Teamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmark FlexTeamadherence> 95% formonthVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweekZeroOutlierDayachieved<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthZeroevaluationswith negativesin Experiencefor month<5 minutesof breakoveragesfor week%Available> 75% forweek% Available> 70% forteam formonth100% ona qualityevaluationQualityaverage>95% formonthACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekPerfectattendanceandpunctuality forthe monthAHT within3% ofbenchmark<2.5%requiredTLassistance100% onProcess andDocumentationTeamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmarkFlexTeamadherence> 95% formonthVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweekZeroOutlierDayachieved<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthZeroevaluationswith negativesin Experiencefor month<5 minutesof breakoveragesfor week%Available> 75% forweek% Available> 70% forteam formonth100% ona qualityevaluationQualityaverage>95% formonthACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekPerfectattendanceandpunctuality forthe monthAHT within3% ofbenchmark<2.5%requiredTLassistance100% onProcess andDocumentation

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team quality > 95% for month
  2. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  3. <75 minutes of break overages for team for week
  4. CPPH within 0.5 calls of benchmark
  5. Flex
  6. Team adherence > 95% for month
  7. Visit from figure during Pass the Figure monthly contest
  8. Customer compliment while evaluating call
  9. Schedule Adherence > 95% for week
  10. Zero Outlier Day achieved
  11. <5 minutes of lunch overages for week
  12. Zero evaluations with negatives in Customer Service for month
  13. Zero evaluations with negatives in Experience for month
  14. <5 minutes of break overages for week
  15. % Available > 75% for week
  16. % Available > 70% for team for month
  17. 100% on a quality evaluation
  18. Quality average >95% for month
  19. ACW less than 20% of total AHT for week
  20. 200+ calls handled in a week
  21. Perfect attendance and punctuality for the month
  22. AHT within 3% of benchmark
  23. <2.5% required TL assistance
  24. 100% on Process and Documentation