ScheduleAdherence> 95% forweekTeamquality >95% formonth100% onProcess andDocumentationCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkQualityaverage>95% formonth<5 minutesof breakoveragesfor weekZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonth200+ callshandled ina week<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcallPerfectattendanceandpunctuality forthe month FlexZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved%Available> 75% forweek100% ona qualityevaluation<5 minutesof lunchoveragesfor week% Available> 70% forteam formonthVisit fromfigure duringPass theFigure monthlycontest<2.5%requiredTLassistanceACW lessthan 20% oftotal AHTfor weekScheduleAdherence> 95% forweekTeamquality >95% formonth100% onProcess andDocumentationCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkQualityaverage>95% formonth<5 minutesof breakoveragesfor weekZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonth200+ callshandled ina week<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcallPerfectattendanceandpunctuality forthe monthFlexZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved%Available> 75% forweek100% ona qualityevaluation<5 minutesof lunchoveragesfor week% Available> 70% forteam formonthVisit fromfigure duringPass theFigure monthlycontest<2.5%requiredTLassistanceACW lessthan 20% oftotal AHTfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Adherence > 95% for week
  2. Team quality > 95% for month
  3. 100% on Process and Documentation
  4. CPPH within 0.5 calls of benchmark
  5. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  6. AHT within 3% of benchmark
  7. Quality average >95% for month
  8. <5 minutes of break overages for week
  9. Zero evaluations with negatives in Customer Service for month
  10. Team adherence > 95% for month
  11. 200+ calls handled in a week
  12. <75 minutes of break overages for team for week
  13. Customer compliment while evaluating call
  14. Perfect attendance and punctuality for the month
  15. Flex
  16. Zero evaluations with negatives in Experience for month
  17. Zero Outlier Day achieved
  18. % Available > 75% for week
  19. 100% on a quality evaluation
  20. <5 minutes of lunch overages for week
  21. % Available > 70% for team for month
  22. Visit from figure during Pass the Figure monthly contest
  23. <2.5% required TL assistance
  24. ACW less than 20% of total AHT for week