(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
<75 minutes of break overages for team for week
Flex
AHT within 3% of benchmark
100% on Process and Documentation
100% on a quality evaluation
Perfect attendance and punctuality for the month
CPPH within 0.5 calls of benchmark
% Available > 70% for team for month
Schedule Adherence > 95% for week
% Available > 75% for week
Team adherence > 95% for month
Zero evaluations with negatives in Experience for month
Zero evaluations with negatives in Customer Service for month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
<2.5% required TL assistance
200+ calls handled in a week
Zero Outlier Day achieved
ACW less than 20% of total AHT for week
<5 minutes of lunch overages for week
<5 minutes of break overages for week
Quality average >95% for month
Visit from figure during Pass the Figure monthly contest
