<2.5%requiredTLassistance FlexZeroOutlierDayachieved%Available> 75% forweek100% onProcess andDocumentation<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkQualityaverage>95% formonthZeroevaluations withnegatives inCustomerService formonthCustomercomplimentwhileevaluatingcallVisit fromfigure duringPass theFigure monthlycontestPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor week100% ona qualityevaluationTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor weekScheduleAdherence> 95% forweek200+ callshandled ina week<5 minutesof breakoveragesfor weekZeroevaluationswith negativesin Experiencefor month% Available> 70% forteam formonthTeamquality >95% formonth<2.5%requiredTLassistanceFlexZeroOutlierDayachieved%Available> 75% forweek100% onProcess andDocumentation<75 minutesof breakoverages forteam forweekCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkQualityaverage>95% formonthZeroevaluations withnegatives inCustomerService formonthCustomercomplimentwhileevaluatingcallVisit fromfigure duringPass theFigure monthlycontestPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor week100% ona qualityevaluationTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor weekScheduleAdherence> 95% forweek200+ callshandled ina week<5 minutesof breakoveragesfor weekZeroevaluationswith negativesin Experiencefor month% Available> 70% forteam formonthTeamquality >95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <2.5% required TL assistance
  2. Flex
  3. Zero Outlier Day achieved
  4. % Available > 75% for week
  5. 100% on Process and Documentation
  6. <75 minutes of break overages for team for week
  7. CPPH within 0.5 calls of benchmark
  8. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  9. AHT within 3% of benchmark
  10. Quality average >95% for month
  11. Zero evaluations with negatives in Customer Service for month
  12. Customer compliment while evaluating call
  13. Visit from figure during Pass the Figure monthly contest
  14. Perfect attendance and punctuality for the month
  15. <5 minutes of lunch overages for week
  16. 100% on a quality evaluation
  17. Team adherence > 95% for month
  18. ACW less than 20% of total AHT for week
  19. Schedule Adherence > 95% for week
  20. 200+ calls handled in a week
  21. <5 minutes of break overages for week
  22. Zero evaluations with negatives in Experience for month
  23. % Available > 70% for team for month
  24. Team quality > 95% for month