100% onProcess andDocumentationCustomercomplimentwhileevaluatingcall%Available> 75% forweekScheduleAdherence> 95% forweekCPPHwithin 0.5calls ofbenchmark<5 minutesof lunchoveragesfor week% Available> 70% forteam formonth200+ callshandled ina week FlexTeamadherence> 95% formonthZeroOutlierDayachievedVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Zeroevaluationswith negativesin Experiencefor monthPerfectattendanceandpunctuality forthe monthAHT within3% ofbenchmark<2.5%requiredTLassistanceTeamquality >95% formonth<75 minutesof breakoverages forteam forweek100% ona qualityevaluationACW lessthan 20% oftotal AHTfor week<5 minutesof breakoveragesfor week100% onProcess andDocumentationCustomercomplimentwhileevaluatingcall%Available> 75% forweekScheduleAdherence> 95% forweekCPPHwithin 0.5calls ofbenchmark<5 minutesof lunchoveragesfor week% Available> 70% forteam formonth200+ callshandled ina weekFlexTeamadherence> 95% formonthZeroOutlierDayachievedVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonthQualityaverage>95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Zeroevaluationswith negativesin Experiencefor monthPerfectattendanceandpunctuality forthe monthAHT within3% ofbenchmark<2.5%requiredTLassistanceTeamquality >95% formonth<75 minutesof breakoverages forteam forweek100% ona qualityevaluationACW lessthan 20% oftotal AHTfor week<5 minutesof breakoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% on Process and Documentation
  2. Customer compliment while evaluating call
  3. % Available > 75% for week
  4. Schedule Adherence > 95% for week
  5. CPPH within 0.5 calls of benchmark
  6. <5 minutes of lunch overages for week
  7. % Available > 70% for team for month
  8. 200+ calls handled in a week
  9. Flex
  10. Team adherence > 95% for month
  11. Zero Outlier Day achieved
  12. Visit from figure during Pass the Figure monthly contest
  13. Zero evaluations with negatives in Customer Service for month
  14. Quality average >95% for month
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. Zero evaluations with negatives in Experience for month
  17. Perfect attendance and punctuality for the month
  18. AHT within 3% of benchmark
  19. <2.5% required TL assistance
  20. Team quality > 95% for month
  21. <75 minutes of break overages for team for week
  22. 100% on a quality evaluation
  23. ACW less than 20% of total AHT for week
  24. <5 minutes of break overages for week