ACW lessthan 20% oftotal AHTfor week100% onProcess andDocumentation<5 minutesof breakoveragesfor week200+ callshandled ina weekAHT within3% ofbenchmarkTeamquality >95% formonthZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontest<2.5%requiredTLassistancePerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth%Available> 75% forweekCustomercomplimentwhileevaluatingcallCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekQualityaverage>95% formonthZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor month Flex100% ona qualityevaluationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweek<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor week100% onProcess andDocumentation<5 minutesof breakoveragesfor week200+ callshandled ina weekAHT within3% ofbenchmarkTeamquality >95% formonthZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontest<2.5%requiredTLassistancePerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth%Available> 75% forweekCustomercomplimentwhileevaluatingcallCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekQualityaverage>95% formonthZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor monthFlex100% ona qualityevaluationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweek<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW less than 20% of total AHT for week
  2. 100% on Process and Documentation
  3. <5 minutes of break overages for week
  4. 200+ calls handled in a week
  5. AHT within 3% of benchmark
  6. Team quality > 95% for month
  7. Zero evaluations with negatives in Customer Service for month
  8. Visit from figure during Pass the Figure monthly contest
  9. <2.5% required TL assistance
  10. Perfect attendance and punctuality for the month
  11. % Available > 70% for team for month
  12. % Available > 75% for week
  13. Customer compliment while evaluating call
  14. CPPH within 0.5 calls of benchmark
  15. Schedule Adherence > 95% for week
  16. Quality average >95% for month
  17. Zero Outlier Day achieved
  18. Zero evaluations with negatives in Experience for month
  19. Flex
  20. 100% on a quality evaluation
  21. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  22. <75 minutes of break overages for team for week
  23. <5 minutes of lunch overages for week
  24. Team adherence > 95% for month