Zeroevaluations withnegatives inCustomerService formonth Flex<5 minutesof lunchoveragesfor week% Available> 70% forteam formonth100% onProcess andDocumentation100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestCPPHwithin 0.5calls ofbenchmark<2.5%requiredTLassistanceACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcall<75 minutesof breakoverages forteam forweekTeamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor month%Available> 75% forweekAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor weekZeroOutlierDayachieved200+ callshandled ina weekScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe monthTeamquality >95% formonthQualityaverage>95% formonthZeroevaluations withnegatives inCustomerService formonthFlex<5 minutesof lunchoveragesfor week% Available> 70% forteam formonth100% onProcess andDocumentation100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestCPPHwithin 0.5calls ofbenchmark<2.5%requiredTLassistanceACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcall<75 minutesof breakoverages forteam forweekTeamadherence> 95% formonthZeroevaluationswith negativesin Experiencefor month%Available> 75% forweekAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor weekZeroOutlierDayachieved200+ callshandled ina weekScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe monthTeamquality >95% formonthQualityaverage>95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Zero evaluations with negatives in Customer Service for month
  2. Flex
  3. <5 minutes of lunch overages for week
  4. % Available > 70% for team for month
  5. 100% on Process and Documentation
  6. 100% on a quality evaluation
  7. Visit from figure during Pass the Figure monthly contest
  8. CPPH within 0.5 calls of benchmark
  9. <2.5% required TL assistance
  10. ACW less than 20% of total AHT for week
  11. Customer compliment while evaluating call
  12. <75 minutes of break overages for team for week
  13. Team adherence > 95% for month
  14. Zero evaluations with negatives in Experience for month
  15. % Available > 75% for week
  16. AHT within 3% of benchmark
  17. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  18. <5 minutes of break overages for week
  19. Zero Outlier Day achieved
  20. 200+ calls handled in a week
  21. Schedule Adherence > 95% for week
  22. Perfect attendance and punctuality for the month
  23. Team quality > 95% for month
  24. Quality average >95% for month