GreetUsingName ofPerson"Welcome""Let meexplaintheprocess"Explanation"It hasbeen apleasure..."Listen topatient/customer'sstorySmile"Do youhave anyquestions?"ThankYouComplimenta teammember"Sir","Ma'am",or "Miss"IDBadgePresentBlamelessApologySaying YourTitle andYour Role InCareGiveDirectionsAcknowledgeManagingUpDurationEyeContactIntroduceState numberofminutes/hours"Is thereanything elseI can helpyou with?"GreetUsingName ofPerson"Welcome""Let meexplaintheprocess"Explanation"It hasbeen apleasure..."Listen topatient/customer'sstorySmile"Do youhave anyquestions?"ThankYouComplimenta teammember"Sir","Ma'am",or "Miss"IDBadgePresentBlamelessApologySaying YourTitle andYour Role InCareGiveDirectionsAcknowledgeManagingUpDurationEyeContactIntroduceState numberofminutes/hours"Is thereanything elseI can helpyou with?"

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Greet Using Name of Person
  2. "Welcome"
  3. "Let me explain the process"
  4. Explanation
  5. "It has been a pleasure..."
  6. Listen to patient/customer's story
  7. Smile
  8. "Do you have any questions?"
  10. Thank You
  11. Compliment a team member
  12. "Sir", "Ma'am", or "Miss"
  13. ID Badge Present
  14. Blameless Apology
  16. Saying Your Title and Your Role In Care
  17. Give Directions
  18. Acknowledge
  19. Managing Up
  20. Duration
  21. Eye Contact
  22. Introduce
  23. State number of minutes/hours
  24. "Is there anything else I can help you with?"