(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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<5 minutes of lunch overages for week
Zero Outlier Day achieved
<5 minutes of break overages for week
<75 minutes of break overages for team for week
100% on Process and Documentation
Team quality > 95% for month
AHT within 3% of benchmark
<2.5% required TL assistance
200+ calls handled in a week
Team adherence > 95% for month
CPPH within 0.5 calls of benchmark
Flex
Zero evaluations with negatives in Experience for month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
100% on a quality evaluation
Perfect attendance and punctuality for the month
% Available > 75% for week
ACW less than 20% of total AHT for week
Customer compliment while evaluating call
Zero evaluations with negatives in Customer Service for month
Visit from figure during Pass the Figure monthly contest
