ACW lessthan 20% oftotal AHTfor weekAHT within3% ofbenchmarkTeamquality >95% formonthScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonth Flex<75 minutesof breakoverages forteam forweek100% ona qualityevaluation<2.5%requiredTLassistanceQualityaverage>95% formonthCustomercomplimentwhileevaluatingcall100% onProcess andDocumentationPerfectattendanceandpunctuality forthe monthZeroevaluations withnegatives inCustomerService formonth<5 minutesof lunchoveragesfor week%Available> 75% forweek200+ callshandled ina weekVisit fromfigure duringPass theFigure monthlycontestCPPHwithin 0.5calls ofbenchmark% Available> 70% forteam formonth<5 minutesof breakoveragesfor weekACW lessthan 20% oftotal AHTfor weekAHT within3% ofbenchmarkTeamquality >95% formonthScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachievedSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonthFlex<75 minutesof breakoverages forteam forweek100% ona qualityevaluation<2.5%requiredTLassistanceQualityaverage>95% formonthCustomercomplimentwhileevaluatingcall100% onProcess andDocumentationPerfectattendanceandpunctuality forthe monthZeroevaluations withnegatives inCustomerService formonth<5 minutesof lunchoveragesfor week%Available> 75% forweek200+ callshandled ina weekVisit fromfigure duringPass theFigure monthlycontestCPPHwithin 0.5calls ofbenchmark% Available> 70% forteam formonth<5 minutesof breakoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW less than 20% of total AHT for week
  2. AHT within 3% of benchmark
  3. Team quality > 95% for month
  4. Schedule Adherence > 95% for week
  5. Zero evaluations with negatives in Experience for month
  6. Zero Outlier Day achieved
  7. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  8. Team adherence > 95% for month
  9. Flex
  10. <75 minutes of break overages for team for week
  11. 100% on a quality evaluation
  12. <2.5% required TL assistance
  13. Quality average >95% for month
  14. Customer compliment while evaluating call
  15. 100% on Process and Documentation
  16. Perfect attendance and punctuality for the month
  17. Zero evaluations with negatives in Customer Service for month
  18. <5 minutes of lunch overages for week
  19. % Available > 75% for week
  20. 200+ calls handled in a week
  21. Visit from figure during Pass the Figure monthly contest
  22. CPPH within 0.5 calls of benchmark
  23. % Available > 70% for team for month
  24. <5 minutes of break overages for week