(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Schedule Adherence > 95% for week
Team quality > 95% for month
100% on Process and Documentation
CPPH within 0.5 calls of benchmark
Supervisor, manager, or quality discretion (recognition for going above and beyond)
AHT within 3% of benchmark
Quality average >95% for month
<5 minutes of break overages for week
Zero evaluations with negatives in Customer Service for month
Team adherence > 95% for month
200+ calls handled in a week
<75 minutes of break overages for team for week
Customer compliment while evaluating call
Perfect attendance and punctuality for the month
Flex
Zero evaluations with negatives in Experience for month
Zero Outlier Day achieved
% Available > 75% for week
100% on a quality evaluation
<5 minutes of lunch overages for week
% Available > 70% for team for month
Visit from figure during Pass the Figure monthly contest
