200+ callshandled ina weekAHT within3% ofbenchmark%Available> 75% forweekPerfectattendanceandpunctuality forthe monthTeamadherence> 95% formonth<5 minutesof lunchoveragesfor weekQualityaverage>95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)ACW lessthan 20% oftotal AHTfor weekCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweek<75 minutesof breakoverages forteam forweek Flex100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonthZeroOutlierDayachieved<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcall100% ona qualityevaluationZeroevaluationswith negativesin Experiencefor monthTeamquality >95% formonth<5 minutesof breakoveragesfor week% Available> 70% forteam formonth200+ callshandled ina weekAHT within3% ofbenchmark%Available> 75% forweekPerfectattendanceandpunctuality forthe monthTeamadherence> 95% formonth<5 minutesof lunchoveragesfor weekQualityaverage>95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)ACW lessthan 20% oftotal AHTfor weekCPPHwithin 0.5calls ofbenchmarkScheduleAdherence> 95% forweek<75 minutesof breakoverages forteam forweekFlex100% onProcess andDocumentationZeroevaluations withnegatives inCustomerService formonthZeroOutlierDayachieved<2.5%requiredTLassistanceVisit fromfigure duringPass theFigure monthlycontestCustomercomplimentwhileevaluatingcall100% ona qualityevaluationZeroevaluationswith negativesin Experiencefor monthTeamquality >95% formonth<5 minutesof breakoveragesfor week% Available> 70% forteam formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 200+ calls handled in a week
  2. AHT within 3% of benchmark
  3. % Available > 75% for week
  4. Perfect attendance and punctuality for the month
  5. Team adherence > 95% for month
  6. <5 minutes of lunch overages for week
  7. Quality average >95% for month
  8. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  9. ACW less than 20% of total AHT for week
  10. CPPH within 0.5 calls of benchmark
  11. Schedule Adherence > 95% for week
  12. <75 minutes of break overages for team for week
  13. Flex
  14. 100% on Process and Documentation
  15. Zero evaluations with negatives in Customer Service for month
  16. Zero Outlier Day achieved
  17. <2.5% required TL assistance
  18. Visit from figure during Pass the Figure monthly contest
  19. Customer compliment while evaluating call
  20. 100% on a quality evaluation
  21. Zero evaluations with negatives in Experience for month
  22. Team quality > 95% for month
  23. <5 minutes of break overages for week
  24. % Available > 70% for team for month