(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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<5 minutes of lunch overages for week
Perfect attendance and punctuality for the month
Quality average >95% for month
% Available > 75% for week
CPPH within 0.5 calls of benchmark
<5 minutes of break overages for week
Zero Outlier Day achieved
Supervisor, manager, or quality discretion (recognition for going above and beyond)
100% on a quality evaluation
Zero evaluations with negatives in Customer Service for month
Team adherence > 95% for month
Team quality > 95% for month
Schedule Adherence > 95% for week
Zero evaluations with negatives in Experience for month
<75 minutes of break overages for team for week
Customer compliment while evaluating call
100% on Process and Documentation
<2.5% required TL assistance
Flex
AHT within 3% of benchmark
200+ calls handled in a week
ACW less than 20% of total AHT for week
% Available > 70% for team for month
Visit from figure during Pass the Figure monthly contest
