"Let meexplaintheprocess"State numberofminutes/hoursAcknowledgeIntroduceEyeContact"Welcome"GreetUsingName ofPersonDurationExplanationBlamelessApologyThankYou"It hasbeen apleasure..."GiveDirections"Do youhave anyquestions?"Listen topatient/customer'sstory"Sir","Ma'am",or "Miss"Saying YourTitle andYour Role InCareIDBadgePresentManagingUp"Is thereanything elseI can helpyou with?"SmileComplimenta teammember"Let meexplaintheprocess"State numberofminutes/hoursAcknowledgeIntroduceEyeContact"Welcome"GreetUsingName ofPersonDurationExplanationBlamelessApologyThankYou"It hasbeen apleasure..."GiveDirections"Do youhave anyquestions?"Listen topatient/customer'sstory"Sir","Ma'am",or "Miss"Saying YourTitle andYour Role InCareIDBadgePresentManagingUp"Is thereanything elseI can helpyou with?"SmileComplimenta teammember

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let me explain the process"
  2. State number of minutes/hours
  3. Acknowledge
  4. Introduce
  5. Eye Contact
  7. "Welcome"
  8. Greet Using Name of Person
  9. Duration
  10. Explanation
  12. Blameless Apology
  13. Thank You
  14. "It has been a pleasure..."
  15. Give Directions
  16. "Do you have any questions?"
  17. Listen to patient/customer's story
  18. "Sir", "Ma'am", or "Miss"
  19. Saying Your Title and Your Role In Care
  20. ID Badge Present
  21. Managing Up
  22. "Is there anything else I can help you with?"
  23. Smile
  24. Compliment a team member