Teamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor month%Available> 75% forweek<2.5%requiredTLassistance<5 minutesof lunchoveragesfor weekZeroOutlierDayachieved200+ callshandled ina weekQualityaverage>95% formonth100% onProcess andDocumentation<5 minutesof breakoveragesfor weekZeroevaluations withnegatives inCustomerService formonthTeamquality >95% formonthAHT within3% ofbenchmarkCPPHwithin 0.5calls ofbenchmark FlexSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonthACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweek100% ona qualityevaluationTeamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor month%Available> 75% forweek<2.5%requiredTLassistance<5 minutesof lunchoveragesfor weekZeroOutlierDayachieved200+ callshandled ina weekQualityaverage>95% formonth100% onProcess andDocumentation<5 minutesof breakoveragesfor weekZeroevaluations withnegatives inCustomerService formonthTeamquality >95% formonthAHT within3% ofbenchmarkCPPHwithin 0.5calls ofbenchmarkFlexSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonthACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweek100% ona qualityevaluation

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team adherence > 95% for month
  2. Zero evaluations with negatives in Experience for month
  3. % Available > 75% for week
  4. <2.5% required TL assistance
  5. <5 minutes of lunch overages for week
  6. Zero Outlier Day achieved
  7. 200+ calls handled in a week
  8. Quality average >95% for month
  9. 100% on Process and Documentation
  10. <5 minutes of break overages for week
  11. Zero evaluations with negatives in Customer Service for month
  12. Team quality > 95% for month
  13. AHT within 3% of benchmark
  14. CPPH within 0.5 calls of benchmark
  15. Flex
  16. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  17. Visit from figure during Pass the Figure monthly contest
  18. <75 minutes of break overages for team for week
  19. Perfect attendance and punctuality for the month
  20. % Available > 70% for team for month
  21. ACW less than 20% of total AHT for week
  22. Customer compliment while evaluating call
  23. Schedule Adherence > 95% for week
  24. 100% on a quality evaluation