ZeroOutlierDayachieved200+ callshandled ina week<75 minutesof breakoverages forteam forweek<5 minutesof breakoveragesfor weekAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonthPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth<2.5%requiredTLassistanceScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthQualityaverage>95% formonthCPPHwithin 0.5calls ofbenchmark100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonth FlexVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcall%Available> 75% forweekACW lessthan 20% oftotal AHTfor week100% ona qualityevaluation<5 minutesof lunchoveragesfor weekTeamquality >95% formonthZeroOutlierDayachieved200+ callshandled ina week<75 minutesof breakoverages forteam forweek<5 minutesof breakoveragesfor weekAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonthPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth<2.5%requiredTLassistanceScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthQualityaverage>95% formonthCPPHwithin 0.5calls ofbenchmark100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonthFlexVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcall%Available> 75% forweekACW lessthan 20% oftotal AHTfor week100% ona qualityevaluation<5 minutesof lunchoveragesfor weekTeamquality >95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero Outlier Day achieved
  2. 200+ calls handled in a week
  3. <75 minutes of break overages for team for week
  4. <5 minutes of break overages for week
  5. AHT within 3% of benchmark
  6. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  7. Team adherence > 95% for month
  8. Perfect attendance and punctuality for the month
  9. % Available > 70% for team for month
  10. <2.5% required TL assistance
  11. Schedule Adherence > 95% for week
  12. Zero evaluations with negatives in Experience for month
  13. Quality average >95% for month
  14. CPPH within 0.5 calls of benchmark
  15. 100% on Process and Documentation
  16. Zero evaluations with negatives in Customer Service for month
  17. Flex
  18. Visit from figure during Pass the Figure monthly contest
  19. Customer compliment while evaluating call
  20. % Available > 75% for week
  21. ACW less than 20% of total AHT for week
  22. 100% on a quality evaluation
  23. <5 minutes of lunch overages for week
  24. Team quality > 95% for month