CPPHwithin 0.5calls ofbenchmark200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor month<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekPerfectattendanceandpunctuality forthe monthTeamquality >95% formonthAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Qualityaverage>95% formonthZeroOutlierDayachieved%Available> 75% forweek100% ona qualityevaluation Flex100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonthScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor weekACW lessthan 20% oftotal AHTfor week% Available> 70% forteam formonth<5 minutesof breakoveragesfor weekCustomercomplimentwhileevaluatingcallCPPHwithin 0.5calls ofbenchmark200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor month<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekPerfectattendanceandpunctuality forthe monthTeamquality >95% formonthAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Qualityaverage>95% formonthZeroOutlierDayachieved%Available> 75% forweek100% ona qualityevaluationFlex100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonthScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor weekACW lessthan 20% oftotal AHTfor week% Available> 70% forteam formonth<5 minutesof breakoveragesfor weekCustomercomplimentwhileevaluatingcall

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CPPH within 0.5 calls of benchmark
  2. 200+ calls handled in a week
  3. Zero evaluations with negatives in Experience for month
  4. <2.5% required TL assistance
  5. Visit from figure during Pass the Figure monthly contest
  6. <75 minutes of break overages for team for week
  7. Perfect attendance and punctuality for the month
  8. Team quality > 95% for month
  9. AHT within 3% of benchmark
  10. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  11. Quality average >95% for month
  12. Zero Outlier Day achieved
  13. % Available > 75% for week
  14. 100% on a quality evaluation
  15. Flex
  16. 100% on Process and Documentation
  17. Zero evaluations with negatives in Customer Service for month
  18. Team adherence > 95% for month
  19. Schedule Adherence > 95% for week
  20. <5 minutes of lunch overages for week
  21. ACW less than 20% of total AHT for week
  22. % Available > 70% for team for month
  23. <5 minutes of break overages for week
  24. Customer compliment while evaluating call