(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Zero evaluations with negatives in Experience for month
<75 minutes of break overages for team for week
Schedule Adherence > 95% for week
Flex
Supervisor, manager, or quality discretion (recognition for going above and beyond)
100% on Process and Documentation
200+ calls handled in a week
Team adherence > 95% for month
Visit from figure during Pass the Figure monthly contest
% Available > 70% for team for month
CPPH within 0.5 calls of benchmark
<5 minutes of break overages for week
100% on a quality evaluation
Perfect attendance and punctuality for the month
<5 minutes of lunch overages for week
<2.5% required TL assistance
Customer compliment while evaluating call
Zero Outlier Day achieved
ACW less than 20% of total AHT for week
AHT within 3% of benchmark
Team quality > 95% for month
Zero evaluations with negatives in Customer Service for month
