% Available> 70% forteam formonth<5 minutesof breakoveragesfor week<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonthPerfectattendanceandpunctuality forthe month200+ callshandled ina weekCPPHwithin 0.5calls ofbenchmarkACW lessthan 20% oftotal AHTfor weekQualityaverage>95% formonthTeamadherence> 95% formonthTeamquality >95% formonth100% onProcess andDocumentationCustomercomplimentwhileevaluatingcall<2.5%requiredTLassistanceSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontest100% ona qualityevaluationScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved%Available> 75% forweek<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmark Flex% Available> 70% forteam formonth<5 minutesof breakoveragesfor week<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonthPerfectattendanceandpunctuality forthe month200+ callshandled ina weekCPPHwithin 0.5calls ofbenchmarkACW lessthan 20% oftotal AHTfor weekQualityaverage>95% formonthTeamadherence> 95% formonthTeamquality >95% formonth100% onProcess andDocumentationCustomercomplimentwhileevaluatingcall<2.5%requiredTLassistanceSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontest100% ona qualityevaluationScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved%Available> 75% forweek<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmarkFlex

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. % Available > 70% for team for month
  2. <5 minutes of break overages for week
  3. <75 minutes of break overages for team for week
  4. Zero evaluations with negatives in Customer Service for month
  5. Perfect attendance and punctuality for the month
  6. 200+ calls handled in a week
  7. CPPH within 0.5 calls of benchmark
  8. ACW less than 20% of total AHT for week
  9. Quality average >95% for month
  10. Team adherence > 95% for month
  11. Team quality > 95% for month
  12. 100% on Process and Documentation
  13. Customer compliment while evaluating call
  14. <2.5% required TL assistance
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. Visit from figure during Pass the Figure monthly contest
  17. 100% on a quality evaluation
  18. Schedule Adherence > 95% for week
  19. Zero evaluations with negatives in Experience for month
  20. Zero Outlier Day achieved
  21. % Available > 75% for week
  22. <5 minutes of lunch overages for week
  23. AHT within 3% of benchmark
  24. Flex