AskprobingquestionsWalk inthecustomersshoesTopdownsellShowcustomerappreciationDisplayurgencyBefriendlyBuildrapportUsecommonlanguageEngageandconnectBe respectfulof thecustomertimeBepersonableDon'tinterruptListenactivelyEarncustomertrusttakeownershipof the callflowAddressissueproactivelyResolveandnegotiateAssumethepaymentSpeakas anexpertPresent anappropriateofferProducevalueUseempathyCollectsimplyTake clearandconcisenotesAskprobingquestionsWalk inthecustomersshoesTopdownsellShowcustomerappreciationDisplayurgencyBefriendlyBuildrapportUsecommonlanguageEngageandconnectBe respectfulof thecustomertimeBepersonableDon'tinterruptListenactivelyEarncustomertrusttakeownershipof the callflowAddressissueproactivelyResolveandnegotiateAssumethepaymentSpeakas anexpertPresent anappropriateofferProducevalueUseempathyCollectsimplyTake clearandconcisenotes

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask probing questions
  2. Walk in the customers shoes
  3. Top down sell
  4. Show customer appreciation
  5. Display urgency
  6. Be friendly
  7. Build rapport
  8. Use common language
  9. Engage and connect
  10. Be respectful of the customer time
  11. Be personable
  12. Don't interrupt
  13. Listen actively
  14. Earn customer trust
  15. take ownership of the call flow
  16. Address issue proactively
  17. Resolve and negotiate
  18. Assume the payment
  19. Speak as an expert
  20. Present an appropriate offer
  21. Produce value
  22. Use empathy
  23. Collect simply
  24. Take clear and concise notes