(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Schedule Adherence > 95% for week
% Available > 75% for week
<75 minutes of break overages for team for week
200+ calls handled in a week
Customer compliment while evaluating call
100% on Process and Documentation
<5 minutes of lunch overages for week
Team quality > 95% for month
Zero evaluations with negatives in Customer Service for month
Flex
Team adherence > 95% for month
ACW less than 20% of total AHT for week
<5 minutes of break overages for week
% Available > 70% for team for month
100% on a quality evaluation
<2.5% required TL assistance
Quality average >95% for month
Zero Outlier Day achieved
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Visit from figure during Pass the Figure monthly contest
Zero evaluations with negatives in Experience for month
