ACW lessthan 20% oftotal AHTfor week%Available> 75% forweekVisit fromfigure duringPass theFigure monthlycontest FlexPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonthScheduleAdherence> 95% forweekCustomercomplimentwhileevaluatingcall100% onProcess andDocumentationCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweek% Available> 70% forteam formonth<2.5%requiredTLassistanceZeroevaluationswith negativesin Experiencefor month100% ona qualityevaluation200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor weekZeroOutlierDayachievedTeamquality >95% formonthTeamadherence> 95% formonth<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmarkACW lessthan 20% oftotal AHTfor week%Available> 75% forweekVisit fromfigure duringPass theFigure monthlycontestFlexPerfectattendanceandpunctuality forthe monthQualityaverage>95% formonthScheduleAdherence> 95% forweekCustomercomplimentwhileevaluatingcall100% onProcess andDocumentationCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)<75 minutesof breakoverages forteam forweek% Available> 70% forteam formonth<2.5%requiredTLassistanceZeroevaluationswith negativesin Experiencefor month100% ona qualityevaluation200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonth<5 minutesof breakoveragesfor weekZeroOutlierDayachievedTeamquality >95% formonthTeamadherence> 95% formonth<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmark

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW less than 20% of total AHT for week
  2. % Available > 75% for week
  3. Visit from figure during Pass the Figure monthly contest
  4. Flex
  5. Perfect attendance and punctuality for the month
  6. Quality average >95% for month
  7. Schedule Adherence > 95% for week
  8. Customer compliment while evaluating call
  9. 100% on Process and Documentation
  10. CPPH within 0.5 calls of benchmark
  11. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  12. <75 minutes of break overages for team for week
  13. % Available > 70% for team for month
  14. <2.5% required TL assistance
  15. Zero evaluations with negatives in Experience for month
  16. 100% on a quality evaluation
  17. 200+ calls handled in a week
  18. Zero evaluations with negatives in Customer Service for month
  19. <5 minutes of break overages for week
  20. Zero Outlier Day achieved
  21. Team quality > 95% for month
  22. Team adherence > 95% for month
  23. <5 minutes of lunch overages for week
  24. AHT within 3% of benchmark