CompletedCLPregamePlaceCommentsin a CaseRespondedto emailregardingcase (ETC)Createda NewAccountListed /InculdedPartner'sCS #Transferreda CallCompletedCourse inSOCAcademySent NewCase Reply-Email usingETCSent emailto CustomerSuccessusing ETCFramedInstallationCase(INFINIDAT)VerifiedWarrantyClosed aCase(Duplicate)FramedBreak-FixCaseSentemail toLogisticsusing ETCManuallycreatedReturnLabelMadeMorningof CallsSpoke withPartnerregardingCSClockedout forLunchCreateda NewContactSentReturnLabelRequestMet CaseFramingSLAAskManagerforAssistanceCompletedNimble PRCompletedCaseAuditsCompletedCLPregamePlaceCommentsin a CaseRespondedto emailregardingcase (ETC)Createda NewAccountListed /InculdedPartner'sCS #Transferreda CallCompletedCourse inSOCAcademySent NewCase Reply-Email usingETCSent emailto CustomerSuccessusing ETCFramedInstallationCase(INFINIDAT)VerifiedWarrantyClosed aCase(Duplicate)FramedBreak-FixCaseSentemail toLogisticsusing ETCManuallycreatedReturnLabelMadeMorningof CallsSpoke withPartnerregardingCSClockedout forLunchCreateda NewContactSentReturnLabelRequestMet CaseFramingSLAAskManagerforAssistanceCompletedNimble PRCompletedCaseAudits

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed CL Pregame
  2. Place Comments in a Case
  3. Responded to email regarding case (ETC)
  4. Created a New Account
  5. Listed / Inculded Partner's CS #
  6. Transferred a Call
  7. Completed Course in SOC Academy
  8. Sent New Case Reply- Email using ETC
  9. Sent email to Customer Success using ETC
  10. Framed Installation Case (INFINIDAT)
  11. Verified Warranty
  12. Closed a Case (Duplicate)
  13. Framed Break-Fix Case
  14. Sent email to Logistics using ETC
  15. Manually created Return Label
  16. Made Morning of Calls
  17. Spoke with Partner regarding CS
  18. Clocked out for Lunch
  19. Created a New Contact
  20. Sent Return Label Request
  21. Met Case Framing SLA
  22. Ask Manager for Assistance
  23. Completed Nimble PR
  24. Completed Case Audits