<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonth%Available> 75% forweekZeroevaluations withnegatives inCustomerService formonth Flex100% onProcess andDocumentationTeamadherence> 95% formonthAHT within3% ofbenchmarkZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved<75 minutesof breakoverages forteam forweek<2.5%requiredTLassistanceCustomercomplimentwhileevaluatingcallTeamquality >95% formonth% Available> 70% forteam formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% ona qualityevaluationCPPHwithin 0.5calls ofbenchmark200+ callshandled ina weekACW lessthan 20% oftotal AHTfor weekScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonth%Available> 75% forweekZeroevaluations withnegatives inCustomerService formonthFlex100% onProcess andDocumentationTeamadherence> 95% formonthAHT within3% ofbenchmarkZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved<75 minutesof breakoverages forteam forweek<2.5%requiredTLassistanceCustomercomplimentwhileevaluatingcallTeamquality >95% formonth% Available> 70% forteam formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)100% ona qualityevaluationCPPHwithin 0.5calls ofbenchmark200+ callshandled ina weekACW lessthan 20% oftotal AHTfor weekScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <5 minutes of break overages for week
  2. Visit from figure during Pass the Figure monthly contest
  3. Perfect attendance and punctuality for the month
  4. Quality average >95% for month
  5. % Available > 75% for week
  6. Zero evaluations with negatives in Customer Service for month
  7. Flex
  8. 100% on Process and Documentation
  9. Team adherence > 95% for month
  10. AHT within 3% of benchmark
  11. Zero evaluations with negatives in Experience for month
  12. Zero Outlier Day achieved
  13. <75 minutes of break overages for team for week
  14. <2.5% required TL assistance
  15. Customer compliment while evaluating call
  16. Team quality > 95% for month
  17. % Available > 70% for team for month
  18. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  19. 100% on a quality evaluation
  20. CPPH within 0.5 calls of benchmark
  21. 200+ calls handled in a week
  22. ACW less than 20% of total AHT for week
  23. Schedule Adherence > 95% for week
  24. <5 minutes of lunch overages for week