OverQualityAverage98%TeamAdherenceTeamQualityAverage93%Scored 100%on ProcessandDocumentationOverallQualityAverage95%Achieved"Zero"OutlierDay100% OnAnEvaluationOverallQualityAverage93%UtilizedRoadsideFollow UpProcessAfter CallWorkUnder15%AdherenceTeamQualityAverage95%AverageHandleTimeTeamQualityAverage100%ZeroNegativeImpact On 3EvaluatedCallsReceived"Pass TheFigure"ComplimentAvailableTime 75%or GreaterHONKDispatchedCustomerComplimentWhileEvaluatingCallTeam AfterCall Workunder 25%TeamAverageHandleTimeScored100% onCustomerService WheelsOverallQualityAverage100%TeamQualityAverage98%OverQualityAverage98%TeamAdherenceTeamQualityAverage93%Scored 100%on ProcessandDocumentationOverallQualityAverage95%Achieved"Zero"OutlierDay100% OnAnEvaluationOverallQualityAverage93%UtilizedRoadsideFollow UpProcessAfter CallWorkUnder15%AdherenceTeamQualityAverage95%AverageHandleTimeTeamQualityAverage100%ZeroNegativeImpact On 3EvaluatedCallsReceived"Pass TheFigure"ComplimentAvailableTime 75%or GreaterHONKDispatchedCustomerComplimentWhileEvaluatingCallTeam AfterCall Workunder 25%TeamAverageHandleTimeScored100% onCustomerServiceWheelsOverallQualityAverage100%TeamQualityAverage98%

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over Quality Average 98%
  2. Team Adherence
  3. Team Quality Average 93%
  4. Scored 100% on Process and Documentation
  5. Overall Quality Average 95%
  6. Achieved "Zero" Outlier Day
  7. 100% On An Evaluation
  8. Overall Quality Average 93%
  9. Utilized Roadside Follow Up Process
  10. After Call Work Under 15%
  11. Adherence
  12. Team Quality Average 95%
  13. Average Handle Time
  14. Team Quality Average 100%
  15. Zero Negative Impact On 3 Evaluated Calls
  16. Received "Pass The Figure" Compliment
  17. Available Time 75% or Greater
  18. HONK Dispatched
  19. Customer Compliment While Evaluating Call
  20. Team After Call Work under 25%
  21. Team Average Handle Time
  22. Scored 100% on Customer Service
  23. Wheels
  24. Overall Quality Average 100%
  25. Team Quality Average 98%