(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer compliment while evaluating call
100% on a quality evaluation
% Available > 75% for week
Team quality > 95% for month
100% on Process and Documentation
Perfect attendance and punctuality for the month
ACW less than 20% of total AHT for week
CPPH within 0.5 calls of benchmark
Flex
Visit from figure during Pass the Figure monthly contest
AHT within 3% of benchmark
Zero evaluations with negatives in Customer Service for month
Zero Outlier Day achieved
Schedule Adherence > 95% for week
200+ calls handled in a week
<5 minutes of break overages for week
<75 minutes of break overages for team for week
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Team adherence > 95% for month
% Available > 70% for team for month
<2.5% required TL assistance
Quality average >95% for month
<5 minutes of lunch overages for week
Zero evaluations with negatives in Experience for month
