(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer compliment while evaluating call
100% on a quality evaluation
Team adherence > 95% for month
CPPH within 0.5 calls of benchmark
% Available > 70% for team for month
Flex
Team quality > 95% for month
ACW less than 20% of total AHT for week
Perfect attendance and punctuality for the month
% Available > 75% for week
Visit from figure during Pass the Figure monthly contest
Schedule Adherence > 95% for week
100% on Process and Documentation
AHT within 3% of benchmark
Zero evaluations with negatives in Experience for month
<2.5% required TL assistance
<75 minutes of break overages for team for week
<5 minutes of lunch overages for week
200+ calls handled in a week
Quality average >95% for month
<5 minutes of break overages for week
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Zero evaluations with negatives in Customer Service for month
