100% onProcess andDocumentationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Perfectattendanceandpunctuality forthe month% Available> 70% forteam formonthTeamadherence> 95% formonthTeamquality >95% formonthZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachievedAHT within3% ofbenchmark<5 minutesof breakoveragesfor week100% ona qualityevaluation Flex<2.5%requiredTLassistanceQualityaverage>95% formonthZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweekACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekCustomercomplimentwhileevaluatingcall<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmark<75 minutesof breakoverages forteam forweek%Available> 75% forweek100% onProcess andDocumentationSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Perfectattendanceandpunctuality forthe month% Available> 70% forteam formonthTeamadherence> 95% formonthTeamquality >95% formonthZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachievedAHT within3% ofbenchmark<5 minutesof breakoveragesfor week100% ona qualityevaluationFlex<2.5%requiredTLassistanceQualityaverage>95% formonthZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweekACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekCustomercomplimentwhileevaluatingcall<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmark<75 minutesof breakoverages forteam forweek%Available> 75% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% on Process and Documentation
  2. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  3. Perfect attendance and punctuality for the month
  4. % Available > 70% for team for month
  5. Team adherence > 95% for month
  6. Team quality > 95% for month
  7. Zero evaluations with negatives in Experience for month
  8. Zero Outlier Day achieved
  9. AHT within 3% of benchmark
  10. <5 minutes of break overages for week
  11. 100% on a quality evaluation
  12. Flex
  13. <2.5% required TL assistance
  14. Quality average >95% for month
  15. Zero evaluations with negatives in Customer Service for month
  16. Visit from figure during Pass the Figure monthly contest
  17. Schedule Adherence > 95% for week
  18. ACW less than 20% of total AHT for week
  19. 200+ calls handled in a week
  20. Customer compliment while evaluating call
  21. <5 minutes of lunch overages for week
  22. CPPH within 0.5 calls of benchmark
  23. <75 minutes of break overages for team for week
  24. % Available > 75% for week