"Let meexplaintheprocess"State numberofminutes/hoursAcknowledge"Sir","Ma'am",or "Miss"Saying YourTitle andYour Role InCareManagingUpSmileGiveDirections"Is thereanything elseI can helpyou with?"ThankYou"It hasbeen apleasure...""Welcome""Do youhave anyquestions?"IntroduceDurationComplimenta teammemberIDBadgePresentGreetUsingName ofPersonListen topatient/customer'sstoryBlamelessApologyExplanationEyeContact"Let meexplaintheprocess"State numberofminutes/hoursAcknowledge"Sir","Ma'am",or "Miss"Saying YourTitle andYour Role InCareManagingUpSmileGiveDirections"Is thereanything elseI can helpyou with?"ThankYou"It hasbeen apleasure...""Welcome""Do youhave anyquestions?"IntroduceDurationComplimenta teammemberIDBadgePresentGreetUsingName ofPersonListen topatient/customer'sstoryBlamelessApologyExplanationEyeContact

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let me explain the process"
  2. State number of minutes/hours
  3. Acknowledge
  5. "Sir", "Ma'am", or "Miss"
  6. Saying Your Title and Your Role In Care
  7. Managing Up
  8. Smile
  9. Give Directions
  10. "Is there anything else I can help you with?"
  11. Thank You
  12. "It has been a pleasure..."
  13. "Welcome"
  14. "Do you have any questions?"
  16. Introduce
  17. Duration
  18. Compliment a team member
  19. ID Badge Present
  20. Greet Using Name of Person
  21. Listen to patient/customer's story
  22. Blameless Apology
  23. Explanation
  24. Eye Contact