Clockedout forLunchRespondedto emailregardingcase (ETC)ManuallycreatedReturnLabelAskManagerforAssistanceFramedInstallationCase(INFINIDAT)Closed aCase(Duplicate)FramedBreak-FixCaseSent NewCase Reply-Email usingETCSentemail toLogisticsusing ETCListed /InculdedPartner'sCS #CompletedCourse inSOCAcademySent emailto CustomerSuccessusing ETCCompletedCLPregameCreateda NewAccountCompletedNimble PRPlaceCommentsin a CaseSpoke withPartnerregardingCSCreateda NewContactCompletedCaseAuditsTransferreda CallVerifiedWarrantySentReturnLabelRequestMet CaseFramingSLAMadeMorningof CallsClockedout forLunchRespondedto emailregardingcase (ETC)ManuallycreatedReturnLabelAskManagerforAssistanceFramedInstallationCase(INFINIDAT)Closed aCase(Duplicate)FramedBreak-FixCaseSent NewCase Reply-Email usingETCSentemail toLogisticsusing ETCListed /InculdedPartner'sCS #CompletedCourse inSOCAcademySent emailto CustomerSuccessusing ETCCompletedCLPregameCreateda NewAccountCompletedNimble PRPlaceCommentsin a CaseSpoke withPartnerregardingCSCreateda NewContactCompletedCaseAuditsTransferreda CallVerifiedWarrantySentReturnLabelRequestMet CaseFramingSLAMadeMorningof Calls

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clocked out for Lunch
  2. Responded to email regarding case (ETC)
  3. Manually created Return Label
  4. Ask Manager for Assistance
  5. Framed Installation Case (INFINIDAT)
  6. Closed a Case (Duplicate)
  7. Framed Break-Fix Case
  8. Sent New Case Reply- Email using ETC
  9. Sent email to Logistics using ETC
  10. Listed / Inculded Partner's CS #
  11. Completed Course in SOC Academy
  12. Sent email to Customer Success using ETC
  13. Completed CL Pregame
  14. Created a New Account
  15. Completed Nimble PR
  16. Place Comments in a Case
  17. Spoke with Partner regarding CS
  18. Created a New Contact
  19. Completed Case Audits
  20. Transferred a Call
  21. Verified Warranty
  22. Sent Return Label Request
  23. Met Case Framing SLA
  24. Made Morning of Calls