(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Supervisor, manager, or quality discretion (recognition for going above and beyond)
Customer compliment while evaluating call
Perfect attendance and punctuality for the month
ACW less than 20% of total AHT for week
Team quality > 95% for month
<2.5% required TL assistance
% Available > 75% for week
<75 minutes of break overages for team for week
Quality average >95% for month
AHT within 3% of benchmark
Visit from figure during Pass the Figure monthly contest
100% on a quality evaluation
Zero Outlier Day achieved
100% on Process and Documentation
CPPH within 0.5 calls of benchmark
200+ calls handled in a week
Team adherence > 95% for month
Flex
<5 minutes of lunch overages for week
<5 minutes of break overages for week
Zero evaluations with negatives in Experience for month
Schedule Adherence > 95% for week
% Available > 70% for team for month
Zero evaluations with negatives in Customer Service for month
