%Available> 75% forweekZeroevaluationswith negativesin Experiencefor month<5 minutesof lunchoveragesfor week% Available> 70% forteam formonthAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor weekTeamquality >95% formonthTeamadherence> 95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweek100% onProcess andDocumentation100% ona qualityevaluationCustomercomplimentwhileevaluatingcallZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor week200+ callshandled ina weekZeroOutlierDayachievedPerfectattendanceandpunctuality forthe month Flex<2.5%requiredTLassistance<75 minutesof breakoverages forteam forweekQualityaverage>95% formonth%Available> 75% forweekZeroevaluationswith negativesin Experiencefor month<5 minutesof lunchoveragesfor week% Available> 70% forteam formonthAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor weekTeamquality >95% formonthTeamadherence> 95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweek100% onProcess andDocumentation100% ona qualityevaluationCustomercomplimentwhileevaluatingcallZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor week200+ callshandled ina weekZeroOutlierDayachievedPerfectattendanceandpunctuality forthe monthFlex<2.5%requiredTLassistance<75 minutesof breakoverages forteam forweekQualityaverage>95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. % Available > 75% for week
  2. Zero evaluations with negatives in Experience for month
  3. <5 minutes of lunch overages for week
  4. % Available > 70% for team for month
  5. AHT within 3% of benchmark
  6. ACW less than 20% of total AHT for week
  7. Team quality > 95% for month
  8. Team adherence > 95% for month
  9. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  10. CPPH within 0.5 calls of benchmark
  11. Visit from figure during Pass the Figure monthly contest
  12. Schedule Adherence > 95% for week
  13. 100% on Process and Documentation
  14. 100% on a quality evaluation
  15. Customer compliment while evaluating call
  16. Zero evaluations with negatives in Customer Service for month
  17. <5 minutes of break overages for week
  18. 200+ calls handled in a week
  19. Zero Outlier Day achieved
  20. Perfect attendance and punctuality for the month
  21. Flex
  22. <2.5% required TL assistance
  23. <75 minutes of break overages for team for week
  24. Quality average >95% for month