UseempathyProducevalueResolveandnegotiateDon'tinterruptBuildrapportAskprobingquestionsTopdownsellCollectsimplyEarncustomertrustAssumethepaymentBe respectfulof thecustomertimeListenactivelyDisplayurgencyBefriendlyShowcustomerappreciationWalk inthecustomersshoesEngageandconnectAddressissueproactivelyTake clearandconcisenotesPresent anappropriateofferSpeakas anexpertBepersonabletakeownershipof the callflowUsecommonlanguageUseempathyProducevalueResolveandnegotiateDon'tinterruptBuildrapportAskprobingquestionsTopdownsellCollectsimplyEarncustomertrustAssumethepaymentBe respectfulof thecustomertimeListenactivelyDisplayurgencyBefriendlyShowcustomerappreciationWalk inthecustomersshoesEngageandconnectAddressissueproactivelyTake clearandconcisenotesPresent anappropriateofferSpeakas anexpertBepersonabletakeownershipof the callflowUsecommonlanguage

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use empathy
  2. Produce value
  3. Resolve and negotiate
  4. Don't interrupt
  5. Build rapport
  6. Ask probing questions
  7. Top down sell
  8. Collect simply
  9. Earn customer trust
  10. Assume the payment
  11. Be respectful of the customer time
  12. Listen actively
  13. Display urgency
  14. Be friendly
  15. Show customer appreciation
  16. Walk in the customers shoes
  17. Engage and connect
  18. Address issue proactively
  19. Take clear and concise notes
  20. Present an appropriate offer
  21. Speak as an expert
  22. Be personable
  23. take ownership of the call flow
  24. Use common language