%Available> 75% forweekTeamadherence> 95% formonthPerfectattendanceandpunctuality forthe monthZeroOutlierDayachieved<5 minutesof lunchoveragesfor week100% ona qualityevaluation Flex100% onProcess andDocumentationACW lessthan 20% oftotal AHTfor week<75 minutesof breakoverages forteam forweekAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)ScheduleAdherence> 95% forweekCPPHwithin 0.5calls ofbenchmark<5 minutesof breakoveragesfor weekQualityaverage>95% formonth200+ callshandled ina weekCustomercomplimentwhileevaluatingcallZeroevaluationswith negativesin Experiencefor month% Available> 70% forteam formonthTeamquality >95% formonthZeroevaluations withnegatives inCustomerService formonth<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontest%Available> 75% forweekTeamadherence> 95% formonthPerfectattendanceandpunctuality forthe monthZeroOutlierDayachieved<5 minutesof lunchoveragesfor week100% ona qualityevaluationFlex100% onProcess andDocumentationACW lessthan 20% oftotal AHTfor week<75 minutesof breakoverages forteam forweekAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)ScheduleAdherence> 95% forweekCPPHwithin 0.5calls ofbenchmark<5 minutesof breakoveragesfor weekQualityaverage>95% formonth200+ callshandled ina weekCustomercomplimentwhileevaluatingcallZeroevaluationswith negativesin Experiencefor month% Available> 70% forteam formonthTeamquality >95% formonthZeroevaluations withnegatives inCustomerService formonth<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontest

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. % Available > 75% for week
  2. Team adherence > 95% for month
  3. Perfect attendance and punctuality for the month
  4. Zero Outlier Day achieved
  5. <5 minutes of lunch overages for week
  6. 100% on a quality evaluation
  7. Flex
  8. 100% on Process and Documentation
  9. ACW less than 20% of total AHT for week
  10. <75 minutes of break overages for team for week
  11. AHT within 3% of benchmark
  12. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  13. Schedule Adherence > 95% for week
  14. CPPH within 0.5 calls of benchmark
  15. <5 minutes of break overages for week
  16. Quality average >95% for month
  17. 200+ calls handled in a week
  18. Customer compliment while evaluating call
  19. Zero evaluations with negatives in Experience for month
  20. % Available > 70% for team for month
  21. Team quality > 95% for month
  22. Zero evaluations with negatives in Customer Service for month
  23. <2.5% required TL assistance
  24. Visit from figure during Pass the Figure monthly contest