<5 minutesof lunchoveragesfor weekZeroevaluationswith negativesin Experiencefor month<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestTeamquality >95% formonthCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthCPPHwithin 0.5calls ofbenchmarkPerfectattendanceandpunctuality forthe month100% onProcess andDocumentationAHT within3% ofbenchmark FlexQualityaverage>95% formonth<75 minutesof breakoverages forteam forweekZeroOutlierDayachieved<2.5%requiredTLassistance200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)%Available> 75% forweek100% ona qualityevaluationScheduleAdherence> 95% forweek<5 minutesof lunchoveragesfor weekZeroevaluationswith negativesin Experiencefor month<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestTeamquality >95% formonthCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthCPPHwithin 0.5calls ofbenchmarkPerfectattendanceandpunctuality forthe month100% onProcess andDocumentationAHT within3% ofbenchmarkFlexQualityaverage>95% formonth<75 minutesof breakoverages forteam forweekZeroOutlierDayachieved<2.5%requiredTLassistance200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)%Available> 75% forweek100% ona qualityevaluationScheduleAdherence> 95% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <5 minutes of lunch overages for week
  2. Zero evaluations with negatives in Experience for month
  3. <5 minutes of break overages for week
  4. Visit from figure during Pass the Figure monthly contest
  5. Team quality > 95% for month
  6. Customer compliment while evaluating call
  7. % Available > 70% for team for month
  8. CPPH within 0.5 calls of benchmark
  9. Perfect attendance and punctuality for the month
  10. 100% on Process and Documentation
  11. AHT within 3% of benchmark
  12. Flex
  13. Quality average >95% for month
  14. <75 minutes of break overages for team for week
  15. Zero Outlier Day achieved
  16. <2.5% required TL assistance
  17. 200+ calls handled in a week
  18. Zero evaluations with negatives in Customer Service for month
  19. Team adherence > 95% for month
  20. ACW less than 20% of total AHT for week
  21. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  22. % Available > 75% for week
  23. 100% on a quality evaluation
  24. Schedule Adherence > 95% for week