(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Team adherence > 95% for month
100% on a quality evaluation
AHT within 3% of benchmark
100% on Process and Documentation
Quality average >95% for month
Flex
Zero evaluations with negatives in Experience for month
Customer compliment while evaluating call
Supervisor, manager, or quality discretion (recognition for going above and beyond)
<2.5% required TL assistance
<5 minutes of lunch overages for week
% Available > 75% for week
ACW less than 20% of total AHT for week
200+ calls handled in a week
Zero evaluations with negatives in Customer Service for month
CPPH within 0.5 calls of benchmark
Schedule Adherence > 95% for week
Perfect attendance and punctuality for the month
% Available > 70% for team for month
Zero Outlier Day achieved
Team quality > 95% for month
<5 minutes of break overages for week
Visit from figure during Pass the Figure monthly contest