<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonth<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontest<5 minutesof breakoveragesfor weekQualityaverage>95% formonth FlexCPPHwithin 0.5calls ofbenchmarkTeamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweekTeamadherence> 95% formonth100% onProcess andDocumentation% Available> 70% forteam formonth100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved%Available> 75% forweek200+ callshandled ina weekAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor week<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekZeroevaluations withnegatives inCustomerService formonth<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontest<5 minutesof breakoveragesfor weekQualityaverage>95% formonthFlexCPPHwithin 0.5calls ofbenchmarkTeamquality >95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)CustomercomplimentwhileevaluatingcallScheduleAdherence> 95% forweekTeamadherence> 95% formonth100% onProcess andDocumentation% Available> 70% forteam formonth100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthZeroevaluationswith negativesin Experiencefor monthZeroOutlierDayachieved%Available> 75% forweek200+ callshandled ina weekAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <5 minutes of lunch overages for week
  2. <75 minutes of break overages for team for week
  3. Zero evaluations with negatives in Customer Service for month
  4. <2.5% required TL assistance
  5. Visit from figure during Pass the Figure monthly contest
  6. <5 minutes of break overages for week
  7. Quality average >95% for month
  8. Flex
  9. CPPH within 0.5 calls of benchmark
  10. Team quality > 95% for month
  11. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  12. Customer compliment while evaluating call
  13. Schedule Adherence > 95% for week
  14. Team adherence > 95% for month
  15. 100% on Process and Documentation
  16. % Available > 70% for team for month
  17. 100% on a quality evaluation
  18. Perfect attendance and punctuality for the month
  19. Zero evaluations with negatives in Experience for month
  20. Zero Outlier Day achieved
  21. % Available > 75% for week
  22. 200+ calls handled in a week
  23. AHT within 3% of benchmark
  24. ACW less than 20% of total AHT for week