Explanation"It hasbeen apleasure...""Welcome"DurationGiveDirectionsSmileSaying YourTitle andYour Role InCareAcknowledgeThankYouState numberofminutes/hoursEyeContact"Do youhave anyquestions?"Complimenta teammember"Let meexplaintheprocess"BlamelessApologyIDBadgePresentManagingUp"Sir","Ma'am",or "Miss""Is thereanything elseI can helpyou with?"Listen topatient/customer'sstoryIntroduceGreetUsingName ofPersonExplanation"It hasbeen apleasure...""Welcome"DurationGiveDirectionsSmileSaying YourTitle andYour Role InCareAcknowledgeThankYouState numberofminutes/hoursEyeContact"Do youhave anyquestions?"Complimenta teammember"Let meexplaintheprocess"BlamelessApologyIDBadgePresentManagingUp"Sir","Ma'am",or "Miss""Is thereanything elseI can helpyou with?"Listen topatient/customer'sstoryIntroduceGreetUsingName ofPerson

AIDET Behaviors BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explanation
  2. "It has been a pleasure..."
  4. "Welcome"
  5. Duration
  7. Give Directions
  8. Smile
  9. Saying Your Title and Your Role In Care
  10. Acknowledge
  11. Thank You
  12. State number of minutes/hours
  13. Eye Contact
  14. "Do you have any questions?"
  15. Compliment a team member
  16. "Let me explain the process"
  17. Blameless Apology
  18. ID Badge Present
  19. Managing Up
  20. "Sir", "Ma'am", or "Miss"
  21. "Is there anything else I can help you with?"
  22. Listen to patient/customer's story
  23. Introduce
  24. Greet Using Name of Person