SmileExplanationSaying YourTitle andYour Role InCareDurationGreetUsingName ofPerson"Let meexplaintheprocess"Complimenta teammemberEyeContactListen topatient/customer'sstoryGiveDirections"It hasbeen apleasure..."Acknowledge"Do youhave anyquestions?"ManagingUpState numberofminutes/hoursBlamelessApology"Sir","Ma'am",or "Miss"IDBadgePresentIntroduce"Is thereanything elseI can helpyou with?"ThankYou"Welcome"SmileExplanationSaying YourTitle andYour Role InCareDurationGreetUsingName ofPerson"Let meexplaintheprocess"Complimenta teammemberEyeContactListen topatient/customer'sstoryGiveDirections"It hasbeen apleasure..."Acknowledge"Do youhave anyquestions?"ManagingUpState numberofminutes/hoursBlamelessApology"Sir","Ma'am",or "Miss"IDBadgePresentIntroduce"Is thereanything elseI can helpyou with?"ThankYou"Welcome"

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Smile
  3. Explanation
  4. Saying Your Title and Your Role In Care
  5. Duration
  6. Greet Using Name of Person
  7. "Let me explain the process"
  8. Compliment a team member
  9. Eye Contact
  10. Listen to patient/customer's story
  11. Give Directions
  12. "It has been a pleasure..."
  13. Acknowledge
  14. "Do you have any questions?"
  15. Managing Up
  16. State number of minutes/hours
  17. Blameless Apology
  19. "Sir", "Ma'am", or "Miss"
  20. ID Badge Present
  21. Introduce
  22. "Is there anything else I can help you with?"
  23. Thank You
  24. "Welcome"