(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
100% on Process and Documentation
% Available > 75% for week
AHT within 3% of benchmark
Supervisor, manager, or quality discretion (recognition for going above and beyond)
Team adherence > 95% for month
100% on a quality evaluation
<5 minutes of break overages for week
Flex
CPPH within 0.5 calls of benchmark
<75 minutes of break overages for team for week
200+ calls handled in a week
Visit from figure during Pass the Figure monthly contest
<2.5% required TL assistance
Schedule Adherence > 95% for week
Quality average >95% for month
Team quality > 95% for month
Zero evaluations with negatives in Experience for month
Customer compliment while evaluating call
ACW less than 20% of total AHT for week
Perfect attendance and punctuality for the month
Zero Outlier Day achieved
Zero evaluations with negatives in Customer Service for month
