% Available> 70% forteam formonthTeamquality >95% formonthQualityaverage>95% formonthPerfectattendanceandpunctuality forthe monthZeroevaluations withnegatives inCustomerService formonth<75 minutesof breakoverages forteam forweek200+ callshandled ina week<2.5%requiredTLassistance<5 minutesof breakoveragesfor week<5 minutesof lunchoveragesfor week100% onProcess andDocumentation100% ona qualityevaluation FlexCPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweekACW lessthan 20% oftotal AHTfor weekZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor monthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmark%Available> 75% forweekTeamadherence> 95% formonthCustomercomplimentwhileevaluatingcall% Available> 70% forteam formonthTeamquality >95% formonthQualityaverage>95% formonthPerfectattendanceandpunctuality forthe monthZeroevaluations withnegatives inCustomerService formonth<75 minutesof breakoverages forteam forweek200+ callshandled ina week<2.5%requiredTLassistance<5 minutesof breakoveragesfor week<5 minutesof lunchoveragesfor week100% onProcess andDocumentation100% ona qualityevaluationFlexCPPHwithin 0.5calls ofbenchmarkVisit fromfigure duringPass theFigure monthlycontestScheduleAdherence> 95% forweekACW lessthan 20% oftotal AHTfor weekZeroOutlierDayachievedZeroevaluationswith negativesin Experiencefor monthSupervisor,manager, orquality discretion(recognition forgoing above andbeyond)AHT within3% ofbenchmark%Available> 75% forweekTeamadherence> 95% formonthCustomercomplimentwhileevaluatingcall

WHEELS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. % Available > 70% for team for month
  2. Team quality > 95% for month
  3. Quality average >95% for month
  4. Perfect attendance and punctuality for the month
  5. Zero evaluations with negatives in Customer Service for month
  6. <75 minutes of break overages for team for week
  7. 200+ calls handled in a week
  8. <2.5% required TL assistance
  9. <5 minutes of break overages for week
  10. <5 minutes of lunch overages for week
  11. 100% on Process and Documentation
  12. 100% on a quality evaluation
  13. Flex
  14. CPPH within 0.5 calls of benchmark
  15. Visit from figure during Pass the Figure monthly contest
  16. Schedule Adherence > 95% for week
  17. ACW less than 20% of total AHT for week
  18. Zero Outlier Day achieved
  19. Zero evaluations with negatives in Experience for month
  20. Supervisor, manager, or quality discretion (recognition for going above and beyond)
  21. AHT within 3% of benchmark
  22. % Available > 75% for week
  23. Team adherence > 95% for month
  24. Customer compliment while evaluating call