%Available> 75% forweekZeroOutlierDayachievedPerfectattendanceandpunctuality forthe monthCustomercomplimentwhileevaluatingcall<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekTeamquality >95% formonth<2.5%requiredTLassistanceScheduleAdherence> 95% forweekAHT within3% ofbenchmarkTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestSupervisor,manager, orquality discretion(recognition forgoing above andbeyond) FlexCPPHwithin 0.5calls ofbenchmark<5 minutesof breakoveragesfor weekZeroevaluationswith negativesin Experiencefor month200+ callshandled ina week100% ona qualityevaluation100% onProcess andDocumentation% Available> 70% forteam formonthQualityaverage>95% formonth%Available> 75% forweekZeroOutlierDayachievedPerfectattendanceandpunctuality forthe monthCustomercomplimentwhileevaluatingcall<5 minutesof lunchoveragesfor week<75 minutesof breakoverages forteam forweekTeamquality >95% formonth<2.5%requiredTLassistanceScheduleAdherence> 95% forweekAHT within3% ofbenchmarkTeamadherence> 95% formonthACW lessthan 20% oftotal AHTfor weekZeroevaluations withnegatives inCustomerService formonthVisit fromfigure duringPass theFigure monthlycontestSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)FlexCPPHwithin 0.5calls ofbenchmark<5 minutesof breakoveragesfor weekZeroevaluationswith negativesin Experiencefor month200+ callshandled ina week100% ona qualityevaluation100% onProcess andDocumentation% Available> 70% forteam formonthQualityaverage>95% formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. % Available > 75% for week
  2. Zero Outlier Day achieved
  3. Perfect attendance and punctuality for the month
  4. Customer compliment while evaluating call
  5. <5 minutes of lunch overages for week
  6. <75 minutes of break overages for team for week
  7. Team quality > 95% for month
  8. <2.5% required TL assistance
  9. Schedule Adherence > 95% for week
  10. AHT within 3% of benchmark
  11. Team adherence > 95% for month
  12. ACW less than 20% of total AHT for week
  13. Zero evaluations with negatives in Customer Service for month
  14. Visit from figure during Pass the Figure monthly contest
  15. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  16. Flex
  17. CPPH within 0.5 calls of benchmark
  18. <5 minutes of break overages for week
  19. Zero evaluations with negatives in Experience for month
  20. 200+ calls handled in a week
  21. 100% on a quality evaluation
  22. 100% on Process and Documentation
  23. % Available > 70% for team for month
  24. Quality average >95% for month