Createda NewContactTransferreda CallRespondedto emailregardingcase (ETC)Sent NewCase Reply-Email usingETCCompletedCLPregameMet CaseFramingSLAClockedout forLunchListed /InculdedPartner'sCS #PlaceCommentsin a CaseAskManagerforAssistanceSentReturnLabelRequestCompletedNimble PRCreateda NewAccountVerifiedWarrantyCompletedCourse inSOCAcademyMadeMorningof CallsFramedInstallationCase(INFINIDAT)FramedBreak-FixCaseSpoke withPartnerregardingCSSent emailto CustomerSuccessusing ETCSentemail toLogisticsusing ETCCompletedCaseAuditsManuallycreatedReturnLabelClosed aCase(Duplicate)Createda NewContactTransferreda CallRespondedto emailregardingcase (ETC)Sent NewCase Reply-Email usingETCCompletedCLPregameMet CaseFramingSLAClockedout forLunchListed /InculdedPartner'sCS #PlaceCommentsin a CaseAskManagerforAssistanceSentReturnLabelRequestCompletedNimble PRCreateda NewAccountVerifiedWarrantyCompletedCourse inSOCAcademyMadeMorningof CallsFramedInstallationCase(INFINIDAT)FramedBreak-FixCaseSpoke withPartnerregardingCSSent emailto CustomerSuccessusing ETCSentemail toLogisticsusing ETCCompletedCaseAuditsManuallycreatedReturnLabelClosed aCase(Duplicate)

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a New Contact
  2. Transferred a Call
  3. Responded to email regarding case (ETC)
  4. Sent New Case Reply- Email using ETC
  5. Completed CL Pregame
  6. Met Case Framing SLA
  7. Clocked out for Lunch
  8. Listed / Inculded Partner's CS #
  9. Place Comments in a Case
  10. Ask Manager for Assistance
  11. Sent Return Label Request
  12. Completed Nimble PR
  13. Created a New Account
  14. Verified Warranty
  15. Completed Course in SOC Academy
  16. Made Morning of Calls
  17. Framed Installation Case (INFINIDAT)
  18. Framed Break-Fix Case
  19. Spoke with Partner regarding CS
  20. Sent email to Customer Success using ETC
  21. Sent email to Logistics using ETC
  22. Completed Case Audits
  23. Manually created Return Label
  24. Closed a Case (Duplicate)