100% ona qualityevaluation200+ callshandled ina week% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweek100% onProcess andDocumentationQualityaverage>95% formonthTeamquality >95% formonthZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<2.5%requiredTLassistanceCPPHwithin 0.5calls ofbenchmarkAHT within3% ofbenchmarkPerfectattendanceandpunctuality forthe monthTeamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor monthVisit fromfigure duringPass theFigure monthlycontest%Available> 75% forweek Flex<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthACW lessthan 20% oftotal AHTfor week<5 minutesof breakoveragesfor week100% ona qualityevaluation200+ callshandled ina week% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweek100% onProcess andDocumentationQualityaverage>95% formonthTeamquality >95% formonthZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<2.5%requiredTLassistanceCPPHwithin 0.5calls ofbenchmarkAHT within3% ofbenchmarkPerfectattendanceandpunctuality forthe monthTeamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor monthVisit fromfigure duringPass theFigure monthlycontest%Available> 75% forweekFlex<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthACW lessthan 20% oftotal AHTfor week<5 minutesof breakoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% on a quality evaluation
  2. 200+ calls handled in a week
  3. % Available > 70% for team for month
  4. <75 minutes of break overages for team for week
  5. Customer compliment while evaluating call
  6. Schedule Adherence > 95% for week
  7. 100% on Process and Documentation
  8. Quality average >95% for month
  9. Team quality > 95% for month
  10. Zero Outlier Day achieved
  11. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  12. <2.5% required TL assistance
  13. CPPH within 0.5 calls of benchmark
  14. AHT within 3% of benchmark
  15. Perfect attendance and punctuality for the month
  16. Team adherence > 95% for month
  17. Zero evaluations with negatives in Experience for month
  18. Visit from figure during Pass the Figure monthly contest
  19. % Available > 75% for week
  20. Flex
  21. <5 minutes of lunch overages for week
  22. Zero evaluations with negatives in Customer Service for month
  23. ACW less than 20% of total AHT for week
  24. <5 minutes of break overages for week