(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ACW less than 20% of total AHT for week
<75 minutes of break overages for team for week
<5 minutes of break overages for week
Flex
% Available > 75% for week
Quality average >95% for month
CPPH within 0.5 calls of benchmark
Visit from figure during Pass the Figure monthly contest
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Zero evaluations with negatives in Experience for month
100% on a quality evaluation
Zero Outlier Day achieved
Schedule Adherence > 95% for week
200+ calls handled in a week
Team adherence > 95% for month
Customer compliment while evaluating call
% Available > 70% for team for month
Perfect attendance and punctuality for the month
Team quality > 95% for month
100% on Process and Documentation
<2.5% required TL assistance
<5 minutes of lunch overages for week
Zero evaluations with negatives in Customer Service for month
