Zeroevaluationswith negativesin Experiencefor monthPerfectattendanceandpunctuality forthe month<2.5%requiredTLassistance100% ona qualityevaluation%Available> 75% forweek<5 minutesof lunchoveragesfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% onProcess andDocumentation<75 minutesof breakoverages forteam forweekTeamadherence> 95% formonthQualityaverage>95% formonthVisit fromfigure duringPass theFigure monthlycontest% Available> 70% forteam formonthZeroOutlierDayachieved200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor weekAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor week FlexTeamquality >95% formonthCPPHwithin 0.5calls ofbenchmarkCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthPerfectattendanceandpunctuality forthe month<2.5%requiredTLassistance100% ona qualityevaluation%Available> 75% forweek<5 minutesof lunchoveragesfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% onProcess andDocumentation<75 minutesof breakoverages forteam forweekTeamadherence> 95% formonthQualityaverage>95% formonthVisit fromfigure duringPass theFigure monthlycontest% Available> 70% forteam formonthZeroOutlierDayachieved200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor weekAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor weekFlexTeamquality >95% formonthCPPHwithin 0.5calls ofbenchmarkCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero evaluations with negatives in Experience for month
  2. Perfect attendance and punctuality for the month
  3. <2.5% required TL assistance
  4. 100% on a quality evaluation
  5. % Available > 75% for week
  6. <5 minutes of lunch overages for week
  7. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  8. 100% on Process and Documentation
  9. <75 minutes of break overages for team for week
  10. Team adherence > 95% for month
  11. Quality average >95% for month
  12. Visit from figure during Pass the Figure monthly contest
  13. % Available > 70% for team for month
  14. Zero Outlier Day achieved
  15. 200+ calls handled in a week
  16. Zero evaluations with negatives in Customer Service for month
  17. <5 minutes of break overages for week
  18. AHT within 3% of benchmark
  19. ACW less than 20% of total AHT for week
  20. Flex
  21. Team quality > 95% for month
  22. CPPH within 0.5 calls of benchmark
  23. Customer compliment while evaluating call
  24. Schedule Adherence > 95% for week