(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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% Available > 75% for week
Quality average >95% for month
<2.5% required TL assistance
100% on a quality evaluation
% Available > 70% for team for month
<5 minutes of lunch overages for week
Perfect attendance and punctuality for the month
ACW less than 20% of total AHT for week
<5 minutes of break overages for week
200+ calls handled in a week
Zero evaluations with negatives in Customer Service for month
Team quality > 95% for month
Zero Outlier Day achieved
Customer compliment while evaluating call
Visit from figure during Pass the Figure monthly contest
Team adherence > 95% for month
AHT within 3% of benchmark
CPPH within 0.5 calls of benchmark
Supervisor, manager, or quality discretion (recognition for going above and beyond)
100% on Process and Documentation
Flex
Schedule Adherence > 95% for week
<75 minutes of break overages for team for week
Zero evaluations with negatives in Experience for month
