(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer compliment while evaluating call
Perfect attendance and punctuality for the month
Team quality > 95% for month
100% on a quality evaluation
100% on Process and Documentation
Visit from figure during Pass the Figure monthly contest
<5 minutes of break overages for week
Team adherence > 95% for month
AHT within 3% of benchmark
200+ calls handled in a week
Supervisor, manager, or quality discretion (recognition for going above and beyond)
CPPH within 0.5 calls of benchmark
Zero evaluations with negatives in Experience for month
<75 minutes of break overages for team for week
ACW less than 20% of total AHT for week
Quality average >95% for month
<5 minutes of lunch overages for week
<2.5% required TL assistance
Flex
Zero evaluations with negatives in Customer Service for month
