(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Team adherence > 95% for month
100% on a quality evaluation
<2.5% required TL assistance
Customer compliment while evaluating call
Zero Outlier Day achieved
200+ calls handled in a week
Quality average >95% for month
Team quality > 95% for month
<5 minutes of break overages for week
% Available > 70% for team for month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Schedule Adherence > 95% for week
<75 minutes of break overages for team for week
ACW less than 20% of total AHT for week
<5 minutes of lunch overages for week
Perfect attendance and punctuality for the month
Zero evaluations with negatives in Experience for month
Visit from figure during Pass the Figure monthly contest
% Available > 75% for week
Flex
CPPH within 0.5 calls of benchmark
100% on Process and Documentation
AHT within 3% of benchmark
Zero evaluations with negatives in Customer Service for month
