Teamadherence> 95% formonth100% ona qualityevaluationAHT within3% ofbenchmark100% onProcess andDocumentationQualityaverage>95% formonth FlexZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<2.5%requiredTLassistance<5 minutesof lunchoveragesfor week%Available> 75% forweekACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonthZeroOutlierDayachievedTeamquality >95% formonth<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekTeamadherence> 95% formonth100% ona qualityevaluationAHT within3% ofbenchmark100% onProcess andDocumentationQualityaverage>95% formonthFlexZeroevaluationswith negativesin Experiencefor monthCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<2.5%requiredTLassistance<5 minutesof lunchoveragesfor week%Available> 75% forweekACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe month% Available> 70% forteam formonthZeroOutlierDayachievedTeamquality >95% formonth<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team adherence > 95% for month
  2. 100% on a quality evaluation
  3. AHT within 3% of benchmark
  4. 100% on Process and Documentation
  5. Quality average >95% for month
  6. Flex
  7. Zero evaluations with negatives in Experience for month
  8. Customer compliment while evaluating call
  9. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  10. <2.5% required TL assistance
  11. <5 minutes of lunch overages for week
  12. % Available > 75% for week
  13. ACW less than 20% of total AHT for week
  14. 200+ calls handled in a week
  15. Zero evaluations with negatives in Customer Service for month
  16. CPPH within 0.5 calls of benchmark
  17. Schedule Adherence > 95% for week
  18. Perfect attendance and punctuality for the month
  19. % Available > 70% for team for month
  20. Zero Outlier Day achieved
  21. Team quality > 95% for month
  22. <5 minutes of break overages for week
  23. Visit from figure during Pass the Figure monthly contest
  24. <75 minutes of break overages for team for week