(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Team adherence > 95% for month
Visit from figure during Pass the Figure monthly contest
Zero evaluations with negatives in Experience for month
<5 minutes of break overages for week
% Available > 75% for week
AHT within 3% of benchmark
Team quality > 95% for month
Perfect attendance and punctuality for the month
% Available > 70% for team for month
Schedule Adherence > 95% for week
<75 minutes of break overages for team for week
ACW less than 20% of total AHT for week
200+ calls handled in a week
Supervisor, manager, or quality discretion (recognition for going above and beyond)
100% on Process and Documentation
100% on a quality evaluation
Quality average >95% for month
Flex
<5 minutes of lunch overages for week
CPPH within 0.5 calls of benchmark
<2.5% required TL assistance
Zero Outlier Day achieved
Customer compliment while evaluating call
Zero evaluations with negatives in Customer Service for month
