200+ callshandled ina weekCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonth%Available> 75% forweekScheduleAdherence> 95% forweek<5 minutesof breakoveragesfor week100% onProcess andDocumentationQualityaverage>95% formonth<2.5%requiredTLassistance<5 minutesof lunchoveragesfor week% Available> 70% forteam formonthTeamquality >95% formonthAHT within3% ofbenchmarkZeroevaluationswith negativesin Experiencefor monthCPPHwithin 0.5calls ofbenchmarkACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonth FlexVisit fromfigure duringPass theFigure monthlycontestZeroOutlierDayachievedPerfectattendanceandpunctuality forthe month100% ona qualityevaluation<75 minutesof breakoverages forteam forweek200+ callshandled ina weekCustomercomplimentwhileevaluatingcallSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonth%Available> 75% forweekScheduleAdherence> 95% forweek<5 minutesof breakoveragesfor week100% onProcess andDocumentationQualityaverage>95% formonth<2.5%requiredTLassistance<5 minutesof lunchoveragesfor week% Available> 70% forteam formonthTeamquality >95% formonthAHT within3% ofbenchmarkZeroevaluationswith negativesin Experiencefor monthCPPHwithin 0.5calls ofbenchmarkACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonthFlexVisit fromfigure duringPass theFigure monthlycontestZeroOutlierDayachievedPerfectattendanceandpunctuality forthe month100% ona qualityevaluation<75 minutesof breakoverages forteam forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 200+ calls handled in a week
  2. Customer compliment while evaluating call
  3. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  4. Team adherence > 95% for month
  5. % Available > 75% for week
  6. Schedule Adherence > 95% for week
  7. <5 minutes of break overages for week
  8. 100% on Process and Documentation
  9. Quality average >95% for month
  10. <2.5% required TL assistance
  11. <5 minutes of lunch overages for week
  12. % Available > 70% for team for month
  13. Team quality > 95% for month
  14. AHT within 3% of benchmark
  15. Zero evaluations with negatives in Experience for month
  16. CPPH within 0.5 calls of benchmark
  17. ACW less than 20% of total AHT for week
  18. Zero evaluations with negatives in Customer Service for month
  19. Flex
  20. Visit from figure during Pass the Figure monthly contest
  21. Zero Outlier Day achieved
  22. Perfect attendance and punctuality for the month
  23. 100% on a quality evaluation
  24. <75 minutes of break overages for team for week