ManagingUpEyeContactExplanationSmileIDBadgePresent"Sir","Ma'am",or "Miss"GiveDirectionsThankYouAcknowledge"It hasbeen apleasure...""Welcome"Introduce"Is thereanything elseI can helpyou with?"Listen topatient/customer'sstoryState numberofminutes/hours"Do youhave anyquestions?"Saying YourTitle andYour Role InCareComplimenta teammemberGreetUsingName ofPersonBlamelessApology"Let meexplaintheprocess"DurationManagingUpEyeContactExplanationSmileIDBadgePresent"Sir","Ma'am",or "Miss"GiveDirectionsThankYouAcknowledge"It hasbeen apleasure...""Welcome"Introduce"Is thereanything elseI can helpyou with?"Listen topatient/customer'sstoryState numberofminutes/hours"Do youhave anyquestions?"Saying YourTitle andYour Role InCareComplimenta teammemberGreetUsingName ofPersonBlamelessApology"Let meexplaintheprocess"Duration

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Managing Up
  2. Eye Contact
  3. Explanation
  4. Smile
  5. ID Badge Present
  6. "Sir", "Ma'am", or "Miss"
  7. Give Directions
  9. Thank You
  10. Acknowledge
  12. "It has been a pleasure..."
  13. "Welcome"
  14. Introduce
  15. "Is there anything else I can help you with?"
  16. Listen to patient/customer's story
  17. State number of minutes/hours
  18. "Do you have any questions?"
  19. Saying Your Title and Your Role In Care
  20. Compliment a team member
  21. Greet Using Name of Person
  22. Blameless Apology
  23. "Let me explain the process"
  24. Duration