Zeroevaluationswith negativesin Experiencefor month<5 minutesof lunchoveragesfor weekZeroOutlierDayachievedTeamadherence> 95% formonthVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekTeamquality >95% formonthPerfectattendanceandpunctuality forthe month%Available> 75% forweek<2.5%requiredTLassistanceZeroevaluations withnegatives inCustomerService formonth100% onProcess andDocumentationAHT within3% ofbenchmark200+ callshandled ina weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% ona qualityevaluation Flex<5 minutesof breakoveragesfor weekACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcallCPPHwithin 0.5calls ofbenchmarkQualityaverage>95% formonth% Available> 70% forteam formonthScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor month<5 minutesof lunchoveragesfor weekZeroOutlierDayachievedTeamadherence> 95% formonthVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekTeamquality >95% formonthPerfectattendanceandpunctuality forthe month%Available> 75% forweek<2.5%requiredTLassistanceZeroevaluations withnegatives inCustomerService formonth100% onProcess andDocumentationAHT within3% ofbenchmark200+ callshandled ina weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% ona qualityevaluationFlex<5 minutesof breakoveragesfor weekACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcallCPPHwithin 0.5calls ofbenchmarkQualityaverage>95% formonth% Available> 70% forteam formonthScheduleAdherence> 95% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero evaluations with negatives in Experience for month
  2. <5 minutes of lunch overages for week
  3. Zero Outlier Day achieved
  4. Team adherence > 95% for month
  5. Visit from figure during Pass the Figure monthly contest
  6. <75 minutes of break overages for team for week
  7. Team quality > 95% for month
  8. Perfect attendance and punctuality for the month
  9. % Available > 75% for week
  10. <2.5% required TL assistance
  11. Zero evaluations with negatives in Customer Service for month
  12. 100% on Process and Documentation
  13. AHT within 3% of benchmark
  14. 200+ calls handled in a week
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. 100% on a quality evaluation
  17. Flex
  18. <5 minutes of break overages for week
  19. ACW less than 20% of total AHT for week
  20. Customer compliment while evaluating call
  21. CPPH within 0.5 calls of benchmark
  22. Quality average >95% for month
  23. % Available > 70% for team for month
  24. Schedule Adherence > 95% for week