<5 minutesof breakoveragesfor week200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthCustomercomplimentwhileevaluatingcallTeamquality >95% formonthTeamadherence> 95% formonth<75 minutesof breakoverages forteam forweekACW lessthan 20% oftotal AHTfor week<2.5%requiredTLassistance FlexZeroevaluationswith negativesin Experiencefor monthCPPHwithin 0.5calls ofbenchmarkQualityaverage>95% formonth<5 minutesof lunchoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)% Available> 70% forteam formonth100% onProcess andDocumentationAHT within3% ofbenchmark100% ona qualityevaluationZeroOutlierDayachievedPerfectattendanceandpunctuality forthe month%Available> 75% forweek<5 minutesof breakoveragesfor week200+ callshandled ina weekZeroevaluations withnegatives inCustomerService formonthCustomercomplimentwhileevaluatingcallTeamquality >95% formonthTeamadherence> 95% formonth<75 minutesof breakoverages forteam forweekACW lessthan 20% oftotal AHTfor week<2.5%requiredTLassistanceFlexZeroevaluationswith negativesin Experiencefor monthCPPHwithin 0.5calls ofbenchmarkQualityaverage>95% formonth<5 minutesof lunchoveragesfor weekVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweekSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)% Available> 70% forteam formonth100% onProcess andDocumentationAHT within3% ofbenchmark100% ona qualityevaluationZeroOutlierDayachievedPerfectattendanceandpunctuality forthe month%Available> 75% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <5 minutes of break overages for week
  2. 200+ calls handled in a week
  3. Zero evaluations with negatives in Customer Service for month
  4. Customer compliment while evaluating call
  5. Team quality > 95% for month
  6. Team adherence > 95% for month
  7. <75 minutes of break overages for team for week
  8. ACW less than 20% of total AHT for week
  9. <2.5% required TL assistance
  10. Flex
  11. Zero evaluations with negatives in Experience for month
  12. CPPH within 0.5 calls of benchmark
  13. Quality average >95% for month
  14. <5 minutes of lunch overages for week
  15. Visit from figure during Pass the Figure monthly contest
  16. Schedule Adherence > 95% for week
  17. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  18. % Available > 70% for team for month
  19. 100% on Process and Documentation
  20. AHT within 3% of benchmark
  21. 100% on a quality evaluation
  22. Zero Outlier Day achieved
  23. Perfect attendance and punctuality for the month
  24. % Available > 75% for week