(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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<5 minutes of break overages for week
<75 minutes of break overages for team for week
AHT within 3% of benchmark
Customer compliment while evaluating call
% Available > 75% for week
Quality average >95% for month
200+ calls handled in a week
Team quality > 95% for month
<5 minutes of lunch overages for week
Zero evaluations with negatives in Experience for month
CPPH within 0.5 calls of benchmark
Flex
Zero evaluations with negatives in Customer Service for month
% Available > 70% for team for month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
ACW less than 20% of total AHT for week
100% on Process and Documentation
<2.5% required TL assistance
Schedule Adherence > 95% for week
Perfect attendance and punctuality for the month
Visit from figure during Pass the Figure monthly contest
