ScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe monthZeroevaluationswith negativesin Experiencefor monthACW lessthan 20% oftotal AHTfor week<5 minutesof lunchoveragesfor week100% ona qualityevaluation100% onProcess andDocumentationCPPHwithin 0.5calls ofbenchmarkTeamadherence> 95% formonth Flex<2.5%requiredTLassistanceQualityaverage>95% formonthTeamquality >95% formonthZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweek%Available> 75% forweekZeroOutlierDayachievedCustomercomplimentwhileevaluatingcall<5 minutesof breakoveragesfor week% Available> 70% forteam formonth200+ callshandled ina weekAHT within3% ofbenchmarkScheduleAdherence> 95% forweekPerfectattendanceandpunctuality forthe monthZeroevaluationswith negativesin Experiencefor monthACW lessthan 20% oftotal AHTfor week<5 minutesof lunchoveragesfor week100% ona qualityevaluation100% onProcess andDocumentationCPPHwithin 0.5calls ofbenchmarkTeamadherence> 95% formonthFlex<2.5%requiredTLassistanceQualityaverage>95% formonthTeamquality >95% formonthZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweek%Available> 75% forweekZeroOutlierDayachievedCustomercomplimentwhileevaluatingcall<5 minutesof breakoveragesfor week% Available> 70% forteam formonth200+ callshandled ina weekAHT within3% ofbenchmark

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Adherence > 95% for week
  2. Perfect attendance and punctuality for the month
  3. Zero evaluations with negatives in Experience for month
  4. ACW less than 20% of total AHT for week
  5. <5 minutes of lunch overages for week
  6. 100% on a quality evaluation
  7. 100% on Process and Documentation
  8. CPPH within 0.5 calls of benchmark
  9. Team adherence > 95% for month
  10. Flex
  11. <2.5% required TL assistance
  12. Quality average >95% for month
  13. Team quality > 95% for month
  14. Zero evaluations with negatives in Customer Service for month
  15. Visit from figure during Pass the Figure monthly contest
  16. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  17. <75 minutes of break overages for team for week
  18. % Available > 75% for week
  19. Zero Outlier Day achieved
  20. Customer compliment while evaluating call
  21. <5 minutes of break overages for week
  22. % Available > 70% for team for month
  23. 200+ calls handled in a week
  24. AHT within 3% of benchmark