ZeroOutlierDayachieved% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekTeamquality >95% formonth FlexCustomercomplimentwhileevaluatingcall<5 minutesof breakoveragesfor week<2.5%requiredTLassistance100% onProcess andDocumentation200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor month%Available> 75% forweek100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestACW lessthan 20% oftotal AHTfor weekPerfectattendanceandpunctuality forthe monthScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor weekQualityaverage>95% formonthZeroevaluations withnegatives inCustomerService formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkAHT within3% ofbenchmarkTeamadherence> 95% formonthZeroOutlierDayachieved% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekTeamquality >95% formonthFlexCustomercomplimentwhileevaluatingcall<5 minutesof breakoveragesfor week<2.5%requiredTLassistance100% onProcess andDocumentation200+ callshandled ina weekZeroevaluationswith negativesin Experiencefor month%Available> 75% forweek100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestACW lessthan 20% oftotal AHTfor weekPerfectattendanceandpunctuality forthe monthScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor weekQualityaverage>95% formonthZeroevaluations withnegatives inCustomerService formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkAHT within3% ofbenchmarkTeamadherence> 95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero Outlier Day achieved
  2. % Available > 70% for team for month
  3. <75 minutes of break overages for team for week
  4. Team quality > 95% for month
  5. Flex
  6. Customer compliment while evaluating call
  7. <5 minutes of break overages for week
  8. <2.5% required TL assistance
  9. 100% on Process and Documentation
  10. 200+ calls handled in a week
  11. Zero evaluations with negatives in Experience for month
  12. % Available > 75% for week
  13. 100% on a quality evaluation
  14. Visit from figure during Pass the Figure monthly contest
  15. ACW less than 20% of total AHT for week
  16. Perfect attendance and punctuality for the month
  17. Schedule Adherence > 95% for week
  18. <5 minutes of lunch overages for week
  19. Quality average >95% for month
  20. Zero evaluations with negatives in Customer Service for month
  21. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  22. CPPH within 0.5 calls of benchmark
  23. AHT within 3% of benchmark
  24. Team adherence > 95% for month