100% onProcess andDocumentationQualityaverage>95% formonthPerfectattendanceandpunctuality forthe month FlexCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluationZeroevaluations withnegatives inCustomerService formonthZeroevaluationswith negativesin Experiencefor month<2.5%requiredTLassistanceAHT within3% ofbenchmarkTeamquality >95% formonth% Available> 70% forteam formonthACW lessthan 20% oftotal AHTfor week<75 minutesof breakoverages forteam forweek%Available> 75% forweekCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestZeroOutlierDayachievedScheduleAdherence> 95% forweekTeamadherence> 95% formonth200+ callshandled ina week<5 minutesof lunchoveragesfor week100% onProcess andDocumentationQualityaverage>95% formonthPerfectattendanceandpunctuality forthe monthFlexCPPHwithin 0.5calls ofbenchmark100% ona qualityevaluationZeroevaluations withnegatives inCustomerService formonthZeroevaluationswith negativesin Experiencefor month<2.5%requiredTLassistanceAHT within3% ofbenchmarkTeamquality >95% formonth% Available> 70% forteam formonthACW lessthan 20% oftotal AHTfor week<75 minutesof breakoverages forteam forweek%Available> 75% forweekCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<5 minutesof breakoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestZeroOutlierDayachievedScheduleAdherence> 95% forweekTeamadherence> 95% formonth200+ callshandled ina week<5 minutesof lunchoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% on Process and Documentation
  2. Quality average >95% for month
  3. Perfect attendance and punctuality for the month
  4. Flex
  5. CPPH within 0.5 calls of benchmark
  6. 100% on a quality evaluation
  7. Zero evaluations with negatives in Customer Service for month
  8. Zero evaluations with negatives in Experience for month
  9. <2.5% required TL assistance
  10. AHT within 3% of benchmark
  11. Team quality > 95% for month
  12. % Available > 70% for team for month
  13. ACW less than 20% of total AHT for week
  14. <75 minutes of break overages for team for week
  15. % Available > 75% for week
  16. Customer compliment while evaluating call
  17. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  18. <5 minutes of break overages for week
  19. Visit from figure during Pass the Figure monthly contest
  20. Zero Outlier Day achieved
  21. Schedule Adherence > 95% for week
  22. Team adherence > 95% for month
  23. 200+ calls handled in a week
  24. <5 minutes of lunch overages for week