Zeroevaluationswith negativesin Experiencefor month200+ callshandled ina week% Available> 70% forteam formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamquality >95% formonthZeroevaluations withnegatives inCustomerService formonth100% onProcess andDocumentationScheduleAdherence> 95% forweekAHT within3% ofbenchmark<2.5%requiredTLassistanceZeroOutlierDayachievedACW lessthan 20% oftotal AHTfor week<75 minutesof breakoverages forteam forweekVisit fromfigure duringPass theFigure monthlycontestQualityaverage>95% formonthCustomercomplimentwhileevaluatingcall Flex<5 minutesof breakoveragesfor week%Available> 75% forweekPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluationZeroevaluationswith negativesin Experiencefor month200+ callshandled ina week% Available> 70% forteam formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamquality >95% formonthZeroevaluations withnegatives inCustomerService formonth100% onProcess andDocumentationScheduleAdherence> 95% forweekAHT within3% ofbenchmark<2.5%requiredTLassistanceZeroOutlierDayachievedACW lessthan 20% oftotal AHTfor week<75 minutesof breakoverages forteam forweekVisit fromfigure duringPass theFigure monthlycontestQualityaverage>95% formonthCustomercomplimentwhileevaluatingcallFlex<5 minutesof breakoveragesfor week%Available> 75% forweekPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluation

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero evaluations with negatives in Experience for month
  2. 200+ calls handled in a week
  3. % Available > 70% for team for month
  4. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  5. Team quality > 95% for month
  6. Zero evaluations with negatives in Customer Service for month
  7. 100% on Process and Documentation
  8. Schedule Adherence > 95% for week
  9. AHT within 3% of benchmark
  10. <2.5% required TL assistance
  11. Zero Outlier Day achieved
  12. ACW less than 20% of total AHT for week
  13. <75 minutes of break overages for team for week
  14. Visit from figure during Pass the Figure monthly contest
  15. Quality average >95% for month
  16. Customer compliment while evaluating call
  17. Flex
  18. <5 minutes of break overages for week
  19. % Available > 75% for week
  20. Perfect attendance and punctuality for the month
  21. <5 minutes of lunch overages for week
  22. Team adherence > 95% for month
  23. CPPH within 0.5 calls of benchmark
  24. 100% on a quality evaluation