(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Zero Outlier Day achieved
Team quality > 95% for month
Customer compliment while evaluating call
% Available > 70% for team for month
AHT within 3% of benchmark
<5 minutes of break overages for week
Team adherence > 95% for month
<75 minutes of break overages for team for week
200+ calls handled in a week
% Available > 75% for week
100% on a quality evaluation
ACW less than 20% of total AHT for week
Perfect attendance and punctuality for the month
Visit from figure during Pass the Figure monthly contest
Zero evaluations with negatives in Customer Service for month
<2.5% required TL assistance
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Schedule Adherence > 95% for week
Quality average >95% for month
<5 minutes of lunch overages for week
100% on Process and Documentation
Flex
CPPH within 0.5 calls of benchmark
Zero evaluations with negatives in Experience for month
