IntroduceThankYouState numberofminutes/hoursListen topatient/customer'sstory"Is thereanything elseI can helpyou with?"BlamelessApologyExplanationIDBadgePresentGiveDirectionsAcknowledge"Sir","Ma'am",or "Miss"ManagingUpComplimenta teammember"Let meexplaintheprocess""It hasbeen apleasure...""Do youhave anyquestions?"GreetUsingName ofPersonDurationEyeContactSmile"Welcome"Saying YourTitle andYour Role InCareIntroduceThankYouState numberofminutes/hoursListen topatient/customer'sstory"Is thereanything elseI can helpyou with?"BlamelessApologyExplanationIDBadgePresentGiveDirectionsAcknowledge"Sir","Ma'am",or "Miss"ManagingUpComplimenta teammember"Let meexplaintheprocess""It hasbeen apleasure...""Do youhave anyquestions?"GreetUsingName ofPersonDurationEyeContactSmile"Welcome"Saying YourTitle andYour Role InCare

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce
  2. Thank You
  3. State number of minutes/hours
  4. Listen to patient/customer's story
  5. "Is there anything else I can help you with?"
  6. Blameless Apology
  7. Explanation
  8. ID Badge Present
  9. Give Directions
  10. Acknowledge
  11. "Sir", "Ma'am", or "Miss"
  13. Managing Up
  14. Compliment a team member
  16. "Let me explain the process"
  17. "It has been a pleasure..."
  18. "Do you have any questions?"
  19. Greet Using Name of Person
  20. Duration
  21. Eye Contact
  22. Smile
  23. "Welcome"
  24. Saying Your Title and Your Role In Care