Qualityaverage>95% formonthACW lessthan 20% oftotal AHTfor weekCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontest200+ callshandled ina weekZeroOutlierDayachievedTeamquality >95% formonth<75 minutesof breakoverages forteam forweek100% onProcess andDocumentation FlexZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor weekPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonth%Available> 75% forweek% Available> 70% forteam formonthAHT within3% ofbenchmarkZeroevaluationswith negativesin Experiencefor month100% ona qualityevaluationScheduleAdherence> 95% forweekCustomercomplimentwhileevaluatingcall<2.5%requiredTLassistanceQualityaverage>95% formonthACW lessthan 20% oftotal AHTfor weekCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Visit fromfigure duringPass theFigure monthlycontest200+ callshandled ina weekZeroOutlierDayachievedTeamquality >95% formonth<75 minutesof breakoverages forteam forweek100% onProcess andDocumentationFlexZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor weekPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor weekTeamadherence> 95% formonth%Available> 75% forweek% Available> 70% forteam formonthAHT within3% ofbenchmarkZeroevaluationswith negativesin Experiencefor month100% ona qualityevaluationScheduleAdherence> 95% forweekCustomercomplimentwhileevaluatingcall<2.5%requiredTLassistance

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quality average >95% for month
  2. ACW less than 20% of total AHT for week
  3. CPPH within 0.5 calls of benchmark
  4. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  5. Visit from figure during Pass the Figure monthly contest
  6. 200+ calls handled in a week
  7. Zero Outlier Day achieved
  8. Team quality > 95% for month
  9. <75 minutes of break overages for team for week
  10. 100% on Process and Documentation
  11. Flex
  12. Zero evaluations with negatives in Customer Service for month
  13. <5 minutes of break overages for week
  14. Perfect attendance and punctuality for the month
  15. <5 minutes of lunch overages for week
  16. Team adherence > 95% for month
  17. % Available > 75% for week
  18. % Available > 70% for team for month
  19. AHT within 3% of benchmark
  20. Zero evaluations with negatives in Experience for month
  21. 100% on a quality evaluation
  22. Schedule Adherence > 95% for week
  23. Customer compliment while evaluating call
  24. <2.5% required TL assistance