(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Zero evaluations with negatives in Customer Service for month
AHT within 3% of benchmark
Team adherence > 95% for month
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Quality average >95% for month
Zero Outlier Day achieved
CPPH within 0.5 calls of benchmark
<75 minutes of break overages for team for week
Perfect attendance and punctuality for the month
100% on Process and Documentation
Team quality > 95% for month
Customer compliment while evaluating call
<5 minutes of break overages for week
Visit from figure during Pass the Figure monthly contest
<5 minutes of lunch overages for week
Schedule Adherence > 95% for week
% Available > 75% for week
<2.5% required TL assistance
100% on a quality evaluation
200+ calls handled in a week
Flex
ACW less than 20% of total AHT for week
Zero evaluations with negatives in Experience for month
