ACW lessthan 20% oftotal AHTfor weekZeroevaluationswith negativesin Experiencefor monthZeroevaluations withnegatives inCustomerService formonthTeamquality >95% formonth<2.5%requiredTLassistanceAHT within3% ofbenchmark FlexVisit fromfigure duringPass theFigure monthlycontestSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CustomercomplimentwhileevaluatingcallQualityaverage>95% formonth%Available> 75% forweekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekZeroOutlierDayachieved200+ callshandled ina weekCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week100% ona qualityevaluation100% onProcess andDocumentationTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor weekZeroevaluationswith negativesin Experiencefor monthZeroevaluations withnegatives inCustomerService formonthTeamquality >95% formonth<2.5%requiredTLassistanceAHT within3% ofbenchmarkFlexVisit fromfigure duringPass theFigure monthlycontestSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CustomercomplimentwhileevaluatingcallQualityaverage>95% formonth%Available> 75% forweekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekZeroOutlierDayachieved200+ callshandled ina weekCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week100% ona qualityevaluation100% onProcess andDocumentationTeamadherence> 95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW less than 20% of total AHT for week
  2. Zero evaluations with negatives in Experience for month
  3. Zero evaluations with negatives in Customer Service for month
  4. Team quality > 95% for month
  5. <2.5% required TL assistance
  6. AHT within 3% of benchmark
  7. Flex
  8. Visit from figure during Pass the Figure monthly contest
  9. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  10. Customer compliment while evaluating call
  11. Quality average >95% for month
  12. % Available > 75% for week
  13. Perfect attendance and punctuality for the month
  14. % Available > 70% for team for month
  15. <75 minutes of break overages for team for week
  16. Zero Outlier Day achieved
  17. 200+ calls handled in a week
  18. CPPH within 0.5 calls of benchmark
  19. Schedule Adherence > 95% for week
  20. <5 minutes of lunch overages for week
  21. <5 minutes of break overages for week
  22. 100% on a quality evaluation
  23. 100% on Process and Documentation
  24. Team adherence > 95% for month