(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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% Available > 75% for week
Perfect attendance and punctuality for the month
<5 minutes of break overages for week
<75 minutes of break overages for team for week
Quality average >95% for month
% Available > 70% for team for month
100% on a quality evaluation
Supervisor, manager, or quality discretion (recognition for going above and beyond)
200+ calls handled in a week
<5 minutes of lunch overages for week
Team quality > 95% for month
Zero Outlier Day achieved
Zero evaluations with negatives in Customer Service for month
Team adherence > 95% for month
AHT within 3% of benchmark
Schedule Adherence > 95% for week
Visit from figure during Pass the Figure monthly contest
<2.5% required TL assistance
Flex
Customer compliment while evaluating call
ACW less than 20% of total AHT for week
Zero evaluations with negatives in Experience for month
