OverallQualityAverage93%Achieved"Zero"OutlierDayAfter CallWorkUnder15%TeamQualityAverage93%AverageHandleTimeTeamQualityAverage98%CustomerComplimentWhileEvaluatingCallTeamQualityAverage100%TeamQualityAverage95%100% OnAnEvaluation WheelsOverallQualityAverage100%Team AfterCall Workunder 25%Scored 100%on ProcessandDocumentationTeamAverageHandleTimeHONKDispatchedReceived"Pass TheFigure"ComplimentScored100% onCustomerServiceTeamAdherenceOverallQualityAverage95%AdherenceZeroNegativeImpact On 3EvaluatedCallsAvailableTime 75%or GreaterUtilizedRoadsideFollow UpProcessOverQualityAverage98%OverallQualityAverage93%Achieved"Zero"OutlierDayAfter CallWorkUnder15%TeamQualityAverage93%AverageHandleTimeTeamQualityAverage98%CustomerComplimentWhileEvaluatingCallTeamQualityAverage100%TeamQualityAverage95%100% OnAnEvaluationWheelsOverallQualityAverage100%Team AfterCall Workunder 25%Scored 100%on ProcessandDocumentationTeamAverageHandleTimeHONKDispatchedReceived"Pass TheFigure"ComplimentScored100% onCustomerServiceTeamAdherenceOverallQualityAverage95%AdherenceZeroNegativeImpact On 3EvaluatedCallsAvailableTime 75%or GreaterUtilizedRoadsideFollow UpProcessOverQualityAverage98%

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Overall Quality Average 93%
  2. Achieved "Zero" Outlier Day
  3. After Call Work Under 15%
  4. Team Quality Average 93%
  5. Average Handle Time
  6. Team Quality Average 98%
  7. Customer Compliment While Evaluating Call
  8. Team Quality Average 100%
  9. Team Quality Average 95%
  10. 100% On An Evaluation
  11. Wheels
  12. Overall Quality Average 100%
  13. Team After Call Work under 25%
  14. Scored 100% on Process and Documentation
  15. Team Average Handle Time
  16. HONK Dispatched
  17. Received "Pass The Figure" Compliment
  18. Scored 100% on Customer Service
  19. Team Adherence
  20. Overall Quality Average 95%
  21. Adherence
  22. Zero Negative Impact On 3 Evaluated Calls
  23. Available Time 75% or Greater
  24. Utilized Roadside Follow Up Process
  25. Over Quality Average 98%