<5 minutesof breakoveragesfor weekTeamquality >95% formonth200+ callshandled ina weekScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor month<5 minutesof lunchoveragesfor weekQualityaverage>95% formonth% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmarkPerfectattendanceandpunctuality forthe monthZeroOutlierDayachievedAHT within3% ofbenchmarkZeroevaluations withnegatives inCustomerService formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonth Flex<2.5%requiredTLassistance100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcall100% onProcess andDocumentation%Available> 75% forweekACW lessthan 20% oftotal AHTfor week<5 minutesof breakoveragesfor weekTeamquality >95% formonth200+ callshandled ina weekScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor month<5 minutesof lunchoveragesfor weekQualityaverage>95% formonth% Available> 70% forteam formonth<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmarkPerfectattendanceandpunctuality forthe monthZeroOutlierDayachievedAHT within3% ofbenchmarkZeroevaluations withnegatives inCustomerService formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonthFlex<2.5%requiredTLassistance100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcall100% onProcess andDocumentation%Available> 75% forweekACW lessthan 20% oftotal AHTfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <5 minutes of break overages for week
  2. Team quality > 95% for month
  3. 200+ calls handled in a week
  4. Schedule Adherence > 95% for week
  5. Zero evaluations with negatives in Experience for month
  6. <5 minutes of lunch overages for week
  7. Quality average >95% for month
  8. % Available > 70% for team for month
  9. <75 minutes of break overages for team for week
  10. CPPH within 0.5 calls of benchmark
  11. Perfect attendance and punctuality for the month
  12. Zero Outlier Day achieved
  13. AHT within 3% of benchmark
  14. Zero evaluations with negatives in Customer Service for month
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. Team adherence > 95% for month
  17. Flex
  18. <2.5% required TL assistance
  19. 100% on a quality evaluation
  20. Visit from figure during Pass the Figure monthly contest
  21. Customer compliment while evaluating call
  22. 100% on Process and Documentation
  23. % Available > 75% for week
  24. ACW less than 20% of total AHT for week