ACW lessthan 20% oftotal AHTfor weekTeamadherence> 95% formonth% Available> 70% forteam formonth100% onProcess andDocumentationCustomercomplimentwhileevaluatingcallPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmarkZeroOutlierDayachieved Flex100% ona qualityevaluationAHT within3% ofbenchmarkTeamquality >95% formonth%Available> 75% forweekScheduleAdherence> 95% forweekVisit fromfigure duringPass theFigure monthlycontest<2.5%requiredTLassistanceQualityaverage>95% formonthZeroevaluationswith negativesin Experiencefor monthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Zeroevaluations withnegatives inCustomerService formonth200+ callshandled ina week<75 minutesof breakoverages forteam forweek<5 minutesof breakoveragesfor weekACW lessthan 20% oftotal AHTfor weekTeamadherence> 95% formonth% Available> 70% forteam formonth100% onProcess andDocumentationCustomercomplimentwhileevaluatingcallPerfectattendanceandpunctuality forthe month<5 minutesof lunchoveragesfor weekCPPHwithin 0.5calls ofbenchmarkZeroOutlierDayachievedFlex100% ona qualityevaluationAHT within3% ofbenchmarkTeamquality >95% formonth%Available> 75% forweekScheduleAdherence> 95% forweekVisit fromfigure duringPass theFigure monthlycontest<2.5%requiredTLassistanceQualityaverage>95% formonthZeroevaluationswith negativesin Experiencefor monthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Zeroevaluations withnegatives inCustomerService formonth200+ callshandled ina week<75 minutesof breakoverages forteam forweek<5 minutesof breakoveragesfor week

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW less than 20% of total AHT for week
  2. Team adherence > 95% for month
  3. % Available > 70% for team for month
  4. 100% on Process and Documentation
  5. Customer compliment while evaluating call
  6. Perfect attendance and punctuality for the month
  7. <5 minutes of lunch overages for week
  8. CPPH within 0.5 calls of benchmark
  9. Zero Outlier Day achieved
  10. Flex
  11. 100% on a quality evaluation
  12. AHT within 3% of benchmark
  13. Team quality > 95% for month
  14. % Available > 75% for week
  15. Schedule Adherence > 95% for week
  16. Visit from figure during Pass the Figure monthly contest
  17. <2.5% required TL assistance
  18. Quality average >95% for month
  19. Zero evaluations with negatives in Experience for month
  20. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  21. Zero evaluations with negatives in Customer Service for month
  22. 200+ calls handled in a week
  23. <75 minutes of break overages for team for week
  24. <5 minutes of break overages for week