TeamQualityAverage93%AverageHandleTimeOverallQualityAverage93%TeamQualityAverage98%AdherenceTeamAverageHandleTimeUtilizedRoadsideFollow UpProcessAchieved"Zero"OutlierDayCustomerComplimentWhileEvaluatingCallAfter CallWorkUnder15%Scored 100%on ProcessandDocumentationTeamAdherenceHONKDispatchedTeamQualityAverage95%100% OnAnEvaluation WheelsTeam AfterCall Workunder 25%OverallQualityAverage100%OverallQualityAverage95%OverQualityAverage98%AvailableTime 75%or GreaterZeroNegativeImpact On 3EvaluatedCallsTeamQualityAverage100%Received"Pass TheFigure"ComplimentScored100% onCustomerServiceTeamQualityAverage93%AverageHandleTimeOverallQualityAverage93%TeamQualityAverage98%AdherenceTeamAverageHandleTimeUtilizedRoadsideFollow UpProcessAchieved"Zero"OutlierDayCustomerComplimentWhileEvaluatingCallAfter CallWorkUnder15%Scored 100%on ProcessandDocumentationTeamAdherenceHONKDispatchedTeamQualityAverage95%100% OnAnEvaluationWheelsTeam AfterCall Workunder 25%OverallQualityAverage100%OverallQualityAverage95%OverQualityAverage98%AvailableTime 75%or GreaterZeroNegativeImpact On 3EvaluatedCallsTeamQualityAverage100%Received"Pass TheFigure"ComplimentScored100% onCustomerService

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team Quality Average 93%
  2. Average Handle Time
  3. Overall Quality Average 93%
  4. Team Quality Average 98%
  5. Adherence
  6. Team Average Handle Time
  7. Utilized Roadside Follow Up Process
  8. Achieved "Zero" Outlier Day
  9. Customer Compliment While Evaluating Call
  10. After Call Work Under 15%
  11. Scored 100% on Process and Documentation
  12. Team Adherence
  13. HONK Dispatched
  14. Team Quality Average 95%
  15. 100% On An Evaluation
  16. Wheels
  17. Team After Call Work under 25%
  18. Overall Quality Average 100%
  19. Overall Quality Average 95%
  20. Over Quality Average 98%
  21. Available Time 75% or Greater
  22. Zero Negative Impact On 3 Evaluated Calls
  23. Team Quality Average 100%
  24. Received "Pass The Figure" Compliment
  25. Scored 100% on Customer Service