(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CPPH within 0.5 calls of benchmark
<75 minutes of break overages for team for week
200+ calls handled in a week
Perfect attendance and punctuality for the month
Zero Outlier Day achieved
100% on a quality evaluation
<5 minutes of break overages for week
Zero evaluations with negatives in Customer Service for month
Visit from figure during Pass the Figure monthly contest
Team adherence > 95% for month
<2.5% required TL assistance
Schedule Adherence > 95% for week
Team quality > 95% for month
Zero evaluations with negatives in Experience for month
ACW less than 20% of total AHT for week
AHT within 3% of benchmark
% Available > 70% for team for month
Quality average >95% for month
Flex
100% on Process and Documentation
Customer compliment while evaluating call
<5 minutes of lunch overages for week
% Available > 75% for week
Supervisor, manager, or quality discretion (recognition for going above and beyond)
