100% onProcess andDocumentation<2.5%requiredTLassistanceACW lessthan 20% oftotal AHTfor weekQualityaverage>95% formonth200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor month Flex100% ona qualityevaluationTeamquality >95% formonthPerfectattendanceandpunctuality forthe month%Available> 75% forweekVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonthAHT within3% ofbenchmarkCustomercomplimentwhileevaluatingcall<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekTeamadherence> 95% formonth% Available> 70% forteam formonthZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor week100% onProcess andDocumentation<2.5%requiredTLassistanceACW lessthan 20% oftotal AHTfor weekQualityaverage>95% formonth200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor monthFlex100% ona qualityevaluationTeamquality >95% formonthPerfectattendanceandpunctuality forthe month%Available> 75% forweekVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonthAHT within3% ofbenchmarkCustomercomplimentwhileevaluatingcall<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekTeamadherence> 95% formonth% Available> 70% forteam formonthZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% on Process and Documentation
  2. <2.5% required TL assistance
  3. ACW less than 20% of total AHT for week
  4. Quality average >95% for month
  5. 200+ calls handled in a week
  6. Zero evaluations with negatives in Experience for month
  7. Flex
  8. 100% on a quality evaluation
  9. Team quality > 95% for month
  10. Perfect attendance and punctuality for the month
  11. % Available > 75% for week
  12. Visit from figure during Pass the Figure monthly contest
  13. Zero evaluations with negatives in Customer Service for month
  14. AHT within 3% of benchmark
  15. Customer compliment while evaluating call
  16. <5 minutes of lunch overages for week
  17. <75 minutes of break overages for team for week
  18. CPPH within 0.5 calls of benchmark
  19. Schedule Adherence > 95% for week
  20. Team adherence > 95% for month
  21. % Available > 70% for team for month
  22. Zero Outlier Day achieved
  23. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  24. <5 minutes of break overages for week