IDBadgePresentManagingUpEyeContactDurationSmileGreetUsingName ofPersonListen topatient/customer'sstory"Is thereanything elseI can helpyou with?"BlamelessApology"Sir","Ma'am",or "Miss""Welcome"Saying YourTitle andYour Role InCare"Do youhave anyquestions?"GiveDirectionsExplanationComplimenta teammemberState numberofminutes/hoursThankYou"Let meexplaintheprocess"Introduce"It hasbeen apleasure..."AcknowledgeIDBadgePresentManagingUpEyeContactDurationSmileGreetUsingName ofPersonListen topatient/customer'sstory"Is thereanything elseI can helpyou with?"BlamelessApology"Sir","Ma'am",or "Miss""Welcome"Saying YourTitle andYour Role InCare"Do youhave anyquestions?"GiveDirectionsExplanationComplimenta teammemberState numberofminutes/hoursThankYou"Let meexplaintheprocess"Introduce"It hasbeen apleasure..."Acknowledge

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ID Badge Present
  2. Managing Up
  3. Eye Contact
  4. Duration
  6. Smile
  7. Greet Using Name of Person
  8. Listen to patient/customer's story
  9. "Is there anything else I can help you with?"
  10. Blameless Apology
  11. "Sir", "Ma'am", or "Miss"
  12. "Welcome"
  14. Saying Your Title and Your Role In Care
  15. "Do you have any questions?"
  16. Give Directions
  17. Explanation
  18. Compliment a team member
  19. State number of minutes/hours
  20. Thank You
  21. "Let me explain the process"
  22. Introduce
  23. "It has been a pleasure..."
  24. Acknowledge