<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontestTeamadherence> 95% formonth100% ona qualityevaluation<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonth<5 minutesof breakoveragesfor weekAHT within3% ofbenchmark%Available> 75% forweek Flex100% onProcess andDocumentationPerfectattendanceandpunctuality forthe monthCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof lunchoveragesfor week200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcallZeroOutlierDayachieved% Available> 70% forteam formonthScheduleAdherence> 95% forweekTeamquality >95% formonthACW lessthan 20% oftotal AHTfor week<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontestTeamadherence> 95% formonth100% ona qualityevaluation<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonth<5 minutesof breakoveragesfor weekAHT within3% ofbenchmark%Available> 75% forweekFlex100% onProcess andDocumentationPerfectattendanceandpunctuality forthe monthCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof lunchoveragesfor week200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcallZeroOutlierDayachieved% Available> 70% forteam formonthScheduleAdherence> 95% forweekTeamquality >95% formonthACW lessthan 20% oftotal AHTfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <2.5% required TL assistance
  2. Visit from figure during Pass the Figure monthly contest
  3. Team adherence > 95% for month
  4. 100% on a quality evaluation
  5. <75 minutes of break overages for team for week
  6. Zero evaluations with negatives in Customer Service for month
  7. Quality average >95% for month
  8. <5 minutes of break overages for week
  9. AHT within 3% of benchmark
  10. % Available > 75% for week
  11. Flex
  12. 100% on Process and Documentation
  13. Perfect attendance and punctuality for the month
  14. CPPH within 0.5 calls of benchmark
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. <5 minutes of lunch overages for week
  17. 200+ calls handled in a week
  18. Zero evaluations with negatives in Experience for month
  19. Customer compliment while evaluating call
  20. Zero Outlier Day achieved
  21. % Available > 70% for team for month
  22. Schedule Adherence > 95% for week
  23. Team quality > 95% for month
  24. ACW less than 20% of total AHT for week