ManagingUpThankYouExplanationState numberofminutes/hours"Let meexplaintheprocess"SmileIDBadgePresent"Welcome"AcknowledgeDuration"Sir","Ma'am",or "Miss"Listen topatient/customer'sstoryBlamelessApologyIntroduceSaying YourTitle andYour Role InCareGiveDirections"Is thereanything elseI can helpyou with?""It hasbeen apleasure..."GreetUsingName ofPerson"Do youhave anyquestions?"Complimenta teammemberEyeContactManagingUpThankYouExplanationState numberofminutes/hours"Let meexplaintheprocess"SmileIDBadgePresent"Welcome"AcknowledgeDuration"Sir","Ma'am",or "Miss"Listen topatient/customer'sstoryBlamelessApologyIntroduceSaying YourTitle andYour Role InCareGiveDirections"Is thereanything elseI can helpyou with?""It hasbeen apleasure..."GreetUsingName ofPerson"Do youhave anyquestions?"Complimenta teammemberEyeContact

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Managing Up
  2. Thank You
  3. Explanation
  4. State number of minutes/hours
  5. "Let me explain the process"
  6. Smile
  7. ID Badge Present
  8. "Welcome"
  9. Acknowledge
  10. Duration
  11. "Sir", "Ma'am", or "Miss"
  12. Listen to patient/customer's story
  14. Blameless Apology
  15. Introduce
  16. Saying Your Title and Your Role In Care
  17. Give Directions
  18. "Is there anything else I can help you with?"
  20. "It has been a pleasure..."
  21. Greet Using Name of Person
  22. "Do you have any questions?"
  23. Compliment a team member
  24. Eye Contact