(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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<2.5% required TL assistance
100% on a quality evaluation
Zero evaluations with negatives in Experience for month
CPPH within 0.5 calls of benchmark
Visit from figure during Pass the Figure monthly contest
Team adherence > 95% for month
Schedule Adherence > 95% for week
% Available > 75% for week
Customer compliment while evaluating call
% Available > 70% for team for month
Flex
<75 minutes of break overages for team for week
Zero evaluations with negatives in Customer Service for month
AHT within 3% of benchmark
Team quality > 95% for month
Perfect attendance and punctuality for the month
200+ calls handled in a week
100% on Process and Documentation
Zero Outlier Day achieved
<5 minutes of lunch overages for week
ACW less than 20% of total AHT for week
Supervisor, manager, or quality discretion (recognition for going above and beyond)
