AdherenceUtilizedRoadsideFollow UpProcessScored 100%on ProcessandDocumentationReceived"Pass TheFigure"ComplimentOverallQualityAverage95%OverallQualityAverage100%CustomerComplimentWhileEvaluatingCallZeroNegativeImpact On 3EvaluatedCallsAverageHandleTime100% OnAnEvaluationTeamAverageHandleTimeScored100% onCustomerServiceAvailableTime 75%or GreaterTeamQualityAverage98%TeamQualityAverage95%OverQualityAverage98%HONKDispatched WheelsTeamQualityAverage93%After CallWorkUnder15%Team AfterCall Workunder 25%TeamQualityAverage100%OverallQualityAverage93%TeamAdherenceAchieved"Zero"OutlierDayAdherenceUtilizedRoadsideFollow UpProcessScored 100%on ProcessandDocumentationReceived"Pass TheFigure"ComplimentOverallQualityAverage95%OverallQualityAverage100%CustomerComplimentWhileEvaluatingCallZeroNegativeImpact On 3EvaluatedCallsAverageHandleTime100% OnAnEvaluationTeamAverageHandleTimeScored100% onCustomerServiceAvailableTime 75%or GreaterTeamQualityAverage98%TeamQualityAverage95%OverQualityAverage98%HONKDispatchedWheelsTeamQualityAverage93%After CallWorkUnder15%Team AfterCall Workunder 25%TeamQualityAverage100%OverallQualityAverage93%TeamAdherenceAchieved"Zero"OutlierDay

Quality "Bingo" Mock Up - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence
  2. Utilized Roadside Follow Up Process
  3. Scored 100% on Process and Documentation
  4. Received "Pass The Figure" Compliment
  5. Overall Quality Average 95%
  6. Overall Quality Average 100%
  7. Customer Compliment While Evaluating Call
  8. Zero Negative Impact On 3 Evaluated Calls
  9. Average Handle Time
  10. 100% On An Evaluation
  11. Team Average Handle Time
  12. Scored 100% on Customer Service
  13. Available Time 75% or Greater
  14. Team Quality Average 98%
  15. Team Quality Average 95%
  16. Over Quality Average 98%
  17. HONK Dispatched
  18. Wheels
  19. Team Quality Average 93%
  20. After Call Work Under 15%
  21. Team After Call Work under 25%
  22. Team Quality Average 100%
  23. Overall Quality Average 93%
  24. Team Adherence
  25. Achieved "Zero" Outlier Day