"It hasbeen apleasure..."Duration"Sir","Ma'am",or "Miss"Listen topatient/customer'sstoryBlamelessApology"Let meexplaintheprocess"Complimenta teammemberManagingUp"Is thereanything elseI can helpyou with?"GreetUsingName ofPerson"Do youhave anyquestions?"Saying YourTitle andYour Role InCareIntroduceAcknowledgeIDBadgePresentThankYouGiveDirections"Welcome"EyeContactSmileState numberofminutes/hoursExplanation"It hasbeen apleasure..."Duration"Sir","Ma'am",or "Miss"Listen topatient/customer'sstoryBlamelessApology"Let meexplaintheprocess"Complimenta teammemberManagingUp"Is thereanything elseI can helpyou with?"GreetUsingName ofPerson"Do youhave anyquestions?"Saying YourTitle andYour Role InCareIntroduceAcknowledgeIDBadgePresentThankYouGiveDirections"Welcome"EyeContactSmileState numberofminutes/hoursExplanation

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "It has been a pleasure..."
  2. Duration
  3. "Sir", "Ma'am", or "Miss"
  4. Listen to patient/customer's story
  5. Blameless Apology
  6. "Let me explain the process"
  7. Compliment a team member
  8. Managing Up
  9. "Is there anything else I can help you with?"
  11. Greet Using Name of Person
  12. "Do you have any questions?"
  13. Saying Your Title and Your Role In Care
  14. Introduce
  16. Acknowledge
  17. ID Badge Present
  18. Thank You
  19. Give Directions
  20. "Welcome"
  21. Eye Contact
  22. Smile
  23. State number of minutes/hours
  24. Explanation