% Available> 70% forteam formonth100% ona qualityevaluation100% onProcess andDocumentation<2.5%requiredTLassistance%Available> 75% forweekZeroOutlierDayachieved<5 minutesof breakoveragesfor weekCustomercomplimentwhileevaluatingcallAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkACW lessthan 20% oftotal AHTfor week Flex200+ callshandled ina weekVisit fromfigure duringPass theFigure monthlycontestQualityaverage>95% formonthTeamadherence> 95% formonthScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthZeroevaluationswith negativesin Experiencefor monthTeamquality >95% formonthPerfectattendanceandpunctuality forthe month<75 minutesof breakoverages forteam forweek% Available> 70% forteam formonth100% ona qualityevaluation100% onProcess andDocumentation<2.5%requiredTLassistance%Available> 75% forweekZeroOutlierDayachieved<5 minutesof breakoveragesfor weekCustomercomplimentwhileevaluatingcallAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkACW lessthan 20% oftotal AHTfor weekFlex200+ callshandled ina weekVisit fromfigure duringPass theFigure monthlycontestQualityaverage>95% formonthTeamadherence> 95% formonthScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthZeroevaluationswith negativesin Experiencefor monthTeamquality >95% formonthPerfectattendanceandpunctuality forthe month<75 minutesof breakoverages forteam forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. % Available > 70% for team for month
  2. 100% on a quality evaluation
  3. 100% on Process and Documentation
  4. <2.5% required TL assistance
  5. % Available > 75% for week
  6. Zero Outlier Day achieved
  7. <5 minutes of break overages for week
  8. Customer compliment while evaluating call
  9. AHT within 3% of benchmark
  10. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  11. CPPH within 0.5 calls of benchmark
  12. ACW less than 20% of total AHT for week
  13. Flex
  14. 200+ calls handled in a week
  15. Visit from figure during Pass the Figure monthly contest
  16. Quality average >95% for month
  17. Team adherence > 95% for month
  18. Schedule Adherence > 95% for week
  19. <5 minutes of lunch overages for week
  20. Zero evaluations with negatives in Customer Service for month
  21. Zero evaluations with negatives in Experience for month
  22. Team quality > 95% for month
  23. Perfect attendance and punctuality for the month
  24. <75 minutes of break overages for team for week