EyeContactExplanation"Welcome"Introduce"Let meexplaintheprocess""Do youhave anyquestions?"ManagingUp"Sir","Ma'am",or "Miss"GiveDirectionsBlamelessApologyListen topatient/customer'sstory"It hasbeen apleasure..."SmileIDBadgePresentDuration"Is thereanything elseI can helpyou with?"Saying YourTitle andYour Role InCareState numberofminutes/hoursThankYouGreetUsingName ofPersonComplimenta teammemberAcknowledgeEyeContactExplanation"Welcome"Introduce"Let meexplaintheprocess""Do youhave anyquestions?"ManagingUp"Sir","Ma'am",or "Miss"GiveDirectionsBlamelessApologyListen topatient/customer'sstory"It hasbeen apleasure..."SmileIDBadgePresentDuration"Is thereanything elseI can helpyou with?"Saying YourTitle andYour Role InCareState numberofminutes/hoursThankYouGreetUsingName ofPersonComplimenta teammemberAcknowledge

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Eye Contact
  2. Explanation
  3. "Welcome"
  5. Introduce
  6. "Let me explain the process"
  7. "Do you have any questions?"
  8. Managing Up
  9. "Sir", "Ma'am", or "Miss"
  10. Give Directions
  11. Blameless Apology
  12. Listen to patient/customer's story
  13. "It has been a pleasure..."
  14. Smile
  15. ID Badge Present
  16. Duration
  17. "Is there anything else I can help you with?"
  18. Saying Your Title and Your Role In Care
  19. State number of minutes/hours
  20. Thank You
  22. Greet Using Name of Person
  23. Compliment a team member
  24. Acknowledge