Zeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor week% Available> 70% forteam formonth FlexAHT within3% ofbenchmark%Available> 75% forweek100% onProcess andDocumentation<75 minutesof breakoverages forteam forweekVisit fromfigure duringPass theFigure monthlycontest<5 minutesof lunchoveragesfor week100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CustomercomplimentwhileevaluatingcallZeroOutlierDayachievedTeamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmarkTeamquality >95% formonthScheduleAdherence> 95% forweekQualityaverage>95% formonth<2.5%requiredTLassistanceZeroevaluationswith negativesin Experiencefor monthZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor week% Available> 70% forteam formonthFlexAHT within3% ofbenchmark%Available> 75% forweek100% onProcess andDocumentation<75 minutesof breakoverages forteam forweekVisit fromfigure duringPass theFigure monthlycontest<5 minutesof lunchoveragesfor week100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthACW lessthan 20% oftotal AHTfor week200+ callshandled ina weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CustomercomplimentwhileevaluatingcallZeroOutlierDayachievedTeamadherence> 95% formonthCPPHwithin 0.5calls ofbenchmarkTeamquality >95% formonthScheduleAdherence> 95% forweekQualityaverage>95% formonth<2.5%requiredTLassistanceZeroevaluationswith negativesin Experiencefor month

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero evaluations with negatives in Customer Service for month
  2. <5 minutes of break overages for week
  3. % Available > 70% for team for month
  4. Flex
  5. AHT within 3% of benchmark
  6. % Available > 75% for week
  7. 100% on Process and Documentation
  8. <75 minutes of break overages for team for week
  9. Visit from figure during Pass the Figure monthly contest
  10. <5 minutes of lunch overages for week
  11. 100% on a quality evaluation
  12. Perfect attendance and punctuality for the month
  13. ACW less than 20% of total AHT for week
  14. 200+ calls handled in a week
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. Customer compliment while evaluating call
  17. Zero Outlier Day achieved
  18. Team adherence > 95% for month
  19. CPPH within 0.5 calls of benchmark
  20. Team quality > 95% for month
  21. Schedule Adherence > 95% for week
  22. Quality average >95% for month
  23. <2.5% required TL assistance
  24. Zero evaluations with negatives in Experience for month