<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonthQualityaverage>95% formonthTeamquality >95% formonthAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Perfectattendanceandpunctuality forthe month<5 minutesof breakoveragesfor weekCPPHwithin 0.5calls ofbenchmark<2.5%requiredTLassistance200+ callshandled ina weekACW lessthan 20% oftotal AHTfor week100% ona qualityevaluation FlexZeroevaluationswith negativesin Experiencefor month%Available> 75% forweek<5 minutesof lunchoveragesfor week100% onProcess andDocumentationZeroOutlierDayachievedScheduleAdherence> 95% forweek<75 minutesof breakoverages forteam forweekCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthVisit fromfigure duringPass theFigure monthlycontestZeroevaluations withnegatives inCustomerService formonthTeamadherence> 95% formonthQualityaverage>95% formonthTeamquality >95% formonthAHT within3% ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)Perfectattendanceandpunctuality forthe month<5 minutesof breakoveragesfor weekCPPHwithin 0.5calls ofbenchmark<2.5%requiredTLassistance200+ callshandled ina weekACW lessthan 20% oftotal AHTfor week100% ona qualityevaluationFlexZeroevaluationswith negativesin Experiencefor month%Available> 75% forweek<5 minutesof lunchoveragesfor week100% onProcess andDocumentationZeroOutlierDayachievedScheduleAdherence> 95% forweek

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. <75 minutes of break overages for team for week
  2. Customer compliment while evaluating call
  3. % Available > 70% for team for month
  4. Visit from figure during Pass the Figure monthly contest
  5. Zero evaluations with negatives in Customer Service for month
  6. Team adherence > 95% for month
  7. Quality average >95% for month
  8. Team quality > 95% for month
  9. AHT within 3% of benchmark
  10. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  11. Perfect attendance and punctuality for the month
  12. <5 minutes of break overages for week
  13. CPPH within 0.5 calls of benchmark
  14. <2.5% required TL assistance
  15. 200+ calls handled in a week
  16. ACW less than 20% of total AHT for week
  17. 100% on a quality evaluation
  18. Flex
  19. Zero evaluations with negatives in Experience for month
  20. % Available > 75% for week
  21. <5 minutes of lunch overages for week
  22. 100% on Process and Documentation
  23. Zero Outlier Day achieved
  24. Schedule Adherence > 95% for week