<5 minutesof breakoveragesfor week100% ona qualityevaluationQualityaverage>95% formonthACW lessthan 20% oftotal AHTfor week% Available> 70% forteam formonth200+ callshandled ina weekAHT within3% ofbenchmarkTeamquality >95% formonthScheduleAdherence> 95% forweekZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor month<2.5%requiredTLassistance%Available> 75% forweek<75 minutesof breakoverages forteam forweekVisit fromfigure duringPass theFigure monthlycontest<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthCPPHwithin 0.5calls ofbenchmarkTeamadherence> 95% formonth Flex100% onProcess andDocumentationPerfectattendanceandpunctuality forthe monthCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor week100% ona qualityevaluationQualityaverage>95% formonthACW lessthan 20% oftotal AHTfor week% Available> 70% forteam formonth200+ callshandled ina weekAHT within3% ofbenchmarkTeamquality >95% formonthScheduleAdherence> 95% forweekZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor month<2.5%requiredTLassistance%Available> 75% forweek<75 minutesof breakoverages forteam forweekVisit fromfigure duringPass theFigure monthlycontest<5 minutesof lunchoveragesfor weekZeroevaluations withnegatives inCustomerService formonthCPPHwithin 0.5calls ofbenchmarkTeamadherence> 95% formonthFlex100% onProcess andDocumentationPerfectattendanceandpunctuality forthe monthCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. <5 minutes of break overages for week
  2. 100% on a quality evaluation
  3. Quality average >95% for month
  4. ACW less than 20% of total AHT for week
  5. % Available > 70% for team for month
  6. 200+ calls handled in a week
  7. AHT within 3% of benchmark
  8. Team quality > 95% for month
  9. Schedule Adherence > 95% for week
  10. Zero Outlier Day achieved
  11. Zero evaluations with negatives in Experience for month
  12. <2.5% required TL assistance
  13. % Available > 75% for week
  14. <75 minutes of break overages for team for week
  15. Visit from figure during Pass the Figure monthly contest
  16. <5 minutes of lunch overages for week
  17. Zero evaluations with negatives in Customer Service for month
  18. CPPH within 0.5 calls of benchmark
  19. Team adherence > 95% for month
  20. Flex
  21. 100% on Process and Documentation
  22. Perfect attendance and punctuality for the month
  23. Customer compliment while evaluating call
  24. Supervisor, manager, or quality discretion (recognition for going above and beyond)