CPPHwithin 0.5calls ofbenchmarkCustomercomplimentwhileevaluatingcall Flex<5 minutesof lunchoveragesfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonth% Available> 70% forteam formonthACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonth<75 minutesof breakoverages forteam forweek<2.5%requiredTLassistanceTeamquality >95% formonthPerfectattendanceandpunctuality forthe monthScheduleAdherence> 95% forweek100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestQualityaverage>95% formonth200+ callshandled ina weekZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor month100% onProcess andDocumentation%Available> 75% forweekAHT within3% ofbenchmark<5 minutesof breakoveragesfor weekCPPHwithin 0.5calls ofbenchmarkCustomercomplimentwhileevaluatingcallFlex<5 minutesof lunchoveragesfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonth% Available> 70% forteam formonthACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonth<75 minutesof breakoverages forteam forweek<2.5%requiredTLassistanceTeamquality >95% formonthPerfectattendanceandpunctuality forthe monthScheduleAdherence> 95% forweek100% ona qualityevaluationVisit fromfigure duringPass theFigure monthlycontestQualityaverage>95% formonth200+ callshandled ina weekZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor month100% onProcess andDocumentation%Available> 75% forweekAHT within3% ofbenchmark<5 minutesof breakoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CPPH within 0.5 calls of benchmark
  2. Customer compliment while evaluating call
  3. Flex
  4. <5 minutes of lunch overages for week
  5. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  6. Team adherence > 95% for month
  7. % Available > 70% for team for month
  8. ACW less than 20% of total AHT for week
  9. Zero evaluations with negatives in Customer Service for month
  10. <75 minutes of break overages for team for week
  11. <2.5% required TL assistance
  12. Team quality > 95% for month
  13. Perfect attendance and punctuality for the month
  14. Schedule Adherence > 95% for week
  15. 100% on a quality evaluation
  16. Visit from figure during Pass the Figure monthly contest
  17. Quality average >95% for month
  18. 200+ calls handled in a week
  19. Zero Outlier Day achieved
  20. Zero evaluations with negatives in Experience for month
  21. 100% on Process and Documentation
  22. % Available > 75% for week
  23. AHT within 3% of benchmark
  24. <5 minutes of break overages for week