FramedInstallationCase(INFINIDAT)Transferreda CallFramedBreak-FixCaseCompletedCourse inSOCAcademyListed /InculdedPartner'sCS #Createda NewContactAskManagerforAssistanceRespondedto emailregardingcase (ETC)CompletedCaseAuditsCreateda NewAccountSentemail toLogisticsusing ETCSent NewCase Reply-Email usingETCCompletedCLPregameSent emailto CustomerSuccessusing ETCClosed aCase(Duplicate)Met CaseFramingSLAClockedout forLunchPlaceCommentsin a CaseMadeMorningof CallsManuallycreatedReturnLabelVerifiedWarrantySpoke withPartnerregardingCSCompletedNimble PRSentReturnLabelRequestFramedInstallationCase(INFINIDAT)Transferreda CallFramedBreak-FixCaseCompletedCourse inSOCAcademyListed /InculdedPartner'sCS #Createda NewContactAskManagerforAssistanceRespondedto emailregardingcase (ETC)CompletedCaseAuditsCreateda NewAccountSentemail toLogisticsusing ETCSent NewCase Reply-Email usingETCCompletedCLPregameSent emailto CustomerSuccessusing ETCClosed aCase(Duplicate)Met CaseFramingSLAClockedout forLunchPlaceCommentsin a CaseMadeMorningof CallsManuallycreatedReturnLabelVerifiedWarrantySpoke withPartnerregardingCSCompletedNimble PRSentReturnLabelRequest

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Framed Installation Case (INFINIDAT)
  2. Transferred a Call
  3. Framed Break-Fix Case
  4. Completed Course in SOC Academy
  5. Listed / Inculded Partner's CS #
  6. Created a New Contact
  7. Ask Manager for Assistance
  8. Responded to email regarding case (ETC)
  9. Completed Case Audits
  10. Created a New Account
  11. Sent email to Logistics using ETC
  12. Sent New Case Reply- Email using ETC
  13. Completed CL Pregame
  14. Sent email to Customer Success using ETC
  15. Closed a Case (Duplicate)
  16. Met Case Framing SLA
  17. Clocked out for Lunch
  18. Place Comments in a Case
  19. Made Morning of Calls
  20. Manually created Return Label
  21. Verified Warranty
  22. Spoke with Partner regarding CS
  23. Completed Nimble PR
  24. Sent Return Label Request