Saying YourTitle andYour Role InCare"It hasbeen apleasure..."GiveDirectionsDurationEyeContactGreetUsingName ofPersonIntroduceManagingUp"Sir","Ma'am",or "Miss"BlamelessApologyListen topatient/customer'sstoryComplimenta teammemberIDBadgePresent"Welcome"ExplanationThankYou"Is thereanything elseI can helpyou with?"AcknowledgeState numberofminutes/hoursSmile"Do youhave anyquestions?""Let meexplaintheprocess"Saying YourTitle andYour Role InCare"It hasbeen apleasure..."GiveDirectionsDurationEyeContactGreetUsingName ofPersonIntroduceManagingUp"Sir","Ma'am",or "Miss"BlamelessApologyListen topatient/customer'sstoryComplimenta teammemberIDBadgePresent"Welcome"ExplanationThankYou"Is thereanything elseI can helpyou with?"AcknowledgeState numberofminutes/hoursSmile"Do youhave anyquestions?""Let meexplaintheprocess"

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saying Your Title and Your Role In Care
  2. "It has been a pleasure..."
  3. Give Directions
  4. Duration
  5. Eye Contact
  6. Greet Using Name of Person
  7. Introduce
  8. Managing Up
  9. "Sir", "Ma'am", or "Miss"
  10. Blameless Apology
  11. Listen to patient/customer's story
  12. Compliment a team member
  13. ID Badge Present
  15. "Welcome"
  16. Explanation
  17. Thank You
  18. "Is there anything else I can help you with?"
  19. Acknowledge
  21. State number of minutes/hours
  22. Smile
  23. "Do you have any questions?"
  24. "Let me explain the process"