"Is thereanything elseI can helpyou with?"SmileComplimenta teammemberBlamelessApologyThankYou"Sir","Ma'am",or "Miss""It hasbeen apleasure..."GreetUsingName ofPersonAcknowledgeListen topatient/customer'sstory"Do youhave anyquestions?"Saying YourTitle andYour Role InCareEyeContactGiveDirectionsIntroduceState numberofminutes/hoursManagingUp"Welcome"IDBadgePresent"Let meexplaintheprocess"DurationExplanation"Is thereanything elseI can helpyou with?"SmileComplimenta teammemberBlamelessApologyThankYou"Sir","Ma'am",or "Miss""It hasbeen apleasure..."GreetUsingName ofPersonAcknowledgeListen topatient/customer'sstory"Do youhave anyquestions?"Saying YourTitle andYour Role InCareEyeContactGiveDirectionsIntroduceState numberofminutes/hoursManagingUp"Welcome"IDBadgePresent"Let meexplaintheprocess"DurationExplanation

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Is there anything else I can help you with?"
  2. Smile
  3. Compliment a team member
  6. Blameless Apology
  7. Thank You
  8. "Sir", "Ma'am", or "Miss"
  9. "It has been a pleasure..."
  10. Greet Using Name of Person
  11. Acknowledge
  12. Listen to patient/customer's story
  13. "Do you have any questions?"
  14. Saying Your Title and Your Role In Care
  15. Eye Contact
  16. Give Directions
  17. Introduce
  18. State number of minutes/hours
  19. Managing Up
  20. "Welcome"
  21. ID Badge Present
  22. "Let me explain the process"
  23. Duration
  24. Explanation