Supervisor,manager, orquality discretion(recognition forgoing above andbeyond)% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweek<5 minutesof lunchoveragesfor weekZeroOutlierDayachieved<5 minutesof breakoveragesfor week<2.5%requiredTLassistanceZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcallACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonth100% onProcess andDocumentation FlexQualityaverage>95% formonthVisit fromfigure duringPass theFigure monthlycontestCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekTeamquality >95% formonth%Available> 75% forweekAHT within3% ofbenchmarkTeamadherence> 95% formonth100% ona qualityevaluationPerfectattendanceandpunctuality forthe month200+ callshandled ina weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweek<5 minutesof lunchoveragesfor weekZeroOutlierDayachieved<5 minutesof breakoveragesfor week<2.5%requiredTLassistanceZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcallACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonth100% onProcess andDocumentationFlexQualityaverage>95% formonthVisit fromfigure duringPass theFigure monthlycontestCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekTeamquality >95% formonth%Available> 75% forweekAHT within3% ofbenchmarkTeamadherence> 95% formonth100% ona qualityevaluationPerfectattendanceandpunctuality forthe month200+ callshandled ina week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  2. % Available > 70% for team for month
  3. <75 minutes of break overages for team for week
  4. <5 minutes of lunch overages for week
  5. Zero Outlier Day achieved
  6. <5 minutes of break overages for week
  7. <2.5% required TL assistance
  8. Zero evaluations with negatives in Experience for month
  9. Customer compliment while evaluating call
  10. ACW less than 20% of total AHT for week
  11. Zero evaluations with negatives in Customer Service for month
  12. 100% on Process and Documentation
  13. Flex
  14. Quality average >95% for month
  15. Visit from figure during Pass the Figure monthly contest
  16. CPPH within 0.5 calls of benchmark
  17. Schedule Adherence > 95% for week
  18. Team quality > 95% for month
  19. % Available > 75% for week
  20. AHT within 3% of benchmark
  21. Team adherence > 95% for month
  22. 100% on a quality evaluation
  23. Perfect attendance and punctuality for the month
  24. 200+ calls handled in a week