<5 minutesof lunchoveragesfor week%Available> 75% forweekCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluationTeamquality >95% formonth<2.5%requiredTLassistanceAHT within3% ofbenchmarkZeroOutlierDayachieved<75 minutesof breakoverages forteam forweekTeamadherence> 95% formonthVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcallACW lessthan 20% oftotal AHTfor weekZeroevaluationswith negativesin Experiencefor monthZeroevaluations withnegatives inCustomerService formonthScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe month200+ callshandled ina week100% onProcess andDocumentation% Available> 70% forteam formonthQualityaverage>95% formonth Flex<5 minutesof breakoveragesfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof lunchoveragesfor week%Available> 75% forweekCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluationTeamquality >95% formonth<2.5%requiredTLassistanceAHT within3% ofbenchmarkZeroOutlierDayachieved<75 minutesof breakoverages forteam forweekTeamadherence> 95% formonthVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcallACW lessthan 20% oftotal AHTfor weekZeroevaluationswith negativesin Experiencefor monthZeroevaluations withnegatives inCustomerService formonthScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe month200+ callshandled ina week100% onProcess andDocumentation% Available> 70% forteam formonthQualityaverage>95% formonthFlex<5 minutesof breakoveragesfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <5 minutes of lunch overages for week
  2. % Available > 75% for week
  3. CPPH within 0.5 calls of benchmark
  4. 100% on a quality evaluation
  5. Team quality > 95% for month
  6. <2.5% required TL assistance
  7. AHT within 3% of benchmark
  8. Zero Outlier Day achieved
  9. <75 minutes of break overages for team for week
  10. Team adherence > 95% for month
  11. Visit from figure during Pass the Figure monthly contest
  12. Customer compliment while evaluating call
  13. ACW less than 20% of total AHT for week
  14. Zero evaluations with negatives in Experience for month
  15. Zero evaluations with negatives in Customer Service for month
  16. Schedule Adherence > 95% for week
  17. Perfect attendance and punctuality for the month
  18. 200+ calls handled in a week
  19. 100% on Process and Documentation
  20. % Available > 70% for team for month
  21. Quality average >95% for month
  22. Flex
  23. <5 minutes of break overages for week
  24. Supervisor, manager, or quality discretion (recognition for going above and beyond)