ACW lessthan 20% oftotal AHTfor weekPerfectattendanceandpunctuality forthe month<2.5%requiredTLassistanceCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)ScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthTeamadherence> 95% formonth% Available> 70% forteam formonthZeroevaluations withnegatives inCustomerService formonthZeroOutlierDayachieved<5 minutesof breakoveragesfor week FlexVisit fromfigure duringPass theFigure monthlycontest100% onProcess andDocumentationTeamquality >95% formonthQualityaverage>95% formonth100% ona qualityevaluation<75 minutesof breakoverages forteam forweek200+ callshandled ina week<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmark%Available> 75% forweekCustomercomplimentwhileevaluatingcallACW lessthan 20% oftotal AHTfor weekPerfectattendanceandpunctuality forthe month<2.5%requiredTLassistanceCPPHwithin 0.5calls ofbenchmarkSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)ScheduleAdherence> 95% forweekZeroevaluationswith negativesin Experiencefor monthTeamadherence> 95% formonth% Available> 70% forteam formonthZeroevaluations withnegatives inCustomerService formonthZeroOutlierDayachieved<5 minutesof breakoveragesfor weekFlexVisit fromfigure duringPass theFigure monthlycontest100% onProcess andDocumentationTeamquality >95% formonthQualityaverage>95% formonth100% ona qualityevaluation<75 minutesof breakoverages forteam forweek200+ callshandled ina week<5 minutesof lunchoveragesfor weekAHT within3% ofbenchmark%Available> 75% forweekCustomercomplimentwhileevaluatingcall

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACW less than 20% of total AHT for week
  2. Perfect attendance and punctuality for the month
  3. <2.5% required TL assistance
  4. CPPH within 0.5 calls of benchmark
  5. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  6. Schedule Adherence > 95% for week
  7. Zero evaluations with negatives in Experience for month
  8. Team adherence > 95% for month
  9. % Available > 70% for team for month
  10. Zero evaluations with negatives in Customer Service for month
  11. Zero Outlier Day achieved
  12. <5 minutes of break overages for week
  13. Flex
  14. Visit from figure during Pass the Figure monthly contest
  15. 100% on Process and Documentation
  16. Team quality > 95% for month
  17. Quality average >95% for month
  18. 100% on a quality evaluation
  19. <75 minutes of break overages for team for week
  20. 200+ calls handled in a week
  21. <5 minutes of lunch overages for week
  22. AHT within 3% of benchmark
  23. % Available > 75% for week
  24. Customer compliment while evaluating call