Customercomplimentwhileevaluatingcall Flex% Available> 70% forteam formonthZeroevaluationswith negativesin Experiencefor monthAHT within3% ofbenchmark200+ callshandled ina weekScheduleAdherence> 95% forweek100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonth<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmarkZeroevaluations withnegatives inCustomerService formonthTeamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% onProcess andDocumentationACW lessthan 20% oftotal AHTfor weekVisit fromfigure duringPass theFigure monthlycontest%Available> 75% forweek<5 minutesof breakoveragesfor weekZeroOutlierDayachievedTeamadherence> 95% formonth<2.5%requiredTLassistance<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcallFlex% Available> 70% forteam formonthZeroevaluationswith negativesin Experiencefor monthAHT within3% ofbenchmark200+ callshandled ina weekScheduleAdherence> 95% forweek100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonth<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmarkZeroevaluations withnegatives inCustomerService formonthTeamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% onProcess andDocumentationACW lessthan 20% oftotal AHTfor weekVisit fromfigure duringPass theFigure monthlycontest%Available> 75% forweek<5 minutesof breakoveragesfor weekZeroOutlierDayachievedTeamadherence> 95% formonth<2.5%requiredTLassistance<75 minutesof breakoverages forteam forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer compliment while evaluating call
  2. Flex
  3. % Available > 70% for team for month
  4. Zero evaluations with negatives in Experience for month
  5. AHT within 3% of benchmark
  6. 200+ calls handled in a week
  7. Schedule Adherence > 95% for week
  8. 100% on a quality evaluation
  9. Perfect attendance and punctuality for the month
  10. Quality average >95% for month
  11. <5 minutes of lunch overages for week
  12. CPPH within 0.5 calls of benchmark
  13. Zero evaluations with negatives in Customer Service for month
  14. Team quality > 95% for month
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. 100% on Process and Documentation
  17. ACW less than 20% of total AHT for week
  18. Visit from figure during Pass the Figure monthly contest
  19. % Available > 75% for week
  20. <5 minutes of break overages for week
  21. Zero Outlier Day achieved
  22. Team adherence > 95% for month
  23. <2.5% required TL assistance
  24. <75 minutes of break overages for team for week