ScheduleAdherence> 95% forweekZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonth% Available> 70% forteam formonth100% ona qualityevaluationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor weekZeroOutlierDayachieved FlexVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor month%Available> 75% forweekCustomercomplimentwhileevaluatingcallTeamquality >95% formonth100% onProcess andDocumentationTeamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmark<2.5%requiredTLassistance200+ callshandled ina week<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmarkPerfectattendanceandpunctuality forthe month<75 minutesof breakoverages forteam forweekACW lessthan 20% oftotal AHTfor weekScheduleAdherence> 95% forweekZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonth% Available> 70% forteam formonth100% ona qualityevaluationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor weekZeroOutlierDayachievedFlexVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor month%Available> 75% forweekCustomercomplimentwhileevaluatingcallTeamquality >95% formonth100% onProcess andDocumentationTeamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmark<2.5%requiredTLassistance200+ callshandled ina week<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmarkPerfectattendanceandpunctuality forthe month<75 minutesof breakoverages forteam forweekACW lessthan 20% oftotal AHTfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Adherence > 95% for week
  2. Zero evaluations with negatives in Customer Service for month
  3. Quality average >95% for month
  4. % Available > 70% for team for month
  5. 100% on a quality evaluation
  6. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  7. <5 minutes of break overages for week
  8. Zero Outlier Day achieved
  9. Flex
  10. Visit from figure during Pass the Figure monthly contest
  11. Zero evaluations with negatives in Experience for month
  12. % Available > 75% for week
  13. Customer compliment while evaluating call
  14. Team quality > 95% for month
  15. 100% on Process and Documentation
  16. Team adherence > 95% for month
  17. CPPH within 0.5 calls of benchmark
  18. <2.5% required TL assistance
  19. 200+ calls handled in a week
  20. <5 minutes of lunch overages for week
  21. AHT within 3% of benchmark
  22. Perfect attendance and punctuality for the month
  23. <75 minutes of break overages for team for week
  24. ACW less than 20% of total AHT for week