ScheduleAdherence> 95% forweek<75 minutesof breakoverages forteam forweek<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor month100% onProcess andDocumentationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Perfectattendanceandpunctuality forthe month<2.5%requiredTLassistance FlexZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonthTeamquality >95% formonth100% ona qualityevaluationCPPHwithin 0.5calls ofbenchmark% Available> 70% forteam formonthAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor week%Available> 75% forweek<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonthCustomercomplimentwhileevaluatingcallZeroOutlierDayachieved200+ callshandled ina weekScheduleAdherence> 95% forweek<75 minutesof breakoverages forteam forweek<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor month100% onProcess andDocumentationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Perfectattendanceandpunctuality forthe month<2.5%requiredTLassistanceFlexZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonthTeamquality >95% formonth100% ona qualityevaluationCPPHwithin 0.5calls ofbenchmark% Available> 70% forteam formonthAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor week%Available> 75% forweek<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonthCustomercomplimentwhileevaluatingcallZeroOutlierDayachieved200+ callshandled ina week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Adherence > 95% for week
  2. <75 minutes of break overages for team for week
  3. <5 minutes of break overages for week
  4. Visit from figure during Pass the Figure monthly contest
  5. Zero evaluations with negatives in Experience for month
  6. 100% on Process and Documentation
  7. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  8. Perfect attendance and punctuality for the month
  9. <2.5% required TL assistance
  10. Flex
  11. Zero evaluations with negatives in Customer Service for month
  12. Quality average >95% for month
  13. Team quality > 95% for month
  14. 100% on a quality evaluation
  15. CPPH within 0.5 calls of benchmark
  16. % Available > 70% for team for month
  17. AHT within 3% of benchmark
  18. ACW less than 20% of total AHT for week
  19. % Available > 75% for week
  20. <5 minutes of lunch overages for week
  21. Team adherence > 95% for month
  22. Customer compliment while evaluating call
  23. Zero Outlier Day achieved
  24. 200+ calls handled in a week