takeownershipof the callflowProducevalueTopdownsellTake clearandconcisenotesBuildrapportResolveandnegotiateUsecommonlanguageAskprobingquestionsAddressissueproactivelyEngageandconnectCollectsimplyWalk inthecustomersshoesDisplayurgencySpeakas anexpertListenactivelyPresent anappropriateofferBefriendlyAssumethepaymentDon'tinterruptBe respectfulof thecustomertimeUseempathyShowcustomerappreciationBepersonableEarncustomertrusttakeownershipof the callflowProducevalueTopdownsellTake clearandconcisenotesBuildrapportResolveandnegotiateUsecommonlanguageAskprobingquestionsAddressissueproactivelyEngageandconnectCollectsimplyWalk inthecustomersshoesDisplayurgencySpeakas anexpertListenactivelyPresent anappropriateofferBefriendlyAssumethepaymentDon'tinterruptBe respectfulof thecustomertimeUseempathyShowcustomerappreciationBepersonableEarncustomertrust

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. take ownership of the call flow
  2. Produce value
  3. Top down sell
  4. Take clear and concise notes
  5. Build rapport
  6. Resolve and negotiate
  7. Use common language
  8. Ask probing questions
  9. Address issue proactively
  10. Engage and connect
  11. Collect simply
  12. Walk in the customers shoes
  13. Display urgency
  14. Speak as an expert
  15. Listen actively
  16. Present an appropriate offer
  17. Be friendly
  18. Assume the payment
  19. Don't interrupt
  20. Be respectful of the customer time
  21. Use empathy
  22. Show customer appreciation
  23. Be personable
  24. Earn customer trust