Supervisor,manager, orquality discretion(recognition forgoing above andbeyond)ScheduleAdherence> 95% forweekTeamadherence> 95% formonth<5 minutesof breakoveragesfor weekCPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor month Flex<5 minutesof lunchoveragesfor week100% onProcess andDocumentation<2.5%requiredTLassistanceAHT within3% ofbenchmark%Available> 75% forweekTeamquality >95% formonthACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonth100% ona qualityevaluation<75 minutesof breakoverages forteam forweekQualityaverage>95% formonthZeroOutlierDayachievedCustomercomplimentwhileevaluatingcall200+ callshandled ina weekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)ScheduleAdherence> 95% forweekTeamadherence> 95% formonth<5 minutesof breakoveragesfor weekCPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestZeroevaluationswith negativesin Experiencefor monthFlex<5 minutesof lunchoveragesfor week100% onProcess andDocumentation<2.5%requiredTLassistanceAHT within3% ofbenchmark%Available> 75% forweekTeamquality >95% formonthACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonth100% ona qualityevaluation<75 minutesof breakoverages forteam forweekQualityaverage>95% formonthZeroOutlierDayachievedCustomercomplimentwhileevaluatingcall200+ callshandled ina weekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  2. Schedule Adherence > 95% for week
  3. Team adherence > 95% for month
  4. <5 minutes of break overages for week
  5. CPPH within 0.5 calls of benchmark
  6. Visit from figure during Pass the Figure monthly contest
  7. Zero evaluations with negatives in Experience for month
  8. Flex
  9. <5 minutes of lunch overages for week
  10. 100% on Process and Documentation
  11. <2.5% required TL assistance
  12. AHT within 3% of benchmark
  13. % Available > 75% for week
  14. Team quality > 95% for month
  15. ACW less than 20% of total AHT for week
  16. Zero evaluations with negatives in Customer Service for month
  17. 100% on a quality evaluation
  18. <75 minutes of break overages for team for week
  19. Quality average >95% for month
  20. Zero Outlier Day achieved
  21. Customer compliment while evaluating call
  22. 200+ calls handled in a week
  23. Perfect attendance and punctuality for the month
  24. % Available > 70% for team for month