WorkAccountWhere NoFraudPostedSuspectCalls AndApologizesFor StealingReverseYour OwnHoldProcessUA32SkimmedQuickCloseReceiveA "4"CallSkimmedOut OfCM StateGet A CMComplimentTo TL OrCoachMade AnOutboundCall ToPoliceChangeMajorFraudTypeWork ASmallBalanceCaseInitiateUA31Work A CaseWhere AlbertLiverpool IsThe UAUProcess UAon a Co-WorkersPersonalAccountReverseWriteoffOf Exactly$7,124.82Zero LossQuickCloseReceive ACallRegardingPaymentWork A "QuickClose" That IsReally Not A"Quick Close"Hold ForGreaterThan$15,000.00CM Says,"WellAren't YouSweet"LanguageLine CallForTagalogInitiate UAFor Over$20,000.00Have To XferCMComplaint ToTL or CoachCM LastName has2 "Z"sWorkAccountWhere NoFraudPostedSuspectCalls AndApologizesFor StealingReverseYour OwnHoldProcessUA32SkimmedQuickCloseReceiveA "4"CallSkimmedOut OfCM StateGet A CMComplimentTo TL OrCoachMade AnOutboundCall ToPoliceChangeMajorFraudTypeWork ASmallBalanceCaseInitiateUA31Work A CaseWhere AlbertLiverpool IsThe UAUProcess UAon a Co-WorkersPersonalAccountReverseWriteoffOf Exactly$7,124.82Zero LossQuickCloseReceive ACallRegardingPaymentWork A "QuickClose" That IsReally Not A"Quick Close"Hold ForGreaterThan$15,000.00CM Says,"WellAren't YouSweet"LanguageLine CallForTagalogInitiate UAFor Over$20,000.00Have To XferCMComplaint ToTL or CoachCM LastName has2 "Z"s

E.D.D.I.E. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Work Account Where No Fraud Posted
  2. Suspect Calls And Apologizes For Stealing
  3. Reverse Your Own Hold
  4. Process UA32
  5. Skimmed Quick Close
  6. Receive A "4" Call
  7. Skimmed Out Of CM State
  8. Get A CM Compliment To TL Or Coach
  9. Made An Outbound Call To Police
  10. Change Major Fraud Type
  11. Work A Small Balance Case
  12. Initiate UA31
  13. Work A Case Where Albert Liverpool Is The UAU
  14. Process UA on a Co-Workers Personal Account
  15. Reverse Writeoff Of Exactly $7,124.82
  16. Zero Loss Quick Close
  17. Receive A Call Regarding Payment
  18. Work A "Quick Close" That Is Really Not A "Quick Close"
  19. Hold For Greater Than $15,000.00
  20. CM Says, "Well Aren't You Sweet"
  21. Language Line Call For Tagalog
  22. Initiate UA For Over $20,000.00
  23. Have To Xfer CM Complaint To TL or Coach
  24. CM Last Name has 2 "Z"s