HONKDispatchedTeamAdherenceTeam AfterCall Workunder 25%Achieved"Zero"OutlierDayOverallQualityAverage95%TeamQualityAverage95%CustomerComplimentWhileEvaluatingCallOverQualityAverage98%After CallWorkUnder15%Scored 100%on ProcessandDocumentation100% OnAnEvaluationScored100% onCustomerServiceOverallQualityAverage93%AverageHandleTimeUtilizedRoadsideFollow UpProcessAvailableTime 75%or GreaterTeamAverageHandleTimeTeamQualityAverage100%OverallQualityAverage100%TeamQualityAverage93%AdherenceReceived"Pass TheFigure"ComplimentTeamQualityAverage98% WheelsZeroNegativeImpact On 3EvaluatedCallsHONKDispatchedTeamAdherenceTeam AfterCall Workunder 25%Achieved"Zero"OutlierDayOverallQualityAverage95%TeamQualityAverage95%CustomerComplimentWhileEvaluatingCallOverQualityAverage98%After CallWorkUnder15%Scored 100%on ProcessandDocumentation100% OnAnEvaluationScored100% onCustomerServiceOverallQualityAverage93%AverageHandleTimeUtilizedRoadsideFollow UpProcessAvailableTime 75%or GreaterTeamAverageHandleTimeTeamQualityAverage100%OverallQualityAverage100%TeamQualityAverage93%AdherenceReceived"Pass TheFigure"ComplimentTeamQualityAverage98%WheelsZeroNegativeImpact On 3EvaluatedCalls

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HONK Dispatched
  2. Team Adherence
  3. Team After Call Work under 25%
  4. Achieved "Zero" Outlier Day
  5. Overall Quality Average 95%
  6. Team Quality Average 95%
  7. Customer Compliment While Evaluating Call
  8. Over Quality Average 98%
  9. After Call Work Under 15%
  10. Scored 100% on Process and Documentation
  11. 100% On An Evaluation
  12. Scored 100% on Customer Service
  13. Overall Quality Average 93%
  14. Average Handle Time
  15. Utilized Roadside Follow Up Process
  16. Available Time 75% or Greater
  17. Team Average Handle Time
  18. Team Quality Average 100%
  19. Overall Quality Average 100%
  20. Team Quality Average 93%
  21. Adherence
  22. Received "Pass The Figure" Compliment
  23. Team Quality Average 98%
  24. Wheels
  25. Zero Negative Impact On 3 Evaluated Calls