Scored100% onCustomerServiceTeam AfterCall Workunder 25%OverallQualityAverage95%OverallQualityAverage93%TeamAverageHandleTimeAverageHandleTime WheelsReceived"Pass TheFigure"ComplimentAchieved"Zero"OutlierDayTeamQualityAverage98%OverallQualityAverage100%OverQualityAverage98%TeamAdherenceAfter CallWorkUnder15%UtilizedRoadsideFollow UpProcessZeroNegativeImpact On 3EvaluatedCallsTeamQualityAverage100%TeamQualityAverage95%CustomerComplimentWhileEvaluatingCallTeamQualityAverage93%AdherenceAvailableTime 75%or Greater100% OnAnEvaluationHONKDispatchedScored 100%on ProcessandDocumentationScored100% onCustomerServiceTeam AfterCall Workunder 25%OverallQualityAverage95%OverallQualityAverage93%TeamAverageHandleTimeAverageHandleTimeWheelsReceived"Pass TheFigure"ComplimentAchieved"Zero"OutlierDayTeamQualityAverage98%OverallQualityAverage100%OverQualityAverage98%TeamAdherenceAfter CallWorkUnder15%UtilizedRoadsideFollow UpProcessZeroNegativeImpact On 3EvaluatedCallsTeamQualityAverage100%TeamQualityAverage95%CustomerComplimentWhileEvaluatingCallTeamQualityAverage93%AdherenceAvailableTime 75%or Greater100% OnAnEvaluationHONKDispatchedScored 100%on ProcessandDocumentation

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scored 100% on Customer Service
  2. Team After Call Work under 25%
  3. Overall Quality Average 95%
  4. Overall Quality Average 93%
  5. Team Average Handle Time
  6. Average Handle Time
  7. Wheels
  8. Received "Pass The Figure" Compliment
  9. Achieved "Zero" Outlier Day
  10. Team Quality Average 98%
  11. Overall Quality Average 100%
  12. Over Quality Average 98%
  13. Team Adherence
  14. After Call Work Under 15%
  15. Utilized Roadside Follow Up Process
  16. Zero Negative Impact On 3 Evaluated Calls
  17. Team Quality Average 100%
  18. Team Quality Average 95%
  19. Customer Compliment While Evaluating Call
  20. Team Quality Average 93%
  21. Adherence
  22. Available Time 75% or Greater
  23. 100% On An Evaluation
  24. HONK Dispatched
  25. Scored 100% on Process and Documentation