ScheduleAdherence> 95% forweekVisit fromfigure duringPass theFigure monthlycontest<5 minutesof lunchoveragesfor week100% onProcess andDocumentation%Available> 75% forweekAHT within3% ofbenchmarkTeamquality >95% formonth200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor monthTeamadherence> 95% formonthZeroOutlierDayachievedPerfectattendanceandpunctuality forthe monthACW lessthan 20% oftotal AHTfor week100% ona qualityevaluationZeroevaluations withnegatives inCustomerService formonthCPPHwithin 0.5calls ofbenchmark FlexCustomercomplimentwhileevaluatingcall<5 minutesof breakoveragesfor week% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<2.5%requiredTLassistanceQualityaverage>95% formonthScheduleAdherence> 95% forweekVisit fromfigure duringPass theFigure monthlycontest<5 minutesof lunchoveragesfor week100% onProcess andDocumentation%Available> 75% forweekAHT within3% ofbenchmarkTeamquality >95% formonth200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor monthTeamadherence> 95% formonthZeroOutlierDayachievedPerfectattendanceandpunctuality forthe monthACW lessthan 20% oftotal AHTfor week100% ona qualityevaluationZeroevaluations withnegatives inCustomerService formonthCPPHwithin 0.5calls ofbenchmarkFlexCustomercomplimentwhileevaluatingcall<5 minutesof breakoveragesfor week% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<2.5%requiredTLassistanceQualityaverage>95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Adherence > 95% for week
  2. Visit from figure during Pass the Figure monthly contest
  3. <5 minutes of lunch overages for week
  4. 100% on Process and Documentation
  5. % Available > 75% for week
  6. AHT within 3% of benchmark
  7. Team quality > 95% for month
  8. 200+ calls handled in a week
  9. Zero evaluations with negatives in Experience for month
  10. Team adherence > 95% for month
  11. Zero Outlier Day achieved
  12. Perfect attendance and punctuality for the month
  13. ACW less than 20% of total AHT for week
  14. 100% on a quality evaluation
  15. Zero evaluations with negatives in Customer Service for month
  16. CPPH within 0.5 calls of benchmark
  17. Flex
  18. Customer compliment while evaluating call
  19. <5 minutes of break overages for week
  20. % Available > 70% for team for month
  21. <75 minutes of break overages for team for week
  22. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  23. <2.5% required TL assistance
  24. Quality average >95% for month