademyCompletedNimble PRClosed aCase(Duplicate)Spoke withPartnerregardingCSSent NewCase Reply-Email usingETCCreateda NewAccountClockedout forLunchCreateda NewContact

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Met Case Framing SLA
  2. Completed Case Audits
  3. Listed / Inculded Partner's CS #
  4. Manually created Return Label
  5. Responded to email regarding case (ETC)
  6. Ask Manager for Assistance
  7. Framed Installation Case (INFINIDAT)
  8. Verified Warranty
  9. Sent Return Label Request
  10. Sent email to Customer Success using ETC
  11. Made Morning of Calls
  12. Place Comments in a Case
  13. Framed Break-Fix Case
  14. Transferred a Call
  15. Sent email to Logistics using ETC
  16. Completed CL Pregame
  17. Completed Course in SOC Academy
  18. Completed Nimble PR
  19. Closed a Case (Duplicate)
  20. Spoke with Partner regarding CS
  21. Sent New Case Reply- Email using ETC
  22. Created a New Account
  23. Clocked out for Lunch
  24. Created a New Contact