AdherenceZeroNegativeImpact On 3EvaluatedCallsTeam AfterCall Workunder 25%100% OnAnEvaluationAchieved"Zero"OutlierDayTeamQualityAverage95%TeamQualityAverage93%OverallQualityAverage100%Scored100% onCustomerServiceTeamAdherenceHONKDispatchedAverageHandleTimeTeamQualityAverage100% WheelsOverallQualityAverage95%OverQualityAverage98%TeamQualityAverage98%TeamAverageHandleTimeScored 100%on ProcessandDocumentationOverallQualityAverage93%Received"Pass TheFigure"ComplimentUtilizedRoadsideFollow UpProcessCustomerComplimentWhileEvaluatingCallAfter CallWorkUnder15%AvailableTime 75%or GreaterAdherenceZeroNegativeImpact On 3EvaluatedCallsTeam AfterCall Workunder 25%100% OnAnEvaluationAchieved"Zero"OutlierDayTeamQualityAverage95%TeamQualityAverage93%OverallQualityAverage100%Scored100% onCustomerServiceTeamAdherenceHONKDispatchedAverageHandleTimeTeamQualityAverage100%WheelsOverallQualityAverage95%OverQualityAverage98%TeamQualityAverage98%TeamAverageHandleTimeScored 100%on ProcessandDocumentationOverallQualityAverage93%Received"Pass TheFigure"ComplimentUtilizedRoadsideFollow UpProcessCustomerComplimentWhileEvaluatingCallAfter CallWorkUnder15%AvailableTime 75%or Greater

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence
  2. Zero Negative Impact On 3 Evaluated Calls
  3. Team After Call Work under 25%
  4. 100% On An Evaluation
  5. Achieved "Zero" Outlier Day
  6. Team Quality Average 95%
  7. Team Quality Average 93%
  8. Overall Quality Average 100%
  9. Scored 100% on Customer Service
  10. Team Adherence
  11. HONK Dispatched
  12. Average Handle Time
  13. Team Quality Average 100%
  14. Wheels
  15. Overall Quality Average 95%
  16. Over Quality Average 98%
  17. Team Quality Average 98%
  18. Team Average Handle Time
  19. Scored 100% on Process and Documentation
  20. Overall Quality Average 93%
  21. Received "Pass The Figure" Compliment
  22. Utilized Roadside Follow Up Process
  23. Customer Compliment While Evaluating Call
  24. After Call Work Under 15%
  25. Available Time 75% or Greater