(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Supervisor, manager, or quality discretion (recognition for going above and beyond)
Perfect attendance and punctuality for the month
Zero evaluations with negatives in Customer Service for month
<5 minutes of break overages for week
<2.5% required TL assistance
100% on a quality evaluation
Customer compliment while evaluating call
AHT within 3% of benchmark
Visit from figure during Pass the Figure monthly contest
100% on Process and Documentation
Team adherence > 95% for month
Quality average >95% for month
Team quality > 95% for month
Flex
Schedule Adherence > 95% for week
<75 minutes of break overages for team for week
200+ calls handled in a week
% Available > 70% for team for month
<5 minutes of lunch overages for week
% Available > 75% for week
ACW less than 20% of total AHT for week
CPPH within 0.5 calls of benchmark
Zero Outlier Day achieved
Zero evaluations with negatives in Experience for month
