OverallQualityAverage100%ZeroNegativeImpact On 3EvaluatedCallsAdherenceAfter CallWorkUnder15%Scored 100%on ProcessandDocumentationTeamQualityAverage100%Received"Pass TheFigure"ComplimentTeam AfterCall Workunder 25%UtilizedRoadsideFollow UpProcessHONKDispatchedOverQualityAverage98%TeamQualityAverage93%TeamAdherenceOverallQualityAverage93%AvailableTime 75%or Greater100% OnAnEvaluationTeamQualityAverage95%OverallQualityAverage95%AverageHandleTimeCustomerComplimentWhileEvaluatingCall WheelsTeamQualityAverage98%Achieved"Zero"OutlierDayTeamAverageHandleTimeScored100% onCustomerServiceOverallQualityAverage100%ZeroNegativeImpact On 3EvaluatedCallsAdherenceAfter CallWorkUnder15%Scored 100%on ProcessandDocumentationTeamQualityAverage100%Received"Pass TheFigure"ComplimentTeam AfterCall Workunder 25%UtilizedRoadsideFollow UpProcessHONKDispatchedOverQualityAverage98%TeamQualityAverage93%TeamAdherenceOverallQualityAverage93%AvailableTime 75%or Greater100% OnAnEvaluationTeamQualityAverage95%OverallQualityAverage95%AverageHandleTimeCustomerComplimentWhileEvaluatingCallWheelsTeamQualityAverage98%Achieved"Zero"OutlierDayTeamAverageHandleTimeScored100% onCustomerService

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Overall Quality Average 100%
  2. Zero Negative Impact On 3 Evaluated Calls
  3. Adherence
  4. After Call Work Under 15%
  5. Scored 100% on Process and Documentation
  6. Team Quality Average 100%
  7. Received "Pass The Figure" Compliment
  8. Team After Call Work under 25%
  9. Utilized Roadside Follow Up Process
  10. HONK Dispatched
  11. Over Quality Average 98%
  12. Team Quality Average 93%
  13. Team Adherence
  14. Overall Quality Average 93%
  15. Available Time 75% or Greater
  16. 100% On An Evaluation
  17. Team Quality Average 95%
  18. Overall Quality Average 95%
  19. Average Handle Time
  20. Customer Compliment While Evaluating Call
  21. Wheels
  22. Team Quality Average 98%
  23. Achieved "Zero" Outlier Day
  24. Team Average Handle Time
  25. Scored 100% on Customer Service