(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Zero evaluations with negatives in Experience for month
% Available > 75% for week
200+ calls handled in a week
Team quality > 95% for month
ACW less than 20% of total AHT for week
Schedule Adherence > 95% for week
<2.5% required TL assistance
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Zero Outlier Day achieved
100% on Process and Documentation
Flex
Quality average >95% for month
Team adherence > 95% for month
Visit from figure during Pass the Figure monthly contest
<75 minutes of break overages for team for week
AHT within 3% of benchmark
% Available > 70% for team for month
100% on a quality evaluation
<5 minutes of break overages for week
CPPH within 0.5 calls of benchmark
Perfect attendance and punctuality for the month
<5 minutes of lunch overages for week
Zero evaluations with negatives in Customer Service for month
