Teamquality >95% formonth100% ona qualityevaluationCPPHwithin 0.5calls ofbenchmarkQualityaverage>95% formonth FlexACW lessthan 20% oftotal AHTfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkVisit fromfigure duringPass theFigure monthlycontest% Available> 70% forteam formonthTeamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor month<75 minutesof breakoverages forteam forweek%Available> 75% forweekScheduleAdherence> 95% forweek100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonthCustomercomplimentwhileevaluatingcall<2.5%requiredTLassistanceZeroOutlierDayachieved<5 minutesof breakoveragesfor week200+ callshandled ina weekPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor weekTeamquality >95% formonth100% ona qualityevaluationCPPHwithin 0.5calls ofbenchmarkQualityaverage>95% formonthFlexACW lessthan 20% oftotal AHTfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkVisit fromfigure duringPass theFigure monthlycontest% Available> 70% forteam formonthTeamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor month<75 minutesof breakoverages forteam forweek%Available> 75% forweekScheduleAdherence> 95% forweek100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonthCustomercomplimentwhileevaluatingcall<2.5%requiredTLassistanceZeroOutlierDayachieved<5 minutesof breakoveragesfor week200+ callshandled ina weekPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team quality > 95% for month
  2. 100% on a quality evaluation
  3. CPPH within 0.5 calls of benchmark
  4. Quality average >95% for month
  5. Flex
  6. ACW less than 20% of total AHT for week
  7. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  8. AHT within 3% of benchmark
  9. Visit from figure during Pass the Figure monthly contest
  10. % Available > 70% for team for month
  11. Team adherence > 95% for month
  12. Zero evaluations with negatives in Experience for month
  13. <75 minutes of break overages for team for week
  14. % Available > 75% for week
  15. Schedule Adherence > 95% for week
  16. 100% on Process and Documentation
  17. Zero evaluations with negatives in Customer Service for month
  18. Customer compliment while evaluating call
  19. <2.5% required TL assistance
  20. Zero Outlier Day achieved
  21. <5 minutes of break overages for week
  22. 200+ calls handled in a week
  23. Perfect attendance and punctuality for the month
  24. <5 minutes of lunch overages for week