(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Flex
% Available > 70% for team for month
<5 minutes of lunch overages for week
Quality average >95% for month
Schedule Adherence > 95% for week
Zero evaluations with negatives in Customer Service for month
AHT within 3% of benchmark
<5 minutes of break overages for week
CPPH within 0.5 calls of benchmark
Customer compliment while evaluating call
100% on a quality evaluation
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Team quality > 95% for month
Zero evaluations with negatives in Experience for month
ACW less than 20% of total AHT for week
<2.5% required TL assistance
200+ calls handled in a week
Zero Outlier Day achieved
Team adherence > 95% for month
100% on Process and Documentation
Perfect attendance and punctuality for the month
<75 minutes of break overages for team for week
Visit from figure during Pass the Figure monthly contest
