(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
100% on Process and Documentation
Perfect attendance and punctuality for the month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
% Available > 70% for team for month
Team quality > 95% for month
Visit from figure during Pass the Figure monthly contest
CPPH within 0.5 calls of benchmark
<75 minutes of break overages for team for week
100% on a quality evaluation
% Available > 75% for week
Zero Outlier Day achieved
Schedule Adherence > 95% for week
AHT within 3% of benchmark
<5 minutes of lunch overages for week
<5 minutes of break overages for week
Zero evaluations with negatives in Customer Service for month
Team adherence > 95% for month
Customer compliment while evaluating call
<2.5% required TL assistance
ACW less than 20% of total AHT for week
200+ calls handled in a week
Zero evaluations with negatives in Experience for month
