Teamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmark% Available> 70% forteam formonth%Available> 75% forweekACW lessthan 20% oftotal AHTfor weekTeamquality >95% formonthScheduleAdherence> 95% forweek100% onProcess andDocumentationZeroevaluationswith negativesin Experiencefor month FlexCustomercomplimentwhileevaluatingcallZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week<2.5%requiredTLassistanceAHT within3% ofbenchmarkZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonth<75 minutesof breakoverages forteam forweek100% ona qualityevaluation200+ callshandled ina weekTeamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmark% Available> 70% forteam formonth%Available> 75% forweekACW lessthan 20% oftotal AHTfor weekTeamquality >95% formonthScheduleAdherence> 95% forweek100% onProcess andDocumentationZeroevaluationswith negativesin Experiencefor monthFlexCustomercomplimentwhileevaluatingcallZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week<2.5%requiredTLassistanceAHT within3% ofbenchmarkZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonth<75 minutesof breakoverages forteam forweek100% ona qualityevaluation200+ callshandled ina week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team adherence > 95% for month
  2. CPPH within 0.5 calls of benchmark
  3. % Available > 70% for team for month
  4. % Available > 75% for week
  5. ACW less than 20% of total AHT for week
  6. Team quality > 95% for month
  7. Schedule Adherence > 95% for week
  8. 100% on Process and Documentation
  9. Zero evaluations with negatives in Experience for month
  10. Flex
  11. Customer compliment while evaluating call
  12. Zero Outlier Day achieved
  13. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  14. <5 minutes of lunch overages for week
  15. <5 minutes of break overages for week
  16. <2.5% required TL assistance
  17. AHT within 3% of benchmark
  18. Zero evaluations with negatives in Customer Service for month
  19. Visit from figure during Pass the Figure monthly contest
  20. Perfect attendance and punctuality for the month
  21. Quality average >95% for month
  22. <75 minutes of break overages for team for week
  23. 100% on a quality evaluation
  24. 200+ calls handled in a week