<5 minutesof breakoveragesfor weekAHT within3% ofbenchmarkPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth100% onProcess andDocumentationQualityaverage>95% formonth%Available> 75% forweekZeroOutlierDayachievedTeamquality >95% formonth FlexACW lessthan 20% oftotal AHTfor weekTeamadherence> 95% formonth100% ona qualityevaluation<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonth<2.5%requiredTLassistance200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor monthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweek<5 minutesof breakoveragesfor weekAHT within3% ofbenchmarkPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth100% onProcess andDocumentationQualityaverage>95% formonth%Available> 75% forweekZeroOutlierDayachievedTeamquality >95% formonthFlexACW lessthan 20% oftotal AHTfor weekTeamadherence> 95% formonth100% ona qualityevaluation<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonth<2.5%requiredTLassistance200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor monthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <5 minutes of break overages for week
  2. AHT within 3% of benchmark
  3. Perfect attendance and punctuality for the month
  4. % Available > 70% for team for month
  5. 100% on Process and Documentation
  6. Quality average >95% for month
  7. % Available > 75% for week
  8. Zero Outlier Day achieved
  9. Team quality > 95% for month
  10. Flex
  11. ACW less than 20% of total AHT for week
  12. Team adherence > 95% for month
  13. 100% on a quality evaluation
  14. <5 minutes of lunch overages for week
  15. <75 minutes of break overages for team for week
  16. Zero evaluations with negatives in Customer Service for month
  17. <2.5% required TL assistance
  18. 200+ calls handled in a week
  19. Zero evaluations with negatives in Experience for month
  20. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  21. CPPH within 0.5 calls of benchmark
  22. Visit from figure during Pass the Figure monthly contest
  23. Customer compliment while evaluating call
  24. Schedule Adherence > 95% for week