ZeroOutlierDayachievedVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthCPPHwithin 0.5calls ofbenchmark200+ callshandled ina week100% ona qualityevaluationPerfectattendanceandpunctuality forthe month%Available> 75% forweek<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week<2.5%requiredTLassistanceScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthQualityaverage>95% formonth100% onProcess andDocumentationAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonthTeamquality >95% formonth FlexZeroevaluations withnegatives inCustomerService formonthZeroOutlierDayachievedVisit fromfigure duringPass theFigure monthlycontest<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthCPPHwithin 0.5calls ofbenchmark200+ callshandled ina week100% ona qualityevaluationPerfectattendanceandpunctuality forthe month%Available> 75% forweek<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week<2.5%requiredTLassistanceScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthQualityaverage>95% formonth100% onProcess andDocumentationAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor weekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Teamadherence> 95% formonthTeamquality >95% formonthFlexZeroevaluations withnegatives inCustomerService formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Zero Outlier Day achieved
  2. Visit from figure during Pass the Figure monthly contest
  3. <75 minutes of break overages for team for week
  4. Customer compliment while evaluating call
  5. % Available > 70% for team for month
  6. CPPH within 0.5 calls of benchmark
  7. 200+ calls handled in a week
  8. 100% on a quality evaluation
  9. Perfect attendance and punctuality for the month
  10. % Available > 75% for week
  11. <5 minutes of lunch overages for week
  12. <5 minutes of break overages for week
  13. <2.5% required TL assistance
  14. Schedule Adherence > 95% for week
  15. Zero evaluations with negatives in Experience for month
  16. Quality average >95% for month
  17. 100% on Process and Documentation
  18. AHT within 3% of benchmark
  19. ACW less than 20% of total AHT for week
  20. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  21. Team adherence > 95% for month
  22. Team quality > 95% for month
  23. Flex
  24. Zero evaluations with negatives in Customer Service for month