(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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% Available > 70% for team for month
Team adherence > 95% for month
<5 minutes of lunch overages for week
Flex
Visit from figure during Pass the Figure monthly contest
Customer compliment while evaluating call
ACW less than 20% of total AHT for week
Quality average >95% for month
100% on a quality evaluation
Team quality > 95% for month
Schedule Adherence > 95% for week
Perfect attendance and punctuality for the month
<75 minutes of break overages for team for week
AHT within 3% of benchmark
% Available > 75% for week
<5 minutes of break overages for week
Zero evaluations with negatives in Customer Service for month
Zero Outlier Day achieved
Supervisor, manager, or quality discretion (recognition for going above and beyond)
<2.5% required TL assistance
100% on Process and Documentation
Zero evaluations with negatives in Experience for month
