Zeroevaluationswith negativesin Experiencefor month FlexCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluation<75 minutesof breakoverages forteam forweekPerfectattendanceandpunctuality forthe monthAHT within3% ofbenchmark<5 minutesof lunchoveragesfor week200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonth%Available> 75% forweek<5 minutesof breakoveragesfor weekCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthTeamquality >95% formonthZeroOutlierDayachieved100% onProcess andDocumentationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontestACW lessthan 20% oftotal AHTfor week<2.5%requiredTLassistanceQualityaverage>95% formonthScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthFlexCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluation<75 minutesof breakoverages forteam forweekPerfectattendanceandpunctuality forthe monthAHT within3% ofbenchmark<5 minutesof lunchoveragesfor week200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonth%Available> 75% forweek<5 minutesof breakoveragesfor weekCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthTeamquality >95% formonthZeroOutlierDayachieved100% onProcess andDocumentationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontestACW lessthan 20% oftotal AHTfor week<2.5%requiredTLassistanceQualityaverage>95% formonthScheduleAdherence> 95% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero evaluations with negatives in Experience for month
  2. Flex
  3. CPPH within 0.5 calls of benchmark
  4. 100% on a quality evaluation
  5. <75 minutes of break overages for team for week
  6. Perfect attendance and punctuality for the month
  7. AHT within 3% of benchmark
  8. <5 minutes of lunch overages for week
  9. 200+ calls handled in a week
  10. Zero evaluations with negatives in Customer Service for month
  11. Team adherence > 95% for month
  12. % Available > 75% for week
  13. <5 minutes of break overages for week
  14. Customer compliment while evaluating call
  15. % Available > 70% for team for month
  16. Team quality > 95% for month
  17. Zero Outlier Day achieved
  18. 100% on Process and Documentation
  19. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  20. Visit from figure during Pass the Figure monthly contest
  21. ACW less than 20% of total AHT for week
  22. <2.5% required TL assistance
  23. Quality average >95% for month
  24. Schedule Adherence > 95% for week