Received"Pass TheFigure"ComplimentTeam AfterCall Workunder 25%OverQualityAverage98%OverallQualityAverage95%HONKDispatchedScored100% onCustomerServiceOverallQualityAverage100%ZeroNegativeImpact On 3EvaluatedCallsTeamAdherenceTeamQualityAverage98%AvailableTime 75%or GreaterTeamAverageHandleTime WheelsAdherenceOverallQualityAverage93%AverageHandleTimeCustomerComplimentWhileEvaluatingCallAfter CallWorkUnder15%100% OnAnEvaluationScored 100%on ProcessandDocumentationTeamQualityAverage95%TeamQualityAverage93%Achieved"Zero"OutlierDayUtilizedRoadsideFollow UpProcessTeamQualityAverage100%Received"Pass TheFigure"ComplimentTeam AfterCall Workunder 25%OverQualityAverage98%OverallQualityAverage95%HONKDispatchedScored100% onCustomerServiceOverallQualityAverage100%ZeroNegativeImpact On 3EvaluatedCallsTeamAdherenceTeamQualityAverage98%AvailableTime 75%or GreaterTeamAverageHandleTimeWheelsAdherenceOverallQualityAverage93%AverageHandleTimeCustomerComplimentWhileEvaluatingCallAfter CallWorkUnder15%100% OnAnEvaluationScored 100%on ProcessandDocumentationTeamQualityAverage95%TeamQualityAverage93%Achieved"Zero"OutlierDayUtilizedRoadsideFollow UpProcessTeamQualityAverage100%

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received "Pass The Figure" Compliment
  2. Team After Call Work under 25%
  3. Over Quality Average 98%
  4. Overall Quality Average 95%
  5. HONK Dispatched
  6. Scored 100% on Customer Service
  7. Overall Quality Average 100%
  8. Zero Negative Impact On 3 Evaluated Calls
  9. Team Adherence
  10. Team Quality Average 98%
  11. Available Time 75% or Greater
  12. Team Average Handle Time
  13. Wheels
  14. Adherence
  15. Overall Quality Average 93%
  16. Average Handle Time
  17. Customer Compliment While Evaluating Call
  18. After Call Work Under 15%
  19. 100% On An Evaluation
  20. Scored 100% on Process and Documentation
  21. Team Quality Average 95%
  22. Team Quality Average 93%
  23. Achieved "Zero" Outlier Day
  24. Utilized Roadside Follow Up Process
  25. Team Quality Average 100%