<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonth100% ona qualityevaluationZeroOutlierDayachieved200+ callshandled ina weekPerfectattendanceandpunctuality forthe month<5 minutesof breakoveragesfor week<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% onProcess andDocumentationScheduleAdherence> 95% forweekACW lessthan 20% oftotal AHTfor week% Available> 70% forteam formonthQualityaverage>95% formonthTeamquality >95% formonthTeamadherence> 95% formonthAHT within3% ofbenchmark%Available> 75% forweek FlexZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcall<75 minutesof breakoverages forteam forweek<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonth100% ona qualityevaluationZeroOutlierDayachieved200+ callshandled ina weekPerfectattendanceandpunctuality forthe month<5 minutesof breakoveragesfor week<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% onProcess andDocumentationScheduleAdherence> 95% forweekACW lessthan 20% oftotal AHTfor week% Available> 70% forteam formonthQualityaverage>95% formonthTeamquality >95% formonthTeamadherence> 95% formonthAHT within3% ofbenchmark%Available> 75% forweekFlexZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcall<75 minutesof breakoverages forteam forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <2.5% required TL assistance
  2. Visit from figure during Pass the Figure monthly contest
  3. Zero evaluations with negatives in Customer Service for month
  4. 100% on a quality evaluation
  5. Zero Outlier Day achieved
  6. 200+ calls handled in a week
  7. Perfect attendance and punctuality for the month
  8. <5 minutes of break overages for week
  9. <5 minutes of lunch overages for week
  10. CPPH within 0.5 calls of benchmark
  11. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  12. 100% on Process and Documentation
  13. Schedule Adherence > 95% for week
  14. ACW less than 20% of total AHT for week
  15. % Available > 70% for team for month
  16. Quality average >95% for month
  17. Team quality > 95% for month
  18. Team adherence > 95% for month
  19. AHT within 3% of benchmark
  20. % Available > 75% for week
  21. Flex
  22. Zero evaluations with negatives in Experience for month
  23. Customer compliment while evaluating call
  24. <75 minutes of break overages for team for week