AcknowledgeSaying YourTitle andYour Role InCareBlamelessApologyState numberofminutes/hoursEyeContact"Is thereanything elseI can helpyou with?""It hasbeen apleasure..."Complimenta teammemberSmile"Sir","Ma'am",or "Miss"Listen topatient/customer'sstoryGreetUsingName ofPersonExplanationDuration"Welcome""Let meexplaintheprocess"ThankYou"Do youhave anyquestions?"IntroduceManagingUpGiveDirectionsIDBadgePresentAcknowledgeSaying YourTitle andYour Role InCareBlamelessApologyState numberofminutes/hoursEyeContact"Is thereanything elseI can helpyou with?""It hasbeen apleasure..."Complimenta teammemberSmile"Sir","Ma'am",or "Miss"Listen topatient/customer'sstoryGreetUsingName ofPersonExplanationDuration"Welcome""Let meexplaintheprocess"ThankYou"Do youhave anyquestions?"IntroduceManagingUpGiveDirectionsIDBadgePresent

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. Saying Your Title and Your Role In Care
  3. Blameless Apology
  4. State number of minutes/hours
  5. Eye Contact
  7. "Is there anything else I can help you with?"
  8. "It has been a pleasure..."
  9. Compliment a team member
  10. Smile
  11. "Sir", "Ma'am", or "Miss"
  12. Listen to patient/customer's story
  13. Greet Using Name of Person
  14. Explanation
  15. Duration
  16. "Welcome"
  18. "Let me explain the process"
  19. Thank You
  20. "Do you have any questions?"
  21. Introduce
  22. Managing Up
  23. Give Directions
  24. ID Badge Present