HONKDispatchedScored 100%on ProcessandDocumentationTeamQualityAverage100%OverallQualityAverage95%TeamQualityAverage95%OverQualityAverage98%ZeroNegativeImpact On 3EvaluatedCallsTeamQualityAverage93%TeamAdherenceAdherenceAverageHandleTimeAfter CallWorkUnder15%TeamQualityAverage98%OverallQualityAverage100%CustomerComplimentWhileEvaluatingCall WheelsOverallQualityAverage93%Scored100% onCustomerServiceReceived"Pass TheFigure"ComplimentTeamAverageHandleTimeTeam AfterCall Workunder 25%100% OnAnEvaluationAchieved"Zero"OutlierDayUtilizedRoadsideFollow UpProcessAvailableTime 75%or GreaterHONKDispatchedScored 100%on ProcessandDocumentationTeamQualityAverage100%OverallQualityAverage95%TeamQualityAverage95%OverQualityAverage98%ZeroNegativeImpact On 3EvaluatedCallsTeamQualityAverage93%TeamAdherenceAdherenceAverageHandleTimeAfter CallWorkUnder15%TeamQualityAverage98%OverallQualityAverage100%CustomerComplimentWhileEvaluatingCallWheelsOverallQualityAverage93%Scored100% onCustomerServiceReceived"Pass TheFigure"ComplimentTeamAverageHandleTimeTeam AfterCall Workunder 25%100% OnAnEvaluationAchieved"Zero"OutlierDayUtilizedRoadsideFollow UpProcessAvailableTime 75%or Greater

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HONK Dispatched
  2. Scored 100% on Process and Documentation
  3. Team Quality Average 100%
  4. Overall Quality Average 95%
  5. Team Quality Average 95%
  6. Over Quality Average 98%
  7. Zero Negative Impact On 3 Evaluated Calls
  8. Team Quality Average 93%
  9. Team Adherence
  10. Adherence
  11. Average Handle Time
  12. After Call Work Under 15%
  13. Team Quality Average 98%
  14. Overall Quality Average 100%
  15. Customer Compliment While Evaluating Call
  16. Wheels
  17. Overall Quality Average 93%
  18. Scored 100% on Customer Service
  19. Received "Pass The Figure" Compliment
  20. Team Average Handle Time
  21. Team After Call Work under 25%
  22. 100% On An Evaluation
  23. Achieved "Zero" Outlier Day
  24. Utilized Roadside Follow Up Process
  25. Available Time 75% or Greater