CompletedCLPregameCompletedCaseAuditsMet CaseFramingSLAManuallycreatedReturnLabelCreateda NewAccountClockedout forLunchSent NewCase Reply-Email usingETCAskManagerforAssistanceCompletedNimble PRCreateda NewContactSpoke withPartnerregardingCSCompletedCourse inSOCAcademySent emailto CustomerSuccessusing ETCSentReturnLabelRequestRespondedto emailregardingcase (ETC)FramedBreak-FixCasePlaceCommentsin a CaseTransferreda CallListed /InculdedPartner'sCS #Sentemail toLogisticsusing ETCMadeMorningof CallsClosed aCase(Duplicate)VerifiedWarrantyFramedInstallationCase(INFINIDAT)CompletedCLPregameCompletedCaseAuditsMet CaseFramingSLAManuallycreatedReturnLabelCreateda NewAccountClockedout forLunchSent NewCase Reply-Email usingETCAskManagerforAssistanceCompletedNimble PRCreateda NewContactSpoke withPartnerregardingCSCompletedCourse inSOCAcademySent emailto CustomerSuccessusing ETCSentReturnLabelRequestRespondedto emailregardingcase (ETC)FramedBreak-FixCasePlaceCommentsin a CaseTransferreda CallListed /InculdedPartner'sCS #Sentemail toLogisticsusing ETCMadeMorningof CallsClosed aCase(Duplicate)VerifiedWarrantyFramedInstallationCase(INFINIDAT)

SOC BINGO (CC) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed CL Pregame
  2. Completed Case Audits
  3. Met Case Framing SLA
  4. Manually created Return Label
  5. Created a New Account
  6. Clocked out for Lunch
  7. Sent New Case Reply- Email using ETC
  8. Ask Manager for Assistance
  9. Completed Nimble PR
  10. Created a New Contact
  11. Spoke with Partner regarding CS
  12. Completed Course in SOC Academy
  13. Sent email to Customer Success using ETC
  14. Sent Return Label Request
  15. Responded to email regarding case (ETC)
  16. Framed Break-Fix Case
  17. Place Comments in a Case
  18. Transferred a Call
  19. Listed / Inculded Partner's CS #
  20. Sent email to Logistics using ETC
  21. Made Morning of Calls
  22. Closed a Case (Duplicate)
  23. Verified Warranty
  24. Framed Installation Case (INFINIDAT)