VerifiedWarrantySpoke withPartnerregardingCSSent emailto CustomerSuccessusing ETCSentemail toLogisticsusing ETCAskManagerforAssistanceListed /InculdedPartner'sCS #CompletedCaseAuditsClosed aCase(Duplicate)Createda NewAccountManuallycreatedReturnLabelCompletedCLPregameClockedout forLunchCreateda NewContactSentReturnLabelRequestFramedInstallationCase(INFINIDAT)CompletedCourse inSOCAcademySent NewCase Reply-Email usingETCTransferreda CallPlaceCommentsin a CaseMadeMorningof CallsFramedBreak-FixCaseMet CaseFramingSLACompletedNimble PRRespondedto emailregardingcase (ETC)VerifiedWarrantySpoke withPartnerregardingCSSent emailto CustomerSuccessusing ETCSentemail toLogisticsusing ETCAskManagerforAssistanceListed /InculdedPartner'sCS #CompletedCaseAuditsClosed aCase(Duplicate)Createda NewAccountManuallycreatedReturnLabelCompletedCLPregameClockedout forLunchCreateda NewContactSentReturnLabelRequestFramedInstallationCase(INFINIDAT)CompletedCourse inSOCAcademySent NewCase Reply-Email usingETCTransferreda CallPlaceCommentsin a CaseMadeMorningof CallsFramedBreak-FixCaseMet CaseFramingSLACompletedNimble PRRespondedto emailregardingcase (ETC)

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified Warranty
  2. Spoke with Partner regarding CS
  3. Sent email to Customer Success using ETC
  4. Sent email to Logistics using ETC
  5. Ask Manager for Assistance
  6. Listed / Inculded Partner's CS #
  7. Completed Case Audits
  8. Closed a Case (Duplicate)
  9. Created a New Account
  10. Manually created Return Label
  11. Completed CL Pregame
  12. Clocked out for Lunch
  13. Created a New Contact
  14. Sent Return Label Request
  15. Framed Installation Case (INFINIDAT)
  16. Completed Course in SOC Academy
  17. Sent New Case Reply- Email using ETC
  18. Transferred a Call
  19. Place Comments in a Case
  20. Made Morning of Calls
  21. Framed Break-Fix Case
  22. Met Case Framing SLA
  23. Completed Nimble PR
  24. Responded to email regarding case (ETC)