(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
100% on a quality evaluation
<75 minutes of break overages for team for week
% Available > 75% for week
Supervisor, manager, or quality discretion (recognition for going above and beyond)
CPPH within 0.5 calls of benchmark
ACW less than 20% of total AHT for week
<5 minutes of lunch overages for week
Team adherence > 95% for month
200+ calls handled in a week
AHT within 3% of benchmark
<2.5% required TL assistance
% Available > 70% for team for month
Customer compliment while evaluating call
Zero Outlier Day achieved
Schedule Adherence > 95% for week
Zero evaluations with negatives in Experience for month
Team quality > 95% for month
Flex
<5 minutes of break overages for week
Zero evaluations with negatives in Customer Service for month
Visit from figure during Pass the Figure monthly contest
