(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Zero evaluations with negatives in Experience for month
<5 minutes of break overages for week
ACW less than 20% of total AHT for week
AHT within 3% of benchmark
<5 minutes of lunch overages for week
Quality average >95% for month
Zero evaluations with negatives in Customer Service for month
Flex
Perfect attendance and punctuality for the month
% Available > 75% for week
Team adherence > 95% for month
<75 minutes of break overages for team for week
Schedule Adherence > 95% for week
<2.5% required TL assistance
Visit from figure during Pass the Figure monthly contest
Customer compliment while evaluating call
Zero Outlier Day achieved
Team quality > 95% for month
100% on Process and Documentation
200+ calls handled in a week
CPPH within 0.5 calls of benchmark
Supervisor, manager, or quality discretion (recognition for going above and beyond)
