(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Flex
<5 minutes of lunch overages for week
100% on a quality evaluation
CPPH within 0.5 calls of benchmark
% Available > 70% for team for month
Zero evaluations with negatives in Customer Service for month
Schedule Adherence > 95% for week
AHT within 3% of benchmark
Quality average >95% for month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Team adherence > 95% for month
Perfect attendance and punctuality for the month
Customer compliment while evaluating call
Zero Outlier Day achieved
% Available > 75% for week
200+ calls handled in a week
ACW less than 20% of total AHT for week
Zero evaluations with negatives in Experience for month
<75 minutes of break overages for team for week
<5 minutes of break overages for week
100% on Process and Documentation
<2.5% required TL assistance
Visit from figure during Pass the Figure monthly contest
