Teamadherence> 95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkCPPHwithin 0.5calls ofbenchmarkZeroOutlierDayachievedVisit fromfigure duringPass theFigure monthlycontest% Available> 70% forteam formonth200+ callshandled ina week<2.5%requiredTLassistanceQualityaverage>95% formonth<75 minutesof breakoverages forteam forweek Flex100% onProcess andDocumentation<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthZeroevaluationswith negativesin Experiencefor monthScheduleAdherence> 95% forweek%Available> 75% forweekTeamquality >95% formonthACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcallZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmarkCPPHwithin 0.5calls ofbenchmarkZeroOutlierDayachievedVisit fromfigure duringPass theFigure monthlycontest% Available> 70% forteam formonth200+ callshandled ina week<2.5%requiredTLassistanceQualityaverage>95% formonth<75 minutesof breakoverages forteam forweekFlex100% onProcess andDocumentation<5 minutesof lunchoveragesfor week<5 minutesof breakoveragesfor week100% ona qualityevaluationPerfectattendanceandpunctuality forthe monthZeroevaluationswith negativesin Experiencefor monthScheduleAdherence> 95% forweek%Available> 75% forweekTeamquality >95% formonthACW lessthan 20% oftotal AHTfor weekCustomercomplimentwhileevaluatingcallZeroevaluations withnegatives inCustomerService formonth

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Team adherence > 95% for month
  2. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  3. AHT within 3% of benchmark
  4. CPPH within 0.5 calls of benchmark
  5. Zero Outlier Day achieved
  6. Visit from figure during Pass the Figure monthly contest
  7. % Available > 70% for team for month
  8. 200+ calls handled in a week
  9. <2.5% required TL assistance
  10. Quality average >95% for month
  11. <75 minutes of break overages for team for week
  12. Flex
  13. 100% on Process and Documentation
  14. <5 minutes of lunch overages for week
  15. <5 minutes of break overages for week
  16. 100% on a quality evaluation
  17. Perfect attendance and punctuality for the month
  18. Zero evaluations with negatives in Experience for month
  19. Schedule Adherence > 95% for week
  20. % Available > 75% for week
  21. Team quality > 95% for month
  22. ACW less than 20% of total AHT for week
  23. Customer compliment while evaluating call
  24. Zero evaluations with negatives in Customer Service for month