State numberofminutes/hoursDurationGreetUsingName ofPersonThankYouSaying YourTitle andYour Role InCareListen topatient/customer'sstory"Let meexplaintheprocess""It hasbeen apleasure...""Is thereanything elseI can helpyou with?"GiveDirectionsIDBadgePresentComplimenta teammemberSmile"Welcome"ExplanationIntroduceAcknowledgeBlamelessApology"Sir","Ma'am",or "Miss""Do youhave anyquestions?"ManagingUpEyeContactState numberofminutes/hoursDurationGreetUsingName ofPersonThankYouSaying YourTitle andYour Role InCareListen topatient/customer'sstory"Let meexplaintheprocess""It hasbeen apleasure...""Is thereanything elseI can helpyou with?"GiveDirectionsIDBadgePresentComplimenta teammemberSmile"Welcome"ExplanationIntroduceAcknowledgeBlamelessApology"Sir","Ma'am",or "Miss""Do youhave anyquestions?"ManagingUpEyeContact

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State number of minutes/hours
  2. Duration
  3. Greet Using Name of Person
  4. Thank You
  7. Saying Your Title and Your Role In Care
  8. Listen to patient/customer's story
  9. "Let me explain the process"
  10. "It has been a pleasure..."
  11. "Is there anything else I can help you with?"
  12. Give Directions
  13. ID Badge Present
  14. Compliment a team member
  15. Smile
  16. "Welcome"
  17. Explanation
  18. Introduce
  19. Acknowledge
  20. Blameless Apology
  21. "Sir", "Ma'am", or "Miss"
  22. "Do you have any questions?"
  23. Managing Up
  24. Eye Contact