Sent NewCase Reply-Email usingETCListed /InculdedPartner'sCS #CompletedCaseAuditsMet CaseFramingSLASpoke withPartnerregardingCSClockedout forLunchCreateda NewContactRespondedto emailregardingcase (ETC)FramedBreak-FixCaseTransferreda CallCreateda NewAccountFramedInstallationCase(INFINIDAT)CompletedCourse inSOCAcademyAskManagerforAssistancePlaceCommentsin a CaseSentReturnLabelRequestMadeMorningof CallsSentemail toLogisticsusing ETCCompletedCLPregameSent emailto CustomerSuccessusing ETCCompletedNimble PRClosed aCase(Duplicate)ManuallycreatedReturnLabelVerifiedWarrantySent NewCase Reply-Email usingETCListed /InculdedPartner'sCS #CompletedCaseAuditsMet CaseFramingSLASpoke withPartnerregardingCSClockedout forLunchCreateda NewContactRespondedto emailregardingcase (ETC)FramedBreak-FixCaseTransferreda CallCreateda NewAccountFramedInstallationCase(INFINIDAT)CompletedCourse inSOCAcademyAskManagerforAssistancePlaceCommentsin a CaseSentReturnLabelRequestMadeMorningof CallsSentemail toLogisticsusing ETCCompletedCLPregameSent emailto CustomerSuccessusing ETCCompletedNimble PRClosed aCase(Duplicate)ManuallycreatedReturnLabelVerifiedWarranty

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent New Case Reply- Email using ETC
  2. Listed / Inculded Partner's CS #
  3. Completed Case Audits
  4. Met Case Framing SLA
  5. Spoke with Partner regarding CS
  6. Clocked out for Lunch
  7. Created a New Contact
  8. Responded to email regarding case (ETC)
  9. Framed Break-Fix Case
  10. Transferred a Call
  11. Created a New Account
  12. Framed Installation Case (INFINIDAT)
  13. Completed Course in SOC Academy
  14. Ask Manager for Assistance
  15. Place Comments in a Case
  16. Sent Return Label Request
  17. Made Morning of Calls
  18. Sent email to Logistics using ETC
  19. Completed CL Pregame
  20. Sent email to Customer Success using ETC
  21. Completed Nimble PR
  22. Closed a Case (Duplicate)
  23. Manually created Return Label
  24. Verified Warranty