%Available> 75% forweekZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor month<5 minutesof breakoveragesfor week FlexCPPHwithin 0.5calls ofbenchmarkZeroOutlierDayachievedCustomercomplimentwhileevaluatingcallPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor week200+ callshandled ina weekScheduleAdherence> 95% forweek<75 minutesof breakoverages forteam forweek100% onProcess andDocumentation<2.5%requiredTLassistanceTeamadherence> 95% formonthQualityaverage>95% formonth100% ona qualityevaluation% Available> 70% forteam formonthAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor weekTeamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)%Available> 75% forweekZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor month<5 minutesof breakoveragesfor weekFlexCPPHwithin 0.5calls ofbenchmarkZeroOutlierDayachievedCustomercomplimentwhileevaluatingcallPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor week200+ callshandled ina weekScheduleAdherence> 95% forweek<75 minutesof breakoverages forteam forweek100% onProcess andDocumentation<2.5%requiredTLassistanceTeamadherence> 95% formonthQualityaverage>95% formonth100% ona qualityevaluation% Available> 70% forteam formonthAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor weekTeamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. % Available > 75% for week
  2. Zero evaluations with negatives in Customer Service for month
  3. Visit from figure during Pass the Figure monthly contest
  4. Zero evaluations with negatives in Experience for month
  5. <5 minutes of break overages for week
  6. Flex
  7. CPPH within 0.5 calls of benchmark
  8. Zero Outlier Day achieved
  9. Customer compliment while evaluating call
  10. Perfect attendance and punctuality for the month
  11. <5 minutes of lunch overages for week
  12. 200+ calls handled in a week
  13. Schedule Adherence > 95% for week
  14. <75 minutes of break overages for team for week
  15. 100% on Process and Documentation
  16. <2.5% required TL assistance
  17. Team adherence > 95% for month
  18. Quality average >95% for month
  19. 100% on a quality evaluation
  20. % Available > 70% for team for month
  21. AHT within 3% of benchmark
  22. ACW less than 20% of total AHT for week
  23. Team quality > 95% for month
  24. Supervisor, manager, or quality discretion (recognition for going above and beyond)