(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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<5 minutes of lunch overages for week
100% on a quality evaluation
ACW less than 20% of total AHT for week
<5 minutes of break overages for week
Customer compliment while evaluating call
Quality average >95% for month
Visit from figure during Pass the Figure monthly contest
Team adherence > 95% for month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
% Available > 70% for team for month
Zero evaluations with negatives in Customer Service for month
Perfect attendance and punctuality for the month
AHT within 3% of benchmark
CPPH within 0.5 calls of benchmark
<2.5% required TL assistance
Team quality > 95% for month
Schedule Adherence > 95% for week
% Available > 75% for week
Zero Outlier Day achieved
200+ calls handled in a week
100% on Process and Documentation
Flex
<75 minutes of break overages for team for week
Zero evaluations with negatives in Experience for month
